| | |
| | | <h2 id="b004" class="unit4-c p-even">任务一<br />掌握行为礼仪</h2> |
| | | <div class="task-u4-c ma-l"></div> |
| | | <p class="left p-even"><span class="bj2">任务描述▼</span></p> |
| | | <p class="p-even"> |
| | | <p class="p-even block2"> |
| | | 作为一名民航从业人员,在工作岗位上,你可以通过哪些行为展示个人良好的工作状态呢?在任务一中,你将学会如何通过运用表情、仪态、手势,展现自己对客服务过程中的良好状态,提升民航服务品质。</p> |
| | | <p class="p-even">学完任务一后,你应当掌握如何通过阳光的微笑、良好的仪态、规范的手势来向旅客展示积极的服务形象。</p> |
| | | <p class="p-even block2">学完任务一后,你应当掌握如何通过阳光的微笑、良好的仪态、规范的手势来向旅客展示积极的服务形象。</p> |
| | | <textarea v-model="questionData.teskOne.one" placeholder="请输入内容" rows="6" |
| | | class="fz-16 block2 ml-9 textarea-box" @change="setBookQuestion"></textarea> |
| | | <p class="left p-even"><span class="bj2">知识准备▼</span></p> |
| | | <h3 id="c031" class="p-even"><span class="zt-h4 unit4-c">一、</span><span |
| | | class="qyls-h4 unit4-c">表情礼仪</span></h3> |
| | |
| | | <p class="td-0"><span class="bj5-xyx">课堂研讨</span></p> |
| | | </div> |
| | | <p>1.行为礼仪有哪些基本要素?</p> |
| | | <textarea v-model="questionData.teskOne.two" placeholder="请输入内容" rows="6" |
| | | class="fz-16 ml-2e textarea-box" @change="setBookQuestion"></textarea> |
| | | <p>2.行为礼仪在民航对客服务中的作用是什么?</p> |
| | | <textarea v-model="questionData.teskOne.three" placeholder="请输入内容" rows="6" |
| | | class="fz-16 ml-2e textarea-box" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | <p class="left p-even"><span class="bj2">任务工单▼</span></p> |
| | | <p class="center p-even openImgBox"><img class="img-0" alt="" |
| | | src="../../assets/images/0107-1.jpg" /></p> |
| | | <table border="1" cellpadding="4" cellspacing="0" |
| | | style="border-color: #5192c6; border-collapse: collapse" class="fz-15 ml-9"> |
| | | <tr class="table-th-bc"> |
| | | <td class="center" colspan="5">民航服务基本技能任务工单</td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center">项目</td> |
| | | <td class="ta-l" colspan="4">学习民航服务礼仪</td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center">任务</td> |
| | | <td class="ta-l" colspan="4"> |
| | | 掌握行为礼仪 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center wh-no">负责导师</td> |
| | | <td class="ta-l" colspan="1"> |
| | | <input v-model="tableData.teskTableOne.one" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center wh-no" colspan="2">截至日期</td> |
| | | <td class="ta-l" colspan="1"> |
| | | <input v-model="tableData.teskTableOne.two" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center">任务描述</td> |
| | | <td class="ta-l" colspan="4"> |
| | | 本工单依据民航服务的典型工作任务制定,主要面向民航服务岗位,使学生掌握如何通过运用表情、仪态、手势展现自己在对客服务过程中的良好状态,提升民航服务品质。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center" rowspan="4">任务目标</td> |
| | | <td class="ta-l" colspan="1">目标</td> |
| | | <td class="ta-l" colspan="3"> |
| | | 掌握如何通过阳光的微笑、良好的仪态、规范的手势来向旅客展示积极的服务形象。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="ta-l" rowspan="3" colspan="1">关键成果</td> |
| | | <td class="ta-l" colspan="3"> |
| | | 1.了解表情礼仪规范。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="ta-l" colspan="3"> |
| | | 2.能独立运用仪态礼仪进行对客服务。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="ta-l" colspan="3"> |
| | | 3.掌握手势礼仪的规范与禁忌。 |
| | | </td> |
| | | </tr> |
| | | </table> |
| | | </div> |
| | | </div> |
| | | </div> |
| | |
| | | <li class="headerNumber">095</li> |
| | | </ul> |
| | | <div class="bodystyle"> |
| | | <p class="continued fz-14 p-odd">续表</p> |
| | | <table border="1" cellpadding="4" cellspacing="0" |
| | | style="border-color: #5192c6; border-collapse: collapse" class="fz-15 mr-9"> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center">任务重点</td> |
| | | <td class="ta-l" colspan="4"> |
| | | 掌握站姿、坐姿、蹲姿和走姿的礼仪规范,从而体现职业人美好的礼仪仪态和优雅的气质和风度。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center w15">主要内容</td> |
| | | <td class="ta-l w20" valign="top"> |
| | | ①站姿训练。 |
| | | </td> |
| | | <td class="ta-l w20" valign="top"> |
| | | ②坐姿训练。 |
| | | </td> |
| | | <td class="ta-l w20" valign="top"> |
| | | ③蹲姿训练。 |
| | | </td> |
| | | <td class="ta-l w20" valign="top"> |
| | | ④走姿训练。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center" colspan="">任务难度</td> |
| | | <td class="center"> |
| | | <input value="a" type="radio" v-model="tableData.teskTableOne.twelve" |
| | | @change="setBookTableData" /> |
| | | 简单 |
| | | </td> |
| | | <td class="center"> |
| | | <input value="b" type="radio" v-model="tableData.teskTableOne.twelve" |
| | | @change="setBookTableData" /> |
| | | 一般 |
| | | </td> |
| | | <td class="center"> |
| | | <input value="c" type="radio" v-model="tableData.teskTableOne.twelve" |
| | | @change="setBookTableData" /> |
| | | 偏难 |
| | | </td> |
| | | <td class="center"> |
| | | <input value="d" type="radio" v-model="tableData.teskTableOne.twelve" |
| | | @change="setBookTableData" /> |
| | | 困难 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center">完成确认</td> |
| | | <td class="center">序号</td> |
| | | <td class="center" colspan="2">检查事项</td> |
| | | <td class="center">组长签字</td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableOne.three" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center">1</td> |
| | | <td class="ta-l" colspan="2">任务要求是否明确?</td> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableOne.four" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableOne.five" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center">2</td> |
| | | <td class="ta-l" colspan="2"> |
| | | 仪态礼仪运用是否规范? |
| | | </td> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableOne.six" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableOne.seven" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center">3</td> |
| | | <td class="ta-l" colspan="2"> |
| | | 能否提升民航岗位服务品质? |
| | | </td> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableOne.eight" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableOne.nine" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center">4</td> |
| | | <td class="ta-l" colspan="2"> |
| | | 是否展现个人基本素养? |
| | | </td> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableOne.ten" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableOne.eleven" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center">5</td> |
| | | <td class="ta-l" colspan="2"> |
| | | 是否体现团队协作精神? |
| | | </td> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableOne.thirteen" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="ta-l" colspan="5"> |
| | | <p>注意事项:</p> |
| | | <p>1.请严格按照工单内容要求进行项目实践,不得随意更改流程。</p> |
| | | <p>2.在完成任务后,请进行自检,完成请打√。</p> |
| | | <p style="text-align: right">教师签字: |
| | | <input v-model="tableData.teskTableOne.fourteen" class="input-bottom-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </p> |
| | | </td> |
| | | </tr> |
| | | </table> |
| | | <p class="left p-odd"><span class="bj2">拓展训练▼</span></p> |
| | | <p class="p-odd">分组进行站姿、坐姿、蹲姿、走姿训练。</p> |
| | | <p class="left p-odd"><span class="bj2">自我评价▼</span></p> |
| | | <textarea v-model="questionData.teskOne.four" placeholder="请输入内容" rows="6" |
| | | class="fz-16 textarea-box-right" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | </div> |
| | | </div> |
| | |
| | | <p class="block2 p-even"> |
| | | 民航从业人员的个人形象代表着公司的企业形象和民航的整体形象。通过本任务的学习,你将学会如何通过提升面部修饰能力、服饰着装规范来提升个人整体形象,展现民航服务品质。</p> |
| | | <p class="block2 p-even">本任务包含面部修饰、服饰修饰两个小任务。在结束整个任务学习后,你应当能够进行正确的面部修饰,以及规范的服饰着装,并且向旅客展示良好的个人形象。</p> |
| | | <textarea v-model="questionData.teskTwo.one" placeholder="请输入内容" rows="6" |
| | | class="fz-16 ml-9 textarea-box" @change="setBookQuestion"></textarea> |
| | | <p class="left p-even"><span class="bj2">知识准备▼</span></p> |
| | | <h3 id="c034" class="p-even"><span class="zt-h4 unit4-c">一、</span><span |
| | | class="qyls-h4 unit4-c">面部修饰</span></h3> |
| | |
| | | <p class="td-0"><span class="bj5-xyx">课堂研讨</span></p> |
| | | </div> |
| | | <p>1.面部修饰的基本方法有哪些?</p> |
| | | <textarea v-model="questionData.teskTwo.two" placeholder="请输入内容" rows="6" |
| | | class="fz-16 ml-9 textarea-box" @change="setBookQuestion"></textarea> |
| | | <p>2.女性化妆的禁忌有哪些?</p> |
| | | <textarea v-model="questionData.teskTwo.three" placeholder="请输入内容" rows="6" |
| | | class="fz-16 ml-9 textarea-box" @change="setBookQuestion"></textarea> |
| | | <p>3.民航工作对发型的基本要求是什么?</p> |
| | | <textarea v-model="questionData.teskTwo.four" placeholder="请输入内容" rows="6" |
| | | class="fz-16 ml-9 textarea-box" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | <h3 id="c035"><span class="zt-h4 unit4-c">二、</span><span class="qyls-h4 unit4-c">服饰修饰</span></h3> |
| | | <p class="p-odd">穿着得体、容貌端庄、举止文雅是民航服务人员审美情趣和文化修养的</p> |
| | |
| | | </p> |
| | | <p class="p-even">⑥体现文明。根据接待礼仪的基本规定,身着制服上岗时要显示文明、高雅的气质。</p> |
| | | <p class="left p-even mt-20"><span class="bj2">任务工单▼</span></p> |
| | | <p class="center p-even openImgBox"><img class="img-0" alt="" |
| | | src="../../assets/images/0115-1.jpg" /></p> |
| | | <table border="1" cellpadding="4" cellspacing="0" |
| | | style="border-color: #5192c6; border-collapse: collapse" class="fz-15 ml-9"> |
| | | <tr class="table-th-bc"> |
| | | <td class="center" colspan="5">民航服务基本技能任务工单</td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center">项目</td> |
| | | <td class="ta-l" colspan="4">学习民航服务礼仪</td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center">任务</td> |
| | | <td class="ta-l" colspan="4"> |
| | | 掌握形象礼仪 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center wh-no">负责导师</td> |
| | | <td class="ta-l" colspan="1"> |
| | | <input v-model="tableData.teskTableTwo.one" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center wh-no" colspan="2">截至日期</td> |
| | | <td class="ta-l" colspan="1"> |
| | | <input v-model="tableData.teskTableTwo.two" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center">任务描述</td> |
| | | <td class="ta-l" colspan="4"> |
| | | 本工单依据民航服务的典型工作任务制定,主要面向民航服务岗位,使学生掌握如何通过提升面部修饰能力、规范服饰着装来展现个人整体形象,提升民航服务品质。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center" rowspan="3">任务目标</td> |
| | | <td class="ta-l" colspan="1">目标</td> |
| | | <td class="ta-l" colspan="3"> |
| | | 能够正确地进行面部修饰以及规范的服饰着装,向旅客展示良好的个人形象。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="ta-l" rowspan="2" colspan="1">关键成果</td> |
| | | <td class="ta-l" colspan="3"> |
| | | 1.能独立完成面部修饰。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="ta-l" colspan="3"> |
| | | 2.能正确穿着制服。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center">任务重点</td> |
| | | <td class="ta-l" colspan="4"> |
| | | 民航职业形象塑造 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center w15">主要内容</td> |
| | | <td class="ta-l w20" valign="top"> |
| | | ①妆容规范。 |
| | | </td> |
| | | <td class="ta-l w20" valign="top"> |
| | | ②发型得体。 |
| | | </td> |
| | | <td class="ta-l w20" valign="top"> |
| | | ③服饰整洁。 |
| | | </td> |
| | | <td class="ta-l w20" valign="top"> |
| | | ④形象大方。 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center" colspan="">任务难度</td> |
| | | <td class="center"> |
| | | <input value="a" type="radio" v-model="tableData.teskTableTwo.twelve" |
| | | @change="setBookTableData" /> |
| | | 简单 |
| | | </td> |
| | | <td class="center"> |
| | | <input value="b" type="radio" v-model="tableData.teskTableTwo.twelve" |
| | | @change="setBookTableData" /> |
| | | 一般 |
| | | </td> |
| | | <td class="center"> |
| | | <input value="c" type="radio" v-model="tableData.teskTableTwo.twelve" |
| | | @change="setBookTableData" /> |
| | | 偏难 |
| | | </td> |
| | | <td class="center"> |
| | | <input value="d" type="radio" v-model="tableData.teskTableTwo.twelve" |
| | | @change="setBookTableData" /> |
| | | 困难 |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center">完成确认</td> |
| | | <td class="center">序号</td> |
| | | <td class="center" colspan="2">检查事项</td> |
| | | <td class="center">组长签字</td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableTwo.three" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center">1</td> |
| | | <td class="ta-l" colspan="2">任务要求是否明确?</td> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableTwo.four" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableTwo.five" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center">2</td> |
| | | <td class="ta-l" colspan="2"> |
| | | 民航专业化形象是否规范? |
| | | </td> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableTwo.six" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableTwo.seven" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center">3</td> |
| | | <td class="ta-l" colspan="2"> |
| | | 是否提升民航岗位服务品质? |
| | | </td> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableTwo.eight" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableTwo.nine" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center">4</td> |
| | | <td class="ta-l" colspan="2"> |
| | | 是否展现个人基本素养? |
| | | </td> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableTwo.ten" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableTwo.eleven" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | <td class="center">5</td> |
| | | <td class="ta-l" colspan="2"> |
| | | 是否体现创新精神? |
| | | </td> |
| | | <td class="center"> |
| | | <input v-model="tableData.teskTableTwo.thirteen" class="table-input-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </td> |
| | | </tr> |
| | | <tr class="table-tr-bc"> |
| | | <td class="ta-l" colspan="5"> |
| | | <p>注意事项:</p> |
| | | <p>1.请严格按照工单内容要求进行项目实践,不得随意更改流程。</p> |
| | | <p>2.在完成任务后,请进行自检,完成请打√。</p> |
| | | <p style="text-align: right">教师签字: |
| | | <input v-model="tableData.teskTableTwo.fourteen" class="input-bottom-border fz-14" |
| | | @change="setBookTableData" /> |
| | | </p> |
| | | </td> |
| | | </tr> |
| | | </table> |
| | | </div> |
| | | </div> |
| | | </div> |
| | |
| | | <p class="p-odd">(3)背面视角:后侧脖颈部分头发不遮挡衬衣领口。</p> |
| | | <p class="p-odd">(4)整体视角:发型挺阔、干净清爽。</p> |
| | | <p class="left p-odd"><span class="bj2">自我评价▼</span></p> |
| | | <textarea v-model="questionData.teskTwo.five" placeholder="请输入内容" rows="6" |
| | | class="fz-16 textarea-box-right" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | </div> |
| | | </div> |
| | |
| | | type: Array, |
| | | }, |
| | | }, |
| | | data() { |
| | | return { |
| | | questionData: { |
| | | teskOne: { |
| | | one: "", |
| | | two: "", |
| | | three: "", |
| | | four: "", |
| | | }, |
| | | teskTwo: { |
| | | one: "", |
| | | two: "", |
| | | three: "", |
| | | four: "", |
| | | five:"", |
| | | }, |
| | | }, |
| | | tableData: { |
| | | teskTableOne: { |
| | | one: "", |
| | | two: "", |
| | | three: "", |
| | | four: "", |
| | | five: "", |
| | | six: "", |
| | | seven: "", |
| | | eight: "", |
| | | nine: "", |
| | | ten: "", |
| | | eleven: "", |
| | | twelve: "", |
| | | thirteen: "", |
| | | fourteen: "", |
| | | }, |
| | | teskTableTwo: { |
| | | one: "", |
| | | two: "", |
| | | three: "", |
| | | four: "", |
| | | five: "", |
| | | six: "", |
| | | seven: "", |
| | | eight: "", |
| | | nine: "", |
| | | ten: "", |
| | | eleven: "", |
| | | twelve: "", |
| | | thirteen: "", |
| | | fourteen: "", |
| | | }, |
| | | }, |
| | | }; |
| | | }, |
| | | mounted() { |
| | | const bookQuestion = localStorage.getItem("aviation-book-chapter04"); |
| | | if (bookQuestion) { |
| | | this.questionData = JSON.parse(bookQuestion); |
| | | } |
| | | const bookTableData = localStorage.getItem("aviation-book-chapter04-tableData"); |
| | | if (bookTableData) { |
| | | this.tableData = JSON.parse(bookTableData); |
| | | } |
| | | |
| | | }, |
| | | methods: { |
| | | setBookQuestion() { |
| | | localStorage.setItem( |
| | | "aviation-book-chapter04", |
| | | JSON.stringify(this.questionData) |
| | | ); |
| | | }, |
| | | setBookTableData() { |
| | | localStorage.setItem( |
| | | "aviation-book-chapter04-tableData", |
| | | JSON.stringify(this.tableData) |
| | | ); |
| | | } |
| | | }, |
| | | |
| | | } |
| | | </script> |
| | | |