| | |
| | | </div> |
| | | <div class="bj3"> |
| | | <p>1.什么是“避席”?</p> |
| | | <textarea v-model="questionData.askAbout.one" placeholder="请输入内容" rows="2" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | <p>2.曾子为何要“避席”?</p> |
| | | <textarea v-model="questionData.askAbout.two" placeholder="请输入内容" rows="2" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | </div> |
| | | </div> |
| | |
| | | <p> |
| | | 周公和孔子对礼仪的发展起到了重要作用,请大家尽可能多地搜集有关周公和孔子的礼仪小故事,并挑选你体会最深的一个和同学们分享,告诉大家从他们的故事中你学到了什么,有什么感悟。 |
| | | </p> |
| | | <textarea v-model="questionData.askAbout.three" placeholder="请输入内容" rows="4" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | </div> |
| | | <p> |
| | |
| | | <p> |
| | | 随着信息技术革命的不断发展,在经济全球化的推动下,世界各国之间、不同民族之间、不同地域之间的交往与沟通日益频繁和密切,一些共同的礼仪将被作为国际公认的行为规范而普遍采用,从而进一步影响礼仪文化的发展,并最终形成新的礼仪规范。 |
| | | </p> |
| | | <textarea v-model="questionData.askAbout.four" placeholder="请输入内容" rows="4" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | </div> |
| | | <p class="td-0 mt-10 mb-10"><span class="bj2">·触礼旁通·</span></p> |
| | |
| | | </div> |
| | | <div class="bj3"> |
| | | <p>1.在你的认知中,“礼仪”到底是什么呢?</p> |
| | | <textarea v-model="questionData.askAbout.five" placeholder="请输入内容" rows="2" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | <p>2.结合你的生活经历,讲一件你认为能传达讲礼、懂礼的事情。</p> |
| | | <textarea v-model="questionData.askAbout.six" placeholder="请输入内容" rows="2" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | </div> |
| | | </div> |
| | |
| | | <p> |
| | | 1.在日常生活和学习中,如何理解礼仪的规范性特征?请举例说明。 |
| | | </p> |
| | | <textarea v-model="questionData.askAbout.seven" placeholder="请输入内容" rows="2" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | <p>2.谈谈你对民航礼仪内涵的理解。</p> |
| | | <textarea v-model="questionData.askAbout.eight" placeholder="请输入内容" rows="2" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | </div> |
| | | <h3 id="c004"> |
| | |
| | | </div> |
| | | <div class="bj3"> |
| | | <p>1.宴会主人为什么要把净手的水也喝掉呢?</p> |
| | | <textarea v-model="questionData.askAbout.nine" placeholder="请输入内容" rows="2" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | <p>2.这个礼仪小故事对你有什么样的启示?</p> |
| | | <textarea v-model="questionData.askAbout.ten" placeholder="请输入内容" rows="2" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | </div> |
| | | <h4 id="d011">一、礼敬他人的原则</h4> |
| | |
| | | </div> |
| | | <div class="bj3"> |
| | | <p>1.对于礼仪的原则,你是如何认识的?</p> |
| | | <textarea v-model="questionData.askAbout.eleven" placeholder="请输入内容" rows="2" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | <p> |
| | | 2.作为民航专业的学生,你认为民航从业人员应当具备哪些礼仪素质? |
| | | </p> |
| | | <textarea v-model="questionData.askAbout.twelve" placeholder="请输入内容" rows="2" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | </div> |
| | | <div class="bk4"> |
| | |
| | | <p> |
| | | 1.周朝是礼仪逐步趋向完善的时代,在此期间,( )对礼仪的发展起到了巨大的作用。(单选题) |
| | | </p> |
| | | <p>A.孟子</p> |
| | | <p>B.老子</p> |
| | | <p>C.周公</p> |
| | | <p>D.孔子</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball2" |
| | | :disabled="questionData.isComplete" |
| | | value="A" |
| | | id="1" |
| | | v-model="questionData.projectOne.one.value" |
| | | @change="setBookQuestion" |
| | | />A.孟子</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball2" |
| | | :disabled="questionData.isComplete" |
| | | value="B" |
| | | id="1" |
| | | v-model="questionData.projectOne.one.value" |
| | | @change="setBookQuestion" |
| | | />B.老子</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball2" |
| | | :disabled="questionData.isComplete" |
| | | value="C" |
| | | id="1" |
| | | v-model="questionData.projectOne.one.value" |
| | | @change="setBookQuestion" |
| | | />C.周公</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball2" |
| | | :disabled="questionData.isComplete" |
| | | value="D" |
| | | id="1" |
| | | v-model="questionData.projectOne.one.value" |
| | | @change="setBookQuestion" |
| | | />D.孔子</p> |
| | | </div> |
| | | </div> |
| | | </div> |
| | |
| | | </ul> |
| | | <div class="bodystyle"> |
| | | <p>2.下面有关“礼”的内在含义说法正确的是( )。(多选题)</p> |
| | | <p>A.表示尊敬、敬意的统称</p> |
| | | <p>B.为表示敬意或表示隆重举行的仪式</p> |
| | | <p>C.泛指社会生活中的某种社会规范和道德规范</p> |
| | | <p>D.表示送礼物、礼品</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball2" |
| | | :disabled="questionData.isComplete" |
| | | value="A" |
| | | id="2" |
| | | v-model="questionData.projectOne.two.value" |
| | | @change="setBookQuestion" |
| | | />A.表示尊敬、敬意的统称</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball2" |
| | | :disabled="questionData.isComplete" |
| | | value="B" |
| | | id="2" |
| | | v-model="questionData.projectOne.two.value" |
| | | @change="setBookQuestion" |
| | | />B.为表示敬意或表示隆重举行的仪式</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball2" |
| | | :disabled="questionData.isComplete" |
| | | value="C" |
| | | id="2" |
| | | v-model="questionData.projectOne.two.value" |
| | | @change="setBookQuestion" |
| | | />C.泛指社会生活中的某种社会规范和道德规范</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball2" |
| | | :disabled="questionData.isComplete" |
| | | value="A" |
| | | id="3" |
| | | v-model="questionData.projectOne.two.value" |
| | | @change="setBookQuestion" |
| | | />D.表示送礼物、礼品</p> |
| | | <p>3.下面有关“仪”的内在含义说法正确的是( )。(多选题)</p> |
| | | <p>A.“仪”具有表率、榜样和带头作用</p> |
| | | <p>B.指个人容貌、风度</p> |
| | | <p>C.指各种大小型仪式、礼节</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball2" |
| | | :disabled="questionData.isComplete" |
| | | value="B" |
| | | id="3" |
| | | v-model="questionData.projectOne.three.value" |
| | | @change="setBookQuestion" |
| | | />A.“仪”具有表率、榜样和带头作用</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball2" |
| | | :disabled="questionData.isComplete" |
| | | value="C" |
| | | id="3" |
| | | v-model="questionData.projectOne.three.value" |
| | | @change="setBookQuestion" |
| | | />B.指个人容貌、风度</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball2" |
| | | :disabled="questionData.isComplete" |
| | | value="D" |
| | | id="3" |
| | | v-model="questionData.projectOne.three.value" |
| | | @change="setBookQuestion" |
| | | />C.指各种大小型仪式、礼节</p> |
| | | <p> |
| | | 4.礼仪在本质上具有不同的特征,礼仪的特征包括( )。(多选题) |
| | | </p> |
| | | <p>A.规范性</p> |
| | | <p>B.时尚性</p> |
| | | <p>C.多样性</p> |
| | | <p>D.传承性</p> |
| | | <p>E.差异性</p> |
| | | <p>F.操作性</p> |
| | | <p>G.时代性</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball2" |
| | | :disabled="questionData.isComplete" |
| | | value="A" |
| | | id="4" |
| | | v-model="questionData.projectOne.four.value" |
| | | @change="setBookQuestion" |
| | | />A.规范性</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball2" |
| | | :disabled="questionData.isComplete" |
| | | value="B" |
| | | id="4" |
| | | v-model="questionData.projectOne.four.value" |
| | | @change="setBookQuestion" |
| | | />B.时尚性</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball2" |
| | | :disabled="questionData.isComplete" |
| | | value="C" |
| | | id="4" |
| | | v-model="questionData.projectOne.four.value" |
| | | @change="setBookQuestion" |
| | | />C.多样性</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball2" |
| | | :disabled="questionData.isComplete" |
| | | value="D" |
| | | id="4" |
| | | v-model="questionData.projectOne.four.value" |
| | | @change="setBookQuestion" |
| | | />D.传承性</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball2" |
| | | :disabled="questionData.isComplete" |
| | | value="E" |
| | | id="4" |
| | | v-model="questionData.projectOne.four.value" |
| | | @change="setBookQuestion" |
| | | />E.差异性</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball2" |
| | | :disabled="questionData.isComplete" |
| | | value="F" |
| | | id="4" |
| | | v-model="questionData.projectOne.four.value" |
| | | @change="setBookQuestion" |
| | | />F.操作性</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball2" |
| | | :disabled="questionData.isComplete" |
| | | value="G" |
| | | id="4" |
| | | v-model="questionData.projectOne.four.value" |
| | | @change="setBookQuestion" |
| | | />G.时代性</p> |
| | | <p> |
| | | 5.礼仪的本质是“尊重”,尊己且尊他。有关礼敬他人的原则说法正确的是( )。(多选题) |
| | | </p> |
| | | <p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball2" |
| | | :disabled="questionData.isComplete" |
| | | value="A" |
| | | id="5" |
| | | v-model="questionData.projectOne.five.value" |
| | | @change="setBookQuestion" |
| | | /> |
| | | A.礼敬他人是指在社交活动中,交往对象之间相互尊敬、谦让,友好相待,和睦共处 |
| | | </p> |
| | | <p> |
| | | <input |
| | | type="checkbox" |
| | | name="ball2" |
| | | :disabled="questionData.isComplete" |
| | | value="B" |
| | | id="5" |
| | | v-model="questionData.projectOne.five.value" |
| | | @change="setBookQuestion" |
| | | /> |
| | | B.礼敬他人是尊重交往对象的人格,尊重交往对象的感情、喜好、习俗,尊重交往对象的劳动,将对交往对象的重视、恭敬、友好放在首位 |
| | | </p> |
| | | <p> |
| | | <input |
| | | type="checkbox" |
| | | name="ball2" |
| | | :disabled="questionData.isComplete" |
| | | value="C" |
| | | id="5" |
| | | v-model="questionData.projectOne.five.value" |
| | | @change="setBookQuestion" |
| | | /> |
| | | C.礼敬他人主要是分场合和对象,根据具体的场合和对象选择是否给予对方尊重 |
| | | </p> |
| | | <p>D.礼敬他人是与他人建立和谐的人际关系的基石</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball2" |
| | | :disabled="questionData.isComplete" |
| | | value="D" |
| | | id="5" |
| | | v-model="questionData.projectOne.five.value" |
| | | @change="setBookQuestion" |
| | | />D.礼敬他人是与他人建立和谐的人际关系的基石</p> |
| | | </div> |
| | | </div> |
| | | </div> |
| | |
| | | </div> |
| | | <div class="bj3"> |
| | | <p>1.案例中这名旅客为什么会成为这家航空公司的忠实顾客?</p> |
| | | <textarea v-model="questionData.askAbout.thirteen" placeholder="请输入内容" rows="2" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | <p>2.此案例说明了民航服务从业人员需要具备什么样的素质?</p> |
| | | <textarea v-model="questionData.askAbout.fourteen" placeholder="请输入内容" rows="2" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | <p>3.这个案例对于你理解民航服务的含义有什么启示?</p> |
| | | <textarea v-model="questionData.askAbout.fifteen" placeholder="请输入内容" rows="2" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | </div> |
| | | <h3 id="c005"> |
| | |
| | | </div> |
| | | <div class="bj3"> |
| | | <p>1.这名乘务员的哪些行为让王先生感到贴心?</p> |
| | | <textarea v-model="questionData.askAbout.sixteen" placeholder="请输入内容" rows="2" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | <p>2.你觉得是什么让乘务员做出了这些贴心的事情?</p> |
| | | <textarea v-model="questionData.askAbout.seventeen" placeholder="请输入内容" rows="2" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | <p>3.从该案例出发,你怎么理解民航服务的本质?</p> |
| | | <textarea v-model="questionData.askAbout.eighteen" placeholder="请输入内容" rows="2" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | </div> |
| | | <p> |
| | |
| | | </div> |
| | | <div class="bj3"> |
| | | <p>民航服务的哪些服务让邝婆婆感受到了温馨和满意?</p> |
| | | <textarea v-model="questionData.askAbout.nineteen" placeholder="请输入内容" rows="2" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | </div> |
| | | </div> |
| | |
| | | <p> |
| | | 请大家讨论一下:什么才是提升服务满意度的法宝呢?民航服务出现质量问题的原因究竟是什么? |
| | | </p> |
| | | <textarea v-model="questionData.askAbout.twenty" placeholder="请输入内容" rows="4" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | |
| | | </div> |
| | | </div> |
| | | <h4 id="d021">二、民航服务质量问题分析</h4> |
| | |
| | | </div> |
| | | <div class="bj3"> |
| | | <p>在工作中具有较强的自我意识体现在哪里?会带来什么影响呢?</p> |
| | | <textarea v-model="questionData.askAbout.twentyOne" placeholder="请输入内容" rows="4" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | </div> |
| | | </div> |
| | |
| | | <p> |
| | | 羊群能在寒冷的冬天顺利生存的原因是什么?结合生活实际,谈谈你对危机意识的理解。 |
| | | </p> |
| | | <textarea v-model="questionData.askAbout.twentyTwo" placeholder="请输入内容" rows="4" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | </div> |
| | | <p> |
| | |
| | | </div> |
| | | <div class="bj3"> |
| | | <p>民航企业在发展中面临着哪些竞争与危机?</p> |
| | | <textarea v-model="questionData.askAbout.twentyThree" placeholder="请输入内容" rows="4" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | </div> |
| | | <h5 id="e011">(四)培训提升有待加强</h5> |
| | |
| | | <p> |
| | | 结合民航业的发展现状,你认为民航业应该侧重培训员工哪些方面? |
| | | </p> |
| | | <textarea v-model="questionData.askAbout.twentyFour" placeholder="请输入内容" rows="4" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | </div> |
| | | <p> |
| | |
| | | </div> |
| | | <div class="bj3"> |
| | | <p>1.案例中的汤乘务长为了给孩子降温做了哪些事情呢?</p> |
| | | <textarea v-model="questionData.askAbout.twentyFive" placeholder="请输入内容" rows="2" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | <p> |
| | | 2.是什么样的动力让汤乘务长能够坚持蹲在孩子面前十几分钟做医疗救治呢? |
| | | </p> |
| | | <textarea v-model="questionData.askAbout.twentySix" placeholder="请输入内容" rows="2" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | </div> |
| | | <h4 id="d023">二、对民航服务意识的要求</h4> |
| | |
| | | <p> |
| | | 1.这个案例中,哪些行为属于航空服务人员提供的工作职责规定以外的服务? |
| | | </p> |
| | | <textarea v-model="questionData.askAbout.twentySeven" placeholder="请输入内容" rows="2" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | <p>2.案例中小李是怎样主动提供服务的?</p> |
| | | <textarea v-model="questionData.askAbout.twentyEight" placeholder="请输入内容" rows="2" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | </div> |
| | | <p> |
| | |
| | | <p> |
| | | 在民航服务中,如何才能产生“期待效应”?你可以从哪些方面培养自己的职业意识呢? |
| | | </p> |
| | | <textarea v-model="questionData.askAbout.twentyNine" placeholder="请输入内容" rows="4" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | </div> |
| | | </div> |
| | |
| | | </div> |
| | | <div class="bj3"> |
| | | <p>1.乘务长吴某对老爷爷提供了什么价值的服务?</p> |
| | | <textarea v-model="questionData.askAbout.thirty" placeholder="请输入内容" rows="2" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | <p>2.读完案例你有何感悟?对乘务员这一工作多了哪些认识?</p> |
| | | <textarea v-model="questionData.askAbout.thirtyOne" placeholder="请输入内容" rows="2" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | </div> |
| | | <p> |
| | |
| | | </div> |
| | | <div class="bj3"> |
| | | <p>怎样理解民航服务过程中的眼到、口到、心到?</p> |
| | | <textarea v-model="questionData.askAbout.thirtyTwo" placeholder="请输入内容" rows="2" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | </div> |
| | | <div class="bk4"> |
| | |
| | | <div class="bodystyle"> |
| | | <p class="td-0 mb-10 mt-10"><span class="bj2">·项目自测·</span></p> |
| | | <p>1.以下哪项不属于民航服务的行业特征?( )(单选题)</p> |
| | | <p>A.经济性</p> |
| | | <p>B.功能性</p> |
| | | <p>C.文明性</p> |
| | | <p>D.随机性</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball2" |
| | | :disabled="questionData.isComplete" |
| | | value="A" |
| | | id="1" |
| | | v-model="questionData.projectTwo.one.value" |
| | | @change="setBookQuestion" |
| | | />A.经济性</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball2" |
| | | :disabled="questionData.isComplete" |
| | | value="B" |
| | | id="1" |
| | | v-model="questionData.projectTwo.one.value" |
| | | @change="setBookQuestion" |
| | | />B.功能性</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball2" |
| | | :disabled="questionData.isComplete" |
| | | value="C" |
| | | id="1" |
| | | v-model="questionData.projectTwo.one.value" |
| | | @change="setBookQuestion" |
| | | />C.文明性</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball2" |
| | | :disabled="questionData.isComplete" |
| | | value="D" |
| | | id="1" |
| | | v-model="questionData.projectTwo.one.value" |
| | | @change="setBookQuestion" |
| | | />D.随机性</p> |
| | | <p>2.以下哪项不属于民航服务的通用标准?( )(单选题)</p> |
| | | <p>A.具有“我为人人,人人为我”的大局意识</p> |
| | | <p>B.具有主随客便的变通意识</p> |
| | | <p>C.具有旅客至上、服务第一的规则意识</p> |
| | | <p>D.具有以顾客为中心的服务意识</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball2" |
| | | :disabled="questionData.isComplete" |
| | | value="A" |
| | | id="2" |
| | | v-model="questionData.projectTwo.two.value" |
| | | @change="setBookQuestion" |
| | | />A.具有“我为人人,人人为我”的大局意识</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball2" |
| | | :disabled="questionData.isComplete" |
| | | value="B" |
| | | id="2" |
| | | v-model="questionData.projectTwo.two.value" |
| | | @change="setBookQuestion" |
| | | />B.具有主随客便的变通意识</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball2" |
| | | :disabled="questionData.isComplete" |
| | | value="C" |
| | | id="2" |
| | | v-model="questionData.projectTwo.two.value" |
| | | @change="setBookQuestion" |
| | | />C.具有旅客至上、服务第一的规则意识</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball2" |
| | | :disabled="questionData.isComplete" |
| | | value="D" |
| | | id="2" |
| | | v-model="questionData.projectTwo.two.value" |
| | | @change="setBookQuestion" |
| | | />D.具有以顾客为中心的服务意识</p> |
| | | <p> |
| | | 3.从旅客的角度看,旅客花上比坐汽车、火车高许多的钱坐飞机出行的目的,主要在于( )。(单选题) |
| | | </p> |
| | | <p>A.安全</p> |
| | | <p>B.快捷省时</p> |
| | | <p>C.有人提供专门服务</p> |
| | | <p>D.舒适</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball2" |
| | | :disabled="questionData.isComplete" |
| | | value="A" |
| | | id="3" |
| | | v-model="questionData.projectTwo.three.value" |
| | | @change="setBookQuestion" |
| | | />A.安全</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball2" |
| | | :disabled="questionData.isComplete" |
| | | value="B" |
| | | id="3" |
| | | v-model="questionData.projectTwo.three.value" |
| | | @change="setBookQuestion" |
| | | />B.快捷省时</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball2" |
| | | :disabled="questionData.isComplete" |
| | | value="C" |
| | | id="3" |
| | | v-model="questionData.projectTwo.three.value" |
| | | @change="setBookQuestion" |
| | | />C.有人提供专门服务</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball2" |
| | | :disabled="questionData.isComplete" |
| | | value="D" |
| | | id="3" |
| | | v-model="questionData.projectTwo.three.value" |
| | | @change="setBookQuestion" |
| | | />D.舒适</p> |
| | | <p> |
| | | 4.服务意识也是“利他”的意识,提高服务意识可以从提高“利他”意识入手。具体体现在以下几个方面?( )(多选题) |
| | | </p> |
| | | <p>A.充分理解旅客的过错</p> |
| | | <p>B.充分理解旅客的需求</p> |
| | | <p>C.充分理解旅客的想法和心态</p> |
| | | <p>D.充分理解不同旅客</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball2" |
| | | :disabled="questionData.isComplete" |
| | | value="A" |
| | | id="4" |
| | | v-model="questionData.projectTwo.four.value" |
| | | @change="setBookQuestion" |
| | | />A.充分理解旅客的过错</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball2" |
| | | :disabled="questionData.isComplete" |
| | | value="A" |
| | | id="4" |
| | | v-model="questionData.projectTwo.four.value" |
| | | @change="setBookQuestion" |
| | | />B.充分理解旅客的需求</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball2" |
| | | :disabled="questionData.isComplete" |
| | | value="A" |
| | | id="4" |
| | | v-model="questionData.projectTwo.four.value" |
| | | @change="setBookQuestion" |
| | | />C.充分理解旅客的想法和心态</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball2" |
| | | :disabled="questionData.isComplete" |
| | | value="A" |
| | | id="4" |
| | | v-model="questionData.projectTwo.four.value" |
| | | @change="setBookQuestion" |
| | | />D.充分理解不同旅客</p> |
| | | <p>5.请简要说出民航服务的行业特征。</p> |
| | | <textarea v-model="questionData.projectTwo.five.value" placeholder="请输入内容" rows="4" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | <p>6.请根据所学知识分析民航服务的现状及服务质量问题产生的原因。</p> |
| | | <textarea v-model="questionData.projectTwo.six.value" placeholder="请输入内容" rows="4" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | </div> |
| | | </div> |
| | |
| | | </div> |
| | | <div class="bj3"> |
| | | <p>1.此案例中小李具备哪些职业素养能力?</p> |
| | | <textarea v-model="questionData.askAbout.thirtyThree" placeholder="请输入内容" rows="2" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | <p>2.案例中的旅客为何会感谢小李?</p> |
| | | <textarea v-model="questionData.askAbout.thirtyFour" placeholder="请输入内容" rows="2" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | </div> |
| | | </div> |
| | |
| | | </div> |
| | | <div class="bj3"> |
| | | <p>作为一名民航服务人员,应该具备哪些素养能力呢?</p> |
| | | <textarea v-model="questionData.askAbout.thirtyFive" placeholder="请输入内容" rows="4" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | </div> |
| | | </div> |
| | |
| | | </div> |
| | | <div class="bj3"> |
| | | <p>1.新加坡航空为什么要把微笑作为重要的选拔标准?</p> |
| | | <textarea v-model="questionData.askAbout.twentySix" placeholder="请输入内容" rows="2" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | <p>2.在生活中保持微笑对你有什么益处?</p> |
| | | <textarea v-model="questionData.askAbout.thirtySeven" placeholder="请输入内容" rows="2" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | </div> |
| | | <p> |
| | |
| | | </div> |
| | | <div class="bj3"> |
| | | <p>1.此案例体现了乘务员的什么素养能力?</p> |
| | | <textarea v-model="questionData.askAbout.thirtyEight" placeholder="请输入内容" rows="2" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | <p>2.使旅客小周感动的原因是什么?从案例中你学到了什么?</p> |
| | | <textarea v-model="questionData.askAbout.thirtyNine" placeholder="请输入内容" rows="2" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | </div> |
| | | <p> |
| | |
| | | <p> |
| | | 1.除了基础的服务流程,想让旅客有更舒心的服务体验还需要空乘人员具有什么能力? |
| | | </p> |
| | | <textarea v-model="questionData.askAbout.forty" placeholder="请输入内容" rows="2" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | <p>2.该案例给你什么样的启示?</p> |
| | | <textarea v-model="questionData.askAbout.fortyOne" placeholder="请输入内容" rows="2" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | </div> |
| | | <p> |
| | |
| | | <p> |
| | | 您从此事例中看到小吴的什么职业素养能力?给您带来了什么启发? |
| | | </p> |
| | | <textarea v-model="questionData.askAbout.fortyTwo" placeholder="请输入内容" rows="4" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | </div> |
| | | <p> |
| | |
| | | </div> |
| | | <div class="bj3"> |
| | | <p>1.该案例中哪些地方的沟通还需改进?</p> |
| | | <textarea v-model="questionData.askAbout.fortyThree" placeholder="请输入内容" rows="2" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | <p>2.结合当时的情况,你觉得应该怎样进行有效的沟通?</p> |
| | | <textarea v-model="questionData.askAbout.fortyFour" placeholder="请输入内容" rows="2" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | </div> |
| | | <p> |
| | |
| | | </div> |
| | | <div class="bj3"> |
| | | <p>1.刘传建机长在处置该事件中,展现了他的哪些能力?</p> |
| | | <textarea v-model="questionData.askAbout.fortyFive" placeholder="请输入内容" rows="2" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | <p> |
| | | 2.如果你是该航班的一名乘务员,在平时的培训中你需要积累哪些方面的素养来完善自己处理紧急情况的能力呢? |
| | | </p> |
| | | <textarea v-model="questionData.askAbout.fortySix" placeholder="请输入内容" rows="2" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | </div> |
| | | <p> |
| | |
| | | <p> |
| | | 1.作为一名民用航空人员,应具备哪些基本能力呢?( )(多选题) |
| | | </p> |
| | | <p>A.良好的亲和能力</p> |
| | | <p>B.细微的观察能力</p> |
| | | <p>C.敏锐的注意能力</p> |
| | | <p>D.主动的倾听能力</p> |
| | | <p>E.有效的沟通能力</p> |
| | | <p>F.应急处理能力</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball1" |
| | | :disabled="questionData.isComplete" |
| | | value="A" |
| | | id="1" |
| | | v-model="questionData.projectThree.one.value" |
| | | @change="setBookQuestion" |
| | | />A.良好的亲和能力</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball1" |
| | | :disabled="questionData.isComplete" |
| | | value="B" |
| | | id="1" |
| | | v-model="questionData.projectThree.one.value" |
| | | @change="setBookQuestion" |
| | | />B.细微的观察能力</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball1" |
| | | :disabled="questionData.isComplete" |
| | | value="C" |
| | | id="1" |
| | | v-model="questionData.projectThree.one.value" |
| | | @change="setBookQuestion" |
| | | />C.敏锐的注意能力</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball1" |
| | | :disabled="questionData.isComplete" |
| | | value="D" |
| | | id="1" |
| | | v-model="questionData.projectThree.one.value" |
| | | @change="setBookQuestion" |
| | | />D.主动的倾听能力</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball1" |
| | | :disabled="questionData.isComplete" |
| | | value="E" |
| | | id="1" |
| | | v-model="questionData.projectThree.one.value" |
| | | @change="setBookQuestion" |
| | | />E.有效的沟通能力</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball1" |
| | | :disabled="questionData.isComplete" |
| | | value="F" |
| | | id="1" |
| | | v-model="questionData.projectThree.one.value" |
| | | @change="setBookQuestion" |
| | | />F.应急处理能力</p> |
| | | <p> |
| | | 2.民用航空人员在服务过程中应使用正确适当的用语。下列哪些服务用语是忌讳的?( )(多选题) |
| | | </p> |
| | | <p>A.对旅客使用不恰当的称呼</p> |
| | | <p>B.对旅客使用不耐烦、推托、冷漠的语句</p> |
| | | <p>C.对旅客提出的问题热情大方地回应,做到及时有效的沟通</p> |
| | | <p>D.对旅客使用反问、责问、轻视的语句</p> |
| | | <p>E.对旅客使用催促命令式的语句</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball1" |
| | | :disabled="questionData.isComplete" |
| | | value="A" |
| | | id="2" |
| | | v-model="questionData.projectThree.two.value" |
| | | @change="setBookQuestion" |
| | | />A.对旅客使用不恰当的称呼</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball1" |
| | | :disabled="questionData.isComplete" |
| | | value="B" |
| | | id="2" |
| | | v-model="questionData.projectThree.two.value" |
| | | @change="setBookQuestion" |
| | | />B.对旅客使用不耐烦、推托、冷漠的语句</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball1" |
| | | :disabled="questionData.isComplete" |
| | | value="C" |
| | | id="2" |
| | | v-model="questionData.projectThree.two.value" |
| | | @change="setBookQuestion" |
| | | />C.对旅客提出的问题热情大方地回应,做到及时有效的沟通</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball1" |
| | | :disabled="questionData.isComplete" |
| | | value="D" |
| | | id="2" |
| | | v-model="questionData.projectThree.two.value" |
| | | @change="setBookQuestion" |
| | | />D.对旅客使用反问、责问、轻视的语句</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball1" |
| | | :disabled="questionData.isComplete" |
| | | value="E" |
| | | id="2" |
| | | v-model="questionData.projectThree.two.value" |
| | | @change="setBookQuestion" |
| | | />E.对旅客使用催促命令式的语句</p> |
| | | <p> |
| | | 3.作为一名民用航空人员,当面对突发情况时应沉着冷静,同时也该具备哪些基本素养能力呢?( )(多选题) |
| | | </p> |
| | | <p>A.心理素质</p> |
| | | <p>B.坚实的专业知识</p> |
| | | <p>C.组织能力</p> |
| | | <p>D.团队精神</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball1" |
| | | :disabled="questionData.isComplete" |
| | | value="A" |
| | | id="2" |
| | | v-model="questionData.projectThree.three.value" |
| | | @change="setBookQuestion" |
| | | />A.心理素质</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball1" |
| | | :disabled="questionData.isComplete" |
| | | value="B" |
| | | id="3" |
| | | v-model="questionData.projectThree.three.value" |
| | | @change="setBookQuestion" |
| | | />B.坚实的专业知识</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball1" |
| | | :disabled="questionData.isComplete" |
| | | value="C" |
| | | id="3" |
| | | v-model="questionData.projectThree.three.value" |
| | | @change="setBookQuestion" |
| | | />C.组织能力</p> |
| | | <p><input |
| | | type="checkbox" |
| | | name="ball1" |
| | | :disabled="questionData.isComplete" |
| | | value="D" |
| | | id="3" |
| | | v-model="questionData.projectThree.three.value" |
| | | @change="setBookQuestion" |
| | | />D.团队精神</p> |
| | | <p>4.根据目前所学专业,请分析自己应该具备哪些素养能力。</p> |
| | | <textarea v-model="questionData.projectTwo.four.value" placeholder="请输入内容" rows="4" |
| | | class="fz-16 textarea-box" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | </div> |
| | | </div> |
| | |
| | | }, |
| | | questionData: { |
| | | isComplete: false, |
| | | inputChoiceData: { |
| | | isComplete: false, |
| | | value: { |
| | | // 直接使用userAnswer来存储用户的选择 |
| | | userAnswer: "", |
| | | answer: "D", |
| | | isRight: null, |
| | | askAbout:{ |
| | | one:'', |
| | | two:'', |
| | | three:'', |
| | | four:'', |
| | | five:'', |
| | | six:'', |
| | | seven:'', |
| | | eight:'', |
| | | nine:'', |
| | | ten:'', |
| | | eleven:'', |
| | | twelve:'', |
| | | thirteen:'', |
| | | fourteen:'', |
| | | fifteen:'', |
| | | sixteen:'', |
| | | seventeen:'', |
| | | eighteen:'', |
| | | nineteen:'', |
| | | twenty:'', |
| | | twentyOne:'', |
| | | twentyTwo:'', |
| | | twentyThree:'', |
| | | twentyFour:'', |
| | | twentyFive:'', |
| | | twentySix:'', |
| | | twentySeven:'', |
| | | twentyEight:'', |
| | | twentyNine:'', |
| | | thirty:'', |
| | | thirtyOne:'', |
| | | thirtyTwo:'', |
| | | thirtyThree:'', |
| | | thirtyFour:'', |
| | | thirtyFive:'', |
| | | twentySix:'', |
| | | thirtySeven:'', |
| | | thirtyEight:'', |
| | | thirtyNine:'', |
| | | forty:'', |
| | | fortyOne:'', |
| | | fortyTwo:'', |
| | | fortyThree:'', |
| | | fortyFour:'', |
| | | fortyFive:'', |
| | | fortySix:'', |
| | | }, |
| | | projectOne:{ |
| | | one:{ |
| | | value:[] |
| | | }, |
| | | }, |
| | | tableOne: { |
| | | one: "", |
| | | two: "", |
| | | three: "", |
| | | four: "", |
| | | five: "", |
| | | }, |
| | | tableTwo: { |
| | | one: "", |
| | | two: "", |
| | | three: "", |
| | | four: "", |
| | | five: "", |
| | | }, |
| | | tableThree: { |
| | | one: "", |
| | | two: "", |
| | | three: "", |
| | | four: "", |
| | | five: "", |
| | | }, |
| | | tableFour: { |
| | | one: "", |
| | | two: "", |
| | | three: "", |
| | | four: "", |
| | | five: "", |
| | | six: "", |
| | | seven: "", |
| | | eight: "", |
| | | }, |
| | | reading: { |
| | | one: "", |
| | | two: "", |
| | | three: "", |
| | | four: "", |
| | | five: "", |
| | | six: "", |
| | | seven: "", |
| | | eight: "", |
| | | }, |
| | | dropdownChoiceData: { |
| | | isComplete: false, |
| | | value: { |
| | | // 直接使用userAnswer来存储用户的选择 |
| | | userAnswer: "", |
| | | answer: "B", |
| | | isRight: null, |
| | | two:{ |
| | | value:[] |
| | | }, |
| | | three:{ |
| | | value:[] |
| | | }, |
| | | four:{ |
| | | value:[] |
| | | }, |
| | | five:{ |
| | | value:[] |
| | | } |
| | | |
| | | }, |
| | | projectTwo:{ |
| | | one:{ |
| | | value:[] |
| | | }, |
| | | two:{ |
| | | value:[] |
| | | }, |
| | | three:{ |
| | | value:[] |
| | | }, |
| | | four:{ |
| | | value:[] |
| | | }, |
| | | five:{ |
| | | value:"" |
| | | }, |
| | | six:{ |
| | | value:"" |
| | | } |
| | | |
| | | }, |
| | | projectThree:{ |
| | | one:{ |
| | | value:[] |
| | | }, |
| | | two:{ |
| | | value:[] |
| | | }, |
| | | three:{ |
| | | value:[] |
| | | }, |
| | | four:{ |
| | | value:'' |
| | | } |
| | | }, |
| | | }, |
| | | chapter001: { |
| | |
| | | }, |
| | | async mounted() { |
| | | const bookQuestion = localStorage.getItem( |
| | | "civilAviatyonSevervices-book-chapter01-question-one" |
| | | "aviationEtiquette-book-chapter01-question-one" |
| | | ); |
| | | if (bookQuestion) { |
| | | this.questionData = JSON.parse(bookQuestion); |
| | |
| | | const choiceInputQuestion = localStorage.getItem( |
| | | "civilAviatyon-book-chapter001-choice" |
| | | ); |
| | | if (choiceInputQuestion) { |
| | | this.questionData.inputChoiceData = JSON.parse(choiceInputQuestion); |
| | | } |
| | | |
| | | const videoData = localStorage.getItem( |
| | | "civilAviatyonSevervices-book-chapter001" |
| | |
| | | } |
| | | }, |
| | | setBookQuestion() { |
| | | |
| | | localStorage.setItem( |
| | | "civilAviatyonSevervices-book-chapter01-question-one", |
| | | "aviationEtiquette-book-chapter01-question-one", |
| | | JSON.stringify(this.questionData) |
| | | ); |
| | | }, |
| | | handleChapterData() { |
| | | localStorage.setItem( |
| | | "civilAviatyonSevervices-book-chapter01-Data", |
| | | JSON.stringify(this.chapterData) |
| | | ); |
| | | }, |
| | | handleChapter001() { |
| | |
| | | this.chapterData.isCollectVideo01 = !this.chapterData.isCollectVideo01; |
| | | } |
| | | this.handleChapter001(); |
| | | this.handleChapterData(); |
| | | }, |
| | | //资源收藏事件 |
| | | // resourcePath 文件路径, |
| | |
| | | this.config.activeBook.bookId, |
| | | this.collectResourceList |
| | | ); |
| | | }, |
| | | } |
| | | |
| | | saveInputChoice() { |
| | | localStorage.setItem( |
| | | "civilAviatyon-book-chapter001-choice", |
| | | JSON.stringify(this.questionData.inputChoiceData) |
| | | ); |
| | | }, |
| | | |
| | | goChoiceJudge() { |
| | | if ( |
| | | this.questionData.inputChoiceData.value.userAnswer == |
| | | this.questionData.inputChoiceData.value.answer |
| | | ) { |
| | | this.questionData.inputChoiceData.value.isRight = true; |
| | | } else { |
| | | this.questionData.inputChoiceData.value.isRight = false; |
| | | } |
| | | this.questionData.inputChoiceData.isComplete = true; |
| | | this.showChoiceAnswer = true; |
| | | }, |
| | | changeChoiceData() { |
| | | localStorage.removeItem("civilAviatyon-book-chapter001-choice"); |
| | | (this.questionData.inputChoiceData.value.userAnswer = ""), |
| | | (this.questionData.inputChoiceData.value.isRight = null), |
| | | (this.questionData.inputChoiceData.isComplete = false); |
| | | this.showChoiceAnswer = false; |
| | | }, |
| | | }, |
| | | }; |
| | | </script> |