| | |
| | | <p class="block2 p-even"> |
| | | 夏同学作为一名刚接触民航服务基础知识的新生,对民航运输中各种岗位都有了一定的了解,其中最感兴趣的就是值机服务相关岗位。她对值机相关知识还比较模糊,需要我们一起帮助她去了解值机服务。那么什么是值机?值机在民航旅客运输服务中扮演了什么样的角色呢? |
| | | </p> |
| | | <textarea v-model="questionData.teskOne.one" placeholder="请输入内容" rows="6" |
| | | class="fz-16 ml-9 textarea-box" @change="setBookQuestion"></textarea> |
| | | <p class="left p-even"><span class="bj2">知识准备▼</span></p> |
| | | <p class=" p-even">值机服务是机场服务的重要环节,也是旅客乘机的必要步骤。本任务将完整介绍值机服务的概念、值机的种类等专业知识。接下来让我们走进民航值机服务。</p> |
| | | <h3 id="c036" class="p-even"><span class="zt-h4">一、</span><span class="qyls-h4">值机服务概述</span></h3> |
| | |
| | | <p class="td-0"><span class="bj6-xyx">小贴士▼</span></p> |
| | | </div> |
| | | <p class="block"><span class="zt-cs">▶值机</span></p> |
| | | <p>“值机”一词来源于酒店服务中的前台登记入住check in,航空服务将这一词引用为值机,即为旅客办理登机手续。</p> |
| | | <p class="block">“值机”一词来源于酒店服务中的前台登记入住check in,航空服务将这一词引用为值机,即为旅客办理登机手续。</p> |
| | | </div> |
| | | <h3 id="c037" class="p-even"><span class="zt-h4 unit5-c">二、</span><span |
| | | class="qyls-h4 unit5-c">值机的种类</span></h3> |
| | |
| | | <p class="td-0"><span class="bj5-xyx">课堂研讨</span></p> |
| | | </div> |
| | | <p>从旅客、航空公司、机场三个不同角度出发,讨论自助值机有哪些优缺点。</p> |
| | | <textarea v-model="questionData.teskOne.two" placeholder="请输入内容" rows="6" |
| | | class="fz-16 ml-2e textarea-box" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | <p class="left p-odd"><span class="bj2">任务工单▼</span></p> |
| | | <p class="center p-odd"><img class="img-0" alt="" src="../../assets/images/0122-1.jpg" /></p> |
| | | <table border="1" cellpadding="4" cellspacing="0" |
| | | style="border-color: #5192c6; border-collapse: collapse" class="fz-15 mr-9"> |
| | | <tr class="table-th-bc"> |
| | | <td class="center" colspan="5">民航服务基本技能任务工单</td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center">项目</td> |
| | | <td class="ta-l" colspan="4">值机服务</td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center">任务</td> |
| | | <td class="ta-l" colspan="4"> |
| | | 认识值机服务 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center wh-no">负责导师</td> |
| | | <td class="ta-l" colspan="1"> |
| | | <input v-model="tableData.teskTableOne.one" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center wh-no" colspan="2">截至日期</td> |
| | | <td class="ta-l" colspan="1"> |
| | | <input v-model="tableData.teskTableOne.two" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center">任务描述</td> |
| | | <td class="ta-l" colspan="4"> |
| | | 本工单依据民航服务的典型工作任务制定,主要面向民航服务岗位,增进学生对值机概念和值机重要性的了解,掌握值机的种类,为掌握值机工作流程奠定基础。 |
| | | </td> |
| | | </tr> |
| | | </table> |
| | | </div> |
| | | </div> |
| | | </div> |
| | |
| | | <li class="header-left-text">民航服务基本技能(第 2 版)</li> |
| | | </ul> |
| | | <div class="bodystyle"> |
| | | <p class="continued fz-14 ">续表</p> |
| | | <table border="1" cellpadding="4" cellspacing="0" |
| | | style="border-color: #5192c6; border-collapse: collapse" class="fz-15 ml-9"> |
| | | |
| | | <tr class="table-tr-bc"> |
| | | <td class="center" rowspan="4">任务目标</td> |
| | | <td class="ta-l" colspan="1">目标</td> |
| | | <td class="ta-l" colspan="3"> |
| | | 掌握值机的种类。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="ta-l" rowspan="3" colspan="1">关键成果</td> |
| | | <td class="ta-l" colspan="3"> |
| | | 1.能快速说出值机服务的内容。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="ta-l" colspan="3"> |
| | | 2.了解并能说出值机服务的重要性。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="ta-l" colspan="3"> |
| | | 3.能快速说出值机的种类。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center">任务重点</td> |
| | | <td class="ta-l" colspan="4"> |
| | | 1.牢记值机服务的重要性<br />2.能说出值机的种类。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center w15">主要内容</td> |
| | | <td class="ta-l w20" valign="top"> |
| | | ①理解值机服务的重要性。 |
| | | </td> |
| | | <td class="ta-l w20" valign="top"> |
| | | ②掌握值机的种类。 |
| | | </td> |
| | | <td class="ta-l w20" valign="top"> |
| | | ③进行值机服务内容市场调研。 |
| | | </td> |
| | | <td class="ta-l w20" valign="top"> |
| | | ④核验值机种类有无变化。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center" colspan="">任务难度</td> |
| | | <td class="center"> |
| | | <input value="a" type="radio" v-model="tableData.teskTableOne.twelve" |
| | | @change="setBookTableData" /> |
| | | 简单 |
| | | </td> |
| | | <td class="center"> |
| | | <input value="b" type="radio" v-model="tableData.teskTableOne.twelve" |
| | | @change="setBookTableData" /> |
| | | 一般 |
| | | </td> |
| | | <td class="center"> |
| | | <input value="c" type="radio" v-model="tableData.teskTableOne.twelve" |
| | | @change="setBookTableData" /> |
| | | 偏难 |
| | | </td> |
| | | <td class="center"> |
| | | <input value="d" type="radio" v-model="tableData.teskTableOne.twelve" |
| | | @change="setBookTableData" /> |
| | | 困难 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center">完成确认</td> |
| | | <td class="center">序号</td> |
| | | <td class="center" colspan="2">检查事项</td> |
| | | <td class="center">组长签字</td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableOne.three" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center">1</td> |
| | | <td class="ta-l" colspan="2">任务要求是否明确?</td> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableOne.four" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableOne.five" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center">2</td> |
| | | <td class="ta-l" colspan="2"> |
| | | 能否快速说出值机服务的内容? |
| | | </td> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableOne.six" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableOne.seven" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center">3</td> |
| | | <td class="ta-l" colspan="2"> |
| | | 能否准确介绍值机的种类? |
| | | </td> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableOne.eight" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableOne.nine" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center">4</td> |
| | | <td class="ta-l" colspan="2"> |
| | | 提出的市场调研方案是否有可行性? |
| | | </td> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableOne.ten" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableOne.eleven" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center">5</td> |
| | | <td class="ta-l" colspan="2"> |
| | | 是否达到学习要求? |
| | | </td> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableOne.thirteen" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="ta-l" colspan="5"> |
| | | <p>注意事项:</p> |
| | | <p>1.请严格按照工单内容要求进行项目实践,不得随意更改流程。</p> |
| | | <p>2.在完成任务后,请进行自检,完成请打√。</p> |
| | | <p style="text-align: right">教师签字: |
| | | <input v-model="tableData.teskTableOne.fourteen" class="input-bottom-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </p> |
| | | </td> |
| | | </tr> |
| | | </table> |
| | | <p class="left p-even"><span class="bj2">拓展训练▼</span></p> |
| | | <p class="p-even">1.值机的概念是什么?</p> |
| | | <textarea v-model="questionData.teskOne.three" placeholder="请输入内容" rows="6" |
| | | class="fz-16 textarea-box-left" @change="setBookQuestion"></textarea> |
| | | <p class="p-even">2.值机服务的重要性体现在哪些方面?</p> |
| | | <textarea v-model="questionData.teskOne.four" placeholder="请输入内容" rows="6" |
| | | class="fz-16 textarea-box-left" @change="setBookQuestion"></textarea> |
| | | <p class="p-even">3.值机的种类有哪些?</p> |
| | | <textarea v-model="questionData.teskOne.five" placeholder="请输入内容" rows="6" |
| | | class="fz-16 textarea-box-left" @change="setBookQuestion"></textarea> |
| | | <p class="left p-even"><span class="bj2">自我评价▼</span></p> |
| | | <textarea v-model="questionData.teskOne.six" placeholder="请输入内容" rows="6" |
| | | class="fz-16 textarea-box-left" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | </div> |
| | | </div> |
| | |
| | | <p class="p-odd block2"> |
| | | 佟女士作为一名刚入职某航空公司的值机服务工作人员,明天就要跟岗学习了。她将跟着自己的师傅去了解值机岗位上各项工作内容,以便有温度、有真情地帮助旅客和协调各部门完成各类值机准备工作。机场一般设置了哪些不同的值机岗位,这些岗位的工作流程是什么呢? |
| | | </p> |
| | | <textarea v-model="questionData.teskTwo.one" placeholder="请输入内容" rows="6" |
| | | class="fz-16 mr-9 block2 textarea-box" @change="setBookQuestion"></textarea> |
| | | <p class="left p-odd"><span class="bj2">知识准备▼</span></p> |
| | | <h3 id="c038"><span class="zt-h4 unit5-c">一、</span><span class="qyls-h4 unit5-c">值机服务工作岗位设置</span> |
| | | </h3> |
| | |
| | | <p class="td-0"><span class="bj5-xyx">课堂研讨</span></p> |
| | | </div> |
| | | <p>每个航空公司或者机场设置的值机服务岗位是否一致,工作流程又是否一致?</p> |
| | | <textarea v-model="questionData.teskTwo.two" placeholder="请输入内容" rows="6" |
| | | class="fz-16 ml-2e textarea-box" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | <p class="left p-even"><span class="bj2">任务工单▼</span></p> |
| | | <p class="center p-even"><img class="img-0" alt="" src="../../assets/images/0129-1.jpg" /></p> |
| | | <table border="1" cellpadding="4" cellspacing="0" |
| | | style="border-color: #5192c6; border-collapse: collapse" class="fz-15 ml-9"> |
| | | <tr class="table-th-bc"> |
| | | <td class="center" colspan="5">民航服务基本技能任务工单</td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center">项目</td> |
| | | <td class="ta-l" colspan="4">值机服务</td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center">任务</td> |
| | | <td class="ta-l" colspan="4"> |
| | | 值机服务岗位和工作流程 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center wh-no">负责导师</td> |
| | | <td class="ta-l" colspan="1"> |
| | | <input v-model="tableData.teskTableTwo.one" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center wh-no" colspan="2">截至日期</td> |
| | | <td class="ta-l" colspan="1"> |
| | | <input v-model="tableData.teskTableTwo.two" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center">任务描述</td> |
| | | <td class="ta-l" colspan="4"> |
| | | 本工单依据民航服务的典型工作任务制定,主要面向民航值机服务岗位,增进学生对值机岗位工作内容和工作流程的了解,能够在不同值机岗位提供不同的服务。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center" rowspan="4">任务目标</td> |
| | | <td class="ta-l" colspan="1">目标</td> |
| | | <td class="ta-l" colspan="3"> |
| | | 了解并掌握值机各岗位工作内容及流程。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="ta-l" rowspan="3" colspan="1">关键成果</td> |
| | | <td class="ta-l" colspan="3"> |
| | | 1.了解不同值机岗位工作内容。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="ta-l" colspan="3"> |
| | | 2.能在不同的值机岗位提供对应的值机服务。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="ta-l" colspan="3"> |
| | | 3,能在航程的不同阶段完成对应的值机工作。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center">任务重点</td> |
| | | <td class="ta-l" colspan="4"> |
| | | 1.掌握各值机岗位的工作内容和职责。<br />2.掌握始发站值机工作流程。<br />3.掌握经停站值机工作流程。<br />4.掌握到达站值机工作流程。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center w15">主要内容</td> |
| | | <td class="ta-l w20" valign="top"> |
| | | ①熟悉值机服务工作岗位设置。 |
| | | </td> |
| | | <td class="ta-l w20" valign="top"> |
| | | ②在不同的值机岗位提供对应的服务。 |
| | | </td> |
| | | <td class="ta-l w20" valign="top"> |
| | | ③掌握航程不同阶段值机工作流程。 |
| | | </td> |
| | | <td class="ta-l w20" valign="top"> |
| | | ④能独立完成各值机岗位的工作。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center" colspan="">任务难度</td> |
| | | <td class="center"> |
| | | <input value="a" type="radio" v-model="tableData.teskTableTwo.twelve" |
| | | @change="setBookTableData" /> |
| | | 简单 |
| | | </td> |
| | | <td class="center"> |
| | | <input value="b" type="radio" v-model="tableData.teskTableTwo.twelve" |
| | | @change="setBookTableData" /> |
| | | 一般 |
| | | </td> |
| | | <td class="center"> |
| | | <input value="c" type="radio" v-model="tableData.teskTableTwo.twelve" |
| | | @change="setBookTableData" /> |
| | | 偏难 |
| | | </td> |
| | | <td class="center"> |
| | | <input value="d" type="radio" v-model="tableData.teskTableTwo.twelve" |
| | | @change="setBookTableData" /> |
| | | 困难 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center">完成确认</td> |
| | | <td class="center">序号</td> |
| | | <td class="center" colspan="2">检查事项</td> |
| | | <td class="center">组长签字</td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableTwo.three" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center">1</td> |
| | | <td class="ta-l" colspan="2">任务要求是否明确?</td> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableTwo.four" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableTwo.five" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center">2</td> |
| | | <td class="ta-l" colspan="2"> |
| | | 能否快速说出值机服务的内容? |
| | | </td> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableTwo.six" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | </table> |
| | | |
| | | </div> |
| | | </div> |
| | |
| | | <li class="headerNumber">117</li> |
| | | </ul> |
| | | <div class="bodystyle"> |
| | | <p class="continued fz-14 p-odd">续表</p> |
| | | <table border="1" cellpadding="4" cellspacing="0" |
| | | style="border-color: #5192c6; border-collapse: collapse" class="fz-15 mr-9"> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center w15">完成确认</td> |
| | | <td class="center w20">序号</td> |
| | | <td class="center" colspan="2">检查事项</td> |
| | | <td class="center w20">组长签字</td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableTwo.seven" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center">3</td> |
| | | <td class="ta-l" colspan="2"> |
| | | 能否准确介绍值机的种类? |
| | | </td> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableTwo.eight" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableTwo.nine" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center">4</td> |
| | | <td class="ta-l" colspan="2"> |
| | | 提出的市场调研方案是否有可行性? |
| | | </td> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableTwo.ten" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableTwo.eleven" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center">5</td> |
| | | <td class="ta-l" colspan="2"> |
| | | 是否达到学习要求? |
| | | </td> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableTwo.thirteen" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="ta-l" colspan="5"> |
| | | <p>注意事项:</p> |
| | | <p>1.请严格按照工单内容要求进行项目实践,不得随意更改流程。</p> |
| | | <p>2.在完成任务后,请进行自检,完成请打√。</p> |
| | | <p style="text-align: right">教师签字: |
| | | <input v-model="tableData.teskTableTwo.fourteen" class="input-bottom-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </p> |
| | | </td> |
| | | </tr> |
| | | </table> |
| | | <p class="left p-odd"><span class="bj2">拓展训练▼</span></p> |
| | | <p class="p-odd">1.值机柜台分为哪几种?</p> |
| | | <p class="p-odd">2.托运行李的质量每件不能超过____千克,体积每件不能超过____厘米,若超过需要去__________办理值机手续。</p> |
| | | <p class="p-odd">3.航班关闭两复核,就是查看_____________与______________。</p> |
| | | <textarea v-model="questionData.teskTwo.three" placeholder="请输入内容" rows="6" |
| | | class="fz-16 mr-9 textarea-box-right" @change="setBookQuestion"></textarea> |
| | | <p class="p-odd">2.托运行李的质量每件不能超过<input v-model="questionData.teskTwo.four" class="input-bottom-border fz-14" |
| | | @change="setBookQuestion" />千克,体积每件不能超过<input v-model="questionData.teskTwo.five" class="input-bottom-border fz-14" |
| | | @change="setBookQuestion" />厘米,若超过需要去<input v-model="questionData.teskTwo.six" class="input-bottom-border fz-14" |
| | | @change="setBookQuestion" />办理值机手续。</p> |
| | | <p class="p-odd">3.航班关闭两复核,就是查看<input v-model="questionData.teskTwo.seven" class="input-bottom-border fz-14" |
| | | @change="setBookQuestion" />与<input v-model="questionData.teskTwo.eight" class="input-bottom-border fz-14" |
| | | @change="setBookQuestion" />。</p> |
| | | <p class="p-odd">4.简述航程不同阶段的值机工作流程。</p> |
| | | <textarea v-model="questionData.teskTwo.nine" placeholder="请输入内容" rows="6" |
| | | class="fz-16 textarea-box-right" @change="setBookQuestion"></textarea> |
| | | <p class="left p-odd"><span class="bj2">自我评价▼</span></p> |
| | | <textarea v-model="questionData.teskTwo.ten" placeholder="请输入内容" rows="6" |
| | | class="fz-16 textarea-box-right" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | </div> |
| | | </div> |
| | |
| | | <h2 id="b004" class="unit5-c p-even">任务三<br />乘机手续办理</h2> |
| | | <div class="task-u5-c ma-l"></div> |
| | | <p class="left p-even"><span class="bj2">任务描述▼</span></p> |
| | | <p class=" p-even"> |
| | | <p class=" p-even block2"> |
| | | 邱女士准备乘坐某航班从上海飞往北京,这是她第一次乘坐飞机出行。她在网上查了很多信息,如出行应该注意些什么,然后详细记录下来。因为第一次坐飞机,她非常想坐靠窗的位置。但是到了机场之后,值机员告知邱女士所有靠窗位置已被选择完毕,邱女士很遗憾没有选到自己心仪的座位。在打印登机牌的时候,工作人员发现邱女士的身份证过期了,没办法直接办理乘机手续。通过工作人员的帮助,邱女士有惊无险地出行了。在办理乘机手续时,我们主要应注意些什么?工作人员主要负责完成哪些工作内容? |
| | | </p> |
| | | <textarea v-model="questionData.teskThree.one" placeholder="请输入内容" rows="6" |
| | | class="fz-16 ml-9 block2 textarea-box" @change="setBookQuestion"></textarea> |
| | | <p class="left p-even"><span class="bj2">知识准备▼</span></p> |
| | | <h3 id="c042" class=" p-even"><span class="zt-h4">一</span><span class="qyls-h4">办理乘机手续的时间规定</span> |
| | | <h3 id="c042" class=" p-even"><span class="zt-h4">一、</span><span class="qyls-h4">办理乘机手续的时间规定</span> |
| | | </h3> |
| | | <p class=" p-even">旅客应按承运人的要求,提前一定时间到机场办理乘机手续。提前办乘机手续的时间有以下规定。</p> |
| | | <p class=" p-even">①200(含)个以上座位的客机在离站时间前120分钟开始办理手续,在离站时间前30分钟停止办理手续。</p> |
| | |
| | | </div> |
| | | <p>如果旅客乘坐的航班在起飞前45分钟停止了乘机手续的办理,但是起飞前半小时突然接到机场流量管控的通知,飞机起飞时间延误,延误时间不定,请分组讨论未办理乘机手续的晚到旅客是否能赶上这趟航班? |
| | | </p> |
| | | <textarea v-model="questionData.teskThree.two" placeholder="请输入内容" rows="6" |
| | | class="fz-16 ml-2e textarea-box" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | <p class="left p-even"><span class="bj2">任务工单▼</span></p> |
| | | <p class="center p-even"><img class="img-0" alt="" src="../../assets/images/0137-1.jpg" /></p> |
| | | <table border="1" cellpadding="4" cellspacing="0" |
| | | style="border-color: #5192c6; border-collapse: collapse" class="fz-15 ml-9"> |
| | | <tr class="table-th-bc"> |
| | | <td class="center" colspan="5">民航服务基本技能任务工单</td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center">项目</td> |
| | | <td class="ta-l" colspan="4">值机服务</td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center">任务</td> |
| | | <td class="ta-l" colspan="4"> |
| | | 乘机手续办理 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center wh-no">负责导师</td> |
| | | <td class="ta-l" colspan="1"> |
| | | <input v-model="tableData.teskTableThree.one" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center wh-no" colspan="2">截至日期</td> |
| | | <td class="ta-l" colspan="1"> |
| | | <input v-model="tableData.teskTableThree.two" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center">任务描述</td> |
| | | <td class="ta-l" colspan="4"> |
| | | 本工单依据民航服务的典型工作任务制定,主要面向民航服务岗位,增进学生对乘机手续办理的了解,掌握乘机手续办理的要点,能够为旅客提供座位选择服务以及行李托运服务。同时在报载、特殊情况处理岗位提供相关的乘机手续办理服务。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center" rowspan="5">任务目标</td> |
| | | <td class="ta-l" colspan="1">目标</td> |
| | | <td class="ta-l" colspan="3"> |
| | | 能够为旅客提供座位选择、行李托运相关服务,同时完成报载、特殊情况处理工作。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="ta-l" rowspan="4" colspan="1">关键成果</td> |
| | | <td class="ta-l" colspan="3"> |
| | | 1.能满足不同旅客对座位的需求。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="ta-l" colspan="3"> |
| | | 2.能帮助旅客办理行李托运。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="ta-l" colspan="3"> |
| | | 3.能为晚到旅客提供值机和托运服务。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="ta-l" colspan="3"> |
| | | 4.能够完成报载及特殊值机情况处理工作。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center">任务重点</td> |
| | | <td class="ta-l" colspan="4"> |
| | | 1.牢记值机员该有的责任和担当。<br />2.能够为旅客选择合适的座位。<br />3.能够为旅客办理行李托运。<br />4.能够完成报载及特殊值机情况处理工作。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center w15" rowspan="2">主要内容</td> |
| | | <td class="ta-l w20" valign="top"> |
| | | ①理解乘机手续办理工作要求。 |
| | | </td> |
| | | <td class="ta-l w20" valign="top"> |
| | | ②为旅客提供选座服务。 |
| | | </td> |
| | | <td class="ta-l w20" valign="top"> |
| | | ③为旅客打印登机牌。 |
| | | </td> |
| | | <td class="ta-l w20" valign="top"> |
| | | ④为旅客办理行李托运。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="ta-l "> |
| | | ⑤为旅客拴挂行李条并进行安全提示。 |
| | | </td> |
| | | <td class="ta-l "> |
| | | ⑥完成报载工作。 |
| | | </td> |
| | | <td class="ta-l" colspan="2"> |
| | | ⑦完成特殊值机情况处理工作。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center" colspan="">任务难度</td> |
| | | <td class="center"> |
| | | <input value="a" type="radio" v-model="tableData.teskTableThree.twelve" |
| | | @change="setBookTableData" /> |
| | | 简单 |
| | | </td> |
| | | <td class="center"> |
| | | <input value="b" type="radio" v-model="tableData.teskTableThree.twelve" |
| | | @change="setBookTableData" /> |
| | | 一般 |
| | | </td> |
| | | <td class="center"> |
| | | <input value="c" type="radio" v-model="tableData.teskTableThree.twelve" |
| | | @change="setBookTableData" /> |
| | | 偏难 |
| | | </td> |
| | | <td class="center"> |
| | | <input value="d" type="radio" v-model="tableData.teskTableThree.twelve" |
| | | @change="setBookTableData" /> |
| | | 困难 |
| | | </td> |
| | | </tr> |
| | | </table> |
| | | </div> |
| | | </div> |
| | | </div> |
| | |
| | | <li class="headerNumber">125-126</li> |
| | | </ul> |
| | | <div class="bodystyle"> |
| | | <p class="continued fz-14 p-odd">续表</p> |
| | | <table border="1" cellpadding="4" cellspacing="0" |
| | | style="border-color: #5192c6; border-collapse: collapse" class="fz-15 mr-9"> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center w15">完成确认</td> |
| | | <td class="center w20">序号</td> |
| | | <td class="center" colspan="2">检查事项</td> |
| | | <td class="center w15">组长签字</td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableThree.three" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center">1</td> |
| | | <td class="ta-l" colspan="2">任务要求是否明确?</td> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableThree.four" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableThree.five" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center">2</td> |
| | | <td class="ta-l" colspan="2"> |
| | | 能否快速按旅客要求帮其选座位? |
| | | </td> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableThree.six" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableThree.seven" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center">3</td> |
| | | <td class="ta-l" colspan="2"> |
| | | 能否使用离港系统办理乘机手续? |
| | | </td> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableThree.eight" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableThree.nine" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center">4</td> |
| | | <td class="ta-l" colspan="2"> |
| | | 能否提供行李托运服务? |
| | | </td> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableThree.ten" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableThree.eleven" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center">5</td> |
| | | <td class="ta-l" colspan="2"> |
| | | 是否熟悉并掌握离港系统的指令? |
| | | </td> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableThree.thirteen" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableThree.fourteen" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center">6</td> |
| | | <td class="ta-l" colspan="2"> |
| | | 能否在规定的时间内完成报载工作? |
| | | </td> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableThree.fifteen" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableThree.sixteen" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center">7</td> |
| | | <td class="ta-l" colspan="2"> |
| | | 能否处理特殊的值机情况? |
| | | </td> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableThree.seventeen" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableThree.eighteen" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center">8</td> |
| | | <td class="ta-l" colspan="2"> |
| | | 是否达到学习要求? |
| | | </td> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableThree.nineteen" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="ta-l" colspan="5"> |
| | | <p>注意事项:</p> |
| | | <p>1.请严格按照工单内容要求进行项目实践,不得随意更改流程。</p> |
| | | <p>2.在完成任务后,请进行自检,完成请打√。</p> |
| | | <p style="text-align: right">教师签字: |
| | | <input v-model="tableData.teskTableThree.twelve" class="input-bottom-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </p> |
| | | </td> |
| | | </tr> |
| | | </table> |
| | | <p class="left p-odd"><span class="bj2">拓展训练▼</span></p> |
| | | <p class="p-odd">情境:陈先生为自己和妻子以及9岁的女儿购买了从成都飞往广州的机票,准备去广州游玩。由于是家庭旅行,行李较多,女儿第一次坐飞机,且陈先生非常害怕不能顺利完成乘机手续的办理。</p> |
| | | <p class="p-odd"> |
| | | 情境:陈先生为自己和妻子以及9岁的女儿购买了从成都飞往广州的机票,准备去广州游玩。由于是家庭旅行,行李较多,女儿第一次坐飞机,且陈先生非常害怕不能顺利完成乘机手续的办理。</p> |
| | | <p class="p-odd">根据上述情境,分小组采用角色扮演法完成此次乘机手续办理的模拟演练。</p> |
| | | <p class="p-odd">(1)将全班同学分成若干组,每组5~8人。</p> |
| | | <p class="p-odd">(2)每组成员选定角色,使用登机牌、行李箱和行李条等开展乘机手续的办理活动。</p> |
| | | <p class="left p-oddd"><span class="bj2">自我评价▼</span></p> |
| | | <textarea v-model="questionData.teskThree.three" placeholder="请输入内容" rows="6" |
| | | class="fz-16 mr-9 textarea-box" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | </div> |
| | | </div> |
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| | | }; |
| | | }, |
| | | mounted() { |
| | | const bookQuestion = localStorage.getItem("aviation-book-chapter05"); |
| | | if (bookQuestion) { |
| | | this.questionData = JSON.parse(bookQuestion); |
| | | } |
| | | const bookTableData = localStorage.getItem("aviation-book-chapter05-tableData"); |
| | | if (bookTableData) { |
| | | this.tableData = JSON.parse(bookTableData); |
| | | } |
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| | | methods: { |
| | | setBookQuestion() { |
| | | localStorage.setItem( |
| | | "aviation-book-chapter05", |
| | | JSON.stringify(this.questionData) |
| | | ); |
| | | }, |
| | | setBookTableData() { |
| | | localStorage.setItem( |
| | | "aviation-book-chapter05-tableData", |
| | | JSON.stringify(this.tableData) |
| | | ); |
| | | } |
| | | }, |
| | | } |
| | | </script> |
| | | |