testbookLayout.git

			@@ -17,6 +17,8 @@
			<img class="rwmb-4" alt="" src="../../assets/images/tb.png" />
			</p>
			</div>
			<p class="td-0 mt-10 mb-10"><span class="bj2">·思维导图·</span></p>
			<p class="td-0 openImgBox"><img class="img-0" src="../../assets//images/unitThree-01.png" alt=""></p>
			<div class="bk">
			<p class="bj1-qjms fl al-c">
			<span class="span-box"></span><span class="span-text">项目描述</span><span class="span-box"></span>
			@@ -40,6 +42,63 @@
			<p>1.了解民航沟通的特点。</p>
			<p>2.认识民航沟通的作用。</p>
			<p>3.掌握上下级沟通的方法。</p>
			<div class="video-box">
			<p class="center text td-0">
			<video :src="videoPathOne" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
			x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls
			controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video>
			</p>
			<p class="center videoname">
			<span>视频：民航五种沟通风格</span>
			<el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideo ? '点击取消' : '点击收藏'"
			placement="top-start">
			<img :src="collectResourceList.findIndex(
			(item) => item.id == '6f3a3b8b1b5eb8b942f57b7c6ef20ff7'
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			? collectCheck
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			" alt="" class="collect-btn" @click="handleCollect('video-01')" />
			</el-tooltip>
			</p>
			</div>
			<div class="video-box">
			<p class="center text td-0">
			<video :src="videoPathTwo" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
			x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls
			controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video>
			</p>
			<p class="center videoname">
			<span>视频：客舱服务沟通--有效沟通</span>
			<el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideoOne ? '点击取消' : '点击收藏'"
			placement="top-start">
			<img :src="collectResourceList.findIndex(
			(item) => item.id == '45d4dc432a32a81d20421fa6b8ebe50b'
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			</p>
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			<div class="video-box">
			<p class="center text td-0">
			<video :src="videoPathThree" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
			x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls
			controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video>
			</p>
			<p class="center videoname">
			<span>视频：客舱服务沟通--无效沟通</span>
			<el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideoTwo ? '点击取消' : '点击收藏'"
			placement="top-start">
			<img :src="collectResourceList.findIndex(
			(item) => item.id == '45d4dc432a32a81d20421fa6b8ebe50b'
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			? collectCheck
			: collectImg
			" alt="" class="collect-btn" @click="handleCollect('video-03')" />
			</el-tooltip>
			</p>
			</div>
			<h4 id="d071">一、民航职场沟通概述</h4>
			<p>
			民航沟通一般包括塔台指挥中心与乘务组的沟通、空中乘务组在客舱内与同事及旅客的沟通、地面服务人员在机场大厅与同事及旅客的沟通等。
			@@ -67,6 +126,25 @@
			不同的企业文化、不同的管理制度、不同的业务部门，沟通风格都会有所不同，我们要顺应民航业的安全性、快速性、机动性、国际性等特征，实现有效沟通。
			</p>
			<h4 id="d072">二、民航人员与旅客的沟通技巧</h4>
			<div class="video-box">
			<p class="center text td-0">
			<video :src="videoPathFour" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
			x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls
			controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video>
			</p>
			<p class="center videoname">
			<span>视频：初次乘机旅客登机服务流程话术</span>
			<el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideoThree ? '点击取消' : '点击收藏'"
			placement="top-start">
			<img :src="collectResourceList.findIndex(
			(item) => item.id == 'f768963b0e70d05a065c3094c9a6a6af'
			) > -1
			? collectCheck
			: collectImg
			" alt="" class="collect-btn" @click="handleCollect('video-04')" />
			</el-tooltip>
			</p>
			</div>
			<h5 id="e070">（一）对初次乘机的旅客</h5>
			<p>
			初次乘坐飞机，旅客既好奇又紧张。为满足旅客的好奇心，乘务员要主动为他们介绍本次航班的情况，如机型、飞行高度、坐标等。初次乘坐飞机的旅客缺少乘坐飞机的常识。一方面，乘务员要耐心地介绍，不要嘲笑他们，避免使旅客感到自卑；另一方面，乘务员还要通过亲切交谈分散他们紧张的情绪，使他们感到乘坐飞机是安全的。
			@@ -80,12 +158,31 @@
			例如，重要旅客一上飞机，乘务员应能准确无误地用他们的姓氏和职务来问候他们；当重要旅客递给乘务员名片时，乘务员应当面读出来，使他们在心理上产生一种满足感；乘务员要注意与旅客进行沟通，使他们的整个旅程都沉浸在愉悦的心情中。
			</p>
			<h5 id="e072">（三）对老年旅客</h5>
			<div class="video-box">
			<p class="center text td-0">
			<video :src="videoPathFive" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
			x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls
			controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video>
			</p>
			<p class="center videoname">
			<span>视频：老年旅客服务沟通话术</span>
			<el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideoFour ? '点击取消' : '点击收藏'"
			placement="top-start">
			<img :src="collectResourceList.findIndex(
			(item) => item.id == 'ada8ecd6349bf5d0c6ee2b6642e9effc'
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			? collectCheck
			: collectImg
			" alt="" class="collect-btn" @click="handleCollect('video-05')" />
			</el-tooltip>
			</p>
			</div>
			<p>
			老年旅客最关心航班的安全问题，尤其在飞机起落时。因此对老年人进行服务时要细致，与老年人讲话语速要慢，音量要略大，应主动关心他们需要什么服务，洞察并及时满足他们的心理需求，尽量消除他们的孤独感。
			</p>
			<h5 id="e073">（四）对生病旅客</h5>
			<p>
			还有一些生病的旅客以及在乘机过程中突然发病的旅客，他们与正常的旅客相比自理能力较差，迫切需要得到乘务组的照顾。民航服务人员一定要密切关注他们，对他们体贴、耐心，必要时可动员机场的其他旅客予以支援和帮助。遇到需抢救的重症患者，要提前与机场和医院取得联系，让救护车把病人及时送到医院，争取抢救时间。对病情较轻的旅客或中途患感冒的旅客，需要在机上给予救助，控制病情，并密切注意病情变化，防止病情恶化。对待他们一定要真诚，真诚地安慰他们、帮助他们。
			还有一些生病的旅客以及在乘机过程中突然发病的旅客，他们与正常的旅客相比自理能力较差，迫切需要得到乘务组的照顾。民航服务人员一定要密切关注他们，对他们体贴、耐心，必要时可动员机场的其他旅客予以支援和帮助。遇到需抢救的重症患者，要提前与机场和医院取得联系，让救护车把病人及时送到医院，争取抢救时间。对病情较轻的旅客或中途患感冒的旅客，需要在机上给予救助，控制病情，并密切关注病情变化，防止病情恶化。对待他们一定要真诚，真诚地安慰他们、帮助他们。
			</p>
			</div>
			</div>
			@@ -103,6 +200,25 @@
			</ul>
			<div class="bodystyle">
			<h5 id="e074">（五）对挑剔旅客</h5>
			<div class="video-box">
			<p class="center text td-0">
			<video :src="videoPathSix" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
			x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls
			controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video>
			</p>
			<p class="center videoname">
			<span>视频：旅客挑剔时的服务沟通话术</span>
			<el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideoFive ? '点击取消' : '点击收藏'"
			placement="top-start">
			<img :src="collectResourceList.findIndex(
			(item) => item.id == '9c6c01fac88c9dda705bdfd05df3b0ec'
			) > -1
			? collectCheck
			: collectImg
			" alt="" class="collect-btn" @click="handleCollect('video-06')" />
			</el-tooltip>
			</p>
			</div>
			<p>
			飞机上偶尔有个别比较挑剔的旅客，他们对服务和设备以及餐饮等会提出难以达到的要求。在与旅客沟通的过程中，务必要记住以旅客为中心，放弃自我中心论。做到心平气和、不乱发牢骚，这样不仅自己快乐，旅客也会心情愉悦。
			</p>
			@@ -110,6 +226,25 @@
			对此，民航服务人员一定要耐心、不急躁，以平静的心态听旅客的倾诉，用热心、周到的服务，使旅客的心情慢慢地平静下来，不要急于解释和辩解，避免引起旅客更大的反感。
			</p>
			<h4 id="d073">三、优质服务的“五心”沟通</h4>
			<div class="video-box">
			<p class="center text td-0">
			<video :src="videoPathSeven" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
			x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls
			controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video>
			</p>
			<p class="center videoname">
			<span>视频：旅客错过送餐诉求处理话术演示</span>
			<el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideoSix ? '点击取消' : '点击收藏'"
			placement="top-start">
			<img :src="collectResourceList.findIndex(
			(item) => item.id == '81574f24a780ca2ed16b023eb795ce04'
			) > -1
			? collectCheck
			: collectImg
			" alt="" class="collect-btn" @click="handleCollect('video-07')" />
			</el-tooltip>
			</p>
			</div>
			<h5 id="e075">（一）责任心</h5>
			<p>
			责任心就是一种自觉地把分内的事情做好并愿意承担相应责任的情感。民航工作既是服务工作，也是安全工作，既关系到航空公司的服务水平，也关系到旅客生命和国家财产安全，责任重大，需要民航服务人员以高度的责任心认真对待。可以说，责任心是一名民航服务人员应该具备的基本条件。
			@@ -121,10 +256,6 @@
			<h5 id="e077">（三）包容心</h5>
			<p>
			一个好的民航服务人员一定是一个可以包容旅客“过失”的人。旅客作为相对的“自由人”，可以在法律法规允许的范围内提出自己的需求，宣泄个人的情绪。有时，这些需求和情绪可能超出普通人的心理承受范围，给别人带来伤害。而民航服务人员必须能够包容这些言行，要具有超过普通人的对伤害的接受度——这就考验着民航服务人员的包容心。
			</p>
			<h5 id="e078">（四）同情心</h5>
			<p>
			同情心就是当他人有困难或遭到不幸时，自己的内心世界产生的一种不好受、怜悯，进而想在道义上、方法上或物质上帮助他人解决困难的内心感受，是感人之所感，甚至是人与人之间的一种互相的“心灵感应”。如果把爱心比喻成宽广的大海，同情心就是那海面上一朵朵美丽的浪花，蔚蓝的海面令人平静，而洁白的浪花使人激动。服务
			</p>
			</div>
			</div>
			@@ -142,8 +273,9 @@
			</li>
			</ul>
			<div class="bodystyle">
			<p class="td-0">
			工作面对的旅客来自天南海北，他们有着不同的背景和经历，当他们聚集在客舱这个特殊的空间里，会有各种不同的心理感受。一般来说，初次乘机的旅客希望得到民航服务人员不动声色、及时的指点来化解紧张的情绪和茫然的感觉；生病的旅客需要特意的关照和问候来克服不安、缓解病痛；老年旅客需要及时的帮助以避免因行动不便造成的困难和尴尬……富有同情心的民航服务人员应从旅客的举止言谈中敏锐地察觉到不同旅客的困难和需求，从而及时提供细心的、周到的、有针对性的服务。在服务实践中，有很多例子证明：富有同情心的民航服务人员能够很好地展示服务的魅力，从而使服务工作达到令人“动心”的效果。
			<h5 id="e078">（四）同情心</h5>
			<p>
			同情心就是当他人有困难或遭到不幸时，自己的内心世界产生的一种不好受、怜悯，进而想在道义上、方法上或物质上帮助他人解决困难的内心感受，是感人之所感，甚至是人与人之间的一种互相的“心灵感应”。如果把爱心比喻成宽广的大海，同情心就是那海面上一朵朵美丽的浪花，蔚蓝的海面令人平静，而洁白的浪花使人激动。服务工作面对的旅客来自天南海北，他们有着不同的背景和经历，当他们聚集在客舱这个特殊的空间里，会有各种不同的心理感受。一般来说，初次乘机的旅客希望得到民航服务人员不动声色、及时的指点来化解紧张的情绪和茫然的感觉；生病的旅客需要特意的关照和问候来克服不安、缓解病痛；老年旅客需要及时的帮助以避免因行动不便造成的困难和尴尬……富有同情心的民航服务人员应从旅客的举止言谈中敏锐地察觉到不同旅客的困难和需求，从而及时提供细心的、周到的、有针对性的服务。在服务实践中，有很多例子证明：富有同情心的民航服务人员能够很好地展示服务的魅力，从而使服务工作达到令人“动心”的效果。
			</p>
			<h5 id="e079">（五）耐心</h5>
			<p>
			@@ -168,7 +300,7 @@
			</p>
			<h6 id="f027">4.征询语</h6>
			<p>
			征询语是在服务过程中就某件事情的发展走向或者对某事物的选择向旅客进行征询
			征询语是在服务过程中就某件事情的发展走向或者对某事物的选择向旅客进行征询而采用的礼貌用语。例如，在向旅客提供帮助与服务时常常使用“请问您需要帮助吗”“您好，能为您做点什么吗”“您好，请问您需要哪种饮料”“请问您需要小毛毯吗”。
			</p>
			</div>
			</div>
			@@ -185,9 +317,6 @@
			<li class="header-right-end" style=""><br></li>
			</ul>
			<div class="bodystyle">
			<p class="td-0">
			而采用的礼貌用语。例如，在向旅客提供帮助与服务时常常使用“请问您需要帮助吗”“您好，能为您做点什么吗”“您好，请问您需要哪种饮料”“请问您需要小毛毯吗”。
			</p>
			<h6 id="f028">5.请托语</h6>
			<p>
			请托语通常指的是在请求他人帮忙或是托付他人代劳时使用的礼貌用语。在服务过程中如需请求旅客帮忙，应使用礼貌用语，说话前都要加上一个“请”字，或者礼貌地说“麻烦您”“拜托您”。例如，“先生您好，飞机马上就要起飞了，麻烦您将座椅靠背调直”“您好，飞机马上起飞了，请将手机关机或调整为飞行模式”“您好女士，请将小桌板收起”。使用此类用语时需要注意语气应柔和不能生硬，更不能用命令式的口吻来说。
			@@ -211,8 +340,8 @@
			<p>
			在工作中，当民航服务人员遇到客人提出的要求或问题自身无法满足或解决时，该如何回答？
			</p>
			<textarea v-model="questionData.askAbout.one" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			<textarea v-model="questionData.askAbout.one" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			</div>
			</div>
			<h5 id="e081">（二）服务忌语</h5>
			@@ -246,7 +375,7 @@
			<div class="bodystyle">
			<h6 id="f034">4.讥讽、轻视的语句</h6>
			<p>
			在与旅客交谈的过程中，不要轻率地给旅客下定论，并表现出不屑的情绪。不要做出“堵嘴”“翻白眼”“叹气”等行为举止。
			在与旅客交谈的过程中，不要轻率地给旅客下定论，并表现出不屑的情绪。不要做出“嘟嘴”“翻白眼”“叹气”等行为举止。
			</p>
			<h6 id="f035">5.催促命令式的语句</h6>
			<p>
			@@ -282,8 +411,8 @@
			</div>
			<div class="bj3 fz-15">
			<p>在服务过程中，需要避免使用哪些手势？</p>
			<textarea v-model="questionData.askAbout.two" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			<textarea v-model="questionData.askAbout.two" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			</div>
			</div>
			<div class="bk4">
			@@ -315,6 +444,25 @@
			<p><b>任务目标：</b></p>
			<p>1.了解民航服务中有关沟通的案例。</p>
			<p>2.从案例中分析实践经验。</p>
			<div class="video-box">
			<p class="center text td-0">
			<video :src="videoPathEight" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
			x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls
			controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video>
			</p>
			<p class="center videoname">
			<span>视频：民航职场沟通认知</span>
			<el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideoSeven ? '点击取消' : '点击收藏'"
			placement="top-start">
			<img :src="collectResourceList.findIndex(
			(item) => item.id == '65f1f06c69581442b53aefac9da33353'
			) > -1
			? collectCheck
			: collectImg
			" alt="" class="collect-btn" @click="handleCollect('video-08')" />
			</el-tooltip>
			</p>
			</div>
			<h4 id="d075">一、实训案例一同事相处</h4>
			<p>
			王鑫是某航空公司人力资源部的一名员工，人比较随和，不喜争执，和同事处得都比较好。但是，前一段时间，不知道为什么，同一部门的李响老是处处和他过不去，有时候故意在别人面前指桑骂槐，与他合作工作时也都有意让王鑫多做，甚至还抢了王鑫好多业务。
			@@ -337,13 +485,10 @@
			<p>
			王鑫在忍不下去的时候，选择了告状。在这里，王鑫、总经理、李响三人犯了同样的错误，那就是没有坚持“对事不对人”，总经理做事也过于草率，没有起到应有的调节作用，他的一番批评反而加剧了二人之间的矛盾。正确的做法是把双方之间的误会、矛盾解开，秉着以事业为重，加强员工的沟通来处理这件事。这样做的话，结果肯定会好得多。
			</p>
			<textarea v-model="questionData.askAbout.three" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			<textarea v-model="questionData.askAbout.three" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			</div>
			</div>
			<p>
			精通“人际沟通技巧”不是为了把别人踩在脚下，而是为了减少工作中的阻力。职场是一个大舞台，纷繁复杂。一个人在社会上难免会与人产生矛盾，难免会出现这样或
			</p>
			</div>
			</div>
			</div>
			@@ -360,8 +505,8 @@
			</li>
			</ul>
			<div class="bodystyle">
			<p class="td-0">
			那样的不愉快。有了矛盾怎么办？出现了问题怎么处理？这就需要我们多沟通，多交流。沟通是一盏指明灯，可以随时校正我们航行的方向。正是因为有了沟通，语言才显得那么美丽飞扬。
			<p>
			精通“人际沟通技巧”不是为了把别人踩在脚下，而是为了减少工作中的阻力。职场是一个大舞台，纷繁复杂。一个人在社会上难免会与人产生矛盾，难免会出现这样或那样的不愉快。有了矛盾怎么办？出现了问题怎么处理？这就需要我们多沟通，多交流。沟通是一盏指明灯，可以随时校正我们航行的方向。正是因为有了沟通，语言才显得那么美丽飞扬。
			</p>
			<h4 id="d076">二、实训案例二公司奖励事件</h4>
			<p>
			@@ -379,11 +524,11 @@
			</div>
			<div class="bj3 fz-15">
			<p>1.请分析本案例中部门经理和上级沟而不通的原因。</p>
			<textarea v-model="questionData.askAbout.four" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			<textarea v-model="questionData.askAbout.four" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			<p>2.董总的解决办法有哪些问题？</p>
			<textarea v-model="questionData.askAbout.five" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			<textarea v-model="questionData.askAbout.five" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			</div>
			</div>
			<h4 id="d077">三、实训案例三紧急迫降</h4>
			@@ -405,8 +550,8 @@
			</div>
			<div class="bj3 fz-15">
			<p>本案例中，请点评乘务人员的行为。哪些地方值得我们学习？</p>
			<textarea v-model="questionData.askAbout.six" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			<textarea v-model="questionData.askAbout.six" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			</div>
			</div>
			</div>
			@@ -431,175 +576,50 @@
			<p class="center block"><span class="cs1">测试一职场沟通能力测试</span></p>
			<p class="block">（一）情景描述</p>
			<p class="block">1.如果你的朋友和你发生了争吵，你将怎么办？</p>
			<p class="block"><input
			type="radio"
			name="eovOne"
			value="1"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationThreeValue.one"
			@change="setEvaluation"
			/>A.不理他，断绝朋友关系</p>
			<p class="block"><input
			type="radio"
			name="eovOne"
			value="2"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationThreeValue.one"
			@change="setEvaluation"
			/>B.暂时不谈这个问题，求同存异，以后再说</p>
			<p class="block"><input
			type="radio"
			name="eovOne"
			value="3"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationThreeValue.one"
			@change="setEvaluation"
			/>C.请两个人共同的好朋友劝和，打破僵局</p>
			<p class="block"><input type="radio" name="eovOne" value="1" id="1" :disabled="evaluation.isCompleteThree"
			v-model="evaluation.evaluationThreeValue.one" @change="setEvaluation" />A.不理他，断绝朋友关系</p>
			<p class="block"><input type="radio" name="eovOne" value="2" id="1" :disabled="evaluation.isCompleteThree"
			v-model="evaluation.evaluationThreeValue.one" @change="setEvaluation" />B.暂时不谈这个问题，求同存异，以后再说</p>
			<p class="block"><input type="radio" name="eovOne" value="3" id="1" :disabled="evaluation.isCompleteThree"
			v-model="evaluation.evaluationThreeValue.one" @change="setEvaluation" />C.请两个人共同的好朋友劝和，打破僵局</p>
			<p class="block">2.你听说有同事向领导打你的小报告，你会怎么办？</p>
			<p class="block"><input
			type="radio"
			name="eovTwo"
			value="1"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationThreeValue.two"
			@change="setEvaluation"
			/>A.直接冲到那个同事面前，和他大吵一顿</p>
			<p class="block"><input
			type="radio"
			name="eovTwo"
			value="2"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationThreeValue.two"
			@change="setEvaluation"
			/>B.向领导说明情况，请领导调查真相</p>
			<p class="block"><input
			type="radio"
			name="eovTwo"
			value="3"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationThreeValue.two"
			@change="setEvaluation"
			/>C.清者自清，不去理睬，和以前一样干好工作</p>
			<p class="block"><input type="radio" name="eovTwo" value="1" id="1" :disabled="evaluation.isCompleteThree"
			v-model="evaluation.evaluationThreeValue.two" @change="setEvaluation" />A.直接冲到那个同事面前，和他大吵一顿</p>
			<p class="block"><input type="radio" name="eovTwo" value="2" id="1" :disabled="evaluation.isCompleteThree"
			v-model="evaluation.evaluationThreeValue.two" @change="setEvaluation" />B.向领导说明情况，请领导调查真相</p>
			<p class="block"><input type="radio" name="eovTwo" value="3" id="1" :disabled="evaluation.isCompleteThree"
			v-model="evaluation.evaluationThreeValue.two" @change="setEvaluation" />C.清者自清，不去理睬，和以前一样干好工作</p>
			<p class="block">3.如果父母性格不合，经常吵架，你会怎么办？</p>
			<p class="block"><input
			type="radio"
			name="eovThree"
			value="1"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationThreeValue.three"
			@change="setEvaluation"
			/>A.大声威胁他们：再吵我就搬出去住</p>
			<p class="block"><input
			type="radio"
			name="eovThree"
			value="2"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationThreeValue.three"
			@change="setEvaluation"
			/>B.少回家，乐得清静</p>
			<p class="block"><input
			type="radio"
			name="eovThree"
			value="3"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationThreeValue.three"
			@change="setEvaluation"
			/>C.在父亲面前夸母亲，在母亲面前夸父亲，设法增进他们的感情</p>
			<p class="block"><input type="radio" name="eovThree" value="1" id="1" :disabled="evaluation.isCompleteThree"
			v-model="evaluation.evaluationThreeValue.three" @change="setEvaluation" />A.大声威胁他们：再吵我就搬出去住</p>
			<p class="block"><input type="radio" name="eovThree" value="2" id="1" :disabled="evaluation.isCompleteThree"
			v-model="evaluation.evaluationThreeValue.three" @change="setEvaluation" />B.少回家，乐得清静</p>
			<p class="block"><input type="radio" name="eovThree" value="3" id="1" :disabled="evaluation.isCompleteThree"
			v-model="evaluation.evaluationThreeValue.three" @change="setEvaluation" />C.在父亲面前夸母亲，在母亲面前夸父亲，设法增进他们的感情
			</p>
			<p class="block">
			4.同事跟你炫耀她买了一条新裙子，其实你觉得很一般。看着她兴高采烈的样子，你会怎么做？
			</p>
			<p class="block"><input
			type="radio"
			name="eovFour"
			value="1"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationThreeValue.four"
			@change="setEvaluation"
			/>A.直接告诉她裙子不怎么样</p>
			<p class="block"><input
			type="radio"
			name="eovFour"
			value="2"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationThreeValue.four"
			@change="setEvaluation"
			/>B.微笑着倾听，不说话</p>
			<p class="block"><input
			type="radio"
			name="eovFour"
			value="3"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationThreeValue.four"
			@change="setEvaluation"
			/>C.告诉她这条裙子比她之前买的那条要好看</p>
			<p class="block"><input type="radio" name="eovFour" value="1" id="1" :disabled="evaluation.isCompleteThree"
			v-model="evaluation.evaluationThreeValue.four" @change="setEvaluation" />A.直接告诉她裙子不怎么样</p>
			<p class="block"><input type="radio" name="eovFour" value="2" id="1" :disabled="evaluation.isCompleteThree"
			v-model="evaluation.evaluationThreeValue.four" @change="setEvaluation" />B.微笑着倾听，不说话</p>
			<p class="block"><input type="radio" name="eovFour" value="3" id="1" :disabled="evaluation.isCompleteThree"
			v-model="evaluation.evaluationThreeValue.four" @change="setEvaluation" />C.告诉她这条裙子比她之前买的那条要好看</p>
			<p class="block">5.同事们一起在外聚餐，你到达后会做什么？</p>
			<p class="block"><input
			type="radio"
			name="eovFive"
			value="1"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationThreeValue.five"
			@change="setEvaluation"
			/>A.赞美饭店的豪华或者菜肴的精美</p>
			<p class="block"><input
			type="radio"
			name="eovFive"
			value="2"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationThreeValue.five"
			@change="setEvaluation"
			/>B.看看椅子、餐具是否足够</p>
			<p class="block"><input
			type="radio"
			name="eovFive"
			value="3"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationThreeValue.five"
			@change="setEvaluation"
			/>C.看看人是否到齐，招呼后来的人</p>
			<p class="block"><input type="radio" name="eovFive" value="1" id="1" :disabled="evaluation.isCompleteThree"
			v-model="evaluation.evaluationThreeValue.five" @change="setEvaluation" />A.赞美饭店的豪华或者菜肴的精美</p>
			<p class="block"><input type="radio" name="eovFive" value="2" id="1" :disabled="evaluation.isCompleteThree"
			v-model="evaluation.evaluationThreeValue.five" @change="setEvaluation" />B.看看椅子、餐具是否足够</p>
			<p class="block"><input type="radio" name="eovFive" value="3" id="1" :disabled="evaluation.isCompleteThree"
			v-model="evaluation.evaluationThreeValue.five" @change="setEvaluation" />C.看看人是否到齐，招呼后来的人</p>
			<p class="block">6.坐公交车的时候，你一般习惯于做什么？</p>
			<p class="block"><input
			type="radio"
			name="eovSix"
			value="1"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationThreeValue.six"
			@change="setEvaluation"
			/>A.坐着睡觉或发呆</p>
			<p class="block"><input
			type="radio"
			name="eovSix"
			value="2"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationThreeValue.six"
			@change="setEvaluation"
			/>B.看看站在旁边的人</p>
			<p class="block"><input
			type="radio"
			name="eovSix"
			value="3"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationThreeValue.six"
			@change="setEvaluation"
			/>C.看窗外的景色，发现一些新开的店</p>
			<p class="block"><input type="radio" name="eovSix" value="1" id="1" :disabled="evaluation.isCompleteThree"
			v-model="evaluation.evaluationThreeValue.six" @change="setEvaluation" />A.坐着睡觉或发呆</p>
			<p class="block"><input type="radio" name="eovSix" value="2" id="1" :disabled="evaluation.isCompleteThree"
			v-model="evaluation.evaluationThreeValue.six" @change="setEvaluation" />B.看看站在旁边的人</p>
			<p class="block"><input type="radio" name="eovSix" value="3" id="1" :disabled="evaluation.isCompleteThree"
			v-model="evaluation.evaluationThreeValue.six" @change="setEvaluation" />C.看窗外的景色，发现一些新开的店</p>
			</div>
			</div>
			</div>
			@@ -617,117 +637,33 @@
			</ul>
			<div class="bodystyle">
			<p class="block">7.上了公交后你发现自己没带零钱，你会怎么办？</p>
			<p class="block"><input
			type="radio"
			name="eovSeven"
			value="1"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationThreeValue.seven"
			@change="setEvaluation"
			/>A.偷偷地躲在人堆里</p>
			<p class="block"><input
			type="radio"
			name="eovSeven"
			value="2"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationThreeValue.seven"
			@change="setEvaluation"
			/>B.急着下车</p>
			<p class="block"><input
			type="radio"
			name="eovSeven"
			value="3"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationThreeValue.seven"
			@change="setEvaluation"
			/>C.跟司机说明情况，希望免掉车费</p>
			<p class="block"><input type="radio" name="eovSeven" value="1" id="1" :disabled="evaluation.isCompleteThree"
			v-model="evaluation.evaluationThreeValue.seven" @change="setEvaluation" />A.偷偷地躲在人堆里</p>
			<p class="block"><input type="radio" name="eovSeven" value="2" id="1" :disabled="evaluation.isCompleteThree"
			v-model="evaluation.evaluationThreeValue.seven" @change="setEvaluation" />B.急着下车</p>
			<p class="block"><input type="radio" name="eovSeven" value="3" id="1" :disabled="evaluation.isCompleteThree"
			v-model="evaluation.evaluationThreeValue.seven" @change="setEvaluation" />C.跟司机说明情况，希望免掉车费</p>
			<p class="block">8.同事带来家乡特产和你分享，你会怎么做？</p>
			<p class="block"> <input
			type="radio"
			name="eovEight"
			value="1"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationThreeValue.eight"
			@change="setEvaluation"
			/>A.客气地拒绝，说自己不习惯吃这些</p>
			<p class="block"><input
			type="radio"
			name="eovEight"
			value="2"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationThreeValue.eight"
			@change="setEvaluation"
			/>B.表达感谢并且接受</p>
			<p class="block"><input
			type="radio"
			name="eovEight"
			value="3"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationThreeValue.eight"
			@change="setEvaluation"
			/>C.接受并且之后也带零食和同事分享</p>
			<p class="block"> <input type="radio" name="eovEight" value="1" id="1" :disabled="evaluation.isCompleteThree"
			v-model="evaluation.evaluationThreeValue.eight" @change="setEvaluation" />A.客气地拒绝，说自己不习惯吃这些</p>
			<p class="block"><input type="radio" name="eovEight" value="2" id="1" :disabled="evaluation.isCompleteThree"
			v-model="evaluation.evaluationThreeValue.eight" @change="setEvaluation" />B.表达感谢并且接受</p>
			<p class="block"><input type="radio" name="eovEight" value="3" id="1" :disabled="evaluation.isCompleteThree"
			v-model="evaluation.evaluationThreeValue.eight" @change="setEvaluation" />C.接受并且之后也带零食和同事分享</p>
			<p class="block">9.领导交给你一项本来不归你管的任务，你会怎么办？</p>
			<p class="block"><input
			type="radio"
			name="eovNine"
			value="1"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationThreeValue.nine"
			@change="setEvaluation"
			/>A.很迟疑，流露出想拒绝的意思</p>
			<p class="block"><input
			type="radio"
			name="eovNine"
			value="2"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationThreeValue.nine"
			@change="setEvaluation"
			/>B.不由得答应下来，能不能办好就不管了</p>
			<p class="block"><input
			type="radio"
			name="eovNine"
			value="3"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationThreeValue.nine"
			@change="setEvaluation"
			/>C.从领导那里尽量获得有关信息，私下请教同事，力求做好</p>
			<p class="block"><input type="radio" name="eovNine" value="1" id="1" :disabled="evaluation.isCompleteThree"
			v-model="evaluation.evaluationThreeValue.nine" @change="setEvaluation" />A.很迟疑，流露出想拒绝的意思</p>
			<p class="block"><input type="radio" name="eovNine" value="2" id="1" :disabled="evaluation.isCompleteThree"
			v-model="evaluation.evaluationThreeValue.nine" @change="setEvaluation" />B.不由得答应下来，能不能办好就不管了</p>
			<p class="block"><input type="radio" name="eovNine" value="3" id="1" :disabled="evaluation.isCompleteThree"
			v-model="evaluation.evaluationThreeValue.nine" @change="setEvaluation" />C.从领导那里尽量获得有关信息，私下请教同事，力求做好</p>
			<p class="block">10.同事讲了一个你以前就听过的笑话，你会表现出什么样的反应？</p>
			<p class="block"><input
			type="radio"
			name="eovTen"
			value="1"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationThreeValue.ten"
			@change="setEvaluation"
			/>A.立马说：“哈，这个我早就听过了！”</p>
			<p class="block"><input
			type="radio"
			name="eovTen"
			value="2"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationThreeValue.ten"
			@change="setEvaluation"
			/>B.微笑不语</p>
			<p class="block"><input
			type="radio"
			name="eovTen"
			value="3"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationThreeValue.ten"
			@change="setEvaluation"
			/>C.哈哈大笑</p>
			<p class="block"><input type="radio" name="eovTen" value="1" id="1" :disabled="evaluation.isCompleteThree"
			v-model="evaluation.evaluationThreeValue.ten" @change="setEvaluation" />A.立马说：“哈，这个我早就听过了！”</p>
			<p class="block"><input type="radio" name="eovTen" value="2" id="1" :disabled="evaluation.isCompleteThree"
			v-model="evaluation.evaluationThreeValue.ten" @change="setEvaluation" />B.微笑不语</p>
			<p class="block"><input type="radio" name="eovTen" value="3" id="1" :disabled="evaluation.isCompleteThree"
			v-model="evaluation.evaluationThreeValue.ten" @change="setEvaluation" />C.哈哈大笑</p>
			<!-- 提交按钮 -->
			<div class="w100 fl ju-cn">
			<ul class="fl ju-ev w80 choice">
			@@ -742,7 +678,8 @@
			</button>
			</li>
			<li>
			<button @click="evaluation.showCheckAnswerThree = !evaluation.showCheckAnswerThree" class="parimary-btn">
			<button @click="evaluation.showCheckAnswerThree = !evaluation.showCheckAnswerThree"
			class="parimary-btn">
			评分标准
			</button>
			</li>
			@@ -751,25 +688,25 @@
			<div class="c-r block" v-if="evaluatioThreeResults">您的得分：{{ evaluatioThreeResults }}</div>
			<div v-show="evaluation.showCheckAnswerThree" class="mb-30">
			<p class="block">（二）评分标准与结果分析</p>
			<p class="block">
			此测试为计分式，选A得1分，选B得2分，选C得3分，最后将每道题的得分相加。
			</p>
			<p class="block">1.得分10～15分，职场沟通力：20分。</p>
			<p class="block">
			你的职场沟通力还停留在有待及格的级别哦！请多多观察那些人缘好的人是怎样说话做事的吧，不然想晋升可是有些困难哦！
			</p>
			<p class="block">2.得分16～20分，职场沟通力：50分。</p>
			<p class="block">
			你还在及格的分数线左右徘徊哦！你和同事的关系不咸不淡，你的工作职位也不高不低，很大原因在于你并不是那么会察言观色。如果你能在人际关系上加点油，相信你会有更大的发展！
			</p>
			<p class="block">3.得分21～24分，职场沟通力：70分。</p>
			<p class="block">
			不错呀，你也算是一个情商高、善解人意、体贴同事的人啦！虽然你说不上是八面玲珑，但在公司也算是人缘非常不错的一个人了，只需多多注意一些小细节，你很有潜力成为职场红人。
			</p>
			<p class="block">4.得分25～30分，职场沟通力：99分。</p>
			<p class="block">
			恭喜你获得如此高的分数！显然你是一个情商智商双高、处事周详、为人和善的人！无论面对怎样的情况，你基本上都知道如何寻找最圆满的解决办法。
			</p>
			<p class="block">
			此测试为计分式，选A得1分，选B得2分，选C得3分，最后将每道题的得分相加。
			</p>
			<p class="block">1.得分10～15分，职场沟通力：20分。</p>
			<p class="block">
			你的职场沟通力还停留在有待及格的级别哦！请多多观察那些人缘好的人是怎样说话做事的吧，不然想晋升可是有些困难哦！
			</p>
			<p class="block">2.得分16～20分，职场沟通力：50分。</p>
			<p class="block">
			你还在及格的分数线左右徘徊哦！你和同事的关系不咸不淡，你的工作职位也不高不低，很大原因在于你并不是那么会察言观色。如果你能在人际关系上加点油，相信你会有更大的发展！
			</p>
			<p class="block">3.得分21～24分，职场沟通力：70分。</p>
			<p class="block">
			不错呀，你也算是一个情商高、善解人意、体贴同事的人啦！虽然你说不上是八面玲珑，但在公司也算是人缘非常不错的一个人了，只需多多注意一些小细节，你很有潜力成为职场红人。
			</p>
			<p class="block">4.得分25～30分，职场沟通力：99分。</p>
			<p class="block">
			恭喜你获得如此高的分数！显然你是一个情商智商双高、处事周详、为人和善的人！无论面对怎样的情况，你基本上都知道如何寻找最圆满的解决办法。
			</p>
			</div>
			</div>
			</div>
			@@ -786,7 +723,7 @@
			<li class="header-right-end" style=""><br></li>
			</ul>
			<div class="bodystyle">


			<p class="center block">
			<span class="cs1">测试二与上级沟通能力测试</span>
			</p>
			@@ -795,178 +732,52 @@
			遇到如下的情景你会怎么做？请根据沟通情况打分。“一贯如此”得3分，“经常如此”得2分，“很少如此”得1分，最后将每道题的得分相加。
			</p>
			<p class="block">1.领导布置任务后，你会马上处理。</p>
			<p class="block"><input
			type="radio"
			name="etvone"
			value="3"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFourValue.one"
			@change="setEvaluation"
			/>一贯如此</p>
			<p class="block"><input
			type="radio"
			name="etvone"
			value="2"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFourValue.one"
			@change="setEvaluation"
			/>经常如此</p>
			<p class="block"><input
			type="radio"
			name="etvone"
			value="1"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFourValue.one"
			@change="setEvaluation"
			/>很少如此</p>
			<p class="block"><input type="radio" name="etvone" value="3" id="1" :disabled="evaluation.isCompleteFour"
			v-model="evaluation.evaluationFourValue.one" @change="setEvaluation" />一贯如此</p>
			<p class="block"><input type="radio" name="etvone" value="2" id="1" :disabled="evaluation.isCompleteFour"
			v-model="evaluation.evaluationFourValue.one" @change="setEvaluation" />经常如此</p>
			<p class="block"><input type="radio" name="etvone" value="1" id="1" :disabled="evaluation.isCompleteFour"
			v-model="evaluation.evaluationFourValue.one" @change="setEvaluation" />很少如此</p>
			<p class="block">
			2.同事想出了一个点子，领导赞扬这是绝妙好计，你会说：“这主意真不错。”
			</p>
			<p class="block"><input
			type="radio"
			name="etvtwo"
			value="3"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFourValue.two"
			@change="setEvaluation"
			/>一贯如此</p>
			<p class="block"><input
			type="radio"
			name="etvtwo"
			value="2"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFourValue.two"
			@change="setEvaluation"
			/>经常如此</p>
			<p class="block"><input
			type="radio"
			name="etvtwo"
			value="1"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFourValue.two"
			@change="setEvaluation"
			/>很少如此</p>
			<p class="block"><input type="radio" name="etvtwo" value="3" id="1" :disabled="evaluation.isCompleteFour"
			v-model="evaluation.evaluationFourValue.two" @change="setEvaluation" />一贯如此</p>
			<p class="block"><input type="radio" name="etvtwo" value="2" id="1" :disabled="evaluation.isCompleteFour"
			v-model="evaluation.evaluationFourValue.two" @change="setEvaluation" />经常如此</p>
			<p class="block"><input type="radio" name="etvtwo" value="1" id="1" :disabled="evaluation.isCompleteFour"
			v-model="evaluation.evaluationFourValue.two" @change="setEvaluation" />很少如此</p>
			<p class="block">
			3.领导问了你某个与业务有关的问题，而你不知该如何回答，你会说：“让我再认真地想一想，15点以前给你答复好吗？”
			</p>
			<p class="block"><input
			type="radio"
			name="etvthree"
			value="3"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFourValue.three"
			@change="setEvaluation"
			/>一贯如此</p>
			<p class="block"><input
			type="radio"
			name="etvthree"
			value="2"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFourValue.three"
			@change="setEvaluation"
			/>经常如此</p>
			<p class="block"><input
			type="radio"
			name="etvthree"
			value="1"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFourValue.three"
			@change="setEvaluation"
			/>很少如此</p>
			<p class="block"><input type="radio" name="etvthree" value="3" id="1" :disabled="evaluation.isCompleteFour"
			v-model="evaluation.evaluationFourValue.three" @change="setEvaluation" />一贯如此</p>
			<p class="block"><input type="radio" name="etvthree" value="2" id="1" :disabled="evaluation.isCompleteFour"
			v-model="evaluation.evaluationFourValue.three" @change="setEvaluation" />经常如此</p>
			<p class="block"><input type="radio" name="etvthree" value="1" id="1" :disabled="evaluation.isCompleteFour"
			v-model="evaluation.evaluationFourValue.three" @change="setEvaluation" />很少如此</p>
			<p class="block">4.面对批评表现冷静：“谢谢你告诉我，我会仔细考虑你的建议。”</p>
			<p class="block"><input
			type="radio"
			name="etvfour"
			value="3"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFourValue.four"
			@change="setEvaluation"
			/>一贯如此</p>
			<p class="block"><input
			type="radio"
			name="etvfour"
			value="2"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFourValue.four"
			@change="setEvaluation"
			/>经常如此</p>
			<p class="block"><input
			type="radio"
			name="etvfour"
			value="1"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFourValue.four"
			@change="setEvaluation"
			/>很少如此</p>
			<p class="block"><input type="radio" name="etvfour" value="3" id="1" :disabled="evaluation.isCompleteFour"
			v-model="evaluation.evaluationFourValue.four" @change="setEvaluation" />一贯如此</p>
			<p class="block"><input type="radio" name="etvfour" value="2" id="1" :disabled="evaluation.isCompleteFour"
			v-model="evaluation.evaluationFourValue.four" @change="setEvaluation" />经常如此</p>
			<p class="block"><input type="radio" name="etvfour" value="1" id="1" :disabled="evaluation.isCompleteFour"
			v-model="evaluation.evaluationFourValue.four" @change="setEvaluation" />很少如此</p>
			<p class="block">5.和领导交谈，选择领导心情愉悦、精力充沛的时候。</p>
			<p class="block"><input
			type="radio"
			name="etvfive"
			value="3"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFourValue.five"
			@change="setEvaluation"
			/>一贯如此</p>
			<p class="block"><input
			type="radio"
			name="etvfive"
			value="2"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFourValue.five"
			@change="setEvaluation"
			/>经常如此</p>
			<p class="block"><input
			type="radio"
			name="etvfive"
			value="1"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFourValue.five"
			@change="setEvaluation"
			/>很少如此</p>
			<p class="block"><input type="radio" name="etvfive" value="3" id="1" :disabled="evaluation.isCompleteFour"
			v-model="evaluation.evaluationFourValue.five" @change="setEvaluation" />一贯如此</p>
			<p class="block"><input type="radio" name="etvfive" value="2" id="1" :disabled="evaluation.isCompleteFour"
			v-model="evaluation.evaluationFourValue.five" @change="setEvaluation" />经常如此</p>
			<p class="block"><input type="radio" name="etvfive" value="1" id="1" :disabled="evaluation.isCompleteFour"
			v-model="evaluation.evaluationFourValue.five" @change="setEvaluation" />很少如此</p>
			<p class="block">6.向领导汇报工作前已准备好了详细的资料和数据。</p>
			<p class="block"><input
			type="radio"
			name="etvsix"
			value="3"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFourValue.six"
			@change="setEvaluation"
			/>一贯如此</p>
			<p class="block"><input
			type="radio"
			name="etvsix"
			value="2"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFourValue.six"
			@change="setEvaluation"
			/>经常如此</p>
			<p class="block"><input
			type="radio"
			name="etvsix"
			value="1"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFourValue.six"
			@change="setEvaluation"
			/>很少如此</p>
			<!-- 提交按钮 -->
			<p class="block"><input type="radio" name="etvsix" value="3" id="1" :disabled="evaluation.isCompleteFour"
			v-model="evaluation.evaluationFourValue.six" @change="setEvaluation" />一贯如此</p>
			<p class="block"><input type="radio" name="etvsix" value="2" id="1" :disabled="evaluation.isCompleteFour"
			v-model="evaluation.evaluationFourValue.six" @change="setEvaluation" />经常如此</p>
			<p class="block"><input type="radio" name="etvsix" value="1" id="1" :disabled="evaluation.isCompleteFour"
			v-model="evaluation.evaluationFourValue.six" @change="setEvaluation" />很少如此</p>
			<!-- 提交按钮 -->
			<div class="w100 fl ju-cn">
			<ul class="fl ju-ev w80 choice">
			<li>
			@@ -988,75 +799,33 @@
			</div>
			<div class="c-r block" v-if="evaluationFourResults">您的得分：{{ evaluationFourResults }}</div>
			<div v-show="evaluation.showCheckAnswerFour" class="mb-30">
			<p class="block">（二）评分标准及结果分析</p>
			<p class="block">得分13～18分：能在工作中很好地运用沟通技巧，领导也很欣赏你。</p>
			<p class="block">
			得分5～12分：你已经掌握了一些沟通技巧，你的领导会认为你是一个有潜力的人，但是还需要不断努力。
			</p>
			<p class="block">
			得分5分以下：你需要学习一些和领导沟通的技巧了。适当改善一下沟通方式，会使你充分地展示自己的才能，争取更广阔的发展空间。
			</p>
			</div>
			<p class="block">（二）评分标准及结果分析</p>
			<p class="block">得分13～18分：能在工作中很好地运用沟通技巧，领导也很欣赏你。</p>
			<p class="block">
			得分5～12分：你已经掌握了一些沟通技巧，你的领导会认为你是一个有潜力的人，但是还需要不断努力。
			</p>
			<p class="block">
			得分5分以下：你需要学习一些和领导沟通的技巧了。适当改善一下沟通方式，会使你充分地展示自己的才能，争取更广阔的发展空间。
			</p>
			</div>
			<p class="center block mt-30">
			<span class="cs1">测试三与同事的沟通能力评价</span>
			</p>
			<p class="block">（一）根据情景描述进行选择。</p>
			<p class="block">1.面对同事的缺点和错误，你会（　　）。</p>
			<p class="block"><input
			type="radio"
			name="ethvone"
			value="3"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.one"
			@change="setEvaluation"
			/>A.委婉沟通，引导对方发现</p>
			<p class="block"><input
			type="radio"
			name="ethvone"
			value="2"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.one"
			@change="setEvaluation"
			/>B.直言相告</p>
			<p class="block"><input
			type="radio"
			name="ethvone"
			value="1"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.one"
			@change="setEvaluation"
			/>C.和自己毫无关系</p>
			<p class="block"><input
			type="radio"
			name="ethvone"
			value="0"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.one"
			@change="setEvaluation"
			/>D.当面不说，事后和别人谈起</p>
			<p class="block"><input type="radio" name="ethvone" value="3" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.one" @change="setEvaluation" />A.委婉沟通，引导对方发现</p>
			<p class="block"><input type="radio" name="ethvone" value="2" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.one" @change="setEvaluation" />B.直言相告</p>
			<p class="block"><input type="radio" name="ethvone" value="1" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.one" @change="setEvaluation" />C.和自己毫无关系</p>
			<p class="block"><input type="radio" name="ethvone" value="0" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.one" @change="setEvaluation" />D.当面不说，事后和别人谈起</p>
			<p class="block">2.发现同事的优点或同事取得了成绩，你会（　　）。</p>
			<p class="block"><input
			type="radio"
			name="ethvtwo"
			value="3"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.two"
			@change="setEvaluation"
			/>A.及时赞美和祝福</p>
			<p class="block"><input
			type="radio"
			name="ethvtwo"
			value="2"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.two"
			@change="setEvaluation"
			/>B.非常关心，想要向他学习</p>
			<p class="block"><input type="radio" name="ethvtwo" value="3" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.two" @change="setEvaluation" />A.及时赞美和祝福</p>
			<p class="block"><input type="radio" name="ethvtwo" value="2" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.two" @change="setEvaluation" />B.非常关心，想要向他学习</p>
			</div>
			</div>
			</div>
			@@ -1073,189 +842,64 @@
			</li>
			</ul>
			<div class="bodystyle">
			<p class="block"><input
			type="radio"
			name="ethvtwo"
			value="1"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.two"
			@change="setEvaluation"
			/>C.羡慕</p>
			<p class="block"><input
			type="radio"
			name="ethvtwo"
			value="0"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.two"
			@change="setEvaluation"
			/>D.心存嫉妒</p>
			<p class="block"><input type="radio" name="ethvtwo" value="1" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.two" @change="setEvaluation" />C.羡慕</p>
			<p class="block"><input type="radio" name="ethvtwo" value="0" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.two" @change="setEvaluation" />D.心存嫉妒</p>
			<p class="block">3.当你听到同事在你面前说其他人坏话的时候，你会（　　）。</p>
			<p class="block"><input
			type="radio"
			name="ethvthree"
			value="3"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.three"
			@change="setEvaluation"
			/>A.不传话，只是静静地听</p>
			<p class="block"><input
			type="radio"
			name="ethvthree"
			value="2"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.three"
			@change="setEvaluation"
			/>B.当面制止</p>
			<p class="block"><input
			type="radio"
			name="ethvthree"
			value="1"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.three"
			@change="setEvaluation"
			/>C.当面制止，并指出同事的缺点</p>
			<p class="block"><input
			type="radio"
			name="ethvthree"
			value="0"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.three"
			@change="setEvaluation"
			/>D.当面不说，事后悄悄告诉被诋毁的那个人</p>
			<p class="block"><input type="radio" name="ethvthree" value="3" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.three" @change="setEvaluation" />A.不传话，只是静静地听</p>
			<p class="block"><input type="radio" name="ethvthree" value="2" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.three" @change="setEvaluation" />B.当面制止</p>
			<p class="block"><input type="radio" name="ethvthree" value="1" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.three" @change="setEvaluation" />C.当面制止，并指出同事的缺点</p>
			<p class="block"><input type="radio" name="ethvthree" value="0" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.three" @change="setEvaluation" />D.当面不说，事后悄悄告诉被诋毁的那个人</p>
			<p class="block">4.请求与自己关系很好的同事帮忙时，你（　　）。</p>
			<p class="block"><input
			type="radio"
			name="ethvfour"
			value="3"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.four"
			@change="setEvaluation"
			/>A.礼貌、委婉</p>
			<p class="block"><input
			type="radio"
			name="ethvfour"
			value="2"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.four"
			@change="setEvaluation"
			/>B.有外人在时礼貌，二人单独在一起时直接说</p>
			<p class="block"><input
			type="radio"
			name="ethvfour"
			value="1"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.four"
			@change="setEvaluation"
			/>C.都很直接</p>
			<p class="block"><input
			type="radio"
			name="ethvfour"
			value="0"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.four"
			@change="setEvaluation"
			/>D.以命令的口吻</p>
			<p class="block"><input type="radio" name="ethvfour" value="3" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.four" @change="setEvaluation" />A.礼貌、委婉</p>
			<p class="block"><input type="radio" name="ethvfour" value="2" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.four" @change="setEvaluation" />B.有外人在时礼貌，二人单独在一起时直接说</p>
			<p class="block"><input type="radio" name="ethvfour" value="1" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.four" @change="setEvaluation" />C.都很直接</p>
			<p class="block"><input type="radio" name="ethvfour" value="0" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.four" @change="setEvaluation" />D.以命令的口吻</p>
			<p class="block">
			5.你参加了老同学的婚礼，而你的朋友对婚礼很感兴趣，你会（　　）。
			</p>
			<p class="block"><input
			type="radio"
			name="ethvfive"
			value="3"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.five"
			@change="setEvaluation"
			/>A.详细叙说从你进来到离开时所看到和感觉到的相关细节</p>
			<p class="block"><input
			type="radio"
			name="ethvfour"
			value="2"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.five"
			@change="setEvaluation"
			/>B.说些自己认为重要的</p>
			<p class="block"><input
			type="radio"
			name="ethvfive"
			value="1"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.five"
			@change="setEvaluation"
			/>C.朋友问什么就答什么</p>
			<p class="block"><input
			type="radio"
			name="ethvfive"
			value="0"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.five"
			@change="setEvaluation"
			/>D.感觉很累了，没什么好说的</p>
			<p class="block"><input type="radio" name="ethvfive" value="3" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.five" @change="setEvaluation" />A.详细叙说从你进来到离开时所看到和感觉到的相关细节</p>
			<p class="block"><input type="radio" name="ethvfour" value="2" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.five" @change="setEvaluation" />B.说些自己认为重要的</p>
			<p class="block"><input type="radio" name="ethvfive" value="1" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.five" @change="setEvaluation" />C.朋友问什么就答什么</p>
			<p class="block"><input type="radio" name="ethvfive" value="0" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.five" @change="setEvaluation" />D.感觉很累了，没什么好说的</p>
			<p class="block">
			6.由于单位需要，你和同事需要乘长途汽车去另一个地方，车程是10小时。而与你同行的是一个不爱多讲话的同事，你会（　　）。
			</p>
			<p class="block"><input type="radio" name="ethvsix" value="3" id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.six"
			@change="setEvaluation"
			/>A.试图了解他，找出他感兴趣的话题</p>
			<p class="block"><input type="radio" name="ethvsix" value="2" id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.six"
			@change="setEvaluation"
			/>B.主动沟通，找出共同话题</p>
			<p class="block"><input type="radio" name="ethvfive" value="1" id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.six"
			@change="setEvaluation"
			/>C.和他交谈，谈谈自己的感受</p>
			<p class="block"><input type="radio" name="ethvsix" value="0" id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.six"
			@change="setEvaluation"
			/>D.看书、睡觉或吃东西</p>
			<p class="block"><input type="radio" name="ethvsix" value="3" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.six" @change="setEvaluation" />A.试图了解他，找出他感兴趣的话题</p>
			<p class="block"><input type="radio" name="ethvsix" value="2" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.six" @change="setEvaluation" />B.主动沟通，找出共同话题</p>
			<p class="block"><input type="radio" name="ethvfive" value="1" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.six" @change="setEvaluation" />C.和他交谈，谈谈自己的感受</p>
			<p class="block"><input type="radio" name="ethvsix" value="0" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.six" @change="setEvaluation" />D.看书、睡觉或吃东西</p>
			<p class="block">
			7.你刚就任一家航空公司地面服务部主管，上班不久，你了解到本来公司中有几个同事想就任你的职位，总经理不同意提拔他们才招聘了你。对这几个同事，你会（　　）。
			</p>
			<p class="block"><input type="radio" name="ethvseven" value="3" id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.seven"
			@change="setEvaluation"
			/>A.主动认识他们，了解他们的长处，争取成为朋友</p>
			<p class="block"><input type="radio" name="ethvseven" value="2" id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.seven"
			@change="setEvaluation"
			/>B.不关心这个问题，做好自己的本职工作就好</p>
			<p class="block"><input type="radio" name="ethvseven" value="1" id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.seven"
			@change="setEvaluation"
			/>C.暗中打听他们，了解他们是否还会和你竞争</p>
			<p class="block"><input type="radio" name="ethvseven" value="0" id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.seven"
			@change="setEvaluation"
			/>D.暗中打听他们，并找机会为难他们</p>
			<p class="block"><input type="radio" name="ethvseven" value="3" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.seven" @change="setEvaluation" />A.主动认识他们，了解他们的长处，争取成为朋友</p>
			<p class="block"><input type="radio" name="ethvseven" value="2" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.seven" @change="setEvaluation" />B.不关心这个问题，做好自己的本职工作就好</p>
			<p class="block"><input type="radio" name="ethvseven" value="1" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.seven" @change="setEvaluation" />C.暗中打听他们，了解他们是否还会和你竞争</p>
			<p class="block"><input type="radio" name="ethvseven" value="0" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.seven" @change="setEvaluation" />D.暗中打听他们，并找机会为难他们</p>
			<p class="block">8.与不同身份的对象讲话，你会（　　）。</p>
			<p class="block"><input type="radio" name="ethveight" value="3" id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.eight"
			@change="setEvaluation"
			/>A.不管是什么场合，你都用一样的态度与之讲话</p>
			<p class="block"><input type="radio" name="ethveight" value="3" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.eight" @change="setEvaluation" />A.不管是什么场合，你都用一样的态度与之讲话</p>
			</div>
			</div>
			</div>
			@@ -1271,106 +915,49 @@
			<li class="header-right-end" style=""><br></li>
			</ul>
			<div class="bodystyle">
			<p class="block"><input type="radio" name="ethveight" value="2" id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.eight"
			@change="setEvaluation"
			/>B.在不同的场合，你会用不同的态度与之讲话</p>
			<p class="block"><input type="radio" name="ethveight" value="1" id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.eight"
			@change="setEvaluation"
			/>C.与地位高的人说话，你总是有点紧张</p>
			<p class="block"><input type="radio" name="ethveight" value="0" id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.eight"
			@change="setEvaluation"
			/>D.与地位低的人说话，你总是漫不经心</p>
			<p class="block"><input type="radio" name="ethveight" value="2" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.eight" @change="setEvaluation" />B.在不同的场合，你会用不同的态度与之讲话</p>
			<p class="block"><input type="radio" name="ethveight" value="1" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.eight" @change="setEvaluation" />C.与地位高的人说话，你总是有点紧张</p>
			<p class="block"><input type="radio" name="ethveight" value="0" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.eight" @change="setEvaluation" />D.与地位低的人说话，你总是漫不经心</p>
			<p class="block">9.听别人讲话时，你总是会（　　）。</p>
			<p class="block"><input type="radio" name="ethvnine" value="3" id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.nine"
			@change="setEvaluation"
			/>A.对别人的话表示感兴趣，记住所讲的要点</p>
			<p class="block"><input type="radio" name="ethvnine" value="2" id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.nine"
			@change="setEvaluation"
			/>B.请对方说出问题的重点</p>
			<p class="block"><input type="radio" name="ethvnine" value="1" id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.nine"
			@change="setEvaluation"
			/>C.对方老是讲些没必要的话时，你会立即打断他</p>
			<p class="block"><input type="radio" name="ethvnine" value="0" id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.nine"
			@change="setEvaluation"
			/>D.对方不知所云时，你会很烦躁，就去想或做别的事</p>
			<p class="block"><input type="radio" name="ethvnine" value="3" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.nine" @change="setEvaluation" />A.对别人的话表示感兴趣，记住所讲的要点</p>
			<p class="block"><input type="radio" name="ethvnine" value="2" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.nine" @change="setEvaluation" />B.请对方说出问题的重点</p>
			<p class="block"><input type="radio" name="ethvnine" value="1" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.nine" @change="setEvaluation" />C.对方老是讲些没必要的话时，你会立即打断他</p>
			<p class="block"><input type="radio" name="ethvnine" value="0" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.nine" @change="setEvaluation" />D.对方不知所云时，你会很烦躁，就去想或做别的事</p>
			<p class="block">10.当你在发表自己的看法，别人却不想听你说时，你会（　　）。</p>
			<p class="block"><input type="radio" name="ethvten" value="3" id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.ten"
			@change="setEvaluation"
			/>A.仔细分析对方不想听的原因，找机会换一个方式去说</p>
			<p class="block"><input type="radio" name="ethvten" value="2" id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.ten"
			@change="setEvaluation"
			/>B.等等看还有没有说的机会</p>
			<p class="block"><input type="radio" name="ethvten" value="1" id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.ten"
			@change="setEvaluation"
			/>C.就不说了，但你可能会很生气</p>
			<p class="block"><input type="radio" name="ethvten" value="0" id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.ten"
			@change="setEvaluation"
			/>D.马上气愤地走开</p>
			<p class="block"><input type="radio" name="ethvten" value="3" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.ten" @change="setEvaluation" />A.仔细分析对方不想听的原因，找机会换一个方式去说</p>
			<p class="block"><input type="radio" name="ethvten" value="2" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.ten" @change="setEvaluation" />B.等等看还有没有说的机会</p>
			<p class="block"><input type="radio" name="ethvten" value="1" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.ten" @change="setEvaluation" />C.就不说了，但你可能会很生气</p>
			<p class="block"><input type="radio" name="ethvten" value="0" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.ten" @change="setEvaluation" />D.马上气愤地走开</p>
			<p class="block">11.当你和同事产生误会时，你会（　　）。</p>
			<p class="block"><input type="radio" name="ethveleven" value="3" id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.eleven"
			@change="setEvaluation"
			/>A.主动、及时找对方沟通，消除误会</p>
			<p class="block"><input type="radio" name="ethveleven" value="2" id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.eleven"
			@change="setEvaluation"
			/>B.通过第三方协调，消除误会</p>
			<p class="block"><input type="radio" name="ethveleven" value="1" id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.eleven"
			@change="setEvaluation"
			/>C.等候对方找自己消除误会</p>
			<p class="block"><input type="radio" name="ethveleven" value="0" id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.eleven"
			@change="setEvaluation"
			/>D.怀恨在心，找机会给对方点颜色看看</p>
			<p class="block"><input type="radio" name="ethveleven" value="3" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.eleven" @change="setEvaluation" />A.主动、及时找对方沟通，消除误会</p>
			<p class="block"><input type="radio" name="ethveleven" value="2" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.eleven" @change="setEvaluation" />B.通过第三方协调，消除误会</p>
			<p class="block"><input type="radio" name="ethveleven" value="1" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.eleven" @change="setEvaluation" />C.等候对方找自己消除误会</p>
			<p class="block"><input type="radio" name="ethveleven" value="0" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.eleven" @change="setEvaluation" />D.怀恨在心，找机会给对方点颜色看看</p>
			<p class="block">12.当你进入一家新公司时，你认识新同事的方法是（　　）。</p>
			<p class="block"><input type="radio" name="ethvtwelve" value="3" id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.twelve"
			@change="setEvaluation"
			/>A.找机会主动介绍自己，认识每一个人</p>
			<p class="block"><input type="radio" name="ethvtwelve" value="2" id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.twelve"
			@change="setEvaluation"
			/>B.积极认识本部门的人</p>
			<p class="block"><input type="radio" name="ethvtwelve" value="1" id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.twelve"
			@change="setEvaluation"
			/>C.在工作中慢慢熟悉</p>
			<p class="block"><input type="radio" name="ethvtwelve" value="0" id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationFiveValue.twelve"
			@change="setEvaluation"
			/>D.等待别人来认识你</p>
			<div class="w100 fl ju-cn">
			<p class="block"><input type="radio" name="ethvtwelve" value="3" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.twelve" @change="setEvaluation" />A.找机会主动介绍自己，认识每一个人</p>
			<p class="block"><input type="radio" name="ethvtwelve" value="2" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.twelve" @change="setEvaluation" />B.积极认识本部门的人</p>
			<p class="block"><input type="radio" name="ethvtwelve" value="1" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.twelve" @change="setEvaluation" />C.在工作中慢慢熟悉</p>
			<p class="block"><input type="radio" name="ethvtwelve" value="0" id="1" :disabled="evaluation.isCompleteFive"
			v-model="evaluation.evaluationFiveValue.twelve" @change="setEvaluation" />D.等待别人来认识你</p>
			<div class="w100 fl ju-cn">
			<ul class="fl ju-ev w80 choice">
			<li>
			<button class="btn-border btn-w" @click="goCheckFive">
			@@ -1389,16 +976,17 @@
			</li>
			</ul>
			</div>
			<div class="c-r block" v-if="evaluationFiveResults \|\| evaluationFiveResults === 0">您的得分：{{ evaluationFiveResults }}</div>
			<div v-show="evaluation.showCheckAnswerFive" class="mb-30">
			<p class="block">
			以上各题，选A得3分，选B得2分，选C得1分，选D得0分，最后将每道题的得分相加。
			</p>
			<p class="block">（二）评分标准及结果分析</p>
			<p class="block">得分为28分以上：你与同事的沟通能力很好，请继续保持。</p>
			<p class="block">得分为18～28分：你与同事的沟通能力一般，请努力提升。</p>
			<p class="block">得分为18分以下：你与同事的沟通能力十分欠缺，需要努力提升。</p>
			</div>
			<div class="c-r block" v-if="evaluationFiveResults \|\| evaluationFiveResults === 0">您的得分：{{
			evaluationFiveResults }}</div>
			<div v-show="evaluation.showCheckAnswerFive" class="mb-30">
			<p class="block">
			以上各题，选A得3分，选B得2分，选C得1分，选D得0分，最后将每道题的得分相加。
			</p>
			<p class="block">（二）评分标准及结果分析</p>
			<p class="block">得分为28分以上：你与同事的沟通能力很好，请继续保持。</p>
			<p class="block">得分为18～28分：你与同事的沟通能力一般，请努力提升。</p>
			<p class="block">得分为18分以下：你与同事的沟通能力十分欠缺，需要努力提升。</p>
			</div>
			</div>
			</div>
			</div>
			@@ -1427,57 +1015,48 @@
			<p>学完本项目内容，请谈谈你在生活学习中沟通的方法和不足之处。</p>
			<p class="td-0 mb-10 mt-10"><span class="bj2">·项目自测·</span></p>
			<p>1.简述与同事沟通的技巧。</p>
			<textarea v-model="questionData.projectOne.one.value" placeholder="请输入内容" rows="4"
			class="fz-16 textarea-box" @change="setBookQuestion"></textarea>
			<textarea v-model="questionData.projectOne.one.value" placeholder="请输入内容" rows="4" class="fz-16 textarea-box"
			@change="setBookQuestion"></textarea>
			<p>2.简述工作中分歧的处理方式。</p>
			<textarea v-model="questionData.projectOne.two.value" placeholder="请输入内容" rows="4"
			class="fz-16 textarea-box" @change="setBookQuestion"></textarea>
			<textarea v-model="questionData.projectOne.two.value" placeholder="请输入内容" rows="4" class="fz-16 textarea-box"
			@change="setBookQuestion"></textarea>
			<p>3.简述与生病旅客的沟通方法。</p>
			<textarea v-model="questionData.projectOne.three.value" placeholder="请输入内容" rows="4"
			class="fz-16 textarea-box" @change="setBookQuestion"></textarea>
			class="fz-16 textarea-box" @change="setBookQuestion"></textarea>
			<p>4.民航服务人员与人沟通的原则应包括（　　）。（多选题）</p>
			<p><input
			type="checkbox"
			name="ball2"
			:disabled="questionData.isComplete"
			value="A"
			id="1"
			v-model="questionData.projectOne.four.value"
			@change="setBookQuestion"
			/>A.爱心</p>
			<p><input
			type="checkbox"
			name="ball2"
			:disabled="questionData.isComplete"
			value="B"
			id="1"
			v-model="questionData.projectOne.four.value"
			@change="setBookQuestion"
			/>B.责任心</p>
			<p><input
			type="checkbox"
			name="ball2"
			:disabled="questionData.isComplete"
			value="C"
			id="1"
			v-model="questionData.projectOne.four.value"
			@change="setBookQuestion"
			/>C.包容心</p>
			<p><input
			type="checkbox"
			name="ball2"
			:disabled="questionData.isComplete"
			value="D"
			id="1"
			v-model="questionData.projectOne.four.value"
			@change="setBookQuestion"
			/>D.同情心</p>
			<p><input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="A" id="1"
			v-model="questionData.projectOne.four.value" @change="setBookQuestion" />A.爱心</p>
			<p><input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="B" id="1"
			v-model="questionData.projectOne.four.value" @change="setBookQuestion" />B.责任心</p>
			<p><input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="C" id="1"
			v-model="questionData.projectOne.four.value" @change="setBookQuestion" />C.包容心</p>
			<p><input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="D" id="1"
			v-model="questionData.projectOne.four.value" @change="setBookQuestion" />D.同情心</p>
			<p>5.与重要旅客该如何沟通？谈谈你的见解。</p>
			<textarea v-model="questionData.projectOne.five.value" placeholder="请输入内容" rows="4"
			class="fz-16 textarea-box" @change="setBookQuestion"></textarea>
			<textarea v-model="questionData.projectOne.five.value" placeholder="请输入内容" rows="4" class="fz-16 textarea-box"
			@change="setBookQuestion"></textarea>
			<p>6.沟通中“五心服务”是指哪五心？</p>
			<textarea v-model="questionData.projectOne.six.value" placeholder="请输入内容" rows="4"
			class="fz-16 textarea-box" @change="setBookQuestion"></textarea>
			<textarea v-model="questionData.projectOne.six.value" placeholder="请输入内容" rows="4" class="fz-16 textarea-box"
			@change="setBookQuestion"></textarea>
			<p class="dialogQuestion" @click="openQuestion(1)" >
			<span class="td-0">【本节测试】</span>
			<span class="td-0">
			<svg t="1736157124915" class="icon" viewBox="0 0 1024 1024" version="1.1"
			xmlns="http://www.w3.org/2000/svg" p-id="2536" xmlns:xlink="http://www.w3.org/1999/xlink" width="28"
			height="28">
			<path
			d="M798.72 76.8H947.2v145.92h51.2V25.6h-199.68zM947.2 798.72v145.92h-148.48v51.2H998.4v-197.12zM66.56 222.72V76.8h148.48V25.6H12.8v197.12zM215.04 944.64H66.56v-145.92H12.8v197.12h202.24z"
			fill="#fff" p-id="2537"></path>
			<path
			d="M826.88 522.24L512 207.36c0-2.56-2.56-2.56-7.68-2.56-2.56 0-5.12 0-7.68 2.56L184.32 524.8c-2.56 2.56-5.12 7.68-2.56 10.24 2.56 5.12 5.12 7.68 10.24 7.68h58.88V793.6c0 12.8 10.24 25.6 25.6 25.6 12.8 0 25.6-10.24 25.6-25.6V504.32c0-5.12-5.12-10.24-10.24-10.24h-2.56l217.6-220.16 220.16 222.72c-5.12 0-10.24 5.12-10.24 10.24V793.6c0 12.8 10.24 25.6 25.6 25.6 12.8 0 25.6-10.24 25.6-25.6v-250.88h51.2c5.12 0 10.24-5.12 10.24-10.24 2.56-5.12 0-7.68-2.56-10.24z"
			fill="#fff" p-id="2538"></path>
			<path
			d="M386.56 762.88h240.64c10.24 0 17.92 7.68 17.92 17.92 0 10.24-7.68 17.92-17.92 17.92h-240.64c-10.24 0-17.92-7.68-17.92-17.92 0-10.24 7.68-17.92 17.92-17.92z m0-69.12h240.64c10.24 0 17.92 7.68 17.92 17.92 0 10.24-7.68 17.92-17.92 17.92h-240.64c-10.24 0-17.92-7.68-17.92-17.92 0-10.24 7.68-17.92 17.92-17.92z m0-71.68h240.64c10.24 0 17.92 7.68 17.92 17.92 0 10.24-7.68 17.92-17.92 17.92h-240.64c-10.24 0-17.92-7.68-17.92-17.92 0-7.68 7.68-17.92 17.92-17.92zM514.56 535.04h-20.48c-5.12 0-7.68-2.56-7.68-7.68v-2.56c0-17.92 5.12-30.72 23.04-46.08 17.92-15.36 23.04-23.04 23.04-33.28s-7.68-20.48-20.48-20.48c-15.36 0-25.6 7.68-30.72 25.6 0 5.12-5.12 5.12-10.24 5.12l-25.6-5.12c-5.12 0-7.68-5.12-5.12-10.24 10.24-38.4 33.28-53.76 79.36-53.76 38.4 0 61.44 25.6 61.44 51.2 0 20.48-7.68 35.84-33.28 53.76-20.48 15.36-23.04 20.48-23.04 33.28-2.56 7.68-7.68 10.24-10.24 10.24zM481.28 588.8v-28.16c0-5.12 2.56-7.68 7.68-7.68h30.72c5.12 0 7.68 2.56 7.68 7.68V588.8c0 5.12-2.56 7.68-7.68 7.68h-30.72c-5.12 0-7.68-5.12-7.68-7.68z"
			fill="#fff" p-id="2539"></path>
			</svg>
			</span>
			</p>

			</div>
			</div>
			</div>
			@@ -1499,7 +1078,8 @@
			<img class="rwmb-4" alt="" src="../../assets/images/tb.png" />
			</p>
			</div>

			<p class="td-0 mt-10 mb-10"><span class="bj2">·思维导图·</span></p>
			<p class="td-0 openImgBox"><img class="img-0" src="../../assets//images/unitThree-02.png" alt=""></p>
			<div class="bk">
			<p class="bj1-qjms fl al-c">
			<span class="span-box"></span><span class="span-text">项目描述</span><span class="span-box"></span>
			@@ -1521,7 +1101,7 @@
			<p class="fz-15">
			航程中，当乘务员在为旅客发放饮料做准备时，一名情绪激动的旅客冲进服务间阻碍乘务员工作。发现问题后，乘务长第一时间赶了过来，听见这位中年旅客正在大声斥责：“你们是什么态度！我想要毛毯，按了两次呼唤铃，乘务员都没有给我。我要投诉你们。”
			</p>
			<p class="fz-15">
			<p class="fz-15">
			原来，这位是从商务舱调整到普通舱的旅客，因为感觉空调温度太低，找乘务员要毛毯，乘务员了解需求并回工作间取毛毯的过程中，遇到同事在进行餐饮准备，乘务员就顺便帮同事做起了备餐工作。
			</p>
			</div>
			@@ -1534,11 +1114,11 @@
			</div>
			<div class="bj3 fz-15">
			<p>1.您认为旅客的投诉有道理吗？</p>
			<textarea v-model="questionData.askAbout.seven" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			<textarea v-model="questionData.askAbout.seven" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			<p>2.如果你是这名乘务长，你会怎么处理该投诉呢？</p>
			<textarea v-model="questionData.askAbout.eight" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			<textarea v-model="questionData.askAbout.eight" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			</div>
			</div>
			</div>
			@@ -1564,6 +1144,25 @@
			<p>1.了解旅客投诉的概念。</p>
			<p>2.了解旅客投诉的原因。</p>
			<p>3.理解正确处理旅客投诉的意义。</p>
			<div class="video-box">
			<p class="center text td-0">
			<video :src="videoPathEleven" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
			x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls
			controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video>
			</p>
			<p class="center videoname">
			<span>视频：旅客投诉原因的认知</span>
			<el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideoTen ? '点击取消' : '点击收藏'"
			placement="top-start">
			<img :src="collectResourceList.findIndex(
			(item) => item.id == 'b0ff55db0549ccb2f6c1b332798aa8d3'
			) > -1
			? collectCheck
			: collectImg
			" alt="" class="collect-btn" @click="handleCollect('video-11')" />
			</el-tooltip>
			</p>
			</div>
			<h4 id="d078">一、旅客投诉的概念</h4>
			<p>
			旅客投诉是指旅客通过信函、电话、传真、来访等形式反映产品或服务质量问题的行动。
			@@ -1575,6 +1174,25 @@
			旅客投诉在一定程度上反映了航空公司的服务态度和服务质量，折射出服务人员的服务技巧和综合素养，会对航空公司的品牌和市场发展带来重要的影响。
			</p>
			<h4 id="d079">二、民航旅客投诉的原因</h4>
			<div class="video-box">
			<p class="center text td-0">
			<video :src="videoPathTen" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
			x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls
			controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video>
			</p>
			<p class="center videoname">
			<span>视频：飞机故障导致投诉的处理话术</span>
			<el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideoNine ? '点击取消' : '点击收藏'"
			placement="top-start">
			<img :src="collectResourceList.findIndex(
			(item) => item.id == '222a20d4bcb6805836684e0d96752ae3'
			) > -1
			? collectCheck
			: collectImg
			" alt="" class="collect-btn" @click="handleCollect('video-10')" />
			</el-tooltip>
			</p>
			</div>
			<p>
			民航服务是一种无形的产品，具有不可储存性、生产和消费的同步性。因此，旅客对服务的满意程度来自旅客在服务现场与服务人员交往过程中的点滴体验。我们可以综合以下因素分析民航旅客投诉的原因。
			</p>
			@@ -1586,9 +1204,6 @@
			<p class="td-0 mb-10 mt-10"><span class="bj2">·触礼旁通·</span></p>
			<p class="block">
			2018年6月，某航空公司从内蒙古飞往北京的航班因控制管制原因延误了8小时，航班落地后机上19名旅客因不满而拒绝下飞机。
			</p>
			<p class="block">
			通过了解后得知，在8小时的等待过程中，旅客产生了负面情绪，但地面工作人员
			</p>
			</div>
			</div>
			@@ -1605,8 +1220,8 @@
			<li class="header-right-end" style=""><br></li>
			</ul>
			<div class="bodystyle">
			<p class="block td-0">
			没有给予旅客应有的照顾和安慰，导致在通知登机时一些旅客提出先赔偿再登机。然而，地面工作人员却说：“你们爱上不上，不上拉倒！行李随机带走，带到哪里是哪里。”
			<p class="block">
			通过了解后得知，在8小时的等待过程中，旅客产生了负面情绪，但地面工作人员没有给予旅客应有的照顾和安慰，导致在通知登机时一些旅客提出先赔偿再登机。然而，地面工作人员却说：“你们爱上不上，不上拉倒！行李随机带走，带到哪里是哪里。”
			</p>
			<p class="block">
			这一系列的做法导致19名旅客集体拒绝下机并向该航空公司提出投诉和经济赔偿。
			@@ -1620,13 +1235,13 @@
			</div>
			<div class="bj3 fz-15">
			<p>1.该案例中引发旅客投诉的原因是什么？</p>
			<textarea v-model="questionData.askAbout.nine" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			<textarea v-model="questionData.askAbout.nine" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			<p>
			2.你觉得旅客投诉行为是否合理？民航服务企业该如何避免这种情况？
			</p>
			<textarea v-model="questionData.askAbout.ten" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			<textarea v-model="questionData.askAbout.ten" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			</div>
			</div>
			<p>
			@@ -1652,11 +1267,11 @@
			</div>
			<div class="bj3 fz-15">
			<p>1.旅客对该事件提出投诉是否合理？导致投诉的原因是什么？</p>
			<textarea v-model="questionData.askAbout.eleven" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			<textarea v-model="questionData.askAbout.eleven" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			<p>2.航空公司后续应如何处理才能消除旅客的误解？</p>
			<textarea v-model="questionData.askAbout.twelve" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			<textarea v-model="questionData.askAbout.twelve" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			</div>
			</div>
			</div>
			@@ -1741,11 +1356,11 @@
			</div>
			<div class="bj3 fz-15">
			<p>1.航空公司对此事件是否应承担责任？</p>
			<textarea v-model="questionData.askAbout.thirteen" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			<textarea v-model="questionData.askAbout.thirteen" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			<p>2.你作为航空公司的负责人该如何处理此事？</p>
			<textarea v-model="questionData.askAbout.fourteen" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			<textarea v-model="questionData.askAbout.fourteen" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			</div>
			</div>
			<p>
			@@ -1810,8 +1425,8 @@
			</div>
			<div class="bj3 fz-15">
			<p>该案例中，樊小姐投诉的原因是什么？</p>
			<textarea v-model="questionData.askAbout.fifteen" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			<textarea v-model="questionData.askAbout.fifteen" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			</div>
			</div>
			<p>
			@@ -1820,6 +1435,7 @@
			<p>
			如果航司能提前告知旅客，给旅客充分的知情权和选择权，就能避免很多矛盾和投诉。
			</p>

			</div>
			</div>
			</div>
			@@ -1853,8 +1469,8 @@
			<p>
			对于保持信息公开以及积极采纳旅客投诉的途径，你还有哪些建议？
			</p>
			<textarea v-model="questionData.askAbout.sixteen" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			<textarea v-model="questionData.askAbout.sixteen" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			</div>
			</div>
			<h5 id="e092">（三）积极沟通，主动承担原则</h5>
			@@ -1912,7 +1528,7 @@
			<div class="bj3 fz-15">
			<p>从小张的经历中，你学到了什么呢？</p>
			<textarea v-model="questionData.askAbout.seventeen" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			</div>
			</div>
			<h4 id="d082">二、民航旅客投诉处理的策略</h4>
			@@ -1937,6 +1553,25 @@
			<p><b>任务目标：</b></p>
			<p>1.能够根据设定的场景完成旅客投诉的测试。</p>
			<p>2.能够完成处理旅客投诉的实训任务。</p>
			<div class="video-box">
			<p class="center text td-0">
			<video :src="videoPathNine" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
			x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls
			controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video>
			</p>
			<p class="center videoname">
			<span>视频：民航旅客投诉应对技巧</span>
			<el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideoEight ? '点击取消' : '点击收藏'"
			placement="top-start">
			<img :src="collectResourceList.findIndex(
			(item) => item.id == '1f04f081f61aa13373daa7b8b92cc750'
			) > -1
			? collectCheck
			: collectImg
			" alt="" class="collect-btn" @click="handleCollect('video-09')" />
			</el-tooltip>
			</p>
			</div>
			</div>
			</div>
			</div>
			@@ -1959,197 +1594,80 @@
			<p>
			1.民航服务过程中难免会出现一些不可预知的突发状况，而对这些突发状况的处置，有可能会引起投诉或其他连锁的反应。下列哪些属于民航旅客投诉的原因？（　　）（多选题）
			</p>
			<p><input
			type="checkbox"
			name="ball2"
			:disabled="questionData.isComplete"
			value="A"
			id="1"
			v-model="questionData.projectTwo.one.value"
			@change="setBookQuestion"
			/>A.面对旅客投诉时管理滞后和不健全，使旅客投诉无用或投诉无门</p>
			<p><input
			type="checkbox"
			name="ball2"
			:disabled="questionData.isComplete"
			value="B"
			id="1"
			v-model="questionData.projectTwo.one.value"
			@change="setBookQuestion"
			/>B.民航服务人员的服务意识不足，因为行为举止或语言导致矛盾产生</p>
			<p><input
			type="checkbox"
			name="ball2"
			:disabled="questionData.isComplete"
			value="C"
			id="1"
			v-model="questionData.projectTwo.one.value"
			@change="setBookQuestion"
			/>C.民航服务人员颜值不高</p>
			<p><input
			type="checkbox"
			name="ball2"
			:disabled="questionData.isComplete"
			value="D"
			id="1"
			v-model="questionData.projectTwo.one.value"
			@change="setBookQuestion"
			/>D.民航服务人员的专业知识水平不高及服务技能不足</p>
			<p><input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="A" id="1"
			v-model="questionData.projectTwo.one.value" @change="setBookQuestion" />A.面对旅客投诉时管理滞后和不健全，使旅客投诉无用或投诉无门</p>
			<p><input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="B" id="1"
			v-model="questionData.projectTwo.one.value" @change="setBookQuestion" />B.民航服务人员的服务意识不足，因为行为举止或语言导致矛盾产生
			</p>
			<p><input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="C" id="1"
			v-model="questionData.projectTwo.one.value" @change="setBookQuestion" />C.民航服务人员颜值不高</p>
			<p><input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="D" id="1"
			v-model="questionData.projectTwo.one.value" @change="setBookQuestion" />D.民航服务人员的专业知识水平不高及服务技能不足</p>
			<p>
			2.旅客投诉是一把双刃剑，当出现旅客投诉的时候，应遵循哪些处理的基本原则？（　　）（多选题）
			</p>
			<p><input
			type="checkbox"
			name="ball2"
			:disabled="questionData.isComplete"
			value="A"
			id="2"
			v-model="questionData.projectTwo.two.value"
			@change="setBookQuestion"
			/>A.旅客为先、真诚服务的原则</p>
			<p><input
			type="checkbox"
			name="ball2"
			:disabled="questionData.isComplete"
			value="B"
			id="2"
			v-model="questionData.projectTwo.two.value"
			@change="setBookQuestion"
			/>B.积极沟通、主动担责的原则</p>
			<p><input
			type="checkbox"
			name="ball2"
			:disabled="questionData.isComplete"
			value="C"
			id="2"
			v-model="questionData.projectTwo.two.value"
			@change="setBookQuestion"
			/>C.事不关己、高高在上的原则</p>
			<p><input
			type="checkbox"
			name="ball2"
			:disabled="questionData.isComplete"
			value="D"
			id="2"
			v-model="questionData.projectTwo.two.value"
			@change="setBookQuestion"
			/>D.及时解决、绝不拖延的原则</p>
			<p><input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="A" id="2"
			v-model="questionData.projectTwo.two.value" @change="setBookQuestion" />A.旅客为先、真诚服务的原则</p>
			<p><input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="B" id="2"
			v-model="questionData.projectTwo.two.value" @change="setBookQuestion" />B.积极沟通、主动担责的原则</p>
			<p><input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="C" id="2"
			v-model="questionData.projectTwo.two.value" @change="setBookQuestion" />C.事不关己、高高在上的原则</p>
			<p><input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="D" id="2"
			v-model="questionData.projectTwo.two.value" @change="setBookQuestion" />D.及时解决、绝不拖延的原则</p>
			<p>3.关于客户投诉对航司的意义，表述不正确的是（　　）。（单选题）</p>
			<p><input
			type="radio"
			name="QThree"
			:disabled="questionData.isComplete"
			value="A"
			id="3"
			v-model="questionData.projectTwo.three.value"
			@change="setBookQuestion"
			/>A.可以挽留住顾客</p>
			<p><input
			type="radio"
			name="QThree"
			:disabled="questionData.isComplete"
			value="B"
			id="3"
			v-model="questionData.projectTwo.three.value"
			@change="setBookQuestion"
			/>B.挽回客户对航司的信任</p>
			<p><input
			type="radio"
			name="QThree"
			:disabled="questionData.isComplete"
			value="C"
			id="3"
			v-model="questionData.projectTwo.three.value"
			@change="setBookQuestion"
			/>C.增加航司知名度</p>
			<p><input
			type="radio"
			name="QThree"
			:disabled="questionData.isComplete"
			value="D"
			id="3"
			v-model="questionData.projectTwo.three.value"
			@change="setBookQuestion"
			/>D.帮助企业及时发现问题</p>
			<p><input type="radio" name="QThree" :disabled="questionData.isComplete" value="A" id="3"
			v-model="questionData.projectTwo.three.value" @change="setBookQuestion" />A.可以挽留住顾客</p>
			<p><input type="radio" name="QThree" :disabled="questionData.isComplete" value="B" id="3"
			v-model="questionData.projectTwo.three.value" @change="setBookQuestion" />B.挽回客户对航司的信任</p>
			<p><input type="radio" name="QThree" :disabled="questionData.isComplete" value="C" id="3"
			v-model="questionData.projectTwo.three.value" @change="setBookQuestion" />C.增加航司知名度</p>
			<p><input type="radio" name="QThree" :disabled="questionData.isComplete" value="D" id="3"
			v-model="questionData.projectTwo.three.value" @change="setBookQuestion" />D.帮助企业及时发现问题</p>
			<p>4.在投诉处理后，客服人员的工作不包括（　　）。（单选题）</p>
			<p><input
			type="radio"
			name="QFour"
			:disabled="questionData.isComplete"
			value="A"
			id="4"
			v-model="questionData.projectTwo.four.value"
			@change="setBookQuestion"
			/>A.自我控制</p>
			<p><input
			type="radio"
			name="QFour"
			:disabled="questionData.isComplete"
			value="B"
			id="4"
			v-model="questionData.projectTwo.four.value"
			@change="setBookQuestion"
			/>B.自我对话</p>
			<p><input
			type="radio"
			name="QFour"
			:disabled="questionData.isComplete"
			value="C"
			id="4"
			v-model="questionData.projectTwo.four.value"
			@change="setBookQuestion"
			/>C.自我检讨</p>
			<p><input
			type="radio"
			name="QFour"
			:disabled="questionData.isComplete"
			value="D"
			id="4"
			v-model="questionData.projectTwo.four.value"
			@change="setBookQuestion"
			/>D.自我安慰</p>
			<p><input type="radio" name="QFour" :disabled="questionData.isComplete" value="A" id="4"
			v-model="questionData.projectTwo.four.value" @change="setBookQuestion" />A.自我控制</p>
			<p><input type="radio" name="QFour" :disabled="questionData.isComplete" value="B" id="4"
			v-model="questionData.projectTwo.four.value" @change="setBookQuestion" />B.自我对话</p>
			<p><input type="radio" name="QFour" :disabled="questionData.isComplete" value="C" id="4"
			v-model="questionData.projectTwo.four.value" @change="setBookQuestion" />C.自我检讨</p>
			<p><input type="radio" name="QFour" :disabled="questionData.isComplete" value="D" id="4"
			v-model="questionData.projectTwo.four.value" @change="setBookQuestion" />D.自我安慰</p>
			<p>
			5.下列选项中不属于民航员工正确处理旅客投诉的原则的是（　　）。（单选题）
			</p>
			<p><input
			type="radio"
			name="QFive"
			:disabled="questionData.isComplete"
			value="A"
			id="5"
			v-model="questionData.projectTwo.five.value"
			@change="setBookQuestion"
			/>A.迅速采取行动</p>
			<p><input
			type="radio"
			name="QFive"
			:disabled="questionData.isComplete"
			value="B"
			id="5"
			v-model="questionData.projectTwo.five.value"
			@change="setBookQuestion"
			/>B.站在旅客的立场将心比心</p>
			<p><input
			type="radio"
			name="QFive"
			:disabled="questionData.isComplete"
			value="C"
			id="5"
			v-model="questionData.projectTwo.five.value"
			@change="setBookQuestion"
			/>C.先处理事件，后处理情感</p>
			<p><input
			type="radio"
			name="QFive"
			:disabled="questionData.isComplete"
			value="D"
			id="5"
			v-model="questionData.projectTwo.five.value"
			@change="setBookQuestion"
			/>D.耐心倾听旅客的抱怨</p>
			</div>
			<p><input type="radio" name="QFive" :disabled="questionData.isComplete" value="A" id="5"
			v-model="questionData.projectTwo.five.value" @change="setBookQuestion" />A.迅速采取行动</p>
			<p><input type="radio" name="QFive" :disabled="questionData.isComplete" value="B" id="5"
			v-model="questionData.projectTwo.five.value" @change="setBookQuestion" />B.站在旅客的立场将心比心</p>
			<p><input type="radio" name="QFive" :disabled="questionData.isComplete" value="C" id="5"
			v-model="questionData.projectTwo.five.value" @change="setBookQuestion" />C.先处理事件，后处理情感</p>
			<p><input type="radio" name="QFive" :disabled="questionData.isComplete" value="D" id="5"
			v-model="questionData.projectTwo.five.value" @change="setBookQuestion" />D.耐心倾听旅客的抱怨</p>
			<p class="dialogQuestion" @click="openQuestion(2)">
			<span class="td-0">【本节测试】</span>
			<span class="td-0">
			<svg t="1736157124915" class="icon" viewBox="0 0 1024 1024" version="1.1"
			xmlns="http://www.w3.org/2000/svg" p-id="2536" xmlns:xlink="http://www.w3.org/1999/xlink" width="28"
			height="28">
			<path
			d="M798.72 76.8H947.2v145.92h51.2V25.6h-199.68zM947.2 798.72v145.92h-148.48v51.2H998.4v-197.12zM66.56 222.72V76.8h148.48V25.6H12.8v197.12zM215.04 944.64H66.56v-145.92H12.8v197.12h202.24z"
			fill="#fff" p-id="2537"></path>
			<path
			d="M826.88 522.24L512 207.36c0-2.56-2.56-2.56-7.68-2.56-2.56 0-5.12 0-7.68 2.56L184.32 524.8c-2.56 2.56-5.12 7.68-2.56 10.24 2.56 5.12 5.12 7.68 10.24 7.68h58.88V793.6c0 12.8 10.24 25.6 25.6 25.6 12.8 0 25.6-10.24 25.6-25.6V504.32c0-5.12-5.12-10.24-10.24-10.24h-2.56l217.6-220.16 220.16 222.72c-5.12 0-10.24 5.12-10.24 10.24V793.6c0 12.8 10.24 25.6 25.6 25.6 12.8 0 25.6-10.24 25.6-25.6v-250.88h51.2c5.12 0 10.24-5.12 10.24-10.24 2.56-5.12 0-7.68-2.56-10.24z"
			fill="#fff" p-id="2538"></path>
			<path
			d="M386.56 762.88h240.64c10.24 0 17.92 7.68 17.92 17.92 0 10.24-7.68 17.92-17.92 17.92h-240.64c-10.24 0-17.92-7.68-17.92-17.92 0-10.24 7.68-17.92 17.92-17.92z m0-69.12h240.64c10.24 0 17.92 7.68 17.92 17.92 0 10.24-7.68 17.92-17.92 17.92h-240.64c-10.24 0-17.92-7.68-17.92-17.92 0-10.24 7.68-17.92 17.92-17.92z m0-71.68h240.64c10.24 0 17.92 7.68 17.92 17.92 0 10.24-7.68 17.92-17.92 17.92h-240.64c-10.24 0-17.92-7.68-17.92-17.92 0-7.68 7.68-17.92 17.92-17.92zM514.56 535.04h-20.48c-5.12 0-7.68-2.56-7.68-7.68v-2.56c0-17.92 5.12-30.72 23.04-46.08 17.92-15.36 23.04-23.04 23.04-33.28s-7.68-20.48-20.48-20.48c-15.36 0-25.6 7.68-30.72 25.6 0 5.12-5.12 5.12-10.24 5.12l-25.6-5.12c-5.12 0-7.68-5.12-5.12-10.24 10.24-38.4 33.28-53.76 79.36-53.76 38.4 0 61.44 25.6 61.44 51.2 0 20.48-7.68 35.84-33.28 53.76-20.48 15.36-23.04 20.48-23.04 33.28-2.56 7.68-7.68 10.24-10.24 10.24zM481.28 588.8v-28.16c0-5.12 2.56-7.68 7.68-7.68h30.72c5.12 0 7.68 2.56 7.68 7.68V588.8c0 5.12-2.56 7.68-7.68 7.68h-30.72c-5.12 0-7.68-5.12-7.68-7.68z"
			fill="#fff" p-id="2539"></path>
			</svg>
			</span>
			</p>
			</div>
			</div>
			</div>
			<dialogExaminations :isClear="dialogVisibleOne" :primaryColor="themeColor"
			:cardList="interfaceQuestion[questionNum]" v-if="interfaceQuestion" :chapter="1" :page="questionNum"
			:questionTitle="questionTitleMain" ref="dialogRef">
			</dialogExaminations>
			</div>
			</template>

			@@ -2159,115 +1677,134 @@
			getCollectResource,
			setCollectResource,
			} from "@/assets/methods/resources";
			import dialogExaminations from "@/components/dialogExaminations/index.vue";
			export default {
			name: "chapterThree",
			props: {
			showPageList: {
			type: Array,
			},
			interfaceQuestion: {
			type: Object,
			},
			},
			components: {
			dialogExaminations,
			},
			data() {
			return {
			collectImg: require("../../assets/images/icon/heart.png"),
			collectCheck: require("../../assets/images/icon/heart-check.png"),
			videoPathOne: "",
			videoPathTwo: "",
			videoPathThree: "",
			videoPathFour: "",
			videoPathFive: "",
			videoPathSix: "",
			videoPathSeven: "",
			videoPathEight: "",
			videoPathNine: "",
			videoPathTen: "",
			videoPathEleven: "",
			collectResourceList: [],
			questionData: {
			isComplete: false,
			askAbout:{
			one:'',
			two:'',
			three:'',
			four:'',
			five:'',
			six:'',
			seven:'',
			eight:'',
			nine:'',
			ten:'',
			eleven:'',
			twelve:'',
			thirteen:'',
			fourteen:'',
			fifteen:'',
			sixteen:'',
			seventeen:''
			askAbout: {
			one: '',
			two: '',
			three: '',
			four: '',
			five: '',
			six: '',
			seven: '',
			eight: '',
			nine: '',
			ten: '',
			eleven: '',
			twelve: '',
			thirteen: '',
			fourteen: '',
			fifteen: '',
			sixteen: '',
			seventeen: ''
			},
			projectOne:{
			one:{
			value:""
			projectOne: {
			one: {
			value: ""
			},
			two:{
			value:""
			two: {
			value: ""
			},
			three:{
			value:""
			three: {
			value: ""
			},
			four:{
			value:[]
			four: {
			value: []
			},
			five:{
			value:""
			five: {
			value: ""
			},
			six:{
			value:""
			six: {
			value: ""
			}


			},
			projectTwo:{
			one:{
			value:[]
			projectTwo: {
			one: {
			value: []
			},
			two:{
			value:[]
			two: {
			value: []
			},
			three:{
			value:""
			three: {
			value: ""
			},
			four:{
			value:""
			four: {
			value: ""
			},
			five:{
			value:""
			five: {
			value: ""
			},




			},

			},
			evaluation:{
			isComplete: false,
			showCheckAnswerThree:false,
			showCheckAnswerFour:false,
			showCheckAnswerFive:false,
			evaluation: {
			isCompleteThree: false,
			isCompleteFour: false,
			isCompleteFive: false,
			showCheckAnswerThree: false,
			showCheckAnswerFour: false,
			showCheckAnswerFive: false,
			evaluationThreeValue: {
			one:"",
			one: "",
			two: "",
			three: "",
			four: "",
			five: "",
			six:"",
			six: "",
			seven: "",
			eight: "",
			nine: "",
			ten: "",
			}, //测评答案


			evaluationFourValue: {
			one:"",
			one: "",
			two: "",
			three: "",
			four: "",
			five: "",
			six:"",
			six: "",
			}, //测评答案
			evaluationFiveValue: {
			one:"",
			one: "",
			two: "",
			three: "",
			four: "",
			five: "",
			six:"",
			six: "",
			seven: "",
			eight: "",
			nine: "",
			@@ -2276,10 +1813,40 @@
			twelve: "",
			}, //测评答案
			},
			evaluatioThreeResults: 0, //测评结果
			evaluationFourResults: 0, //测评结果
			evaluationFiveResults: 0, //测评结果

			chapterData: {
			isCollectVideo: false,
			isCollectVideoOne: false,
			isCollectVideoTwo: false,
			isCollectVideoThree: false,
			isCollectVideoFour: false,
			isCollectVideoFive: false,
			isCollectVideoSix: false,
			isCollectVideoSeven: false,
			isCollectVideoEight: false,
			isCollectVideoNine: false,
			isCollectVideoTen: false,
			isCollectVideoEleven: false,
			},
			evaluatioThreeResults: '', //测评结果
			evaluationFourResults: '', //测评结果
			evaluationFiveResults: '', //测评结果
			// 题目相关
			dialogVisibleOne: false,
			themeColor: "#6E85AF",
			questionNum: 0,
			questionTitleMain: "",
			chapter001: {
			question: {
			1: {
			questionTitleMain: "模块三　民航职场沟通",
			questionNum: 108,
			},
			2: {
			questionTitleMain: "模块三　民航旅客投诉应对技巧",
			questionNum: 117,
			},
			},
			},
			};
			},
			async mounted() {
			@@ -2292,6 +1859,12 @@
			}

			//测试
			const evaluationData = localStorage.getItem(
			"aviationEtiquette-book-evaluation-chapter003"
			);
			if (evaluationData) {
			this.evaluation = JSON.parse(evaluationData);
			}
			const evaluationThreeData = localStorage.getItem(
			"aviationEtiquette-book-evaluation-three"
			);
			@@ -2305,16 +1878,55 @@
			if (evaluationFourData) {
			this.evaluationFourResults = evaluationFourData;
			}

			const evaluationFiveData = localStorage.getItem(
			"aviationEtiquette-book-evaluation-five"
			);
			if (evaluationFiveData) {
			this.evaluationFiveResults = evaluationFiveData;
			}



			this.getVidoePath();
			this.collectResourceList = await getCollectResource(
			this.config.activeBook.bookId
			);
			},
			methods: {
			async getVidoePath() {
			this.videoPathOne = await getResourcePath(
			"6f3a3b8b1b5eb8b942f57b7c6ef20ff7"
			);
			this.videoPathTwo = await getResourcePath(
			"45d4dc432a32a81d20421fa6b8ebe50b"
			);
			this.videoPathThree = await getResourcePath(
			"05d9e675723ecfe512ae2aba64ba08fa"
			);
			this.videoPathFour = await getResourcePath(
			"f768963b0e70d05a065c3094c9a6a6af"
			);
			this.videoPathFive = await getResourcePath(
			"ada8ecd6349bf5d0c6ee2b6642e9effc"
			);
			this.videoPathSix = await getResourcePath(
			"9c6c01fac88c9dda705bdfd05df3b0ec"
			);
			this.videoPathSeven = await getResourcePath(
			"81574f24a780ca2ed16b023eb795ce04"
			);
			this.videoPathEight = await getResourcePath(
			"65f1f06c69581442b53aefac9da33353"
			);
			this.videoPathNine = await getResourcePath(
			"1f04f081f61aa13373daa7b8b92cc750"
			);
			this.videoPathTen = await getResourcePath(
			"222a20d4bcb6805836684e0d96752ae3"
			);
			this.videoPathEleven = await getResourcePath(
			"b0ff55db0549ccb2f6c1b332798aa8d3"
			);
			},

			setBookQuestion() {
			localStorage.setItem(
			@@ -2322,99 +1934,225 @@
			JSON.stringify(this.questionData)
			);
			},

			//测试提交
			setEvaluation(){
			setEvaluation() {
			// localStorage.setItem(
			// "aviationEtiquette-book-chapter01-evaluation",
			// JSON.stringify(this.evaluation)
			// );
			},

			goCheckThree(){
			goCheckThree() {
			let obj = 0
			let index = 0
			for (let key in this.evaluation.evaluationThreeValue) {
			if (this.evaluation.evaluationThreeValue[key] !== '') {
			let cont = Number(this.evaluation.evaluationThreeValue[key])
			obj = obj + cont
			}else{
			index ++
			} else {
			index++
			}
			}
			console.log(index,this.evaluation.evaluationThreeValue)
			if(index > 0 \|\| Object.keys(this.evaluation.evaluationThreeValue).length < 10) {
			console.log(index, this.evaluation.evaluationThreeValue)
			if (index > 0 \|\| Object.keys(this.evaluation.evaluationThreeValue).length < 10) {
			this.$message({
			message: "您还有题目未选择答案",
			type: "warning"
			});
			return;
			}else{
			message: "您还有题目未选择答案",
			type: "warning"
			});
			return;
			} else {
			this.evaluatioThreeResults = obj
			this.evaluation.showCheckAnswerThree = true
			localStorage.setItem("aviationEtiquette-book-evaluation-three",this.evaluatioThreeResults);
			this.evaluation.isCompleteThree = true
			localStorage.setItem("aviationEtiquette-book-evaluation-chapter003", JSON.stringify(this.evaluation));
			localStorage.setItem("aviationEtiquette-book-evaluation-three", this.evaluatioThreeResults);
			}
			},
			changeCheckThree(){
			changeCheckThree() {
			this.evaluatioThreeResults = ''
			this.evaluation.evaluationThreeValue = {}
			this.evaluation.isCompleteThree = false
			localStorage.setItem("aviationEtiquette-book-evaluation-chapter003", JSON.stringify(this.evaluation));
			localStorage.removeItem("aviationEtiquette-book-evaluation-three");
			},
			goCheckFour(){
			goCheckFour() {
			let obj = 0
			let index = 0
			for (let key in this.evaluation.evaluationFourValue) {
			if (this.evaluation.evaluationFourValue[key] !== '') {
			let cont = Number(this.evaluation.evaluationFourValue[key])
			obj = obj + cont
			}else{
			} else {
			index++
			}
			}
			if(index > 0 \|\| Object.keys(this.evaluation.evaluationFourValue).length < 6) {
			if (index > 0 \|\| Object.keys(this.evaluation.evaluationFourValue).length < 6) {
			this.$message({
			message: "您还有题目未选择答案",
			type: "warning"
			});
			return;
			}else{
			message: "您还有题目未选择答案",
			type: "warning"
			});
			return;
			} else {
			this.evaluationFourResults = obj
			this.evaluation.showCheckAnswerFour = true
			localStorage.setItem("aviationEtiquette-book-evaluation-four",this.evaluationFourResults);
			this.evaluation.isCompleteFour = true
			localStorage.setItem("aviationEtiquette-book-evaluation-chapter003", JSON.stringify(this.evaluation));
			localStorage.setItem("aviationEtiquette-book-evaluation-four", this.evaluationFourResults);
			}
			},
			changeCheckFour(){
			changeCheckFour() {
			this.evaluationFourResults = ''
			this.evaluation.evaluationFourValue = {}
			this.evaluation.isCompleteFour = false
			localStorage.setItem("aviationEtiquette-book-evaluation-chapter003", JSON.stringify(this.evaluation));
			localStorage.removeItem("aviationEtiquette-book-evaluation-four");
			},
			goCheckFive(){
			goCheckFive() {
			let obj = 0
			let index = 0
			for (let key in this.evaluation.evaluationFiveValue) {
			if (this.evaluation.evaluationFiveValue[key] !== '') {
			let cont = Number(this.evaluation.evaluationFiveValue[key])
			obj = obj + cont
			}else{
			} else {
			index++
			}
			}
			if(index > 0 \|\| Object.keys(this.evaluation.evaluationFiveValue).length < 12) {
			if (index > 0 \|\| Object.keys(this.evaluation.evaluationFiveValue).length < 12) {
			this.$message({
			message: "您还有题目未选择答案",
			type: "warning"
			});
			return;
			}else{
			message: "您还有题目未选择答案",
			type: "warning"
			});
			return;
			} else {
			this.evaluationFiveResults = obj
			this.evaluation.showCheckAnswerFive = true
			localStorage.setItem("aviationEtiquette-book-evaluation-five",this.evaluationFiveResults);
			this.evaluation.isCompleteFive = true
			localStorage.setItem("aviationEtiquette-book-evaluation-chapter003", JSON.stringify(this.evaluation));
			localStorage.setItem("aviationEtiquette-book-evaluation-five", this.evaluationFiveResults);
			}
			},
			changeCheckFive(){
			changeCheckFive() {
			this.evaluationFiveResults = ''
			this.evaluation.evaluationFiveValue = {}
			this.evaluation.isCompleteFive = false
			localStorage.setItem("aviationEtiquette-book-evaluation-chapter003", JSON.stringify(this.evaluation));
			localStorage.removeItem("aviationEtiquette-book-evaluation-five");
			},

			handleCollect(e) {
			if (e == "video-01") {
			this.handleCollectResource(
			"4f0afd466e16bde40a447ff467452181",
			"4f0afd466e16bde40a447ff467452181",
			"",
			"视频",
			"bits",
			"视频：川航紧急撤离"
			);
			this.chapterData.isCollectVideo = !this.chapterData.isCollectVideo;
			} else if (e == "video-02") {
			this.handleCollectResource(
			"6f3a3b8b1b5eb8b942f57b7c6ef20ff7",
			"6f3a3b8b1b5eb8b942f57b7c6ef20ff7",
			"",
			"视频",
			"bits",
			"视频：民航五种沟通风格"
			);
			this.chapterData.isCollectVideoOne = !this.chapterData.isCollectVideoOne;
			} else if (e == "video-03") {
			this.handleCollectResource(
			"45d4dc432a32a81d20421fa6b8ebe50b",
			"45d4dc432a32a81d20421fa6b8ebe50b",
			"",
			"视频",
			"bits",
			"视频：客舱服务沟通--有效沟通"
			);
			this.chapterData.isCollectVideoTwo = !this.chapterData.isCollectVideoTwo;
			} else if (e == "video-04") {
			this.handleCollectResource(
			"571b9fb7962e8fc30749893919d2157b",
			"571b9fb7962e8fc30749893919d2157b",
			"",
			"视频",
			"bits",
			"视频：客舱服务沟通--无效沟通"
			);
			this.chapterData.isCollectVideoThree = !this.chapterData.isCollectVideoThree;
			} else if (e == "video-05") {
			this.handleCollectResource(
			"05d9e675723ecfe512ae2aba64ba08fa",
			"05d9e675723ecfe512ae2aba64ba08fa",
			"",
			"视频",
			"bits",
			"视频：老年旅客服务沟通话术"
			);
			this.chapterData.isCollectVideoFour = !this.chapterData.isCollectVideoFour;
			} else if (e == "video-06") {
			this.handleCollectResource(
			"9c6c01fac88c9dda705bdfd05df3b0ec",
			"9c6c01fac88c9dda705bdfd05df3b0ec",
			"",
			"视频",
			"bits",
			"视频：旅客挑剔时的服务沟通话术"
			);
			this.chapterData.isCollectVideoFive = !this.chapterData.isCollectVideoFive;
			} else if (e == "video-07") {
			this.handleCollectResource(
			"81574f24a780ca2ed16b023eb795ce04",
			"81574f24a780ca2ed16b023eb795ce04",
			"",
			"视频",
			"bits",
			"视频：旅客错过送餐诉求处理话术演示"
			);
			this.chapterData.isCollectVideoSix = !this.chapterData.isCollectVideoSix;
			} else if (e == "video-08") {
			this.handleCollectResource(
			"65f1f06c69581442b53aefac9da33353",
			"65f1f06c69581442b53aefac9da33353",
			"",
			"视频",
			"bits",
			"视频：民航职场沟通认知"
			);
			this.chapterData.isCollectVideoSeven = !this.chapterData.isCollectVideoSeven;
			}else if (e == "video-09") {
			this.handleCollectResource(
			"1f04f081f61aa13373daa7b8b92cc750",
			"1f04f081f61aa13373daa7b8b92cc750",
			"",
			"视频",
			"bits",
			"视频：民航旅客投诉应对技巧"
			);
			this.chapterData.isCollectVideoSeven = !this.chapterData.isCollectVideoSeven;
			}else if (e == "video-10") {
			this.handleCollectResource(
			"222a20d4bcb6805836684e0d96752ae3",
			"222a20d4bcb6805836684e0d96752ae3",
			"",
			"视频",
			"bits",
			"视频：飞机故障导致投诉的处理话术"
			);
			this.chapterData.isCollectVideoSeven = !this.chapterData.isCollectVideoSeven;
			}else if (e == "video-11") {
			this.handleCollectResource(
			"b0ff55db0549ccb2f6c1b332798aa8d3",
			"b0ff55db0549ccb2f6c1b332798aa8d3",
			"",
			"视频",
			"bits",
			"视频：旅客投诉原因的认知"
			);
			this.chapterData.isCollectVideoSeven = !this.chapterData.isCollectVideoSeven;
			}
			this.handleChapterData();
			},


			@@ -2423,6 +2161,13 @@
			},
			handleBlur() {
			this.isFocused = null; // 当textarea失去焦点时，设置为false
			},

			handleChapterData() {
			localStorage.setItem(
			"aviationEtiquette-book-chapter03-Data",
			JSON.stringify(this.chapterData)
			);
			},

			//资源收藏事件
			@@ -2456,6 +2201,13 @@
			this.collectResourceList
			);
			},
			openQuestion(num) {
			if (num) {
			this.questionNum = this.chapter001.question[num].questionNum;
			this.questionTitleMain = this.chapter001.question[num].questionTitleMain;
			this.$refs.dialogRef.openDialogQuestion();
			}
			},
			},
			};
			</script>