testbookLayout.git

			@@ -5,16 +5,11 @@
			<div v-if="showPageList.indexOf(7) > -1">
			<ul class="fl al-c jc-fe mr-70 pad-t-55 mb-45">
			<li class="headerText pNum">1</li>
			<img
			class="headerImg mr-10"
			src="../../assets/images/yemei.png"
			alt=""
			/>
			<img class="headerImg mr-10" src="../../assets/images/yemei.png" alt="" />
			</ul>
			<div class="bodystyle">
			<h1 id="a005">
			<span class="h1-bj">模块一</span
			><span class="h1-bk">民航礼仪与服务能力认知</span>
			<span class="h1-bj">模块一</span><span class="h1-bk">民航礼仪与服务能力认知</span>
			</h1>
			<h2 id="b001">项目一　礼仪认知</h2>
			<div class="tp-3">
			@@ -22,11 +17,11 @@
			<img class="rwmb-4" alt="" src="../../assets/images/tb.png" />
			</p>
			</div>
			<p class="td-0 mt-10 mb-10"><span class="bj2">·思维导图·</span></p>
			<p class="td-0 openImgBox"><img class="img-0" src="../../assets//images/unitOne-01.png" alt=""></p>
			<div class="bk">
			<p class="bj1-qjms fl al-c">
			<span class="span-box"></span
			><span class="span-text">项目描述</span
			><span class="span-box"></span>
			<span class="span-box"></span><span class="span-text">项目描述</span><span class="span-box"></span>
			</p>
			<p class="fz-15">
			“提升服务素质，优化服务水平，提升服务质量，给旅客带来良好的乘机体验，提升企业品牌影响力……”李丽经常听到航司人力资源部经理和老师跟同学们谈到这个话题。服务礼仪是服务质量的重要组成，是服务能力的重要体现。民航专业学生要知礼、守礼、懂礼、用礼，通过礼仪体现思想道德水平、文化修养、交际交往能力，体现民航企业的文化内涵、职业道德。那么礼仪到底是什么呢？请学习者通过本项目的学习，了解礼仪的起源、发展、内涵及本质，理解礼仪的特征并在自身的学习和未来的工作中进行合理有效的运用。
			@@ -34,9 +29,7 @@
			</div>
			<div class="bk">
			<p class="bj1-qjms fl al-c">
			<span class="span-box"></span
			><span class="span-text">礼在身边</span
			><span class="span-box"></span>
			<span class="span-box"></span><span class="span-text">礼在身边</span><span class="span-box"></span>
			</p>
			<p class="center"><span class="cs1">曾子避席</span></p>
			<p class="fz-15">
			@@ -50,28 +43,17 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3">
			<div class="bj3 fz-15">
			<p>1.什么是“避席”？</p>
			<textarea
			v-model="questionData.askAbout.one"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.one" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			<p>2.曾子为何要“避席”？</p>
			<textarea
			v-model="questionData.askAbout.two"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.two" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			</div>
			</div>
			</div>
			@@ -83,11 +65,7 @@
			<ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
			<li class="header-left-Number">
			<span class="mr-10 pNum">2</span>
			<span
			><span class="span-box-title"></span>民航服务礼仪<span
			class="span-box-title"
			></span
			></span>
			<span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
			</li>
			<li class="header-left-text">
			<img class="w80" src="../../assets/images/yemei01.png" alt="" />
			@@ -95,13 +73,31 @@
			</ul>
			<div class="bodystyle">
			<h3 id="c001">
			<span class="h3-zt1">任务1</span
			><span class="h3-bk">礼仪起源认知</span>
			<span class="h3-zt1">任务1</span><span class="h3-bk">礼仪起源认知</span>
			</h3>
			<p><b>任务目标：</b></p>
			<p>1.了解礼仪的五种起源说。</p>
			<p>2.了解中国礼仪发展的历程。</p>
			<p>3.理解中西方礼仪融合发展的意义。</p>
			<div class="video-box">
			<p class="center text td-0">
			<video :src="videoPathTwo" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
			x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls
			controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video>
			</p>
			<p class="center videoname">
			<span>视频：礼仪认知</span>
			<el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideoOne ? '点击取消' : '点击收藏'"
			placement="top-start">
			<img :src="collectResourceList.findIndex(
			(item) => item.id == 'dfa7f3d64168acde32e4ca07a9001e79'
			) > -1
			? collectCheck
			: collectImg
			" alt="" class="collect-btn" @click="handleCollect('video-02')" />
			</el-tooltip>
			</p>
			</div>
			<h4 id="d001">一、礼仪的起源</h4>
			<p>
			我国素有“礼仪之邦”的美誉，礼仪文化源远流长。“礼”字最早出现在金文里。人类发展的初期，人们对很多自然现象，如火山喷发、地震、电闪雷鸣等无法理解也无法解释，只能归结为鬼神的力量所致，他们认为天地间有神的力量在主宰，也有鬼魂的存在，而出于对天地鬼神的惧怕、敬仰，人们通过设计流程、举行仪式、敬献祭品等方式来表达敬畏，这种流程逐渐固化为一种规范，这样就产生了礼。北京的“天坛”“地坛”就是古代国君用来举行这类祭天祭地活动的建筑。
			@@ -130,7 +126,7 @@
			<ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
			<li class="header-right-Number header-right-title">模块一</li>
			<li class="header-right-Number">民航礼仪与服务能力认知</li>
			<li class="header-right-Number pNum">3</li>
			<li class="p-Num">3</li>
			<li class="header-right-Number cloud">
			<img class="" src="../../assets/images/yemei02.png" alt="" />
			</li>
			@@ -140,7 +136,7 @@
			<div class="bodystyle">
			<h6 id="f004">4.礼为人性和环境矛盾的产物</h6>
			<p>
			“颜渊问仁。子曰：‘克己复礼为仁。一日克己复礼，天下归仁焉。”（《论语·颜渊》）克己是对自我的管理，人与环境会产生矛盾，而解决这种矛盾的方法就是“克己”。孔子一直把对人性的约束和管理作为恢复周礼的重要途径，人有各种欲望，需通过道德、礼仪、法律等形式进行规范，故礼为人性和环境矛盾的产物。
			“颜渊问仁。子曰：‘克己复礼为仁。一日克己复礼，天下归仁焉。’”（《论语·颜渊》）克己是对自我的管理，人与环境会产生矛盾，而解决这种矛盾的方法就是“克己”。孔子一直把对人性的约束和管理作为恢复周礼的重要途径，人有各种欲望，需通过道德、礼仪、法律等形式进行规范，故礼为人性和环境矛盾的产物。
			</p>
			<h6 id="f005">5.礼生于理，源于俗</h6>
			<p>
			@@ -160,7 +156,7 @@
			周公的“制礼作乐”，实际上就是建立周代的一系列制度，它涉及政治、经济、法律、礼仪、祭祀、教育等制度及乐舞活动，是对周代的社会政治文化各个方面的较全面的规范。在制定周代礼制过程中，周公不是简单地重复前代礼仪，而是把礼仪贯穿于所有活动中，从而建立了一套完整、周密甚至烦琐的礼仪系统，使礼仪在周代具有全新的意义。
			</p>
			<p>
			春秋时期，社会生产力的发展，新兴地主阶级的出现导致“礼崩乐坏”，社会十分混乱，新旧势力的斗争尖锐。孔子在这一时期提出“仁”的思想，并把它同“礼”有机结合在一起，形成了儒家思想体系的核心，构成了儒家思想的社会道德规范。在中国早期文明史上，周王朝礼乐文明持续数百载，对中华民族文化心理的塑造产生了重要影
			春秋时期，社会生产力的发展，新兴地主阶级的出现导致“礼崩乐坏”，社会十分混乱，新旧势力的斗争尖锐。孔子在这一时期提出“仁”的思想，并把它同“礼”有机结合在一起，形成了儒家思想体系的核心，构成了儒家思想的社会道德规范。在中国早期文明史上，周王朝礼乐文明持续数百载，对中华民族文化心理的塑造产生了重要影响，最终确立了中国“礼仪之邦”的历史地位。
			</p>
			</div>
			</div>
			@@ -171,37 +167,26 @@
			<ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
			<li class="header-left-Number">
			<span class="mr-10 pNum">4</span>
			<span
			><span class="span-box-title"></span>民航服务礼仪<span
			class="span-box-title"
			></span
			></span>
			<span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
			</li>
			<li class="header-left-text">
			<img class="w80" src="../../assets/images/yemei01.png" alt="" />
			</li>
			</ul>
			<div class="bodystyle">
			<p class="td-0">响，最终确立了中国“礼仪之邦”的历史地位。</p>
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3">
			<div class="bj3 fz-15">
			<p>
			周公和孔子对礼仪的发展起到了重要作用，请大家尽可能多地搜集有关周公和孔子的礼仪小故事，并挑选你体会最深的一个和同学们分享，告诉大家从他们的故事中你学到了什么，有什么感悟。
			</p>
			<textarea
			v-model="questionData.askAbout.three"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.three" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			</div>
			</div>
			<p>
			@@ -210,23 +195,17 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3">
			<div class="bj3 fz-15">
			<p>你所知道的礼节中，哪一些是从西方国家传入我国的？</p>
			<p>
			随着信息技术革命的不断发展，在经济全球化的推动下，世界各国之间、不同民族之间、不同地域之间的交往与沟通日益频繁和密切，一些共同的礼仪将被作为国际公认的行为规范而普遍采用，从而进一步影响礼仪文化的发展，并最终形成新的礼仪规范。
			</p>
			<textarea
			v-model="questionData.askAbout.four"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.four" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			</div>
			</div>
			<p class="td-0 mt-10 mb-10"><span class="bj2">·触礼旁通·</span></p>
			@@ -248,7 +227,7 @@
			<ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
			<li class="header-right-Number header-right-title">模块一</li>
			<li class="header-right-Number">民航礼仪与服务能力认知</li>
			<li class="header-right-Number pNum">5</li>
			<li class="p-Num">5</li>
			<li class="header-right-Number cloud">
			<img class="" src="../../assets/images/yemei02.png" alt="" />
			</li>
			@@ -257,8 +236,7 @@
			</ul>
			<div class="bodystyle">
			<h3 id="c002">
			<span class="h3-zt1">任务2</span
			><span class="h3-bk">礼仪内涵认知</span>
			<span class="h3-zt1">任务2</span><span class="h3-bk">礼仪内涵认知</span>
			</h3>
			<p><b>任务目标：</b></p>
			<p>1.了解“礼”和“仪”在不同方面的寓意。</p>
			@@ -284,7 +262,7 @@
			<h4 id="d004">二、“仪”的含义</h4>
			<h5 id="e005">（一）指典范、表率</h5>
			<p>
			“上者，下之仪也。彼将听唱而应，视仪而动。唱默则民无应也，仪隐则下无动也。不应不动，则上下无以相有也。”（《荀子·正论》）君主，是臣下的准则。百姓听到倡导就响应，看到准则就行动。君主沉默，百姓就无法响应；准则隐匿，百姓就无
			“上者，下之仪也。彼将听唱而应，视仪而动。唱默则民无应也，仪隐则下无动也。不应不动，则上下无以相有也。”（《荀子·正论》）君主，是臣下的准则。百姓听到倡导就响应，看到准则就行动。君主沉默，百姓就无法响应；准则隐匿，百姓就无法行动。不响应、不行动，那么上下就无法相互依靠。这体现出“仪”的表率、榜样和带头作用。
			</p>
			</div>
			</div>
			@@ -295,20 +273,13 @@
			<ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
			<li class="header-left-Number">
			<span class="mr-10 pNum">6</span>
			<span
			><span class="span-box-title"></span>民航服务礼仪<span
			class="span-box-title"
			></span
			></span>
			<span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
			</li>
			<li class="header-left-text">
			<img class="w80" src="../../assets/images/yemei01.png" alt="" />
			</li>
			</ul>
			<div class="bodystyle">
			<p class="td-0">
			法行动。不响应、不行动，那么上下就无法相互依靠。这体现出“仪”的表率、榜样和带头作用。
			</p>
			<h5 id="e006">（二）指容貌、风度</h5>
			<p>
			“君子正其衣冠，尊其瞻视，俨然人望而畏之，斯不亦威而不猛乎？”（《论语·尧曰》）意思说，君子衣冠整齐，目不斜视，使人见了就生敬畏之心，这不也是威严而不凶猛的体现吗？故良好的仪容仪表也可展示出个人的形象气质。
			@@ -334,28 +305,17 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3">
			<div class="bj3 fz-15">
			<p>1.在你的认知中，“礼仪”到底是什么呢？</p>
			<textarea
			v-model="questionData.askAbout.five"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.five" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			<p>2.结合你的生活经历，讲一件你认为能传达讲礼、懂礼的事情。</p>
			<textarea
			v-model="questionData.askAbout.six"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.six" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			</div>
			</div>
			</div>
			@@ -367,7 +327,7 @@
			<ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
			<li class="header-right-Number header-right-title">模块一</li>
			<li class="header-right-Number">民航礼仪与服务能力认知</li>
			<li class="header-right-Number pNum">7</li>
			<li class="p-Num">7</li>
			<li class="header-right-Number cloud">
			<img class="" src="../../assets/images/yemei02.png" alt="" />
			</li>
			@@ -376,8 +336,7 @@
			</ul>
			<div class="bodystyle">
			<h3 id="c003">
			<span class="h3-zt1">任务3</span
			><span class="h3-bk">礼仪特征认知</span>
			<span class="h3-zt1">任务3</span><span class="h3-bk">礼仪特征认知</span>
			</h3>
			<p><b>任务目标：</b></p>
			<p>1.了解礼仪的六大特征。</p>
			@@ -409,11 +368,7 @@
			<ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
			<li class="header-left-Number">
			<span class="mr-10 pNum">8</span>
			<span
			><span class="span-box-title"></span>民航服务礼仪<span
			class="span-box-title"
			></span
			></span>
			<span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
			</li>
			<li class="header-left-text">
			<img class="w80" src="../../assets/images/yemei01.png" alt="" />
			@@ -445,7 +400,7 @@
			<ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
			<li class="header-right-Number header-right-title">模块一</li>
			<li class="header-right-Number">民航礼仪与服务能力认知</li>
			<li class="header-right-Number pNum">9</li>
			<li class="p-Num">9</li>
			<li class="header-right-Number cloud">
			<img class="" src="../../assets/images/yemei02.png" alt="" />
			</li>
			@@ -456,35 +411,23 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3">
			<div class="bj3 fz-15">
			<p>
			1.在日常生活和学习中，如何理解礼仪的规范性特征？请举例说明。
			</p>
			<textarea
			v-model="questionData.askAbout.seven"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.seven" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			<p>2.谈谈你对民航礼仪内涵的理解。</p>
			<textarea
			v-model="questionData.askAbout.eight"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.eight" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			</div>
			</div>
			<h3 id="c004">
			<span class="h3-zt1">任务4</span
			><span class="h3-bk">礼仪原则认知</span>
			<span class="h3-zt1">任务4</span><span class="h3-bk">礼仪原则认知</span>
			</h3>
			<p><b>任务目标：</b></p>
			<p>1.了解礼仪的五大原则。</p>
			@@ -501,33 +444,22 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3">
			<div class="bj3 fz-15">
			<p>1.宴会主人为什么要把净手的水也喝掉呢？</p>
			<textarea
			v-model="questionData.askAbout.nine"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.nine" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			<p>2.这个礼仪小故事对你有什么样的启示？</p>
			<textarea
			v-model="questionData.askAbout.ten"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.ten" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			</div>
			</div>
			<h4 id="d011">一、礼敬他人的原则</h4>
			<p>
			礼敬他人是指在社交活动中，交往对象之间相互尊敬、谦让，友好相待，和睦共处；尊重交往对象的人格，尊重交往对象的感情、喜好、习俗，尊重交往对象的劳动，
			礼敬他人是指在社交活动中，交往对象之间相互尊敬、谦让，友好相待，和睦共处；尊重交往对象的人格，尊重交往对象的感情、喜好、习俗，尊重交往对象的劳动，将对交往对象的重视、恭敬、友好放在首位。礼敬他人，是与他人建立和谐的人际关系的基石。
			</p>
			</div>
			</div>
			@@ -538,20 +470,13 @@
			<ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
			<li class="header-left-Number">
			<span class="mr-10 pNum">10</span>
			<span
			><span class="span-box-title"></span>民航服务礼仪<span
			class="span-box-title"
			></span
			></span>
			<span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
			</li>
			<li class="header-left-text">
			<img class="w80" src="../../assets/images/yemei01.png" alt="" />
			</li>
			</ul>
			<div class="bodystyle">
			<p class="td-0">
			将对交往对象的重视、恭敬、友好放在首位。礼敬他人，是与他人建立和谐的人际关系的基石。
			</p>
			<h4 id="d012">二、真诚尊重的原则</h4>
			<p>
			苏格拉底说：“不要靠馈赠来获得一个朋友，你必须贡献你诚挚的爱，学习怎样用正当的方法来赢得一个人的心。”由此可见在与人交往过程中，真诚尊重是礼仪的重要原则。真诚是以实事求是的态度待人处世，是友善、诚意的体现。具体表现在，首先，以真诚示人，对待社交对象不虚伪、不欺骗；其次，正确认识他人、相信他人、尊重他人。只有真诚待人、尊重他人，才能创造和谐愉快的人际关系。
			@@ -570,7 +495,7 @@
			</p>
			<p class="td-0 mt-10 mb-10"><span class="bj2">·触礼旁通·</span></p>
			<p class="block">
			有一天早晨，鲁迅上学迟到了。教书认真的寿镜吾老先生严厉地对他说：“以后要
			有一天早晨，鲁迅上学迟到了。教书认真的寿镜吾老先生严厉地对他说：“以后要早到！”鲁迅默默地回到座位上，在那张旧书桌上刻了个“早”字，也把一个坚定的信念深深地刻在心里。从那以后，鲁迅上学再没有迟到过，而且时时早、事事早，奋斗了一生。
			</p>
			</div>
			</div>
			@@ -581,7 +506,7 @@
			<ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
			<li class="header-right-Number header-right-title">模块一</li>
			<li class="header-right-Number">民航礼仪与服务能力认知</li>
			<li class="header-right-Number pNum">11</li>
			<li class="p-Num">11</li>
			<li class="header-right-Number cloud">
			<img class="" src="../../assets/images/yemei02.png" alt="" />
			</li>
			@@ -589,9 +514,6 @@
			<li class="header-right-end"><br /></li>
			</ul>
			<div class="bodystyle">
			<p class="td-0 block">
			早到！”鲁迅默默地回到座位上，在那张旧书桌上刻了个“早”字，也把一个坚定的信念深深地刻在心里。从那以后，鲁迅上学再没有迟到过，而且时时早、事事早，奋斗了一生。
			</p>
			<h4 id="d015">五、信用宽容的原则</h4>
			<p>
			信用的原则即讲究信誉。诚实守信是中华民族的优秀传统美德。在社交活动中，一是守时，与人约好的会见、会谈、会议等，决不应拖延迟到；二是守约，与人约定的事一定要说到做到，所谓言必信，行必果。
			@@ -607,30 +529,19 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3">
			<div class="bj3 fz-15">
			<p>1.对于礼仪的原则，你是如何认识的？</p>
			<textarea
			v-model="questionData.askAbout.eleven"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.eleven" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			<p>
			2.作为民航专业的学生，你认为民航从业人员应当具备哪些礼仪素质？
			</p>
			<textarea
			v-model="questionData.askAbout.twelve"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.twelve" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			</div>
			</div>
			<div class="bk4">
			@@ -649,48 +560,20 @@
			1.周朝是礼仪逐步趋向完善的时代，在此期间，（　　）对礼仪的发展起到了巨大的作用。（单选题）
			</p>
			<p>
			<input
			type="radio"
			name="projectOne.one"
			:disabled="questionData.isComplete"
			value="A"
			id="1"
			v-model="questionData.projectOne.one.value"
			@change="setBookQuestion"
			/>A.孟子
			<input type="radio" name="projectOne.one" :disabled="questionData.isComplete" value="A" id="1"
			v-model="questionData.projectOne.one.value" @change="setBookQuestion" />A.孟子
			</p>
			<p>
			<input
			type="radio"
			name="projectOne.one"
			:disabled="questionData.isComplete"
			value="B"
			id="1"
			v-model="questionData.projectOne.one.value"
			@change="setBookQuestion"
			/>B.老子
			<input type="radio" name="projectOne.one" :disabled="questionData.isComplete" value="B" id="1"
			v-model="questionData.projectOne.one.value" @change="setBookQuestion" />B.老子
			</p>
			<p>
			<input
			type="radio"
			name="projectOne.one"
			:disabled="questionData.isComplete"
			value="C"
			id="1"
			v-model="questionData.projectOne.one.value"
			@change="setBookQuestion"
			/>C.周公
			<input type="radio" name="projectOne.one" :disabled="questionData.isComplete" value="C" id="1"
			v-model="questionData.projectOne.one.value" @change="setBookQuestion" />C.周公
			</p>
			<p>
			<input
			type="radio"
			name="projectOne.one"
			:disabled="questionData.isComplete"
			value="D"
			id="1"
			v-model="questionData.projectOne.one.value"
			@change="setBookQuestion"
			/>D.孔子
			<input type="radio" name="projectOne.one" :disabled="questionData.isComplete" value="D" id="1"
			v-model="questionData.projectOne.one.value" @change="setBookQuestion" />D.孔子
			</p>
			</div>
			</div>
			@@ -701,11 +584,7 @@
			<ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
			<li class="header-left-Number">
			<span class="mr-10 pNum">12</span>
			<span
			><span class="span-box-title"></span>民航服务礼仪<span
			class="span-box-title"
			></span
			></span>
			<span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
			</li>
			<li class="header-left-text">
			<img class="w80" src="../../assets/images/yemei01.png" alt="" />
			@@ -714,212 +593,104 @@
			<div class="bodystyle">
			<p>2.下面有关“礼”的内在含义说法正确的是（　　）。（多选题）</p>
			<p>
			<input
			type="checkbox"
			name="ball2"
			:disabled="questionData.isComplete"
			value="A"
			id="2"
			v-model="questionData.projectOne.two.value"
			@change="setBookQuestion"
			/>A.表示尊敬、敬意的统称
			<input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="A" id="2"
			v-model="questionData.projectOne.two.value" @change="setBookQuestion" />A.表示尊敬、敬意的统称
			</p>
			<p>
			<input
			type="checkbox"
			name="ball2"
			:disabled="questionData.isComplete"
			value="B"
			id="2"
			v-model="questionData.projectOne.two.value"
			@change="setBookQuestion"
			/>B.为表示敬意或表示隆重举行的仪式
			<input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="B" id="2"
			v-model="questionData.projectOne.two.value" @change="setBookQuestion" />B.为表示敬意或表示隆重举行的仪式
			</p>
			<p>
			<input
			type="checkbox"
			name="ball2"
			:disabled="questionData.isComplete"
			value="C"
			id="2"
			v-model="questionData.projectOne.two.value"
			@change="setBookQuestion"
			/>C.泛指社会生活中的某种社会规范和道德规范
			<input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="C" id="2"
			v-model="questionData.projectOne.two.value" @change="setBookQuestion" />C.泛指社会生活中的某种社会规范和道德规范
			</p>
			<p>
			<input
			type="checkbox"
			name="ball2"
			:disabled="questionData.isComplete"
			value="D"
			id="3"
			v-model="questionData.projectOne.two.value"
			@change="setBookQuestion"
			/>D.表示送礼物、礼品
			<input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="D" id="3"
			v-model="questionData.projectOne.two.value" @change="setBookQuestion" />D.表示送礼物、礼品
			</p>
			<p>3.下面有关“仪”的内在含义说法正确的是（　　）。（多选题）</p>
			<p>
			<input
			type="checkbox"
			name="ball2"
			:disabled="questionData.isComplete"
			value="A"
			id="3"
			v-model="questionData.projectOne.three.value"
			@change="setBookQuestion"
			/>A.“仪”具有表率、榜样和带头作用
			<input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="A" id="3"
			v-model="questionData.projectOne.three.value" @change="setBookQuestion" />A.“仪”具有表率、榜样和带头作用
			</p>
			<p>
			<input
			type="checkbox"
			name="ball2"
			:disabled="questionData.isComplete"
			value="B"
			id="3"
			v-model="questionData.projectOne.three.value"
			@change="setBookQuestion"
			/>B.指个人容貌、风度
			<input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="B" id="3"
			v-model="questionData.projectOne.three.value" @change="setBookQuestion" />B.指个人容貌、风度
			</p>
			<p>
			<input
			type="checkbox"
			name="ball2"
			:disabled="questionData.isComplete"
			value="C"
			id="3"
			v-model="questionData.projectOne.three.value"
			@change="setBookQuestion"
			/>C.指各种大小型仪式、礼节
			<input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="C" id="3"
			v-model="questionData.projectOne.three.value" @change="setBookQuestion" />C.指各种大小型仪式、礼节
			</p>
			<p>
			4.礼仪在本质上具有不同的特征，礼仪的特征包括（　　）。（多选题）
			</p>
			<p>
			<input
			type="checkbox"
			name="ball2"
			:disabled="questionData.isComplete"
			value="A"
			id="4"
			v-model="questionData.projectOne.four.value"
			@change="setBookQuestion"
			/>A.规范性
			<input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="A" id="4"
			v-model="questionData.projectOne.four.value" @change="setBookQuestion" />A.规范性
			</p>
			<p>
			<input
			type="checkbox"
			name="ball2"
			:disabled="questionData.isComplete"
			value="B"
			id="4"
			v-model="questionData.projectOne.four.value"
			@change="setBookQuestion"
			/>B.时尚性
			<input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="B" id="4"
			v-model="questionData.projectOne.four.value" @change="setBookQuestion" />B.时尚性
			</p>
			<p>
			<input
			type="checkbox"
			name="ball2"
			:disabled="questionData.isComplete"
			value="C"
			id="4"
			v-model="questionData.projectOne.four.value"
			@change="setBookQuestion"
			/>C.多样性
			<input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="C" id="4"
			v-model="questionData.projectOne.four.value" @change="setBookQuestion" />C.多样性
			</p>
			<p>
			<input
			type="checkbox"
			name="ball2"
			:disabled="questionData.isComplete"
			value="D"
			id="4"
			v-model="questionData.projectOne.four.value"
			@change="setBookQuestion"
			/>D.传承性
			<input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="D" id="4"
			v-model="questionData.projectOne.four.value" @change="setBookQuestion" />D.传承性
			</p>
			<p>
			<input
			type="checkbox"
			name="ball2"
			:disabled="questionData.isComplete"
			value="E"
			id="4"
			v-model="questionData.projectOne.four.value"
			@change="setBookQuestion"
			/>E.差异性
			<input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="E" id="4"
			v-model="questionData.projectOne.four.value" @change="setBookQuestion" />E.差异性
			</p>
			<p>
			<input
			type="checkbox"
			name="ball2"
			:disabled="questionData.isComplete"
			value="F"
			id="4"
			v-model="questionData.projectOne.four.value"
			@change="setBookQuestion"
			/>F.操作性
			<input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="F" id="4"
			v-model="questionData.projectOne.four.value" @change="setBookQuestion" />F.操作性
			</p>
			<p>
			<input
			type="checkbox"
			name="ball2"
			:disabled="questionData.isComplete"
			value="G"
			id="4"
			v-model="questionData.projectOne.four.value"
			@change="setBookQuestion"
			/>G.时代性
			<input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="G" id="4"
			v-model="questionData.projectOne.four.value" @change="setBookQuestion" />G.时代性
			</p>
			<p>
			5.礼仪的本质是“尊重”，尊己且尊他。有关礼敬他人的原则说法正确的是（　　）。（多选题）
			</p>
			<p>
			<input
			type="checkbox"
			name="ball2"
			:disabled="questionData.isComplete"
			value="A"
			id="5"
			v-model="questionData.projectOne.five.value"
			@change="setBookQuestion"
			/>
			<input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="A" id="5"
			v-model="questionData.projectOne.five.value" @change="setBookQuestion" />
			A.礼敬他人是指在社交活动中，交往对象之间相互尊敬、谦让，友好相待，和睦共处
			</p>
			<p>
			<input
			type="checkbox"
			name="ball2"
			:disabled="questionData.isComplete"
			value="B"
			id="5"
			v-model="questionData.projectOne.five.value"
			@change="setBookQuestion"
			/>
			<input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="B" id="5"
			v-model="questionData.projectOne.five.value" @change="setBookQuestion" />
			B.礼敬他人是尊重交往对象的人格，尊重交往对象的感情、喜好、习俗，尊重交往对象的劳动，将对交往对象的重视、恭敬、友好放在首位
			</p>
			<p>
			<input
			type="checkbox"
			name="ball2"
			:disabled="questionData.isComplete"
			value="C"
			id="5"
			v-model="questionData.projectOne.five.value"
			@change="setBookQuestion"
			/>
			<input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="C" id="5"
			v-model="questionData.projectOne.five.value" @change="setBookQuestion" />
			C.礼敬他人主要是分场合和对象，根据具体的场合和对象选择是否给予对方尊重
			</p>
			<p>
			<input
			type="checkbox"
			name="ball2"
			:disabled="questionData.isComplete"
			value="D"
			id="5"
			v-model="questionData.projectOne.five.value"
			@change="setBookQuestion"
			/>D.礼敬他人是与他人建立和谐的人际关系的基石
			<input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="D" id="5"
			v-model="questionData.projectOne.five.value" @change="setBookQuestion" />D.礼敬他人是与他人建立和谐的人际关系的基石
			</p>
			<p class="dialogQuestion" @click="openQuestion(1)">
			<span class="td-0">【本节测试】</span>
			<span class="td-0">
			<svg t="1736157124915" class="icon" viewBox="0 0 1024 1024" version="1.1"
			xmlns="http://www.w3.org/2000/svg" p-id="2536" xmlns:xlink="http://www.w3.org/1999/xlink" width="28"
			height="28">
			<path
			d="M798.72 76.8H947.2v145.92h51.2V25.6h-199.68zM947.2 798.72v145.92h-148.48v51.2H998.4v-197.12zM66.56 222.72V76.8h148.48V25.6H12.8v197.12zM215.04 944.64H66.56v-145.92H12.8v197.12h202.24z"
			fill="#fff" p-id="2537"></path>
			<path
			d="M826.88 522.24L512 207.36c0-2.56-2.56-2.56-7.68-2.56-2.56 0-5.12 0-7.68 2.56L184.32 524.8c-2.56 2.56-5.12 7.68-2.56 10.24 2.56 5.12 5.12 7.68 10.24 7.68h58.88V793.6c0 12.8 10.24 25.6 25.6 25.6 12.8 0 25.6-10.24 25.6-25.6V504.32c0-5.12-5.12-10.24-10.24-10.24h-2.56l217.6-220.16 220.16 222.72c-5.12 0-10.24 5.12-10.24 10.24V793.6c0 12.8 10.24 25.6 25.6 25.6 12.8 0 25.6-10.24 25.6-25.6v-250.88h51.2c5.12 0 10.24-5.12 10.24-10.24 2.56-5.12 0-7.68-2.56-10.24z"
			fill="#fff" p-id="2538"></path>
			<path
			d="M386.56 762.88h240.64c10.24 0 17.92 7.68 17.92 17.92 0 10.24-7.68 17.92-17.92 17.92h-240.64c-10.24 0-17.92-7.68-17.92-17.92 0-10.24 7.68-17.92 17.92-17.92z m0-69.12h240.64c10.24 0 17.92 7.68 17.92 17.92 0 10.24-7.68 17.92-17.92 17.92h-240.64c-10.24 0-17.92-7.68-17.92-17.92 0-10.24 7.68-17.92 17.92-17.92z m0-71.68h240.64c10.24 0 17.92 7.68 17.92 17.92 0 10.24-7.68 17.92-17.92 17.92h-240.64c-10.24 0-17.92-7.68-17.92-17.92 0-7.68 7.68-17.92 17.92-17.92zM514.56 535.04h-20.48c-5.12 0-7.68-2.56-7.68-7.68v-2.56c0-17.92 5.12-30.72 23.04-46.08 17.92-15.36 23.04-23.04 23.04-33.28s-7.68-20.48-20.48-20.48c-15.36 0-25.6 7.68-30.72 25.6 0 5.12-5.12 5.12-10.24 5.12l-25.6-5.12c-5.12 0-7.68-5.12-5.12-10.24 10.24-38.4 33.28-53.76 79.36-53.76 38.4 0 61.44 25.6 61.44 51.2 0 20.48-7.68 35.84-33.28 53.76-20.48 15.36-23.04 20.48-23.04 33.28-2.56 7.68-7.68 10.24-10.24 10.24zM481.28 588.8v-28.16c0-5.12 2.56-7.68 7.68-7.68h30.72c5.12 0 7.68 2.56 7.68 7.68V588.8c0 5.12-2.56 7.68-7.68 7.68h-30.72c-5.12 0-7.68-5.12-7.68-7.68z"
			fill="#fff" p-id="2539"></path>
			</svg>
			</span>
			</p>
			</div>
			</div>
			@@ -930,7 +701,7 @@
			<ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
			<li class="header-right-Number header-right-title">模块一</li>
			<li class="header-right-Number">民航礼仪与服务能力认知</li>
			<li class="header-right-Number pNum">13</li>
			<li class="p-Num">13</li>
			<li class="header-right-Number cloud">
			<img class="" src="../../assets/images/yemei02.png" alt="" />
			</li>
			@@ -944,11 +715,11 @@
			<img class="img-b" alt="" src="../../assets/images/tb.png" />
			</p>
			</div>
			<p class="td-0 mt-10 mb-10"><span class="bj2">·思维导图·</span></p>
			<p class="td-0 openImgBox"><img class="img-0" src="../../assets//images/unitOne-02.png" alt=""></p>
			<div class="bk">
			<p class="bj1-qjms fl al-c">
			<span class="span-box"></span
			><span class="span-text">项目描述</span
			><span class="span-box"></span>
			<span class="span-box"></span><span class="span-text">项目描述</span><span class="span-box"></span>
			</p>
			<p class="fz-15">
			了解了礼仪对服务的重要性后，李丽对提升民航服务质量有了新的认识。但老师又说，单纯地遵守规章、机械地使用服务技能和服务技巧，无法从真正意义上走出“模式化服务”的误区，不可能提供个性化的优质服务。航司人力资源部经理也告诉同学们，只有了解民航服务的现状，才能真正树立主动服务的意识。请学习者通过本项目的学习，了解民航服务的含义及本质，了解民航服务的现状及服务质量问题产生的原因，掌握民航服务中树立主动服务意识的重要性，从而提升服务意识，提供温馨、温情、用心的服务。
			@@ -956,15 +727,8 @@
			</div>
			<div class="bk">
			<p class="bj1-qjms fl al-c">
			<span class="span-box"></span
			><span class="span-text">礼在身边</span
			><span class="span-box"></span>
			<span class="span-box"></span><span class="span-text">礼在身边</span><span class="span-box"></span>
			</p>
			<p class="center"><span class="cs1">曾子避席</span></p>
			<p class="fz-15">
			仲尼居，曾子侍。子曰：“先王有至德要道，以顺天下，民用和睦，上下无怨。汝知之乎？”曾子避席曰：“参不敏，何足以知之？”
			</p>
			<p class="fz-15">译文：</p>
			<p class="fz-15">
			某日，在A到B的航班上，头等舱的一名旅客向乘务员询问是否有黑巧克力，乘务员知道这次航班没有配备，但她并没有采取简单否认的方式处理，而是先询问机组成员，后来终于在副驾驶那里找到了黑巧克力并送给了旅客。后来，当乘务员了解到这名旅客一周后要乘坐该公司航班从B返回A后，主动与当天执行航班任务的头等舱乘务员联系，特意为这名旅客准备了黑巧克力。从此，这名旅客成了这家航空公司的忠实顾客。
			</p>
			@@ -972,46 +736,48 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3">
			<div class="bj3 fz-15">
			<p>1.案例中这名旅客为什么会成为这家航空公司的忠实顾客？</p>
			<textarea
			v-model="questionData.askAbout.thirteen"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.thirteen" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			<p>2.此案例说明了民航服务从业人员需要具备什么样的素质？</p>
			<textarea
			v-model="questionData.askAbout.fourteen"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.fourteen" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			<p>3.这个案例对于你理解民航服务的含义有什么启示？</p>
			<textarea
			v-model="questionData.askAbout.fifteen"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.fifteen" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			</div>
			</div>
			<h3 id="c005">
			<span class="h3-zt1">任务1</span
			><span class="h3-bk">理解民航服务的内涵及特征</span>
			<span class="h3-zt1">任务1</span><span class="h3-bk">理解民航服务的内涵及特征</span>
			</h3>
			<p><b>任务目标：</b></p>
			<p>1.理解民航服务的含义。</p>
			<p>2.理解民航服务的本质。</p>
			<p>3.了解并掌握民航服务行业的基本特征。</p>
			<div class="video-box">
			<p class="center text td-0">
			<video :src="videoPathThree" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
			x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls
			controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video>
			</p>
			<p class="center videoname">
			<span>视频：民航服务意识认知</span>
			<el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideoTwo ? '点击取消' : '点击收藏'"
			placement="top-start">
			<img :src="collectResourceList.findIndex(
			(item) => item.id == '602e257498cd61657b759edd5be0221d'
			) > -1
			? collectCheck
			: collectImg
			" alt="" class="collect-btn" @click="handleCollect('video-03')" />
			</el-tooltip>
			</p>
			</div>
			</div>
			</div>
			</div>
			@@ -1021,11 +787,7 @@
			<ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
			<li class="header-left-Number">
			<span class="mr-10 pNum">14</span>
			<span
			><span class="span-box-title"></span>民航服务礼仪<span
			class="span-box-title"
			></span
			></span>
			<span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
			</li>
			<li class="header-left-text">
			<img class="w80" src="../../assets/images/yemei01.png" alt="" />
			@@ -1065,7 +827,7 @@
			<ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
			<li class="header-right-Number header-right-title">模块一</li>
			<li class="header-right-Number">民航礼仪与服务能力认知</li>
			<li class="header-right-Number pNum">15</li>
			<li class="p-Num">15</li>
			<li class="header-right-Number cloud">
			<img class="" src="../../assets/images/yemei02.png" alt="" />
			</li>
			@@ -1076,36 +838,20 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3">
			<div class="bj3 fz-15">
			<p>1.这名乘务员的哪些行为让王先生感到贴心？</p>
			<textarea
			v-model="questionData.askAbout.sixteen"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.sixteen" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			<p>2.你觉得是什么让乘务员做出了这些贴心的事情？</p>
			<textarea
			v-model="questionData.askAbout.seventeen"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.seventeen" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			<p>3.从该案例出发，你怎么理解民航服务的本质？</p>
			<textarea
			v-model="questionData.askAbout.eighteen"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.eighteen" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			</div>
			</div>
			<p>
			@@ -1147,11 +893,7 @@
			<ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
			<li class="header-left-Number">
			<span class="mr-10 pNum">16</span>
			<span
			><span class="span-box-title"></span>民航服务礼仪<span
			class="span-box-title"
			></span
			></span>
			<span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
			</li>
			<li class="header-left-text">
			<img class="w80" src="../../assets/images/yemei01.png" alt="" />
			@@ -1187,20 +929,14 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3">
			<div class="bj3 fz-15">
			<p>民航服务的哪些服务让邝婆婆感受到了温馨和满意？</p>
			<textarea
			v-model="questionData.askAbout.nineteen"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.nineteen" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			</div>
			</div>
			</div>
			@@ -1212,7 +948,7 @@
			<ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
			<li class="header-right-Number header-right-title">模块一</li>
			<li class="header-right-Number">民航礼仪与服务能力认知</li>
			<li class="header-right-Number pNum">17</li>
			<li class="p-Num">17</li>
			<li class="header-right-Number cloud">
			<img class="" src="../../assets/images/yemei02.png" alt="" />
			</li>
			@@ -1221,8 +957,7 @@
			</ul>
			<div class="bodystyle">
			<h3 id="c006">
			<span class="h3-zt1">任务2</span
			><span class="h3-bk">理解民航服务的现状</span>
			<span class="h3-zt1">任务2</span><span class="h3-bk">理解民航服务的现状</span>
			</h3>
			<p><b>任务目标：</b></p>
			<p>1.了解民航服务的现状及服务质量问题产生的原因。</p>
			@@ -1237,22 +972,16 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3">
			<div class="bj3 fz-15">
			<p>
			请大家讨论一下：什么才是提升服务满意度的法宝呢？民航服务出现质量问题的原因究竟是什么？
			</p>
			<textarea
			v-model="questionData.askAbout.twenty"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.twenty" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			</div>
			</div>
			<h4 id="d021">二、民航服务质量问题分析</h4>
			@@ -1263,20 +992,14 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3">
			<div class="bj3 fz-15">
			<p>在工作中具有较强的自我意识体现在哪里？会带来什么影响呢？</p>
			<textarea
			v-model="questionData.askAbout.twentyOne"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.twentyOne" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			</div>
			</div>
			</div>
			@@ -1288,11 +1011,7 @@
			<ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
			<li class="header-left-Number">
			<span class="mr-10 pNum">18</span>
			<span
			><span class="span-box-title"></span>民航服务礼仪<span
			class="span-box-title"
			></span
			></span>
			<span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
			</li>
			<li class="header-left-text">
			<img class="w80" src="../../assets/images/yemei01.png" alt="" />
			@@ -1318,22 +1037,16 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3">
			<div class="bj3 fz-15">
			<p>
			羊群能在寒冷的冬天顺利生存的原因是什么？结合生活实际，谈谈你对危机意识的理解。
			</p>
			<textarea
			v-model="questionData.askAbout.twentyTwo"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.twentyTwo" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			</div>
			</div>
			<p>
			@@ -1348,7 +1061,7 @@
			<ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
			<li class="header-right-Number header-right-title">模块一</li>
			<li class="header-right-Number">民航礼仪与服务能力认知</li>
			<li class="header-right-Number pNum">19</li>
			<li class="p-Num">19</li>
			<li class="header-right-Number cloud">
			<img class="" src="../../assets/images/yemei02.png" alt="" />
			</li>
			@@ -1359,20 +1072,14 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3">
			<div class="bj3 fz-15">
			<p>民航企业在发展中面临着哪些竞争与危机？</p>
			<textarea
			v-model="questionData.askAbout.twentyThree"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.twentyThree" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			</div>
			</div>
			<h5 id="e011">（四）培训提升有待加强</h5>
			@@ -1382,35 +1089,47 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3">
			<div class="bj3 fz-15">
			<p>
			结合民航业的发展现状，你认为民航业应该侧重培训员工哪些方面？
			</p>
			<textarea
			v-model="questionData.askAbout.twentyFour"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.twentyFour" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			</div>
			</div>
			<p>
			一些民航企业和员工的服务意识淡薄，缺乏服务责任心，这样很难有效提升民航服务的整体水平。加强民航服务人员“以旅客为中心”的服务理念，形成机场围绕飞机转、飞机围绕市场转、市场围绕旅客转的良性循环模式，是不断提升民航服务质量的基础。
			</p>
			<h3 id="c007">
			<span class="h3-zt1">任务3</span
			><span class="h3-bk">理解主动服务的重要性</span>
			<span class="h3-zt1">任务3</span><span class="h3-bk">理解主动服务的重要性</span>
			</h3>
			<p><b>任务目标：</b></p>
			<p>1.了解主动服务的内涵。</p>
			<p>2.理解主动服务的重要性。</p>
			<p>3.提升主动服务的意识。</p>
			<div class="video-box">
			<p class="center text td-0">
			<video :src="videoPathFour" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
			x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls
			controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video>
			</p>
			<p class="center videoname">
			<span>视频：理解主动服务的重要性</span>
			<el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideoThree ? '点击取消' : '点击收藏'"
			placement="top-start">
			<img :src="collectResourceList.findIndex(
			(item) => item.id == '571b9fb7962e8fc30749893919d2157b'
			) > -1
			? collectCheck
			: collectImg
			" alt="" class="collect-btn" @click="handleCollect('video-04')" />
			</el-tooltip>
			</p>
			</div>
			<h4 id="d022">一、正确认识服务意识</h4>
			<p>
			如果说民航服务人员的知识与技能是服务的机翼，那么服务意识才是使这架飞机展翅高飞的发动机。
			@@ -1424,11 +1143,7 @@
			<ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
			<li class="header-left-Number">
			<span class="mr-10 pNum">20 </span>
			<span
			><span class="span-box-title"></span>民航服务礼仪<span
			class="span-box-title"
			></span
			></span>
			<span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
			</li>
			<li class="header-left-text">
			<img class="w80" src="../../assets/images/yemei01.png" alt="" />
			@@ -1452,30 +1167,19 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3">
			<div class="bj3 fz-15">
			<p>1.案例中的汤乘务长为了给孩子降温做了哪些事情呢？</p>
			<textarea
			v-model="questionData.askAbout.twentyFive"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.twentyFive" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			<p>
			2.是什么样的动力让汤乘务长能够坚持蹲在孩子面前十几分钟做医疗救治呢？
			</p>
			<textarea
			v-model="questionData.askAbout.twentySix"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.twentySix" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			</div>
			</div>
			<h4 id="d023">二、对民航服务意识的要求</h4>
			@@ -1486,7 +1190,7 @@
			所以，对民航服务意识的基本要求是：在保证飞行安全的情况下，以解决旅客的实际问题、满足旅客的需求为做好服务工作的基本前提。
			</p>
			<p>
			在不违反相关飞行安全条例的基础上，我们应该将飞行中发生的服务事件或服务矛盾，以及由此产生的争议、提出的赔偿、划分的责任等问题，都放到安抚旅客情绪、提
			在不违反相关飞行安全条例的基础上，我们应该将飞行中发生的服务事件或服务矛盾，以及由此产生的争议、提出的赔偿、划分的责任等问题，都放到安抚旅客情绪、提供服务之后来解决。当然，若违反相应的安全条例和法律，应当立即请专业人士处理并解决。
			</p>
			</div>
			</div>
			@@ -1497,7 +1201,7 @@
			<ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
			<li class="header-right-Number header-right-title">模块一</li>
			<li class="header-right-Number">民航礼仪与服务能力认知</li>
			<li class="header-right-Number pNum">21</li>
			<li class="p-Num">21</li>
			<li class="header-right-Number cloud">
			<img class="" src="../../assets/images/yemei02.png" alt="" />
			</li>
			@@ -1505,9 +1209,6 @@
			<li class="header-right-end"><br /></li>
			</ul>
			<div class="bodystyle">
			<p class="td-0">
			供服务之后来解决。当然，若违反相应的安全条例和法律，应当立即请专业人士处理并解决。
			</p>
			<p>
			民航服务人员应全心全意为旅客服务，以让旅客满意作为服务目标，实现企业的最终追求及目标，实现企业的发展。民航服务意识要求我们要信守服务承诺，用心用爱用温度服务，并乐于为旅客服务，妥善解决旅客在旅途中的问题。
			</p>
			@@ -1542,11 +1243,7 @@
			<ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
			<li class="header-left-Number">
			<span class="mr-10 pNum">22</span>
			<span
			><span class="span-box-title"></span>民航服务礼仪<span
			class="span-box-title"
			></span
			></span>
			<span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
			</li>
			<li class="header-left-text">
			<img class="w80" src="../../assets/images/yemei01.png" alt="" />
			@@ -1556,30 +1253,19 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3">
			<div class="bj3 fz-15">
			<p>
			1.这个案例中，哪些行为属于航空服务人员提供的工作职责规定以外的服务？
			</p>
			<textarea
			v-model="questionData.askAbout.twentySeven"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.twentySeven" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			<p>2.案例中小李是怎样主动提供服务的？</p>
			<textarea
			v-model="questionData.askAbout.twentyEight"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.twentyEight" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			</div>
			</div>
			<p>
			@@ -1602,22 +1288,16 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3">
			<div class="bj3 fz-15">
			<p>
			在民航服务中，如何才能产生“期待效应”？你可以从哪些方面培养自己的职业意识呢？
			</p>
			<textarea
			v-model="questionData.askAbout.twentyNine"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.twentyNine" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			</div>
			</div>
			</div>
			@@ -1629,7 +1309,7 @@
			<ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
			<li class="header-right-Number header-right-title">模块一</li>
			<li class="header-right-Number">民航礼仪与服务能力认知</li>
			<li class="header-right-Number pNum">23</li>
			<li class="p-Num">23</li>
			<li class="header-right-Number cloud">
			<img class="" src="../../assets/images/yemei02.png" alt="" />
			</li>
			@@ -1669,11 +1349,7 @@
			<ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
			<li class="header-left-Number">
			<span class="mr-10 pNum">24</span>
			<span
			><span class="span-box-title"></span>民航服务礼仪<span
			class="span-box-title"
			></span
			></span>
			<span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
			</li>
			<li class="header-left-text">
			<img class="w80" src="../../assets/images/yemei01.png" alt="" />
			@@ -1682,9 +1358,7 @@
			<div class="bodystyle">
			<p class="td-0 mb-10 mt-10"><span class="bj2">·触礼旁通·</span></p>
			<p class="center">
			<span class="cs1"
			>“这张照片对于我来说太珍贵了！谢谢，谢谢你，姑娘”</span
			>
			<span class="cs1">“这张照片对于我来说太珍贵了！谢谢，谢谢你，姑娘”</span>
			</p>
			<p class="block">
			当代表永恒爱情的玫瑰花经由久经岁月沧桑的双手递到对面那双手上时，一生挚爱的两位老人紧紧相拥，万米高空上的所有人共同见证了这场感人的爱情故事。
			@@ -1695,28 +1369,17 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3">
			<div class="bj3 fz-15">
			<p>1.乘务长吴某对老爷爷提供了什么价值的服务？</p>
			<textarea
			v-model="questionData.askAbout.thirty"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.thirty" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			<p>2.读完案例你有何感悟？对乘务员这一工作多了哪些认识？</p>
			<textarea
			v-model="questionData.askAbout.thirtyOne"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.thirtyOne" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			</div>
			</div>
			<p>
			@@ -1725,20 +1388,14 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3">
			<div class="bj3 fz-15">
			<p>怎样理解民航服务过程中的眼到、口到、心到？</p>
			<textarea
			v-model="questionData.askAbout.thirtyTwo"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.thirtyTwo" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			</div>
			</div>
			<div class="bk4">
			@@ -1758,7 +1415,7 @@
			<ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
			<li class="header-right-Number header-right-title">模块一</li>
			<li class="header-right-Number">民航礼仪与服务能力认知</li>
			<li class="header-right-Number pNum">25</li>
			<li class="p-Num">25</li>
			<li class="header-right-Number cloud">
			<img class="" src="../../assets/images/yemei02.png" alt="" />
			</li>
			@@ -1769,204 +1426,100 @@
			<p class="td-0 mb-10 mt-10"><span class="bj2">·项目自测·</span></p>
			<p>1.以下哪项不属于民航服务的行业特征？（　　）（单选题）</p>
			<p>
			<input
			type="radio"
			name="projectTwo.one"
			:disabled="questionData.isComplete"
			value="A"
			id="1"
			v-model="questionData.projectTwo.one.value"
			@change="setBookQuestion"
			/>A.经济性
			<input type="radio" name="projectTwo.one" :disabled="questionData.isComplete" value="A" id="1"
			v-model="questionData.projectTwo.one.value" @change="setBookQuestion" />A.经济性
			</p>
			<p>
			<input
			type="radio"
			name="projectTwo.one"
			:disabled="questionData.isComplete"
			value="B"
			id="1"
			v-model="questionData.projectTwo.one.value"
			@change="setBookQuestion"
			/>B.功能性
			<input type="radio" name="projectTwo.one" :disabled="questionData.isComplete" value="B" id="1"
			v-model="questionData.projectTwo.one.value" @change="setBookQuestion" />B.功能性
			</p>
			<p>
			<input
			type="radio"
			name="projectTwo.one"
			:disabled="questionData.isComplete"
			value="C"
			id="1"
			v-model="questionData.projectTwo.one.value"
			@change="setBookQuestion"
			/>C.文明性
			<input type="radio" name="projectTwo.one" :disabled="questionData.isComplete" value="C" id="1"
			v-model="questionData.projectTwo.one.value" @change="setBookQuestion" />C.文明性
			</p>
			<p>
			<input
			type="radio"
			name="projectTwo.one"
			:disabled="questionData.isComplete"
			value="D"
			id="1"
			v-model="questionData.projectTwo.one.value"
			@change="setBookQuestion"
			/>D.随机性
			<input type="radio" name="projectTwo.one" :disabled="questionData.isComplete" value="D" id="1"
			v-model="questionData.projectTwo.one.value" @change="setBookQuestion" />D.随机性
			</p>
			<p>2.以下哪项不属于民航服务的通用标准？（　　）（单选题）</p>
			<p>
			<input
			type="radio"
			name="projectTwo.two"
			:disabled="questionData.isComplete"
			value="A"
			id="2"
			v-model="questionData.projectTwo.two.value"
			@change="setBookQuestion"
			/>A.具有“我为人人，人人为我”的大局意识
			<input type="radio" name="projectTwo.two" :disabled="questionData.isComplete" value="A" id="2"
			v-model="questionData.projectTwo.two.value" @change="setBookQuestion" />A.具有“我为人人，人人为我”的大局意识
			</p>
			<p>
			<input
			type="radio"
			name="projectTwo.two"
			:disabled="questionData.isComplete"
			value="B"
			id="2"
			v-model="questionData.projectTwo.two.value"
			@change="setBookQuestion"
			/>B.具有主随客便的变通意识
			<input type="radio" name="projectTwo.two" :disabled="questionData.isComplete" value="B" id="2"
			v-model="questionData.projectTwo.two.value" @change="setBookQuestion" />B.具有主随客便的变通意识
			</p>
			<p>
			<input
			type="radio"
			name="projectTwo.two"
			:disabled="questionData.isComplete"
			value="C"
			id="2"
			v-model="questionData.projectTwo.two.value"
			@change="setBookQuestion"
			/>C.具有旅客至上、服务第一的规则意识
			<input type="radio" name="projectTwo.two" :disabled="questionData.isComplete" value="C" id="2"
			v-model="questionData.projectTwo.two.value" @change="setBookQuestion" />C.具有旅客至上、服务第一的规则意识
			</p>
			<p>
			<input
			type="radio"
			name="projectTwo.two"
			:disabled="questionData.isComplete"
			value="D"
			id="2"
			v-model="questionData.projectTwo.two.value"
			@change="setBookQuestion"
			/>D.具有以顾客为中心的服务意识
			<input type="radio" name="projectTwo.two" :disabled="questionData.isComplete" value="D" id="2"
			v-model="questionData.projectTwo.two.value" @change="setBookQuestion" />D.具有以顾客为中心的服务意识
			</p>
			<p>
			3.从旅客的角度看，旅客花上比坐汽车、火车高许多的钱坐飞机出行的目的，主要在于（　　）。（单选题）
			</p>
			<p>
			<input
			type="radio"
			name="projectTwo.three"
			:disabled="questionData.isComplete"
			value="A"
			id="3"
			v-model="questionData.projectTwo.three.value"
			@change="setBookQuestion"
			/>A.安全
			<input type="radio" name="projectTwo.three" :disabled="questionData.isComplete" value="A" id="3"
			v-model="questionData.projectTwo.three.value" @change="setBookQuestion" />A.安全
			</p>
			<p>
			<input
			type="radio"
			name="projectTwo.three"
			:disabled="questionData.isComplete"
			value="B"
			id="3"
			v-model="questionData.projectTwo.three.value"
			@change="setBookQuestion"
			/>B.快捷省时
			<input type="radio" name="projectTwo.three" :disabled="questionData.isComplete" value="B" id="3"
			v-model="questionData.projectTwo.three.value" @change="setBookQuestion" />B.快捷省时
			</p>
			<p>
			<input
			type="radio"
			name="projectTwo.three"
			:disabled="questionData.isComplete"
			value="C"
			id="3"
			v-model="questionData.projectTwo.three.value"
			@change="setBookQuestion"
			/>C.有人提供专门服务
			<input type="radio" name="projectTwo.three" :disabled="questionData.isComplete" value="C" id="3"
			v-model="questionData.projectTwo.three.value" @change="setBookQuestion" />C.有人提供专门服务
			</p>
			<p>
			<input
			type="radio"
			name="projectTwo.three"
			:disabled="questionData.isComplete"
			value="D"
			id="3"
			v-model="questionData.projectTwo.three.value"
			@change="setBookQuestion"
			/>D.舒适
			<input type="radio" name="projectTwo.three" :disabled="questionData.isComplete" value="D" id="3"
			v-model="questionData.projectTwo.three.value" @change="setBookQuestion" />D.舒适
			</p>
			<p>
			4.服务意识也是“利他”的意识，提高服务意识可以从提高“利他”意识入手。具体体现在以下几个方面？（　　）（多选题）
			</p>
			<p>
			<input
			type="checkbox"
			name="ball2"
			:disabled="questionData.isComplete"
			value="A"
			id="4"
			v-model="questionData.projectTwo.four.value"
			@change="setBookQuestion"
			/>A.充分理解旅客的过错
			<input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="A" id="4"
			v-model="questionData.projectTwo.four.value" @change="setBookQuestion" />A.充分理解旅客的过错
			</p>
			<p>
			<input
			type="checkbox"
			name="ball2"
			:disabled="questionData.isComplete"
			value="B"
			id="4"
			v-model="questionData.projectTwo.four.value"
			@change="setBookQuestion"
			/>B.充分理解旅客的需求
			<input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="B" id="4"
			v-model="questionData.projectTwo.four.value" @change="setBookQuestion" />B.充分理解旅客的需求
			</p>
			<p>
			<input
			type="checkbox"
			name="ball2"
			:disabled="questionData.isComplete"
			value="C"
			id="4"
			v-model="questionData.projectTwo.four.value"
			@change="setBookQuestion"
			/>C.充分理解旅客的想法和心态
			<input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="C" id="4"
			v-model="questionData.projectTwo.four.value" @change="setBookQuestion" />C.充分理解旅客的想法和心态
			</p>
			<p>
			<input
			type="checkbox"
			name="ball2"
			:disabled="questionData.isComplete"
			value="D"
			id="4"
			v-model="questionData.projectTwo.four.value"
			@change="setBookQuestion"
			/>D.充分理解不同旅客
			<input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="D" id="4"
			v-model="questionData.projectTwo.four.value" @change="setBookQuestion" />D.充分理解不同旅客
			</p>
			<p>5.请简要说出民航服务的行业特征。</p>
			<textarea
			v-model="questionData.projectTwo.five.value"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.projectTwo.five.value" placeholder="请输入内容" rows="4" class="fz-16 textarea-box"
			@change="setBookQuestion"></textarea>
			<p>6.请根据所学知识分析民航服务的现状及服务质量问题产生的原因。</p>
			<textarea
			v-model="questionData.projectTwo.six.value"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.projectTwo.six.value" placeholder="请输入内容" rows="4" class="fz-16 textarea-box"
			@change="setBookQuestion"></textarea>
			<p class="dialogQuestion" @click="openQuestion(2)">
			<span class="td-0">【本节测试】</span>
			<span class="td-0">
			<svg t="1736157124915" class="icon" viewBox="0 0 1024 1024" version="1.1"
			xmlns="http://www.w3.org/2000/svg" p-id="2536" xmlns:xlink="http://www.w3.org/1999/xlink" width="28"
			height="28">
			<path
			d="M798.72 76.8H947.2v145.92h51.2V25.6h-199.68zM947.2 798.72v145.92h-148.48v51.2H998.4v-197.12zM66.56 222.72V76.8h148.48V25.6H12.8v197.12zM215.04 944.64H66.56v-145.92H12.8v197.12h202.24z"
			fill="#fff" p-id="2537"></path>
			<path
			d="M826.88 522.24L512 207.36c0-2.56-2.56-2.56-7.68-2.56-2.56 0-5.12 0-7.68 2.56L184.32 524.8c-2.56 2.56-5.12 7.68-2.56 10.24 2.56 5.12 5.12 7.68 10.24 7.68h58.88V793.6c0 12.8 10.24 25.6 25.6 25.6 12.8 0 25.6-10.24 25.6-25.6V504.32c0-5.12-5.12-10.24-10.24-10.24h-2.56l217.6-220.16 220.16 222.72c-5.12 0-10.24 5.12-10.24 10.24V793.6c0 12.8 10.24 25.6 25.6 25.6 12.8 0 25.6-10.24 25.6-25.6v-250.88h51.2c5.12 0 10.24-5.12 10.24-10.24 2.56-5.12 0-7.68-2.56-10.24z"
			fill="#fff" p-id="2538"></path>
			<path
			d="M386.56 762.88h240.64c10.24 0 17.92 7.68 17.92 17.92 0 10.24-7.68 17.92-17.92 17.92h-240.64c-10.24 0-17.92-7.68-17.92-17.92 0-10.24 7.68-17.92 17.92-17.92z m0-69.12h240.64c10.24 0 17.92 7.68 17.92 17.92 0 10.24-7.68 17.92-17.92 17.92h-240.64c-10.24 0-17.92-7.68-17.92-17.92 0-10.24 7.68-17.92 17.92-17.92z m0-71.68h240.64c10.24 0 17.92 7.68 17.92 17.92 0 10.24-7.68 17.92-17.92 17.92h-240.64c-10.24 0-17.92-7.68-17.92-17.92 0-7.68 7.68-17.92 17.92-17.92zM514.56 535.04h-20.48c-5.12 0-7.68-2.56-7.68-7.68v-2.56c0-17.92 5.12-30.72 23.04-46.08 17.92-15.36 23.04-23.04 23.04-33.28s-7.68-20.48-20.48-20.48c-15.36 0-25.6 7.68-30.72 25.6 0 5.12-5.12 5.12-10.24 5.12l-25.6-5.12c-5.12 0-7.68-5.12-5.12-10.24 10.24-38.4 33.28-53.76 79.36-53.76 38.4 0 61.44 25.6 61.44 51.2 0 20.48-7.68 35.84-33.28 53.76-20.48 15.36-23.04 20.48-23.04 33.28-2.56 7.68-7.68 10.24-10.24 10.24zM481.28 588.8v-28.16c0-5.12 2.56-7.68 7.68-7.68h30.72c5.12 0 7.68 2.56 7.68 7.68V588.8c0 5.12-2.56 7.68-7.68 7.68h-30.72c-5.12 0-7.68-5.12-7.68-7.68z"
			fill="#fff" p-id="2539"></path>
			</svg>
			</span>
			</p>
			</div>
			</div>
			</div>
			@@ -1976,11 +1529,7 @@
			<ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
			<li class="header-left-Number">
			<span class="mr-10 pNum">26</span>
			<span
			><span class="span-box-title"></span>民航服务礼仪<span
			class="span-box-title"
			></span
			></span>
			<span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
			</li>
			<li class="header-left-text">
			<img class="w80" src="../../assets/images/yemei01.png" alt="" />
			@@ -1993,11 +1542,11 @@
			<img class="rwmb-4" alt="" src="../../assets/images/tb.png" />
			</p>
			</div>
			<p class="td-0 mt-10 mb-10"><span class="bj2">·思维导图·</span></p>
			<p class="td-0 openImgBox"><img class="img-0" src="../../assets//images/unitOne-03.png" alt=""></p>
			<div class="bk">
			<p class="bj1-qjms fl al-c">
			<span class="span-box"></span
			><span class="span-text">项目描述</span
			><span class="span-box"></span>
			<span class="span-box"></span><span class="span-text">项目描述</span><span class="span-box"></span>
			</p>
			<p class="fz-15">
			李丽和同学们坚定了做好民航服务工作的决心，也树立了成为一名优秀民航员工的理想。随着民航事业的不断发展，面对旅客越来越高的服务要求，民航员工需要用自己灵活多变的能力和技巧来服务旅客。那么究竟需要具备哪些能力呢？请学习者通过本项目的学习，了解民航员工的概念，了解民航员工的岗位职责，掌握民航员工应具备的通用能力，从而能够在实际工作中灵活多变，运用各项能力解决实际问题。
			@@ -2005,9 +1554,7 @@
			</div>
			<div class="bk">
			<p class="bj1-qjms fl al-c">
			<span class="span-box"></span
			><span class="span-text">礼在身边</span
			><span class="span-box"></span>
			<span class="span-box"></span><span class="span-text">礼在身边</span><span class="span-box"></span>
			</p>
			<p class="center"><span class="cs1">细腻的心，贴心的服务</span></p>
			<p>
			@@ -2026,28 +1573,17 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3">
			<div class="bj3 fz-15">
			<p>1.此案例中小李具备哪些职业素养能力？</p>
			<textarea
			v-model="questionData.askAbout.thirtyThree"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.thirtyThree" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			<p>2.案例中的旅客为何会感谢小李？</p>
			<textarea
			v-model="questionData.askAbout.thirtyFour"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.thirtyFour" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			</div>
			</div>
			</div>
			@@ -2059,7 +1595,7 @@
			<ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
			<li class="header-right-Number header-right-title">模块一</li>
			<li class="header-right-Number">民航礼仪与服务能力认知</li>
			<li class="header-right-Number pNum">27</li>
			<li class="p-Num">27</li>
			<li class="header-right-Number cloud">
			<img class="" src="../../assets/images/yemei02.png" alt="" />
			</li>
			@@ -2068,8 +1604,7 @@
			</ul>
			<div class="bodystyle">
			<h3 id="c008">
			<span class="h3-zt1">任务1</span
			><span class="h3-bk">民航员工工作职责认知</span>
			<span class="h3-zt1">任务1</span><span class="h3-bk">民航员工工作职责认知</span>
			</h3>
			<p><b>任务目标：</b></p>
			<p>1.了解民用航空人员的概念。</p>
			@@ -2079,6 +1614,25 @@
			根据《中华人民共和国民用航空法》第三十九条规定，民用航空人员是指从事民用航空活动的空勤人员和地面人员。空勤人员，包括驾驶员、飞行机械人员、乘务员；地面人员，包括民用航空器维修人员、空中交通管制员、飞行签派员、航空电台通信员。无论是负责在舱内提供服务的空勤人员还是负责为旅客提供地面服务，在飞机起飞前确保飞行安全，为飞行提供必不可少的飞行前准备的地面人员，都是为旅客的舒适出行、安全出行服务的。
			</p>
			<h4 id="d026">二、民用航空人员的岗位职责</h4>
			<div class="video-box">
			<p class="center text td-0">
			<video :src="videoPathFive" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
			x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls
			controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video>
			</p>
			<p class="center videoname">
			<span>视频：民航员工应具备的能力</span>
			<el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideoFour ? '点击取消' : '点击收藏'"
			placement="top-start">
			<img :src="collectResourceList.findIndex(
			(item) => item.id == '3b4d6a336fad79e9c4f137e142c26f0b'
			) > -1
			? collectCheck
			: collectImg
			" alt="" class="collect-btn" @click="handleCollect('video-05')" />
			</el-tooltip>
			</p>
			</div>
			<p>
			民用航空人员有不同的岗位种类，岗位职责也有所不同。以下是对部分民用航空人员岗位种类及具体工作职责的阐述。
			</p>
			@@ -2107,11 +1661,7 @@
			<ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
			<li class="header-left-Number">
			<span class="mr-10 pNum">28</span>
			<span
			><span class="span-box-title"></span>民航服务礼仪<span
			class="span-box-title"
			></span
			></span>
			<span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
			</li>
			<li class="header-left-text">
			<img class="w80" src="../../assets/images/yemei01.png" alt="" />
			@@ -2149,9 +1699,6 @@
			<p>
			工作职责：对飞机进行检查、维护和修理，排除飞机存在的安全隐患（见图1-3-4）。
			</p>
			<p>
			民用航空维修人员负责飞机的维修工作，按照维修单及时做好诊断与维修；按飞机设备保养手册和设备说明书制订保养计划建议，并按计划实施保养工作；根据库存情况提交备件采购申购表，负责备件的验收与急购备件的提交；做好日常设备的巡视检查工
			</p>
			</div>
			</div>
			</div>
			@@ -2161,7 +1708,7 @@
			<ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
			<li class="header-right-Number header-right-title">模块一</li>
			<li class="header-right-Number">民航礼仪与服务能力认知</li>
			<li class="header-right-Number pNum">29</li>
			<li class="p-Num">29</li>
			<li class="header-right-Number cloud">
			<img class="" src="../../assets/images/yemei02.png" alt="" />
			</li>
			@@ -2169,7 +1716,8 @@
			<li class="header-right-end"><br /></li>
			</ul>
			<div class="bodystyle">
			<p class="td-0">
			<p>
			民用航空维修人员负责飞机的维修工作，按照维修单及时做好诊断与维修；按飞机设备保养手册和设备说明书制订保养计划建议，并按计划实施保养工作；根据库存情况提交备件采购申购表，负责备件的验收与急购备件的提交；做好日常设备的巡视检查工
			作，及时发现问题，处理隐患；做好预防性保养、维护工作，减少本区域因停机工时及设备原因造成的材料报废量。
			</p>
			<p class="center openImgBox">
			@@ -2202,11 +1750,7 @@
			<ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
			<li class="header-left-Number">
			<span class="mr-10 pNum">30</span>
			<span
			><span class="span-box-title"></span>民航服务礼仪<span
			class="span-box-title"
			></span
			></span>
			<span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
			</li>
			<li class="header-left-text">
			<img class="w80" src="../../assets/images/yemei01.png" alt="" />
			@@ -2254,7 +1798,7 @@
			<ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
			<li class="header-right-Number header-right-title">模块一</li>
			<li class="header-right-Number">民航礼仪与服务能力认知</li>
			<li class="header-right-Number pNum">31</li>
			<li class="p-Num">31</li>
			<li class="header-right-Number cloud">
			<img class="" src="../../assets/images/yemei02.png" alt="" />
			</li>
			@@ -2295,20 +1839,14 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3">
			<div class="bj3 fz-15">
			<p>作为一名民航服务人员，应该具备哪些素养能力呢？</p>
			<textarea
			v-model="questionData.askAbout.thirtyFive"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.thirtyFive" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			</div>
			</div>
			</div>
			@@ -2320,11 +1858,7 @@
			<ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
			<li class="header-left-Number">
			<span class="mr-10 pNum">32</span>
			<span
			><span class="span-box-title"></span>民航服务礼仪<span
			class="span-box-title"
			></span
			></span>
			<span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
			</li>
			<li class="header-left-text">
			<img class="w80" src="../../assets/images/yemei01.png" alt="" />
			@@ -2332,14 +1866,32 @@
			</ul>
			<div class="bodystyle">
			<h3 id="c009">
			<span class="h3-zt1">任务2</span
			><span class="h3-bk">民航员工基本能力认知</span>
			<span class="h3-zt1">任务2</span><span class="h3-bk">民航员工基本能力认知</span>
			</h3>
			<p><b>任务目标：</b></p>
			<p>1.了解民用航空人员应具备的通用能力。</p>
			<p>2.理解各项能力对专业和岗位的支撑性。</p>
			<p>3.能够在实际工作中灵活多变，运用各项能力解决实际问题。</p>
			<p>以空中乘务员为例，民用航空人员应具备的能力应包含以下几大类。</p>
			<div class="video-box">
			<p class="center text td-0">
			<video :src="videoPathSix" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
			x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls
			controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video>
			</p>
			<p class="center videoname">
			<span>视频：民航员工基本能力认知</span>
			<el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideoFive ? '点击取消' : '点击收藏'"
			placement="top-start">
			<img :src="collectResourceList.findIndex(
			(item) => item.id == '2b112927d0029591bee2ad5de73e3e2a'
			) > -1
			? collectCheck
			: collectImg
			" alt="" class="collect-btn" @click="handleCollect('video-06')" />
			</el-tooltip>
			</p>
			</div>
			<h4 id="d027">一、亲和力</h4>
			<p>
			空中乘务员的工作不仅是简单的端茶递水，而是一项需要“眼观六路，耳听八方”的全方位工作，所以，满足旅客的需求和为旅客带来良好的乘机体验是乘务员的首要任务。旅客良好的回馈又首先源于空乘人员良好的亲和力，这就要求乘务员需具备此项基本能力。在服务旅客时，乘务员从内心到外在都应传递友善信息，使旅客产生愉悦、开心、舒适、温馨、信任的心理感受，从而建立乘务员与旅客之间的友好、和睦的关系。
			@@ -2355,28 +1907,17 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3">
			<div class="bj3 fz-15">
			<p>1.新加坡航空为什么要把微笑作为重要的选拔标准？</p>
			<textarea
			v-model="questionData.askAbout.twentySix"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.twentySix" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			<p>2.在生活中保持微笑对你有什么益处？</p>
			<textarea
			v-model="questionData.askAbout.thirtySeven"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.thirtySeven" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			</div>
			</div>
			<p>
			@@ -2391,7 +1932,7 @@
			<ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
			<li class="header-right-Number header-right-title">模块一</li>
			<li class="header-right-Number">民航礼仪与服务能力认知</li>
			<li class="header-right-Number pNum">33</li>
			<li class="p-Num">33</li>
			<li class="header-right-Number cloud">
			<img class="" src="../../assets/images/yemei02.png" alt="" />
			</li>
			@@ -2430,11 +1971,7 @@
			<ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
			<li class="header-left-Number">
			<span class="mr-10 pNum">34</span>
			<span
			><span class="span-box-title"></span>民航服务礼仪<span
			class="span-box-title"
			></span
			></span>
			<span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
			</li>
			<li class="header-left-text">
			<img class="w80" src="../../assets/images/yemei01.png" alt="" />
			@@ -2444,28 +1981,17 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3">
			<div class="bj3 fz-15">
			<p>1.此案例体现了乘务员的什么素养能力？</p>
			<textarea
			v-model="questionData.askAbout.thirtyEight"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.thirtyEight" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			<p>2.使旅客小周感动的原因是什么？从案例中你学到了什么？</p>
			<textarea
			v-model="questionData.askAbout.thirtyNine"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.thirtyNine" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			</div>
			</div>
			<p>
			@@ -2495,7 +2021,7 @@
			<ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
			<li class="header-right-Number header-right-title">模块一</li>
			<li class="header-right-Number">民航礼仪与服务能力认知</li>
			<li class="header-right-Number pNum">35</li>
			<li class="p-Num">35</li>
			<li class="header-right-Number cloud">
			<img class="" src="../../assets/images/yemei02.png" alt="" />
			</li>
			@@ -2509,30 +2035,19 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3">
			<div class="bj3 fz-15">
			<p>
			1.除了基础的服务流程，想让旅客有更舒心的服务体验还需要空乘人员具有什么能力？
			</p>
			<textarea
			v-model="questionData.askAbout.forty"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.forty" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			<p>2.该案例给你什么样的启示？</p>
			<textarea
			v-model="questionData.askAbout.fortyOne"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.fortyOne" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			</div>
			</div>
			<p>
			@@ -2545,7 +2060,7 @@
			<p class="td-0 mt-10 mb-10"><span class="bj2">·触礼旁通·</span></p>
			<p class="center"><span class="cs1">做一名真正的倾听者</span></p>
			<p class="block">
			一架国际航班抵达成都后，有位旅客的行李出现破损。按照行规，对于此类国际航班行李事故一般是不予赔偿的，值机员小吴便向旅客细致地解释并致以歉意。但这位旅客的情绪却异常激动，阐述了此次行程中发生的所有让人不愉快的事件，并将负面情绪一并发泄出来。面对旅客劈头盖脸的发泄和数落，小吴只做了一件事，那就是认真地“倾听”——直到旅客从他的眼神中读到了真诚和共情。当旅客的情绪逐渐平息下来
			一架国际航班抵达成都后，有位旅客的行李出现破损。按照行规，对于此类国际航班行李事故一般是不予赔偿的，值机员小吴便向旅客细致地解释并致以歉意。但这位旅客的情绪却异常激动，阐述了此次行程中发生的所有让人不愉快的事件，并将负面情绪一并发泄出来。面对旅客劈头盖脸的发泄和数落，小吴只做了一件事，那就是认真地“倾听”——直到旅客从他的眼神中读到了真诚和共情。当旅客的情绪逐渐平息下来后，小吴把握时机再次委婉地向对方说明了机场事故处理的流程，并承诺会立即与航空公司代表联系。
			</p>
			</div>
			</div>
			@@ -2556,20 +2071,13 @@
			<ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
			<li class="header-left-Number">
			<span class="mr-10 pNum">36</span>
			<span
			><span class="span-box-title"></span>民航服务礼仪<span
			class="span-box-title"
			></span
			></span>
			<span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
			</li>
			<li class="header-left-text">
			<img class="w80" src="../../assets/images/yemei01.png" alt="" />
			</li>
			</ul>
			<div class="bodystyle">
			<p class="block td-0">
			后，小吴把握时机再次委婉地向对方说明了机场事故处理的流程，并承诺会立即与航空公司代表联系。
			</p>
			<p class="block">
			当航空公司按照常规给出不予赔偿意见后，小吴一边委婉地向乘客转达，一边不懈地向航空公司争取。终于，小吴急旅客之所急、想旅客之所想的服务感动了航空公司，航空公司最终决定给予补偿。
			</p>
			@@ -2579,22 +2087,16 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3">
			<div class="bj3 fz-15">
			<p>
			您从此事例中看到小吴的什么职业素养能力？给您带来了什么启发？
			</p>
			<textarea
			v-model="questionData.askAbout.fortyTwo"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.fortyTwo" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			</div>
			</div>
			<p>
			@@ -2617,7 +2119,7 @@
			<ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
			<li class="header-right-Number header-right-title">模块一</li>
			<li class="header-right-Number">民航礼仪与服务能力认知</li>
			<li class="header-right-Number pNum">37</li>
			<li class="p-Num">37</li>
			<li class="header-right-Number cloud">
			<img class="" src="../../assets/images/yemei02.png" alt="" />
			</li>
			@@ -2636,28 +2138,17 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3">
			<div class="bj3 fz-15">
			<p>1.该案例中哪些地方的沟通还需改进？</p>
			<textarea
			v-model="questionData.askAbout.fortyThree"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.fortyThree" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			<p>2.结合当时的情况，你觉得应该怎样进行有效的沟通？</p>
			<textarea
			v-model="questionData.askAbout.fortyFour"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.fortyFour" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			</div>
			</div>
			<p>
			@@ -2675,7 +2166,7 @@
			<span class="cs1">川航惊魂始末机长刘传健还原细节</span>
			</p>
			<p class="block">
			9800米，9400米，7200米，飞机下降得很快。3U8633航班的9名机组人员和119名乘客，经历了生死一刻。2018年5月14日上午，由四川航空股份有限公司承运的3U8633航班由重庆飞往拉萨。途中，飞机驾驶舱右座风挡玻璃破碎脱落。在两分钟内飞机急降2200米，且在缺氧、低温、强气流的条件下，机长刘传健驾驶飞机于7时42分成功备降
			9800米，9400米，7200米，飞机下降得很快。3U8633航班的9名机组人员和119名乘客，经历了生死一刻。2018年5月14日上午，由四川航空股份有限公司承运的3U8633航班由重庆飞往拉萨。途中，飞机驾驶舱右座风挡玻璃破碎脱落。在两分钟内飞机急降2200米，且在缺氧、低温、强气流的条件下，机长刘传健驾驶飞机于7时42分成功备降成都双流机场。刘传健救了自己，也救了机组同事和上百名乘客。尽管他一再解释这是他的本职工作，但仍有不少人将其称为“英雄”。
			</p>
			</div>
			</div>
			@@ -2686,20 +2177,13 @@
			<ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
			<li class="header-left-Number">
			<span class="mr-10 pNum">38</span>
			<span
			><span class="span-box-title"></span>民航服务礼仪<span
			class="span-box-title"
			></span
			></span>
			<span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
			</li>
			<li class="header-left-text">
			<img class="w80" src="../../assets/images/yemei01.png" alt="" />
			</li>
			</ul>
			<div class="bodystyle">
			<p class="block td-0">
			成都双流机场。刘传健救了自己，也救了机组同事和上百名乘客。尽管他一再解释这是他的本职工作，但仍有不少人将其称为“英雄”。
			</p>
			<p class="block">
			那天航班乘务长毕楠，乘务员张秋奕、周彦雯、黄婷、杨婷一如往常引导乘客就座、放行李，给乘客拿毛毯，并做起飞前的安全检查。驾驶舱内，46岁的机长刘传健和副驾驶徐瑞辰也在做着起飞前的最后准备。刘传健毕业于空军第二飞行学院，在成为川航飞行员之前，他在母校担任教员。重庆至拉萨这条线，他飞了不下百次。飞机在晚点21分钟后顺利起飞。
			</p>
			@@ -2727,7 +2211,7 @@
			<ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
			<li class="header-right-Number header-right-title">模块一</li>
			<li class="header-right-Number">民航礼仪与服务能力认知</li>
			<li class="header-right-Number pNum">39</li>
			<li class="p-Num">39</li>
			<li class="header-right-Number cloud">
			<img class="" src="../../assets/images/yemei02.png" alt="" />
			</li>
			@@ -2741,30 +2225,19 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3">
			<div class="bj3 fz-15">
			<p>1.刘传建机长在处置该事件中，展现了他的哪些能力？</p>
			<textarea
			v-model="questionData.askAbout.fortyFive"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.fortyFive" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			<p>
			2.如果你是该航班的一名乘务员，在平时的培训中你需要积累哪些方面的素养来完善自己处理紧急情况的能力呢？
			</p>
			<textarea
			v-model="questionData.askAbout.fortySix"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.fortySix" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
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			<p>
			@@ -2772,40 +2245,20 @@
			</p>
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			<p class="center videoname">
			<span>视频：川航紧急撤离</span>
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			@@ -2817,7 +2270,7 @@
			<p class="td-0 mb-10 mt-10"><span class="bj2">·触礼旁通·</span></p>
			<p class="center"><span class="cs1">法航紧急撤离事件</span></p>
			<p class="block">
			2005年8月，法航某空客飞机的309名旅客与机组成员上演了“教科书式撤离”，两分钟内机上全部人员成功逃离当时已燃起熊熊大火的飞机，这次逃生经历成了紧急逃生的典范。当时，飞机左侧被雷电击中，飞机内外马上被黑烟笼罩，所有的电灯都熄灭了。据当时的旅客说，周围一片黑暗，紧急氧气面罩降下来。该飞机在暴风雨中滑出跑道183米后，终于停住。机上的12位机组人员非常镇静，反应也相当快捷。机长在驾驶舱中，不断地告诉所有乘客保持平静，听从指挥。其他机组人员快速地从座椅上起身，
			2005年8月，法航某空客飞机的309名旅客与机组成员上演了“教科书式撤离”，两分钟内机上全部人员成功逃离当时已燃起熊熊大火的飞机，这次逃生经历成了紧急逃生的典范。当时，飞机左侧被雷电击中，飞机内外马上被黑烟笼罩，所有的电灯都熄灭了。据当时的旅客说，周围一片黑暗，紧急氧气面罩降下来。该飞机在暴风雨中滑出跑道183米后，终于停住。机上的12位机组人员非常镇静，反应也相当快捷。机长在驾驶舱中，不断地告诉所有乘客保持平静，听从指挥。其他机组人员快速地从座椅上起身，迅速打开飞机侧面的救生门，放下滑梯，一边逐个帮助旅客撤离，一边不断地安慰每个人，使整个疏散工作平稳进行。
			</p>
			</div>
			</div>
			@@ -2828,20 +2281,13 @@
			<ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
			<li class="header-left-Number">
			<span class="mr-10 pNum">40</span>
			<span
			><span class="span-box-title"></span>民航服务礼仪<span
			class="span-box-title"
			></span
			></span>
			<span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
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			<li class="header-left-text">
			<img class="w80" src="../../assets/images/yemei01.png" alt="" />
			</li>
			</ul>
			<div class="bodystyle">
			<p class="block td-0">
			迅速打开飞机侧面的救生门，放下滑梯，一边逐个帮助旅客撤离，一边不断地安慰每个人，使整个疏散工作平稳进行。
			</p>
			<p class="block">
			旅客们在他们的指挥下，没有慌乱，依次先离开座椅，再滑下滑梯。最后，乘务员和驾驶员做了完全的检查，证明所有旅客都安全撤离，没有任何遗漏，方才离开飞机。地面急救人员配合得也非常及时。飞机起火后不到一分钟，机场救护车就赶到了飞机附近。他们将受伤者送往医院，并向大雨中的旅客们提供了保暖的毯子。值勤的警察们还将跑散的旅客集中到安全地点。整项工作有条不紊地进行着。
			</p>
			@@ -2857,7 +2303,7 @@
			</p>
			<h5 id="e026">（四）应急处理能力的培养需要团队协作做保障</h5>
			<p>
			当紧急情况发生时，乘务员之间形成默契，团结起来，保持思想与行动的一致性是
			当紧急情况发生时，乘务员之间形成默契，团结起来，保持思想与行动的一致性是至关重要的。这集中表现在，在航班飞行过程中乘务员应明确各自负责的岗位和职责，在日常飞行中相互协作、相互配合，形成良好的默契，从而保证紧急情况出现时，乘务员组织撤离时不出现拥挤踩踏或者影响紧急情况处置的情况，从而提高撤离效率，保障旅客的安全。
			</p>
			</div>
			</div>
			@@ -2868,7 +2314,7 @@
			<ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
			<li class="header-right-Number header-right-title">模块一</li>
			<li class="header-right-Number">民航礼仪与服务能力认知</li>
			<li class="header-right-Number pNum">41</li>
			<li class="p-Num">41</li>
			<li class="header-right-Number cloud">
			<img class="" src="../../assets/images/yemei02.png" alt="" />
			</li>
			@@ -2876,22 +2322,56 @@
			<li class="header-right-end"><br /></li>
			</ul>
			<div class="bodystyle">
			<p class="td-0">
			至关重要的。这集中表现在，在航班飞行过程中乘务员应明确各自负责的岗位和职责，在日常飞行中相互协作、相互配合，形成良好的默契，从而保证紧急情况出现时，乘务员组织撤离时不出现拥挤踩踏或者影响紧急情况处置的情况，从而提高撤离效率，保障旅客的安全。
			</p>
			<p class="td-0"><span class="bj2">·触礼旁通·</span></p>
			<p class="center"><span class="cs1">团队精神</span></p>
			<p class="block">
			全美航空1549航班两台发动机被鸟击以后，在完全失去动力的情况下飞行员靠飘降成功迫降至哈德逊河面上，155人全部生还。这虽然证明了机长拥有精湛驾驶技术，但不可否认的是，在迫降以后机舱内的疏散工作全部是由乘务员组织完成的，他们以极其专业的素养与团队精神，将全部旅客安全疏散。当时舱内共有三名乘务员，两名乘务员在客舱前部迅速引导旅客撤离，一名在客舱尾部努力引导旅客向机舱前部运动（因为飞机尾部在水中吃水很深，要是任何一个后门被打开，河水会很快进入舱内，飞机可能不会漂浮那么长时间）。在三名乘务员默契的配合下，155名旅客全部生还，而且没有遭受重大伤害。
			</p>
			<h3 id="c010">
			<span class="h3-zt1">任务3</span
			><span class="h3-bk">民航员工基本能力实训</span>
			<span class="h3-zt1">任务3</span><span class="h3-bk">民航员工基本能力实训</span>
			</h3>
			<p><b>任务目标：</b></p>
			<p>1.通过训练培养亲和力。</p>
			<p>2.通过训练培养观察能力。</p>
			<p>3.通过训练培养倾听能力。</p>
			<div class="video-box">
			<p class="center text td-0">
			<video :src="videoPathSeven" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
			x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls
			controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video>
			</p>
			<p class="center videoname">
			<span>视频：民航员工服务能力情景展现</span>
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			<p class="center videoname">
			<span>视频：民航员工服务意识情景展现</span>
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			<h4 id="d033">一、亲和力的训练</h4>
			<h5 id="e027">（一）对镜训练法</h5>
			<p>
			@@ -2910,11 +2390,7 @@
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			<li class="header-left-Number">
			<span class="mr-10 pNum">42</span>
			<span
			><span class="span-box-title"></span>民航服务礼仪<span
			class="span-box-title"
			></span
			></span>
			<span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
			</li>
			<li class="header-left-text">
			<img class="w80" src="../../assets/images/yemei01.png" alt="" />
			@@ -2938,321 +2414,159 @@
			（1）匆忙地行走在路上，别人向你打招呼“你好啊！”，你会停下脚步同他聊聊吗？
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			<div class="fl ml-35">
			<p>
			<input
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			name="one"
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			id="1"
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			<input type="radio" name="one" value="1" id="1" :disabled="evaluation.isCompleteOne"
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			v-model="evaluation.evaluationOneValue.one" @change="setEvaluation" />否
			</p>
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			<p class="block">（2）与朋友交谈时，你是否总是以自己为中心？</p>
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			<p>
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			v-model="evaluation.evaluationOneValue.two" @change="setEvaluation" />否
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			<p class="block">（3）聚会中不到人人疲倦，你不会告退。</p>
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			<p class="block">
			（4）不管别人有没有要求，你都会主动提出建议，告诉他应该怎么去做吗？
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			<div class="fl ml-35">
			<p>
			<input
			type="radio"
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			<p class="block">
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			v-model="evaluation.evaluationOneValue.four" @change="setEvaluation" />否
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			<p class="block">
			（5）你讲的故事或逸事是否总是又长又复杂，别人需要耐心地去听？
			</p>
			<div class="fl ml-35">
			<p>
			<input
			type="radio"
			name="five"
			value="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationOneValue.five"
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			<p class="block">
			<input type="radio" name="five" value="1" :disabled="evaluation.isCompleteOne"
			v-model="evaluation.evaluationOneValue.five" @change="setEvaluation" />是
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			<p>
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			name="five"
			value="0"
			:disabled="evaluation.isComplete"
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			<p class="block">
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			v-model="evaluation.evaluationOneValue.five" @change="setEvaluation" />否
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			<p class="block">（6）当他人在融洽地交谈时，你是否会贸然地插话？</p>
			<div class="fl ml-35">
			<p>
			<input
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			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationOneValue.six"
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			value="0"
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			<p class="block">
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			v-model="evaluation.evaluationOneValue.six" @change="setEvaluation" />否
			</p>
			</div>
			<p class="block">
			（7）你是否会经常津津有味地与朋友谈起他们不认识的人？
			</p>
			<div class="fl ml-35">
			<p>
			<input
			type="radio"
			name="seven"
			value="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationOneValue.seven"
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			<p class="block">
			<input type="radio" name="seven" value="1" :disabled="evaluation.isCompleteOne"
			v-model="evaluation.evaluationOneValue.seven" @change="setEvaluation" />是
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			<p>
			<input
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			name="seven"
			value="0"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationOneValue.seven"
			@change="setEvaluation"
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			<p class="block">
			<input type="radio" name="seven" value="0" :disabled="evaluation.isCompleteOne"
			v-model="evaluation.evaluationOneValue.seven" @change="setEvaluation" />否
			</p>
			</div>
			<p class="block">（8）当别人交谈时，你是否会打断他们？</p>
			<div class="fl ml-35">
			<p>
			<input
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			name="eight"
			value="1"
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			v-model="evaluation.evaluationOneValue.eight"
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			<input type="radio" name="eight" value="1" :disabled="evaluation.isCompleteOne"
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			v-model="evaluation.evaluationOneValue.eight" @change="setEvaluation" />否
			</p>
			</div>
			<p class="block">
			（9）你是否觉得自己讲故事给别人听，比别人讲给你听有意思？
			</p>
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			<p>
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			name="nine"
			value="0"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationOneValue.nine"
			@change="setEvaluation"
			/>否
			<p class="block">
			<input type="radio" name="nine" value="0" :disabled="evaluation.isCompleteOne"
			v-model="evaluation.evaluationOneValue.nine" @change="setEvaluation" />否
			</p>
			</div>
			<p class="block">
			（10）你是否常提醒朋友要信守诺言，问他“你记得吗”或“你忘了吗”？
			</p>
			<div class="fl ml-35">
			<p>
			<input
			type="radio"
			name="ten"
			value="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationOneValue.ten"
			@change="setEvaluation"
			/>是
			<p class="block">
			<input type="radio" name="ten" value="1" :disabled="evaluation.isCompleteOne"
			v-model="evaluation.evaluationOneValue.ten" @change="setEvaluation" />是
			</p>
			<p>
			<input
			type="radio"
			name="ten"
			value="0"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationOneValue.ten"
			@change="setEvaluation"
			/>否
			<p class="block">
			<input type="radio" name="ten" value="0" :disabled="evaluation.isCompleteOne"
			v-model="evaluation.evaluationOneValue.ten" @change="setEvaluation" />否
			</p>
			</div>
			<p class="block">（11）你是否坚持让朋友阅读你认为有趣的信息？</p>
			<div class="fl ml-35">
			<p>
			<input
			type="radio"
			name="eleven"
			value="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationOneValue.eleven"
			@change="setEvaluation"
			/>是
			<p class="block">
			<input type="radio" name="eleven" value="1" :disabled="evaluation.isCompleteOne"
			v-model="evaluation.evaluationOneValue.eleven" @change="setEvaluation" />是
			</p>
			<p>
			<input
			type="radio"
			name="eleven"
			value="0"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationOneValue.eleven"
			@change="setEvaluation"
			/>否
			<p class="block">
			<input type="radio" name="eleven" value="0" :disabled="evaluation.isCompleteOne"
			v-model="evaluation.evaluationOneValue.eleven" @change="setEvaluation" />否
			</p>
			</div>
			<p class="block">
			（12）你是否打电话时说个没完，让其他人在一旁着急等待？
			</p>
			<div class="fl ml-35">
			<p>
			<input
			type="radio"
			name="twelve"
			value="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationOneValue.twelve"
			@change="setEvaluation"
			/>是
			<p class="block">
			<input type="radio" name="twelve" value="1" :disabled="evaluation.isCompleteOne"
			v-model="evaluation.evaluationOneValue.twelve" @change="setEvaluation" />是
			</p>
			<p>
			<input
			type="radio"
			name="twelve"
			value="0"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationOneValue.twelve"
			@change="setEvaluation"
			/>否
			<p class="block">
			<input type="radio" name="twelve" value="0" :disabled="evaluation.isCompleteOne"
			v-model="evaluation.evaluationOneValue.twelve" @change="setEvaluation" />否
			</p>
			</div>
			<p class="block">
			（13）你是否经常发现朋友的短处，并要求他们去改进？
			</p>
			<div class="fl ml-35">
			<p>
			<input
			type="radio"
			name="thirteen"
			value="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationOneValue.thirteen"
			@change="setEvaluation"
			/>是
			<p class="block">
			<input type="radio" name="thirteen" value="1" :disabled="evaluation.isCompleteOne"
			v-model="evaluation.evaluationOneValue.thirteen" @change="setEvaluation" />是
			</p>
			<p>
			<input
			type="radio"
			name="thirteen"
			value="0"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationOneValue.thirteen"
			@change="setEvaluation"
			/>否
			<p class="block">
			<input type="radio" name="thirteen" value="0" :disabled="evaluation.isCompleteOne"
			v-model="evaluation.evaluationOneValue.thirteen" @change="setEvaluation" />否
			</p>
			</div>
			</div>
			@@ -3264,7 +2578,7 @@
			<ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
			<li class="header-right-Number header-right-title">模块一</li>
			<li class="header-right-Number">民航礼仪与服务能力认知</li>
			<li class="header-right-Number pNum">43</li>
			<li class="p-Num">43</li>
			<li class="header-right-Number cloud">
			<img class="" src="../../assets/images/yemei02.png" alt="" />
			</li>
			@@ -3276,50 +2590,26 @@
			（14）当别人谈到你不喜欢的话题时，你是否就不说话了？
			</p>
			<div class="fl ml-35">
			<p>
			<input
			type="radio"
			name="fourteen"
			value="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationOneValue.fourteen"
			@change="setEvaluation"
			/>是
			<p class="block">
			<input type="radio" name="fourteen" value="1" :disabled="evaluation.isCompleteOne"
			v-model="evaluation.evaluationOneValue.fourteen" @change="setEvaluation" />是
			</p>
			<p>
			<input
			type="radio"
			name="fourteen"
			value="0"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationOneValue.fourteen"
			@change="setEvaluation"
			/>否
			<p class="block">
			<input type="radio" name="fourteen" value="0" :disabled="evaluation.isCompleteOne"
			v-model="evaluation.evaluationOneValue.fourteen" @change="setEvaluation" />否
			</p>
			</div>
			<p class="block">
			（15）对种种不如意的事情，你是否总是喜欢找人诉苦？
			</p>
			<div class="fl ml-35">
			<p>
			<input
			type="radio"
			name="fifteen"
			value="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationOneValue.fifteen"
			@change="setEvaluation"
			/>是
			<p class="block">
			<input type="radio" name="fifteen" value="1" :disabled="evaluation.isCompleteOne"
			v-model="evaluation.evaluationOneValue.fifteen" @change="setEvaluation" />是
			</p>
			<p>
			<input
			type="radio"
			name="fifteen"
			value="0"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationOneValue.fifteen"
			@change="setEvaluation"
			/>否
			<p class="block">
			<input type="radio" name="fifteen" value="0" :disabled="evaluation.isCompleteOne"
			v-model="evaluation.evaluationOneValue.fifteen" @change="setEvaluation" />否
			</p>
			</div>
			<!-- 提交按钮 -->
			@@ -3337,7 +2627,7 @@
			</li>
			</ul>
			</div>
			<div class="c-r ml-35" v-if="evaluationOneResults">
			<div class="c-r block" v-if="evaluationOneResults \|\| evaluationOneResults === 0">
			您的得分：{{ evaluationOneResults }}
			</div>
			<h4 id="d034">二、观察能力的训练</h4>
			@@ -3360,102 +2650,46 @@
			<p class="center"><span class="cs1">倾听能力测试</span></p>
			<p class="block">（1）我常常试图同时听几个人的交谈。</p>
			<div class="fl ml-35">
			<p>
			<input
			type="radio"
			name="eOne"
			value="0"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationTwoValue.one"
			@change="setEvaluation"
			/>是
			<p class="block">
			<input type="radio" name="eOne" value="0" id="1" :disabled="evaluation.isCompleteTwo"
			v-model="evaluation.evaluationTwoValue.one" @change="setEvaluation" />是
			</p>
			<p>
			<input
			type="radio"
			name="eOne"
			value="1"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationTwoValue.one"
			@change="setEvaluation"
			/>否
			<p class="block">
			<input type="radio" name="eOne" value="1" id="1" :disabled="evaluation.isCompleteTwo"
			v-model="evaluation.evaluationTwoValue.one" @change="setEvaluation" />否
			</p>
			</div>
			<p class="block">（2）喜欢别人只给我提供事实，我自己做出解释。</p>
			<div class="fl ml-35">
			<p>
			<input
			type="radio"
			name="eTwo"
			value="0"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationTwoValue.two"
			@change="setEvaluation"
			/>是
			<p class="block">
			<input type="radio" name="eTwo" value="0" id="1" :disabled="evaluation.isCompleteTwo"
			v-model="evaluation.evaluationTwoValue.two" @change="setEvaluation" />是
			</p>
			<p>
			<input
			type="radio"
			name="eTwo"
			value="1"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationTwoValue.two"
			@change="setEvaluation"
			/>否
			<p class="block">
			<input type="radio" name="eTwo" value="1" id="1" :disabled="evaluation.isCompleteTwo"
			v-model="evaluation.evaluationTwoValue.two" @change="setEvaluation" />否
			</p>
			</div>
			<p class="block">（3）有时假装自己在认真听别人说话。</p>
			<div class="fl ml-35">
			<p>
			<input
			type="radio"
			name="eThree"
			value="0"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationTwoValue.three"
			@change="setEvaluation"
			/>是
			<p class="block">
			<input type="radio" name="eThree" value="0" id="1" :disabled="evaluation.isCompleteTwo"
			v-model="evaluation.evaluationTwoValue.three" @change="setEvaluation" />是
			</p>
			<p>
			<input
			type="radio"
			name="eThree"
			value="1"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationTwoValue.three"
			@change="setEvaluation"
			/>否
			<p class="block">
			<input type="radio" name="eThree" value="1" id="1" :disabled="evaluation.isCompleteTwo"
			v-model="evaluation.evaluationTwoValue.three" @change="setEvaluation" />否
			</p>
			</div>
			<p class="block">（4）认为自己是非言语沟通方面的好手。</p>
			<div class="fl ml-35">
			<p>
			<input
			type="radio"
			name="eFour"
			value="1"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationTwoValue.four"
			@change="setEvaluation"
			/>是
			<p class="block">
			<input type="radio" name="eFour" value="1" id="1" :disabled="evaluation.isCompleteTwo"
			v-model="evaluation.evaluationTwoValue.four" @change="setEvaluation" />是
			</p>
			<p>
			<input
			type="radio"
			name="eFour"
			value="0"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationTwoValue.four"
			@change="setEvaluation"
			/>否
			<p class="block">
			<input type="radio" name="eFour" value="0" id="1" :disabled="evaluation.isCompleteTwo"
			v-model="evaluation.evaluationTwoValue.four" @change="setEvaluation" />否
			</p>
			</div>
			</div>
			@@ -3467,11 +2701,7 @@
			<ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
			<li class="header-left-Number">
			<span class="mr-10 pNum">44</span>
			<span
			><span class="span-box-title"></span>民航服务礼仪<span
			class="span-box-title"
			></span
			></span>
			<span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
			</li>
			<li class="header-left-text">
			<img class="w80" src="../../assets/images/yemei01.png" alt="" />
			@@ -3480,291 +2710,137 @@
			<div class="bodystyle">
			<p class="block">（5）常常在别人说话之前就知道他要说什么。</p>
			<div class="fl ml-35">
			<p>
			<input
			type="radio"
			name="eFive"
			value="0"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationTwoValue.five"
			@change="setEvaluation"
			/>是
			<p class="block">
			<input type="radio" name="eFive" value="0" id="1" :disabled="evaluation.isCompleteTwo"
			v-model="evaluation.evaluationTwoValue.five" @change="setEvaluation" />是
			</p>
			<p>
			<input
			type="radio"
			name="eFive"
			value="1"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationTwoValue.five"
			@change="setEvaluation"
			/>否
			<p class="block">
			<input type="radio" name="eFive" value="1" id="1" :disabled="evaluation.isCompleteTwo"
			v-model="evaluation.evaluationTwoValue.five" @change="setEvaluation" />否
			</p>
			</div>
			<p class="block">
			（6）如果不喜欢和某人交谈，常常用注意力不集中的方式结束谈话。
			</p>
			<div class="fl ml-35">
			<p>
			<input
			type="radio"
			name="eSix"
			value="0"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationTwoValue.six"
			@change="setEvaluation"
			/>是
			<p class="block">
			<input type="radio" name="eSix" value="0" id="1" :disabled="evaluation.isCompleteTwo"
			v-model="evaluation.evaluationTwoValue.six" @change="setEvaluation" />是
			</p>
			<p>
			<input
			type="radio"
			name="eSix"
			value="1"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationTwoValue.six"
			@change="setEvaluation"
			/>否
			<p class="block">
			<input type="radio" name="eSix" value="1" id="1" :disabled="evaluation.isCompleteTwo"
			v-model="evaluation.evaluationTwoValue.six" @change="setEvaluation" />否
			</p>
			</div>
			<p class="block">
			（7）常常用点头、皱眉等方式让说话人了解我对他说的内容的感觉。
			</p>
			<div class="fl ml-35">
			<p>
			<input
			type="radio"
			name="eSeven"
			value="0"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationTwoValue.seven"
			@change="setEvaluation"
			/>是
			<p class="block">
			<input type="radio" name="eSeven" value="0" id="1" :disabled="evaluation.isCompleteTwo"
			v-model="evaluation.evaluationTwoValue.seven" @change="setEvaluation" />是
			</p>
			<p>
			<input
			type="radio"
			name="eSeven"
			value="1"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationTwoValue.seven"
			@change="setEvaluation"
			/>否
			<p class="block">
			<input type="radio" name="eSeven" value="1" id="1" :disabled="evaluation.isCompleteTwo"
			v-model="evaluation.evaluationTwoValue.seven" @change="setEvaluation" />否
			</p>
			</div>
			<p class="block">（8）常常别人刚说完，我就谈自己的看法。</p>
			<div class="fl ml-35">
			<p>
			<input
			type="radio"
			name="eEight"
			value="0"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationTwoValue.eight"
			@change="setEvaluation"
			/>是
			<p class="block">
			<input type="radio" name="eEight" value="0" id="1" :disabled="evaluation.isCompleteTwo"
			v-model="evaluation.evaluationTwoValue.eight" @change="setEvaluation" />是
			</p>
			<p>
			<input
			type="radio"
			name="eEight"
			value="1"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationTwoValue.eight"
			@change="setEvaluation"
			/>否
			<p class="block">
			<input type="radio" name="eEight" value="1" id="1" :disabled="evaluation.isCompleteTwo"
			v-model="evaluation.evaluationTwoValue.eight" @change="setEvaluation" />否
			</p>
			</div>
			<p class="block">
			（9）别人说话的同时，我常常思考接下来我要说的内容。
			</p>
			<div class="fl ml-35">
			<p>
			<input
			type="radio"
			name="eNine"
			value="0"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationTwoValue.nine"
			@change="setEvaluation"
			/>是
			<p class="block">
			<input type="radio" name="eNine" value="0" id="1" :disabled="evaluation.isCompleteTwo"
			v-model="evaluation.evaluationTwoValue.nine" @change="setEvaluation" />是
			</p>
			<p>
			<input
			type="radio"
			name="eNine"
			value="1"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationTwoValue.nine"
			@change="setEvaluation"
			/>否
			<p class="block">
			<input type="radio" name="eNine" value="1" id="1" :disabled="evaluation.isCompleteTwo"
			v-model="evaluation.evaluationTwoValue.nine" @change="setEvaluation" />否
			</p>
			</div>
			<p class="block">
			（10）说话人的谈话风格常常影响我对谈话内容的兴趣。
			</p>
			<div class="fl ml-35">
			<p>
			<input
			type="radio"
			name="eTen"
			value="0"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationTwoValue.ten"
			@change="setEvaluation"
			/>是
			<p class="block">
			<input type="radio" name="eTen" value="0" id="1" :disabled="evaluation.isCompleteTwo"
			v-model="evaluation.evaluationTwoValue.ten" @change="setEvaluation" />是
			</p>
			<p>
			<input
			type="radio"
			name="eTen"
			value="1"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationTwoValue.ten"
			@change="setEvaluation"
			/>否
			<p class="block">
			<input type="radio" name="eTen" value="1" id="1" :disabled="evaluation.isCompleteTwo"
			v-model="evaluation.evaluationTwoValue.ten" @change="setEvaluation" />否
			</p>
			</div>
			<p class="block">
			（11）为了弄清对方所说的观点，我常采取提问的方式，而不进行猜测。
			</p>
			<div class="fl ml-35">
			<p>
			<input
			type="radio"
			name="eEleven"
			value="1"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationTwoValue.eleven"
			@change="setEvaluation"
			/>是
			<p class="block">
			<input type="radio" name="eEleven" value="1" id="1" :disabled="evaluation.isCompleteTwo"
			v-model="evaluation.evaluationTwoValue.eleven" @change="setEvaluation" />是
			</p>
			<p>
			<input
			type="radio"
			name="eEleven"
			value="0"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationTwoValue.eleven"
			@change="setEvaluation"
			/>否
			<p class="block">
			<input type="radio" name="eEleven" value="0" id="1" :disabled="evaluation.isCompleteTwo"
			v-model="evaluation.evaluationTwoValue.eleven" @change="setEvaluation" />否
			</p>
			</div>
			<p class="block">（12）为了理解对方的观点，我总会下狠功夫。</p>
			<div class="fl ml-35">
			<p>
			<input
			type="radio"
			name="eTwelve"
			value="1"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationTwoValue.twelve"
			@change="setEvaluation"
			/>是
			<p class="block">
			<input type="radio" name="eTwelve" value="1" id="1" :disabled="evaluation.isCompleteTwo"
			v-model="evaluation.evaluationTwoValue.twelve" @change="setEvaluation" />是
			</p>
			<p>
			<input
			type="radio"
			name="eTwelve"
			value="0"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationTwoValue.twelve"
			@change="setEvaluation"
			/>否
			<p class="block">
			<input type="radio" name="eTwelve" value="0" id="1" :disabled="evaluation.isCompleteTwo"
			v-model="evaluation.evaluationTwoValue.twelve" @change="setEvaluation" />否
			</p>
			</div>
			<p class="block">
			（13）常常听自己喜欢听的内容，而不是听别人表达的内容。
			</p>
			<div class="fl ml-35">
			<p>
			<input
			type="radio"
			name="eThirteen"
			value="0"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationTwoValue.thirteen"
			@change="setEvaluation"
			/>是
			<p class="block">
			<input type="radio" name="eThirteen" value="0" id="1" :disabled="evaluation.isCompleteTwo"
			v-model="evaluation.evaluationTwoValue.thirteen" @change="setEvaluation" />是
			</p>
			<p>
			<input
			type="radio"
			name="eThirteen"
			value="1"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationTwoValue.thirteen"
			@change="setEvaluation"
			/>否
			<p class="block">
			<input type="radio" name="eThirteen" value="1" id="1" :disabled="evaluation.isCompleteTwo"
			v-model="evaluation.evaluationTwoValue.thirteen" @change="setEvaluation" />否
			</p>
			</div>
			<p class="block">
			（14）当我和别人意见不一致时，大多数人认为我理解了他们的观点和想法。
			</p>
			<div class="fl ml-35">
			<p>
			<input
			type="radio"
			name="eFourteen"
			value="1"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationTwoValue.fourteen"
			@change="setEvaluation"
			/>是
			<p class="block">
			<input type="radio" name="eFourteen" value="1" id="1" :disabled="evaluation.isCompleteTwo"
			v-model="evaluation.evaluationTwoValue.fourteen" @change="setEvaluation" />是
			</p>
			<p>
			<input
			type="radio"
			name="eFourteen"
			value="0"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationTwoValue.fourteen"
			@change="setEvaluation"
			/>否
			<p class="block">
			<input type="radio" name="eFourteen" value="0" id="1" :disabled="evaluation.isCompleteTwo"
			v-model="evaluation.evaluationTwoValue.fourteen" @change="setEvaluation" />否
			</p>
			</div>
			<p class="block">（15）别人说话的同时，我也在评价他讲的内容。</p>
			<div class="fl ml-35">
			<p>
			<input
			type="radio"
			name="eFifteen"
			value="0"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationTwoValue.fifteen"
			@change="setEvaluation"
			/>是
			<p class="block">
			<input type="radio" name="eFifteen" value="0" id="1" :disabled="evaluation.isCompleteTwo"
			v-model="evaluation.evaluationTwoValue.fifteen" @change="setEvaluation" />是
			</p>
			<p>
			<input
			type="radio"
			name="eFifteen"
			value="1"
			id="1"
			:disabled="evaluation.isComplete"
			v-model="evaluation.evaluationTwoValue.fifteen"
			@change="setEvaluation"
			/>否
			<p class="block">
			<input type="radio" name="eFifteen" value="1" id="1" :disabled="evaluation.isCompleteTwo"
			v-model="evaluation.evaluationTwoValue.fifteen" @change="setEvaluation" />否
			</p>
			</div>

			@@ -3782,18 +2858,15 @@
			</button>
			</li>
			<li>
			<button
			@click="
			evaluation.showCheckAnswer = !evaluation.showCheckAnswer
			"
			class="parimary-btn"
			>
			<button @click="
			evaluation.showCheckAnswer = !evaluation.showCheckAnswer
			" class="parimary-btn">
			评分标准
			</button>
			</li>
			</ul>
			</div>
			<div class="c-r ml-35" v-if="evaluationTwoResults != ''">
			<div class="c-r block" v-if="evaluationTwoResults \|\| evaluationTwoResults === 0">
			您的得分：{{ evaluationTwoResults }}
			</div>
			<div v-show="evaluation.showCheckAnswer" class="mb-30">
			@@ -3826,7 +2899,7 @@
			</p>
			<p class="block">3.完成动作后睁开眼，摊开纸看看是否相同。</p>
			<p class="block">
			4.过程中学员如有发问需给予响应，但学员如保持沉默，则在学员完成每一个动作
			4.过程中学员如有发问需给予响应，但学员如保持沉默，则在学员完成每一个动作后继续下指令。
			</p>
			</div>
			</div>
			@@ -3837,7 +2910,7 @@
			<ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
			<li class="header-right-Number header-right-title">模块一</li>
			<li class="header-right-Number">民航礼仪与服务能力认知</li>
			<li class="header-right-Number pNum">45</li>
			<li class="p-Num">45</li>
			<li class="header-right-Number cloud">
			<img class="" src="../../assets/images/yemei02.png" alt="" />
			</li>
			@@ -3845,7 +2918,6 @@
			<li class="header-right-end"><br /></li>
			</ul>
			<div class="bodystyle">
			<p class="block td-0">后继续下指令。</p>
			<p class="block">
			5.也可采取不允许发问的方式进行第一次游戏活动，活动后进行讨论，然后再以同样方式再做一次，完成后睁开眼，摊开纸看看是否相同。
			</p>
			@@ -3860,187 +2932,81 @@
			1.作为一名民用航空人员，应具备哪些基本能力呢？（　　）（多选题）
			</p>
			<p>
			<input
			type="checkbox"
			name="ball1"
			:disabled="questionData.isComplete"
			value="A"
			id="1"
			v-model="questionData.projectThree.one.value"
			@change="setBookQuestion"
			/>A.良好的亲和能力
			<input type="checkbox" name="ball1" :disabled="questionData.isComplete" value="A" id="1"
			v-model="questionData.projectThree.one.value" @change="setBookQuestion" />A.良好的亲和能力
			</p>
			<p>
			<input
			type="checkbox"
			name="ball1"
			:disabled="questionData.isComplete"
			value="B"
			id="1"
			v-model="questionData.projectThree.one.value"
			@change="setBookQuestion"
			/>B.细微的观察能力
			<input type="checkbox" name="ball1" :disabled="questionData.isComplete" value="B" id="1"
			v-model="questionData.projectThree.one.value" @change="setBookQuestion" />B.细微的观察能力
			</p>
			<p>
			<input
			type="checkbox"
			name="ball1"
			:disabled="questionData.isComplete"
			value="C"
			id="1"
			v-model="questionData.projectThree.one.value"
			@change="setBookQuestion"
			/>C.敏锐的注意能力
			<input type="checkbox" name="ball1" :disabled="questionData.isComplete" value="C" id="1"
			v-model="questionData.projectThree.one.value" @change="setBookQuestion" />C.敏锐的注意能力
			</p>
			<p>
			<input
			type="checkbox"
			name="ball1"
			:disabled="questionData.isComplete"
			value="D"
			id="1"
			v-model="questionData.projectThree.one.value"
			@change="setBookQuestion"
			/>D.主动的倾听能力
			<input type="checkbox" name="ball1" :disabled="questionData.isComplete" value="D" id="1"
			v-model="questionData.projectThree.one.value" @change="setBookQuestion" />D.主动的倾听能力
			</p>
			<p>
			<input
			type="checkbox"
			name="ball1"
			:disabled="questionData.isComplete"
			value="E"
			id="1"
			v-model="questionData.projectThree.one.value"
			@change="setBookQuestion"
			/>E.有效的沟通能力
			<input type="checkbox" name="ball1" :disabled="questionData.isComplete" value="E" id="1"
			v-model="questionData.projectThree.one.value" @change="setBookQuestion" />E.有效的沟通能力
			</p>
			<p>
			<input
			type="checkbox"
			name="ball1"
			:disabled="questionData.isComplete"
			value="F"
			id="1"
			v-model="questionData.projectThree.one.value"
			@change="setBookQuestion"
			/>F.应急处理能力
			<input type="checkbox" name="ball1" :disabled="questionData.isComplete" value="F" id="1"
			v-model="questionData.projectThree.one.value" @change="setBookQuestion" />F.应急处理能力
			</p>
			<p>
			2.民用航空人员在服务过程中应使用正确适当的用语。下列哪些服务用语是忌讳的？（　　）（多选题）
			</p>
			<p>
			<input
			type="checkbox"
			name="ball1"
			:disabled="questionData.isComplete"
			value="A"
			id="2"
			v-model="questionData.projectThree.two.value"
			@change="setBookQuestion"
			/>A.对旅客使用不恰当的称呼
			<input type="checkbox" name="ball1" :disabled="questionData.isComplete" value="A" id="2"
			v-model="questionData.projectThree.two.value" @change="setBookQuestion" />A.对旅客使用不恰当的称呼
			</p>
			<p>
			<input
			type="checkbox"
			name="ball1"
			:disabled="questionData.isComplete"
			value="B"
			id="2"
			v-model="questionData.projectThree.two.value"
			@change="setBookQuestion"
			/>B.对旅客使用不耐烦、推托、冷漠的语句
			<input type="checkbox" name="ball1" :disabled="questionData.isComplete" value="B" id="2"
			v-model="questionData.projectThree.two.value" @change="setBookQuestion" />B.对旅客使用不耐烦、推托、冷漠的语句
			</p>
			<p>
			<input
			type="checkbox"
			name="ball1"
			:disabled="questionData.isComplete"
			value="C"
			id="2"
			v-model="questionData.projectThree.two.value"
			@change="setBookQuestion"
			/>C.对旅客提出的问题热情大方地回应，做到及时有效的沟通
			<input type="checkbox" name="ball1" :disabled="questionData.isComplete" value="C" id="2"
			v-model="questionData.projectThree.two.value" @change="setBookQuestion" />C.对旅客提出的问题热情大方地回应，做到及时有效的沟通
			</p>
			<p>
			<input
			type="checkbox"
			name="ball1"
			:disabled="questionData.isComplete"
			value="D"
			id="2"
			v-model="questionData.projectThree.two.value"
			@change="setBookQuestion"
			/>D.对旅客使用反问、责问、轻视的语句
			<input type="checkbox" name="ball1" :disabled="questionData.isComplete" value="D" id="2"
			v-model="questionData.projectThree.two.value" @change="setBookQuestion" />D.对旅客使用反问、责问、轻视的语句
			</p>
			<p>
			<input
			type="checkbox"
			name="ball1"
			:disabled="questionData.isComplete"
			value="E"
			id="2"
			v-model="questionData.projectThree.two.value"
			@change="setBookQuestion"
			/>E.对旅客使用催促命令式的语句
			<input type="checkbox" name="ball1" :disabled="questionData.isComplete" value="E" id="2"
			v-model="questionData.projectThree.two.value" @change="setBookQuestion" />E.对旅客使用催促命令式的语句
			</p>
			<p>
			3.作为一名民用航空人员，当面对突发情况时应沉着冷静，同时也该具备哪些基本素养能力呢？（　　）（多选题）
			</p>
			<p>
			<input
			type="checkbox"
			name="ball1"
			:disabled="questionData.isComplete"
			value="A"
			id="3"
			v-model="questionData.projectThree.three.value"
			@change="setBookQuestion"
			/>A.心理素质
			<input type="checkbox" name="ball1" :disabled="questionData.isComplete" value="A" id="3"
			v-model="questionData.projectThree.three.value" @change="setBookQuestion" />A.心理素质
			</p>
			<p>
			<input
			type="checkbox"
			name="ball1"
			:disabled="questionData.isComplete"
			value="B"
			id="3"
			v-model="questionData.projectThree.three.value"
			@change="setBookQuestion"
			/>B.坚实的专业知识
			<input type="checkbox" name="ball1" :disabled="questionData.isComplete" value="B" id="3"
			v-model="questionData.projectThree.three.value" @change="setBookQuestion" />B.坚实的专业知识
			</p>
			<p>
			<input
			type="checkbox"
			name="ball1"
			:disabled="questionData.isComplete"
			value="C"
			id="3"
			v-model="questionData.projectThree.three.value"
			@change="setBookQuestion"
			/>C.组织能力
			<input type="checkbox" name="ball1" :disabled="questionData.isComplete" value="C" id="3"
			v-model="questionData.projectThree.three.value" @change="setBookQuestion" />C.组织能力
			</p>
			<p>
			<input
			type="checkbox"
			name="ball1"
			:disabled="questionData.isComplete"
			value="D"
			id="3"
			v-model="questionData.projectThree.three.value"
			@change="setBookQuestion"
			/>D.团队精神
			<input type="checkbox" name="ball1" :disabled="questionData.isComplete" value="D" id="3"
			v-model="questionData.projectThree.three.value" @change="setBookQuestion" />D.团队精神
			</p>
			<p>4.根据目前所学专业，请分析自己应该具备哪些素养能力。</p>
			<textarea
			v-model="questionData.projectThree.four.value"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.projectThree.four.value" placeholder="请输入内容" rows="4"
			class="fz-16 textarea-box" @change="setBookQuestion"></textarea>
			</div>
			</div>
			</div>
			<dialogExaminations :isClear="dialogVisibleOne" :primaryColor="themeColor"
			:cardList="interfaceQuestion[questionNum]" v-if="interfaceQuestion" :chapter="1" :page="questionNum"
			:questionTitle="questionTitleMain" ref="dialogRef">
			</dialogExaminations>
			</div>
			</template>

			@@ -4050,18 +3016,32 @@
			getCollectResource,
			setCollectResource,
			} from "@/assets/methods/resources";
			import dialogExaminations from "@/components/dialogExaminations/index.vue";
			export default {
			name: "chapterOne",
			props: {
			showPageList: {
			type: Array,
			},
			interfaceQuestion: {
			type: Object,
			},
			},
			components: {
			dialogExaminations,
			},
			data() {
			return {
			collectImg: require("../../assets/images/icon/heart.png"),
			collectCheck: require("../../assets/images/icon/heart-check.png"),
			videoPathOne: "",
			videoPathTwo: "",
			videoPathThree: "",
			videoPathFour: "",
			videoPathFive: "",
			videoPathSix: "",
			videoPathSeven: "",
			videoPathEight: "",
			collectResourceList: [],
			showQuestionAnswer: false,
			showChoiceAnswer: false,
			@@ -4069,6 +3049,14 @@
			isFocused: null,
			chapterData: {
			isCollectVideo: false,
			isCollectVideoOne: false,
			isCollectVideoTwo: false,
			isCollectVideoThree: false,
			isCollectVideoFour: false,
			isCollectVideoFive: false,
			isCollectVideoSix: false,
			isCollectVideoSeven: false,
			isCollectVideoEight: false,
			},
			questionData: {
			isComplete: false,
			@@ -4176,7 +3164,8 @@
			},
			evaluation: {
			showCheckAnswer: false,
			isComplete: false,
			isCompleteOne: false,
			isCompleteTwo: false,
			evaluationOneValue: {
			one: "",
			two: "",
			@@ -4212,14 +3201,32 @@
			fourteen: "",
			fifteen: "",
			}, //测评答案

			},
			evaluationOneResults: "", //测评结果
			evaluationTwoResults: "", //测评结果
			// 题目相关
			dialogVisibleOne: false,
			themeColor: "#6E85AF",
			questionNum: 0,
			questionTitleMain: "",
			chapter001: {
			question: {
			1: {
			questionTitleMain: "模块一　礼仪认知",
			questionNum: 18,
			},
			2: {
			questionTitleMain: "模块一　民航服务意识认知",
			questionNum: 31,
			},
			},
			},
			};
			},


			async mounted() {
			//项目自测及寻礼之问
			const bookQuestion = localStorage.getItem(
			"aviationEtiquette-book-chapter01-question"
			);
			@@ -4227,19 +3234,29 @@
			this.questionData = JSON.parse(bookQuestion);
			}

			// const evaluationData = localStorage.getItem(
			// "aviationEtiquette-book-chapter01-evaluation"
			// );
			// if (evaluationData) {
			// this.evaluation = JSON.parse(evaluationData);
			// }

			const videoData = localStorage.getItem(
			"civilAviatyonSevervices-book-chapter001"
			//测试
			console.log(this.evaluation)
			const evaluationData = localStorage.getItem(
			"aviationEtiquette-book-evaluation-chapter001"
			);
			if (videoData) {
			this.chapter001 = JSON.parse(videoData);
			if (evaluationData) {
			this.evaluation = JSON.parse(evaluationData);
			}

			const evaluationOneData = localStorage.getItem(
			"aviationEtiquette-book-evaluation-one"
			);
			if (evaluationOneData) {
			this.evaluationOneResults = evaluationOneData;
			}

			const evaluationTwoData = localStorage.getItem(
			"aviationEtiquette-book-evaluation-two"
			);
			if (evaluationTwoData) {
			this.evaluationTwoResults = evaluationTwoData;
			}

			this.getVidoePath();
			this.collectResourceList = await getCollectResource(
			this.config.activeBook.bookId
			@@ -4250,6 +3267,28 @@
			this.videoPathOne = await getResourcePath(
			"4f0afd466e16bde40a447ff467452181"
			);
			this.videoPathTwo = await getResourcePath(
			"dfa7f3d64168acde32e4ca07a9001e79"
			);
			this.videoPathThree = await getResourcePath(
			"602e257498cd61657b759edd5be0221d"
			);
			this.videoPathFour = await getResourcePath(
			"571b9fb7962e8fc30749893919d2157b"
			);
			this.videoPathFive = await getResourcePath(
			"3b4d6a336fad79e9c4f137e142c26f0b"
			);
			this.videoPathSix = await getResourcePath(
			"2b112927d0029591bee2ad5de73e3e2a"
			);
			this.videoPathSeven = await getResourcePath(
			"e483ec3b940fcc8616b8aea894d5ded0"
			);
			this.videoPathEight = await getResourcePath(
			"be07f31967532a808843e53df1a436d5"
			);

			},
			setBookQuestion() {
			localStorage.setItem(
			@@ -4260,50 +3299,80 @@

			//测试提交
			setEvaluation() {
			localStorage.setItem(
			"aviationEtiquette-book-chapter01-evaluation",
			JSON.stringify(this.evaluation)
			);
			// localStorage.setItem(
			// "aviationEtiquette-book-chapter01-evaluation",
			// JSON.stringify(this.evaluation)
			// );
			},
			goCheckOne() {
			let obj = 0;
			let index = 0;
			for (let key in this.evaluation.evaluationOneValue) {
			if (this.evaluation.evaluationOneValue[key] == "1") {
			if (this.evaluation.evaluationOneValue[key] === "") {
			index++
			}
			if (this.evaluation.evaluationOneValue[key] === "1") {
			obj = obj + 1;
			} else {
			obj = obj + 0;
			}
			}
			if (obj) {
			if (index > 0 \|\| Object.keys(this.evaluation.evaluationOneValue).length < 15) {
			this.$message({
			message: "您还有题目未选择答案",
			type: "warning"
			});
			return;
			} else {
			this.evaluationOneResults = obj;
			this.evaluation.isCompleteOne = true
			localStorage.setItem("aviationEtiquette-book-evaluation-chapter001", JSON.stringify(this.evaluation));
			localStorage.setItem("aviationEtiquette-book-evaluation-one", this.evaluationOneResults);
			}

			},
			changeCheckData() {
			this.evaluationOneResults = "";
			this.evaluationOneResults = '';
			this.evaluation.evaluationOneValue = {};
			localStorage.setItem(
			"aviationEtiquette-book-chapter01-evaluation",
			JSON.stringify(this.evaluation)
			);
			this.evaluation.isCompleteOne = false
			localStorage.setItem("aviationEtiquette-book-evaluation-chapter001", JSON.stringify(this.evaluation));
			localStorage.removeItem("aviationEtiquette-book-evaluation-one");
			},

			goCheckTwo() {
			let obj = 0;
			let index = 0;
			for (let key in this.evaluation.evaluationTwoValue) {
			if (this.evaluation.evaluationTwoValue[key] === "") {
			index++
			}
			if (this.evaluation.evaluationTwoValue[key] == "0") {
			obj = obj + 1;
			}
			}
			this.evaluationTwoResults = 105 - obj * 7;
			this.evaluation.showCheckAnswer = true;
			if (index > 0 \|\| Object.keys(this.evaluation.evaluationTwoValue).length < 15) {
			this.$message({
			message: "您还有题目未选择答案",
			type: "warning"
			});
			return;
			} else {
			this.evaluationTwoResults = 105 - obj * 7;
			this.evaluation.showCheckAnswer = true;
			this.evaluation.isCompleteTwo = true
			localStorage.setItem("aviationEtiquette-book-evaluation-chapter001", JSON.stringify(this.evaluation));
			localStorage.setItem("aviationEtiquette-book-evaluation-two", this.evaluationOneResults);
			}
			},

			changeCheckTwo() {
			this.evaluationTwoResults = "";
			this.evaluation.evaluationTwoValue = {};
			localStorage.setItem(
			"aviationEtiquette-book-chapter01-evaluation",
			JSON.stringify(this.evaluation)
			);
			this.evaluation.isCompleteTwo = false
			localStorage.setItem("aviationEtiquette-book-evaluation-chapter001", JSON.stringify(this.evaluation));
			localStorage.removeItem("aviationEtiquette-book-evaluation-two");
			},

			handleFocus(id) {
			this.isFocused = id; // 当textarea聚焦时，设置为true
			},
			@@ -4322,16 +3391,79 @@
			"视频：川航紧急撤离"
			);
			this.chapterData.isCollectVideo = !this.chapterData.isCollectVideo;
			} else if (e == "video-02") {
			this.handleCollectResource(
			"dfa7f3d64168acde32e4ca07a9001e79",
			"dfa7f3d64168acde32e4ca07a9001e79",
			"",
			"视频",
			"bits",
			"视频：礼仪认知"
			);
			this.chapterData.isCollectVideoOne = !this.chapterData.isCollectVideoOne;
			} else if (e == "video-03") {
			this.handleCollectResource(
			"602e257498cd61657b759edd5be0221d",
			"602e257498cd61657b759edd5be0221d",
			"",
			"视频",
			"bits",
			"视频：民航服务意识认知"
			);
			this.chapterData.isCollectVideoTwo = !this.chapterData.isCollectVideoTwo;
			} else if (e == "video-04") {
			this.handleCollectResource(
			"571b9fb7962e8fc30749893919d2157b",
			"571b9fb7962e8fc30749893919d2157b",
			"",
			"视频",
			"bits",
			"视频：理解主动服务的重要性"
			);
			this.chapterData.isCollectVideoThree = !this.chapterData.isCollectVideoThree;
			} else if (e == "video-05") {
			this.handleCollectResource(
			"3b4d6a336fad79e9c4f137e142c26f0b",
			"3b4d6a336fad79e9c4f137e142c26f0b",
			"",
			"视频",
			"bits",
			"视频：民航员工应具备的能力"
			);
			this.chapterData.isCollectVideoFour = !this.chapterData.isCollectVideoFour;
			} else if (e == "video-06") {
			this.handleCollectResource(
			"2b112927d0029591bee2ad5de73e3e2a",
			"2b112927d0029591bee2ad5de73e3e2a",
			"",
			"视频",
			"bits",
			"视频：民航员工基本能力认知"
			);
			this.chapterData.isCollectVideoFive = !this.chapterData.isCollectVideoFive;
			} else if (e == "video-07") {
			this.handleCollectResource(
			"e483ec3b940fcc8616b8aea894d5ded0",
			"e483ec3b940fcc8616b8aea894d5ded0",
			"",
			"视频",
			"bits",
			"视频：民航员工服务能力情景展现"
			);
			this.chapterData.isCollectVideoSix = !this.chapterData.isCollectVideoSix;
			} else if (e == "video-08") {
			this.handleCollectResource(
			"be07f31967532a808843e53df1a436d5",
			"be07f31967532a808843e53df1a436d5",
			"",
			"视频",
			"bits",
			"视频：民航员工服务意识情景展现"
			);
			this.chapterData.isCollectVideoSeven = !this.chapterData.isCollectVideoSeven;
			}
			this.handleChapterData();
			},

			handleChapterData() {
			localStorage.setItem(
			"aviationEtiquette-book-chapter02-Data",
			JSON.stringify(this.chapterData)
			);
			},
			//资源收藏事件
			// resourcePath 文件路径，
			// resourceType 文件类型
			@@ -4363,6 +3495,14 @@
			this.collectResourceList
			);
			},

			openQuestion(num) {
			if (num) {
			this.questionNum = this.chapter001.question[num].questionNum;
			this.questionTitleMain = this.chapter001.question[num].questionTitleMain;
			this.$refs.dialogRef.openDialogQuestion();
			}
			},
			},
			};
			</script>