| | |
| | | <p class="bj-1-zt">1.提高个人在人际沟通过程中的语言温度。</p> |
| | | <p class="bj-1-zt">2.提升民航对客服务沟通过程中的效能。</p> |
| | | <p><br></p> |
| | | <p><br></p> |
| | | <p><br></p> |
| | | <div class="video-box-cover"> |
| | | <p class="center text"> |
| | | <video :src="videoPathOne" webkit-playsinline="true" x-webkit-airplay="true" |
| | | playsinline="true" x5-video-orientation="h5" x5-video-player-fullscreen="true" |
| | | x5-playsinline="" controls controlslist="nodownload" class="w100 video" |
| | | style=" border-radius: 10px; "></video> |
| | | </p> |
| | | <p class="center videoname"> |
| | | <span>视频:项目三 导入 </span> |
| | | <el-tooltip class="item" effect="dark" |
| | | :content="chapterData.isCollectVideo ? '点击取消' : '点击收藏'" placement="top-start"> |
| | | <img :src="collectResourceList.findIndex(item => item.id == 'f3397edec7e58dc77e76ce434e66f096') > -1 ? collectCheck : collectImg" |
| | | alt="" class="collect-btn" @click="handleCollect('video-01')" /> |
| | | </el-tooltip> |
| | | </p> |
| | | </div> |
| | | <p><br></p> |
| | | </div> |
| | | </div> |
| | |
| | | <p class="p-even block2">【开心热情】您好,欢迎登机。我是本次航班的乘务员,很开心为您服务。</p> |
| | | <p class="p-even block2">【无精打采】您好,欢迎登机。我是本次航班的乘务员,很开心为您服务。</p> |
| | | <p class="p-even block2">听到别人用不同的感情朗读上面这句话的时候,你最大的感受是什么?请将你的感受总结成一句话,然后用一分钟进行小组交流。</p> |
| | | <textarea v-model="questionData.teskOne.one" placeholder="请输入内容" rows="6" |
| | | class="fz-16 block2 ml-9 textarea-box" @change="setBookQuestion"></textarea> |
| | | <p class="left p-even"><span class="bj2">知识准备▼</span></p> |
| | | <p class="p-even"> |
| | | 在民航服务过程中,语言的运用既体现服务人员个人的水准,又代表着航空公司的精神面貌,甚至影响着整个中国民航业的发展前景。可以说语言交际的成败,直接影响着民航服务的成败。</p> |
| | |
| | | <p class="td-0"><span class="bj5-xyx">课堂研讨</span></p> |
| | | </div> |
| | | <p>1.请列举工作中常用的尊称。</p> |
| | | <textarea v-model="questionData.teskOne.two" placeholder="请输入内容" rows="6" |
| | | class="fz-16 ml-2e textarea-box" @change="setBookQuestion"></textarea> |
| | | <p>2.请简述称谓的禁忌。</p> |
| | | <textarea v-model="questionData.teskOne.three" placeholder="请输入内容" rows="6" |
| | | class="fz-16 ml-2e textarea-box" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | <h3 id="c025"><span class="zt-h4 unit3-c">二、</span><span class="qyls-h4 unit3-c">东西方姓名差异</span></h3> |
| | | <p class="p-odd"> |
| | |
| | | <p class="p-even">如果您现在暂时不需要用餐,我们将在您需要时提供,到时请您按呼唤铃,我们将随时为您服务。</p> |
| | | <p class="p-even">我还能为(帮)您做点什么吗?</p> |
| | | <p class="p-even">(请稍等)我会尽力为您解决。</p> |
| | | <div class="video-box"> |
| | | <p class="center text"> |
| | | <video :src="videoPathTwo" webkit-playsinline="true" x-webkit-airplay="true" |
| | | playsinline="true" x5-video-orientation="h5" x5-video-player-fullscreen="true" |
| | | x5-playsinline="" controls controlslist="nodownload" class="w100 video" |
| | | style=" border-radius: 10px; "></video> |
| | | </p> |
| | | <p class="center videoname"> |
| | | <span>视频:项目三 任务1 </span> |
| | | <el-tooltip class="item" effect="dark" |
| | | :content="chapterData.isCollectVideo01 ? '点击取消' : '点击收藏'" placement="top-start"> |
| | | <img :src="collectResourceList.findIndex(item => item.id == '9908b7f1a3e2197b0d74ffefc42a3fd9') > -1 ? collectCheck : collectImg" |
| | | alt="" class="collect-btn" @click="handleCollect('video-02')" /> |
| | | </el-tooltip> |
| | | </p> |
| | | </div> |
| | | </div> |
| | | </div> |
| | | </div> |
| | |
| | | <li class="header-left-text">民航服务基本技能(第 2 版)</li> |
| | | </ul> |
| | | <div class="bodystyle"> |
| | | <p class="left p-even"><span class="bj2">任务工单▼</span></p> |
| | | <p class="center p-even openImgBox"><img class="img-0" alt="" |
| | | src="../../assets/images/0085-1.jpg" /></p> |
| | | <p class="left "><span class="bj2">任务工单▼</span></p> |
| | | <table border="1" cellpadding="4" cellspacing="0" |
| | | style="border-color: #5192c6; border-collapse: collapse" class="fz-15"> |
| | | <tr class="table-th-bc"> |
| | | <td class="center" colspan="5">民航服务基本技能任务工单</td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center">项目</td> |
| | | <td class="ta-l" colspan="4">学习服务用语</td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center">任务</td> |
| | | <td class="ta-l" colspan="4"> |
| | | 了解服务用语规范 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center wh-no">负责导师</td> |
| | | <td class="ta-l" colspan="1"> |
| | | <input v-model="tableData.teskTableOne.one" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center wh-no" colspan="2">截至日期</td> |
| | | <td class="ta-l" colspan="1"> |
| | | <input v-model="tableData.teskTableOne.two" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center">任务描述</td> |
| | | <td class="ta-l" colspan="4"> |
| | | 本工单依据民航服务的典型工作任务制定,主要面向民航服务岗位,提升学生对语言知识了解程度和语言艺术水平。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center" rowspan="3">任务目标</td> |
| | | <td class="ta-l" colspan="1">目标</td> |
| | | <td class="ta-l" colspan="3"> |
| | | 掌据在对客服务过程中如何进行规范称呼。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="ta-l" rowspan="2" colspan="1">关键成果</td> |
| | | <td class="ta-l" colspan="3"> |
| | | 1.了解称谓规范语。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="ta-l" colspan="3"> |
| | | 2.能独立判断东西方姓名差异。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center">任务重点</td> |
| | | <td class="ta-l" colspan="4"> |
| | | 1.能够使用称谓规范语进行对客服务。<br />2.能够识别中英文姓名的差异。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center w15">主要内容</td> |
| | | <td class="ta-l w20" valign="top"> |
| | | ①口述工作中常见的称谓规范语。 |
| | | </td> |
| | | <td class="ta-l w20" valign="top"> |
| | | ②小组协作进行值机阶段对客服务情景模拟。 |
| | | </td> |
| | | <td class="ta-l w20" valign="top"> |
| | | ③能准确判断东西方姓名差异。 |
| | | </td> |
| | | <td class="ta-l w20" valign="top"> |
| | | ④能识别中英文环境中姓名的差异。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center" colspan="">任务难度</td> |
| | | <td class="center"> |
| | | <input value="a" type="radio" v-model="tableData.teskTableOne.twelve" |
| | | @change="setBookTableData" /> |
| | | 简单 |
| | | </td> |
| | | <td class="center"> |
| | | <input value="b" type="radio" v-model="tableData.teskTableOne.twelve" |
| | | @change="setBookTableData" /> |
| | | 一般 |
| | | </td> |
| | | <td class="center"> |
| | | <input value="c" type="radio" v-model="tableData.teskTableOne.twelve" |
| | | @change="setBookTableData" /> |
| | | 偏难 |
| | | </td> |
| | | <td class="center"> |
| | | <input value="d" type="radio" v-model="tableData.teskTableOne.twelve" |
| | | @change="setBookTableData" /> |
| | | 困难 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center">完成确认</td> |
| | | <td class="center">序号</td> |
| | | <td class="center" colspan="2">检查事项</td> |
| | | <td class="center">组长签字</td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableOne.three" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center">1</td> |
| | | <td class="ta-l" colspan="2">任务要求是否明确?</td> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableOne.four" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableOne.five" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center">2</td> |
| | | <td class="ta-l" colspan="2"> |
| | | 服务用语是否规范? |
| | | </td> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableOne.six" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableOne.seven" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center">3</td> |
| | | <td class="ta-l" colspan="2"> |
| | | 对客服务过程中表达是否得当? |
| | | </td> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableOne.eight" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableOne.nine" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center">4</td> |
| | | <td class="ta-l" colspan="2"> |
| | | 语言表达过程中是否声情并茂? |
| | | </td> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableOne.ten" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableOne.eleven" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center">5</td> |
| | | <td class="ta-l" colspan="2"> |
| | | 任务完成期间是否注意语言规范? |
| | | </td> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableOne.thirteen" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="ta-l" colspan="5"> |
| | | <p>注意事项:</p> |
| | | <p>1.请严格按照工单内容要求进行项目实践,不得随意更改流程。</p> |
| | | <p>2.在完成任务后,请进行自检,完成请打√。</p> |
| | | <p style="text-align: right">教师签字: |
| | | <input v-model="tableData.teskTableOne.fourteen" class="input-bottom-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </p> |
| | | </td> |
| | | </tr> |
| | | </table> |
| | | <p class="left p-even"><span class="bj2">拓展训练▼</span></p> |
| | | <p class=" p-even">请按照本任务教授的知识要点,撰写旅客登机后乘务员广播词,要求措辞得当,合理地运用服务用语。</p> |
| | | <textarea v-model="questionData.teskOne.four" placeholder="请输入内容" rows="6" |
| | | class="fz-16 textarea-box-left" @change="setBookQuestion"></textarea> |
| | | <p class="left p-even"><span class="bj2">自我评价▼</span></p> |
| | | <textarea v-model="questionData.teskOne.five" placeholder="请输入内容" rows="6" |
| | | class="fz-16 textarea-box-left" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | </div> |
| | | </div> |
| | |
| | | <h2 id="b004" class="unit3-c">任务二<br />掌握礼貌服务用语</h2> |
| | | <div class="task-u3-c"></div> |
| | | <p class="left"><span class="bj2">任务描述▼</span></p> |
| | | <p class="p-odd"> |
| | | <p class="p-odd block2"> |
| | | 礼貌用语是民航服务人员向旅客表示意愿、交流思想情感和沟通信息的重要交际工具,是一种对旅客表示友好和尊敬的语言。在服务过程中,它具有体现礼貌和提供服务的双重特性,是民航服务人员完成工作的重要手段。 |
| | | </p> |
| | | <textarea v-model="questionData.teskTwo.one" placeholder="请输入内容" rows="6" |
| | | class="fz-16 block2 ma-9 textarea-box" @change="setBookQuestion"></textarea> |
| | | <p class="left"><span class="bj2">知识准备▼</span></p> |
| | | <h3 id="c029" class="p-odd"><span class="zt-h4 unit3-c">一、</span><span |
| | | class="qyls-h4 unit3-c">礼貌服务用语的基本特点</span></h3> |
| | |
| | | <p class="p-even"> |
| | | 雅语是指将一些不便直言的事用一种比较委婉、含蓄的方式表达。例如,在接待宾客时,用“几位”代替“几个人”,用“哪一位”代替“谁”,用“贵姓”代替“你姓什么”,用“我去方便一下”代替“我去上厕所”,用“这件衣服不太适合您”代替“您穿这件衣服很难看”,用“发福”代替“发胖”,等等。雅语的使用不是机械的、固定的,需要根据不同场合、不同人物、不同时间灵活运用。 |
| | | </p> |
| | | <div class="video-box"> |
| | | <p class="center text"> |
| | | <video :src="videoPathThree" webkit-playsinline="true" x-webkit-airplay="true" |
| | | playsinline="true" x5-video-orientation="h5" x5-video-player-fullscreen="true" |
| | | x5-playsinline="" controls controlslist="nodownload" class="w100 video" |
| | | style=" border-radius: 10px; "></video> |
| | | </p> |
| | | <p class="center videoname"> |
| | | <span>视频:项目三 任务二 </span> |
| | | <el-tooltip class="item" effect="dark" |
| | | :content="chapterData.isCollectVideo02 ? '点击取消' : '点击收藏'" placement="top-start"> |
| | | <img :src="collectResourceList.findIndex(item => item.id == '6669e5cb8d28967e1f03a2f9e1700c19') > -1 ? collectCheck : collectImg" |
| | | alt="" class="collect-btn" @click="handleCollect('video-03')" /> |
| | | </el-tooltip> |
| | | </p> |
| | | </div> |
| | | <h4 id="d088" class="p-even">(二)语言的风趣性</h4> |
| | | <p class="p-even">在日常交往中,生动幽默的语言能够起到活跃气氛、融洽感情、消除隔阂、增进沟通的作用。必要时,还能消除尴尬局面。</p> |
| | | <p class="p-even">在民航服务礼仪中,工作人员在接待旅客时,语言不能呆板,不要机械地回答,这样容易使旅客感觉工作人员不热情、业务不熟悉、责任心不强。</p> |
| | |
| | | <p class="td-0"><span class="bj5-xyx">课堂研讨</span></p> |
| | | </div> |
| | | <p>礼貌用语的基本特点有哪些?</p> |
| | | <textarea v-model="questionData.teskTwo.two" placeholder="请输入内容" rows="6" |
| | | class="fz-16 ml-2e textarea-box" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | <p class="left p-odd"><span class="bj2">任务工单▼</span></p> |
| | | <p class="center openImgBox p-odd"><img class="img-0" alt="" src="../../assets/images/0088-1.jpg" /> |
| | | </p> |
| | | <p class="left "><span class="bj2">任务工单▼</span></p> |
| | | <table border="1" cellpadding="4" cellspacing="0" |
| | | style="border-color: #5192c6; border-collapse: collapse" class="fz-15 "> |
| | | <tr class="table-th-bc"> |
| | | <td class="center" colspan="5">民航服务基本技能任务工单</td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center">项目</td> |
| | | <td class="ta-l" colspan="4">学习服务用语</td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center">任务</td> |
| | | <td class="ta-l" colspan="4"> |
| | | 掌握礼貌服务用语 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center wh-no">负责导师</td> |
| | | <td class="ta-l" colspan="1"> |
| | | <input v-model="tableData.teskTableTwo.one" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center wh-no" colspan="2">截至日期</td> |
| | | <td class="ta-l" colspan="1"> |
| | | <input v-model="tableData.teskTableTwo.two" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center">任务描述</td> |
| | | <td class="ta-l" colspan="4"> |
| | | 本工单依据民航服务的典型工作任务制定,主要面向民航服务岗位,使学生掌对客服务过程中的语言运用技巧。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center" rowspan="3">任务目标</td> |
| | | <td class="ta-l" colspan="1">目标</td> |
| | | <td class="ta-l" colspan="3"> |
| | | 掌握在对客服务过程中如何运用常见礼貌用语。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="ta-l" rowspan="2" colspan="1">关键成果</td> |
| | | <td class="ta-l" colspan="3"> |
| | | 1.了解礼貌用语的基本特点。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="ta-l" colspan="3"> |
| | | 2.能独立运用常见礼貌服务用语。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center">任务重点</td> |
| | | <td class="ta-l" colspan="4"> |
| | | 1.掌握常见礼貌用语的特点和使用情境。<br />2.在对客服务的过程中能正确使用礼貌用语。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center w15">主要内容</td> |
| | | <td class="ta-l w25" valign="top"> |
| | | ①口述民航对客服务常用礼貌用语。 |
| | | </td> |
| | | <td class="ta-l" colspan="2" valign="top"> |
| | | ②独立表述对客服务过程中,与旅客初次见面的服务话术。 |
| | | </td> |
| | | <td class="ta-l w25" valign="top"> |
| | | ③识别案例情境中不规范的表述 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center" colspan="">任务难度</td> |
| | | <td class="center"> |
| | | <input value="a" type="radio" v-model="tableData.teskTableTwo.twelve" |
| | | @change="setBookTableData" /> |
| | | 简单 |
| | | </td> |
| | | <td class="center"> |
| | | <input value="b" type="radio" v-model="tableData.teskTableTwo.twelve" |
| | | @change="setBookTableData" /> |
| | | 一般 |
| | | </td> |
| | | <td class="center"> |
| | | <input value="c" type="radio" v-model="tableData.teskTableTwo.twelve" |
| | | @change="setBookTableData" /> |
| | | 偏难 |
| | | </td> |
| | | <td class="center"> |
| | | <input value="d" type="radio" v-model="tableData.teskTableTwo.twelve" |
| | | @change="setBookTableData" /> |
| | | 困难 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center">完成确认</td> |
| | | <td class="center">序号</td> |
| | | <td class="center" colspan="2">检查事项</td> |
| | | <td class="center">组长签字</td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableTwo.three" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center">1</td> |
| | | <td class="ta-l" colspan="2">任务要求是否明确?</td> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableTwo.four" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableTwo.five" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center">2</td> |
| | | <td class="ta-l" colspan="2"> |
| | | 礼貌服务用语是否规范? |
| | | </td> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableTwo.six" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableTwo.seven" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center">3</td> |
| | | <td class="ta-l" colspan="2"> |
| | | 对客沟通过程中表达是否礼貌? |
| | | </td> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableTwo.eight" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableTwo.nine" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center">4</td> |
| | | <td class="ta-l" colspan="2"> |
| | | 语言表达过程中是否声情并茂? |
| | | </td> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableTwo.ten" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableTwo.eleven" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center">5</td> |
| | | <td class="ta-l" colspan="2"> |
| | | 任务完成期间是否注意使用礼貌服务用语? |
| | | </td> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableTwo.thirteen" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="ta-l" colspan="5"> |
| | | <p>注意事项:</p> |
| | | <p>1.请严格按照工单内容要求进行项目实践,不得随意更改流程。</p> |
| | | <p>2.在完成任务后,请进行自检,完成请打√。</p> |
| | | <p style="text-align: right">教师签字: |
| | | <input v-model="tableData.teskTableTwo.fourteen" class="input-bottom-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </p> |
| | | </td> |
| | | </tr> |
| | | </table> |
| | | </div> |
| | | </div> |
| | | </div> |
| | |
| | | <p class="left p-even"><span class="bj2">拓展训练▼</span></p> |
| | | <p class="p-even">请按照本任务教授的知识要点,以小组为单位模拟礼貌服务用语应用情景,要求措辞得当,合理地运用服务用语。</p> |
| | | <p class="p-even">模拟情景:由于空中交通管制,航班延误超过30分钟,旅客出现抱怨情绪,作为乘务员,你如何处理?</p> |
| | | <textarea v-model="questionData.teskTwo.three" placeholder="请输入内容" rows="6" |
| | | class="fz-16 textarea-box-left" @change="setBookQuestion"></textarea> |
| | | <p class="left p-even"><span class="bj2">自我评价▼</span></p> |
| | | <textarea v-model="questionData.teskTwo.four" placeholder="请输入内容" rows="6" |
| | | class="fz-16 textarea-box-left" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | </div> |
| | | </div> |
| | |
| | | </template> |
| | | |
| | | <script> |
| | | import { getResourcePath } from "@/assets/methods/resources"; |
| | | import { getCollectResource, setCollectResource } from "@/assets/methods/resources"; |
| | | export default { |
| | | name: "chapterThree", |
| | | props: { |
| | |
| | | type: Array, |
| | | }, |
| | | }, |
| | | data() { |
| | | return { |
| | | collectImg: require("../../assets/images/icon/heart.png"), |
| | | collectCheck: require("../../assets/images/icon/heart-check.png"), |
| | | videoPathOne: "", |
| | | videoPathTwo: "", |
| | | videoPathThree: "", |
| | | collectResourceList: [], |
| | | chapterData: { |
| | | isCollectVideo: false, |
| | | isCollectVideo01: false, |
| | | isCollectVideo02: false, |
| | | }, |
| | | questionData: { |
| | | teskOne: { |
| | | one: "", |
| | | two: "", |
| | | three: "", |
| | | four: "", |
| | | five: "", |
| | | }, |
| | | teskTwo: { |
| | | one: "", |
| | | two: "", |
| | | three: "", |
| | | four: "", |
| | | five: "", |
| | | six: "", |
| | | }, |
| | | }, |
| | | tableData: { |
| | | teskTableOne: { |
| | | one: "", |
| | | two: "", |
| | | three: "", |
| | | four: "", |
| | | five: "", |
| | | six: "", |
| | | seven: "", |
| | | eight: "", |
| | | nine: "", |
| | | ten: "", |
| | | eleven: "", |
| | | twelve: "", |
| | | thirteen: "", |
| | | fourteen: "", |
| | | }, |
| | | teskTableTwo: { |
| | | one: "", |
| | | two: "", |
| | | three: "", |
| | | four: "", |
| | | five: "", |
| | | six: "", |
| | | seven: "", |
| | | eight: "", |
| | | nine: "", |
| | | ten: "", |
| | | eleven: "", |
| | | twelve: "", |
| | | thirteen: "", |
| | | fourteen: "", |
| | | }, |
| | | }, |
| | | }; |
| | | }, |
| | | async mounted() { |
| | | const bookQuestion = localStorage.getItem("aviation-book-chapter03"); |
| | | if (bookQuestion) { |
| | | this.questionData = JSON.parse(bookQuestion); |
| | | } |
| | | const bookTableData = localStorage.getItem("aviation-book-chapter03-tableData"); |
| | | if (bookTableData) { |
| | | this.tableData = JSON.parse(bookTableData); |
| | | } |
| | | |
| | | const choiceQuestion = localStorage.getItem("aviation-book-chapter03-Data"); |
| | | if (choiceQuestion) { |
| | | this.chapterData = JSON.parse(choiceQuestion); |
| | | } |
| | | |
| | | this.getVidoePath(); |
| | | this.collectResourceList = await getCollectResource(this.config.activeBook.bookId) |
| | | }, |
| | | methods: { |
| | | async getVidoePath() { |
| | | this.videoPathOne = await getResourcePath( |
| | | "f3397edec7e58dc77e76ce434e66f096" |
| | | ); |
| | | this.videoPathTwo = await getResourcePath( |
| | | "9908b7f1a3e2197b0d74ffefc42a3fd9" |
| | | ); |
| | | this.videoPathThree = await getResourcePath( |
| | | "6669e5cb8d28967e1f03a2f9e1700c19" |
| | | ); |
| | | }, |
| | | handleCollect(e) { |
| | | if (e == 'video-01') { |
| | | this.handleCollectResource("f3397edec7e58dc77e76ce434e66f096", "f3397edec7e58dc77e76ce434e66f096", '', "视频", "bits", '视频:项目三 导入') |
| | | this.chapterData.isCollectVideo = !this.chapterData.isCollectVideo |
| | | } else if (e == 'video-02') { |
| | | this.handleCollectResource("9908b7f1a3e2197b0d74ffefc42a3fd9", "9908b7f1a3e2197b0d74ffefc42a3fd9", '', "视频", "bits", '视频:项目三 任务1') |
| | | this.chapterData.isCollectVideo01 = !this.chapterData.isCollectVideo01 |
| | | } else if (e == 'video-03') { |
| | | this.handleCollectResource("6669e5cb8d28967e1f03a2f9e1700c19", "6669e5cb8d28967e1f03a2f9e1700c19", '', "视频", "bits", '视频:项目三 任务二') |
| | | this.chapterData.isCollectVideo02 = !this.chapterData.isCollectVideo02 |
| | | } |
| | | this.handleChapterData(); |
| | | }, |
| | | |
| | | //资源收藏事件 |
| | | // resourcePath 文件路径, |
| | | // resourceType 文件类型 |
| | | // source 文件来源 |
| | | handleCollectResource(id, md5, resourcePath, resourceType, source, resourceName) { |
| | | let list = this.collectResourceList |
| | | if (list.findIndex(item => item.id == id) > -1) { |
| | | list = list.filter(item => item.id != id) |
| | | } else { |
| | | list.push({ |
| | | id, |
| | | md5, |
| | | resourcePath, |
| | | resourceType, |
| | | source, |
| | | resourceName, |
| | | }) |
| | | } |
| | | this.collectResourceList = list |
| | | setCollectResource(this.config.activeBook.bookId, this.collectResourceList) |
| | | }, |
| | | handleChapterData() { |
| | | localStorage.setItem( |
| | | "aviation-book-chapter03-Data", |
| | | JSON.stringify(this.chapterData) |
| | | ); |
| | | }, |
| | | |
| | | |
| | | setBookQuestion() { |
| | | localStorage.setItem( |
| | | "aviation-book-chapter03", |
| | | JSON.stringify(this.questionData) |
| | | ); |
| | | }, |
| | | setBookTableData() { |
| | | localStorage.setItem( |
| | | "aviation-book-chapter03-tableData", |
| | | JSON.stringify(this.tableData) |
| | | ); |
| | | } |
| | | }, |
| | | } |
| | | </script> |
| | | |