会议bug优化

zhongshujie

2025-02-28 c02d9937770b185e87a27fd831c13593b0dc8d3e

 src/books/aviationEtiquette/view/components/chapter004.vue

@@ -5,11 +5,16 @@
      <div v-if="showPageList.indexOf(118) > -1">
        <ul class="fl al-c jc-fe mr-70 pad-t-55 mb-45">
          <li class="headerText pNum">112</li>
          <img class="headerImg mr-10" src="../../assets/images/yemei.png" alt="" />
          <img
            class="headerImg mr-10"
            src="../../assets/images/yemei.png"
            alt=""
          />
        </ul>
        <div class="bodystyle">
          <h1 id="a008">
            <span class="h1-bj">模块四</span><span class="h1-bk">民航专业礼仪实训</span>
            <span class="h1-bj">模块四</span
            ><span class="h1-bk">民航专业礼仪实训</span>
          </h1>
          <h2 id="b008">项目一　候机楼服务礼仪</h2>
          <div class="tp-3">
@@ -19,7 +24,9 @@
          </div>
          <div class="bk">
            <p class="bj1-qjms fl al-c">
              <span class="span-box"></span><span class="span-text">项目描述</span><span class="span-box"></span>
              <span class="span-box"></span
              ><span class="span-text">项目描述</span
              ><span class="span-box"></span>
            </p>
            <p class="fz-15">
              李丽即将和同学们一起去候机楼进行为期两个月的岗位学习。她迫切想知道候机楼服务的分类，需要掌握什么样的知识和技能，可能会遇到哪些旅客的疑问，该怎样处理。学习者通过本项目的学习，了解候机楼问询、导乘、值机和贵宾厅服务的职责要求及礼仪规范，形成对候机楼常见的几个主要岗位服务规范和操作流程的全面认知，提高对候机楼旅客的服务效率，为民航企业的服务品牌、服务印象管理做贡献，并通过优质服务，搭建良好的客户关系。
@@ -27,7 +34,9 @@
          </div>
          <div class="bk">
            <p class="bj1-qjms fl al-c">
              <span class="span-box"></span><span class="span-text">礼在身边</span><span class="span-box"></span>
              <span class="span-box"></span
              ><span class="span-text">礼在身边</span
              ><span class="span-box"></span>
            </p>
            <p class="fz-15">
              2018年6月11日，下午两点半，一名外籍旅客焦急地来到问询台，服务人员小李立即起身迎接旅客并主动询问有什么能帮忙的。通过这名外籍旅客的表达，小李了解到，旅客在整理行李时，不慎把护照弄丢了。小李立即通知广播站进行失物招领播报，随后安抚旅客情绪，大概5分钟，就接到工作人员回复，找到了该名旅客的护照，而此时距离该名旅客乘坐的航班关闭还有6分钟。为了让旅客能够顺利乘坐航班，小李直接为这名外籍旅客安排了专门的导乘员，全程引导，在最后一刻旅客成功办理了值机手续。
@@ -36,17 +45,32 @@
          <div class="bk2">
            <div class="zysx">
              <p>
                <span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
                  class="zt-zysx1">问</span>
                <span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
                ><span class="zt-zysx1">之</span
                ><span class="zt-zysx1">问</span>
              </p>
            </div>
            <div class="bj3">
            <div class="bj3 fz-15">
              <p>
                1.案例中，外籍旅客顺利登机体现了候机楼服务中哪些岗位人员的优质服务呢？
              </p>
              <textarea
                v-model="questionData.askAbout.one"
                placeholder="请输入内容"
                rows="4"
                class="fz-15 textarea-box"
                @change="setBookQuestion"
              ></textarea>
              <p>
                2.机场问询服务岗位通常是候机楼中解答旅客疑难的重要窗口，你觉得在问询服务中我们应该注意哪些礼仪规范呢？
              </p>
              <textarea
                v-model="questionData.askAbout.two"
                placeholder="请输入内容"
                rows="4"
                class="fz-16 textarea-box"
                @change="setBookQuestion"
              ></textarea>
            </div>
          </div>
        </div>
@@ -58,14 +82,17 @@
        <ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
          <li class="header-right-Number header-right-title">模块四</li>
          <li class="header-right-Number">民航专业礼仪实训</li>
          <li class="header-right-Number pNum">113</li>
          <li class="header-right-Number cloud"><img class="" src="../../assets/images/yemei02.png" alt="" /></li>
          <li class="header-right-last" style=""><br></li>
          <li class="header-right-end" style=""><br></li>
          <li class="p-Num">113</li>
          <li class="header-right-Number cloud">
            <img class="" src="../../assets/images/yemei02.png" alt="" />
          </li>
          <li class="header-right-last" style=""><br /></li>
          <li class="header-right-end" style=""><br /></li>
        </ul>
        <div class="bodystyle">
          <h3 id="c026">
            <span class="h3-zt1">任务1</span><span class="h3-bk">问询服务礼仪实训</span>
            <span class="h3-zt1">任务1</span
            ><span class="h3-bk">问询服务礼仪实训</span>
          </h3>
          <p><b>任务目标：</b></p>
          <p>1.了解候机楼问询服务的分类。</p>
@@ -86,13 +113,21 @@
          <div class="fl al-fe mt-10">
            <span>
              <p class="center openImgBox">
                <img class="img-b" alt="" src="../../assets/images/0119-1.jpg" />
                <img
                  class="img-b"
                  alt=""
                  src="../../assets/images/0119-1.jpg"
                />
              </p>
              <p class="img">图4-1-1 现场问询</p>
            </span>
            <span>
              <p class="center openImgBox">
                <img class="img-b" alt="" src="../../assets/images/0119-2.jpg" />
                <img
                  class="img-b"
                  alt=""
                  src="../../assets/images/0119-2.jpg"
                />
              </p>
              <p class="img">图4-1-2 电话问询</p>
            </span>
@@ -106,7 +141,11 @@
        <ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
          <li class="header-left-Number">
            <span class="mr-10 pNum">114</span>
            <span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
            <span
              ><span class="span-box-title"></span>民航服务礼仪<span
                class="span-box-title"
              ></span
            ></span>
          </li>
          <li class="header-left-text">
            <img class="w80" src="../../assets/images/yemei01.png" alt="" />
@@ -156,10 +195,12 @@
        <ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
          <li class="header-right-Number header-right-title">模块四</li>
          <li class="header-right-Number">民航专业礼仪实训</li>
          <li class="header-right-Number pNum">115</li>
          <li class="header-right-Number cloud"><img class="" src="../../assets/images/yemei02.png" alt="" /></li>
          <li class="header-right-last" style=""><br></li>
          <li class="header-right-end" style=""><br></li>
          <li class="p-Num">115</li>
          <li class="header-right-Number cloud">
            <img class="" src="../../assets/images/yemei02.png" alt="" />
          </li>
          <li class="header-right-last" style=""><br /></li>
          <li class="header-right-end" style=""><br /></li>
        </ul>
        <div class="bodystyle">
          <p class="td-0">安抚旅客情绪。</p>
@@ -177,15 +218,23 @@
          <div class="bk2">
            <div class="zysx">
              <p>
                <span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
                  class="zt-zysx1">问</span>
                <span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
                ><span class="zt-zysx1">之</span
                ><span class="zt-zysx1">问</span>
              </p>
            </div>
            <div class="bj3">
            <div class="bj3 fz-15">
              <p>如果你是问询员，你会怎样处理旅客的问询？</p>
              <p>
                分析：在机场，遇到航班延误，广播播报最多的是“天气原因”，而往往旅客眼前看到的是朗朗晴空，再去查看目的地的天气时，发现也显示晴朗，此时旅客难免会对航班延误的原因产生怀疑。事实上，“天气原因”有很多种情况：一是飞机因出发地天气状况不适宜起飞；二是飞机因目的地天气状况不适宜起飞；三是飞机因飞行航路上的天气状况不适宜起飞等。在全程航线上，只要有一个地方的天气状况出现异常，飞机就只能由于“天气原因”在原地停留。所以，晴空万里不代表飞行意义上的、旅客认为的正常天气。
              </p>
              <textarea
                v-model="questionData.askAbout.three"
                placeholder="请输入内容"
                rows="4"
                class="fz-15 textarea-box"
                @change="setBookQuestion"
              ></textarea>
            </div>
          </div>
          <h5 id="e097">（二）电话问询服务礼仪</h5>
@@ -205,7 +254,11 @@
        <ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
          <li class="header-left-Number">
            <span class="mr-10 pNum">116</span>
            <span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
            <span
              ><span class="span-box-title"></span>民航服务礼仪<span
                class="span-box-title"
              ></span
            ></span>
          </li>
          <li class="header-left-text">
            <img class="w80" src="../../assets/images/yemei01.png" alt="" />
@@ -251,16 +304,19 @@
        <ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
          <li class="header-right-Number header-right-title">模块四</li>
          <li class="header-right-Number">民航专业礼仪实训</li>
          <li class="header-right-Number pNum">117</li>
          <li class="header-right-Number cloud"><img class="" src="../../assets/images/yemei02.png" alt="" /></li>
          <li class="header-right-last" style=""><br></li>
          <li class="header-right-end" style=""><br></li>
          <li class="p-Num">117</li>
          <li class="header-right-Number cloud">
            <img class="" src="../../assets/images/yemei02.png" alt="" />
          </li>
          <li class="header-right-last" style=""><br /></li>
          <li class="header-right-end" style=""><br /></li>
        </ul>
        <div class="bodystyle">
          <p class="td-0 mb-10 mt-10"><span class="bj2">·礼之反思·</span></p>
          <p>通过对问询服务的学习，同学们有何感悟和新颖的想法？</p>
          <h3 id="c027">
            <span class="h3-zt1">任务2</span><span class="h3-bk">导乘服务礼仪实训　</span>
            <span class="h3-zt1">任务2</span
            ><span class="h3-bk">导乘服务礼仪实训　</span>
          </h3>
          <p class="td-0 mb-10 mt-10"><span class="bj2">·触礼旁通·</span></p>
          <p class="center"><span class="cs1">背老人赶航班的“小跑哥”</span></p>
@@ -270,12 +326,20 @@
          <div class="bk2">
            <div class="zysx">
              <p>
                <span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
                  class="zt-zysx1">问</span>
                <span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
                ><span class="zt-zysx1">之</span
                ><span class="zt-zysx1">问</span>
              </p>
            </div>
            <div class="bj3">
            <div class="bj3 fz-15">
              <p>通过上述描述，你认为在导乘服务中应注意什么？有什么作用？</p>
              <textarea
                v-model="questionData.askAbout.four"
                placeholder="请输入内容"
                rows="4"
                class="fz-15 textarea-box"
                @change="setBookQuestion"
              ></textarea>
            </div>
          </div>
          <p><b>任务目标：</b></p>
@@ -301,7 +365,11 @@
        <ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
          <li class="header-left-Number">
            <span class="mr-10 pNum">118</span>
            <span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
            <span
              ><span class="span-box-title"></span>民航服务礼仪<span
                class="span-box-title"
              ></span
            ></span>
          </li>
          <li class="header-left-text">
            <img class="w80" src="../../assets/images/yemei01.png" alt="" />
@@ -341,10 +409,12 @@
        <ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
          <li class="header-right-Number header-right-title">模块四</li>
          <li class="header-right-Number">民航专业礼仪实训</li>
          <li class="header-right-Number pNum">119</li>
          <li class="header-right-Number cloud"><img class="" src="../../assets/images/yemei02.png" alt="" /></li>
          <li class="header-right-last" style=""><br></li>
          <li class="header-right-end" style=""><br></li>
          <li class="p-Num">119</li>
          <li class="header-right-Number cloud">
            <img class="" src="../../assets/images/yemei02.png" alt="" />
          </li>
          <li class="header-right-last" style=""><br /></li>
          <li class="header-right-end" style=""><br /></li>
        </ul>
        <div class="bodystyle">
          <p class="td-0 mb-10 mt-10"><span class="bj2">·触礼旁通·</span></p>
@@ -354,13 +424,28 @@
          <div class="bk2">
            <div class="zysx">
              <p>
                <span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
                  class="zt-zysx1">问</span>
                <span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
                ><span class="zt-zysx1">之</span
                ><span class="zt-zysx1">问</span>
              </p>
            </div>
            <div class="bj3">
            <div class="bj3 fz-15">
              <p>1.案例中，值机员小董为旅客提供了哪些暖心服务？</p>
              <textarea
                v-model="questionData.askAbout.five"
                placeholder="请输入内容"
                rows="4"
                class="fz-15 textarea-box"
                @change="setBookQuestion"
              ></textarea>
              <p>2.谈一谈，你从该案例中得到了哪些启示？</p>
              <textarea
                v-model="questionData.askAbout.six"
                placeholder="请输入内容"
                rows="4"
                class="fz-15 textarea-box"
                @change="setBookQuestion"
              ></textarea>
            </div>
          </div>
          <h5 id="e100">（三）严守规范提升服务质量</h5>
@@ -382,7 +467,11 @@
        <ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
          <li class="header-left-Number">
            <span class="mr-10 pNum">120</span>
            <span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
            <span
              ><span class="span-box-title"></span>民航服务礼仪<span
                class="span-box-title"
              ></span
            ></span>
          </li>
          <li class="header-left-text">
            <img class="w80" src="../../assets/images/yemei01.png" alt="" />
@@ -395,19 +484,83 @@
          <div class="bk2">
            <div class="zysx">
              <p>
                <span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
                  class="zt-zysx1">问</span>
                <span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
                ><span class="zt-zysx1">之</span
                ><span class="zt-zysx1">问</span>
              </p>
            </div>
            <div class="bj3">
            <div class="bj3 fz-15">
              <p>请将刚才提到的服务忌语进行改进，变成温暖规范的服务用语。</p>
              <p>不说“不知道，不清楚”——我们可以说：_________________</p>
              <p>不说“你怎么还不明白”——我们可以说：_________________</p>
              <p>不说“刚才不是已经告诉你了吗”——我们可以说：_________</p>
              <p>不说“哪买的票哪退去，别找我们”——我们可以说：_______</p>
              <p>不说“急什么，别催我”——我们可以说：_________________</p>
              <p>不说“爱找谁找谁，我解决不了”——我们可以说：_________</p>
              <p>不说“挤什么挤，后面等着去”——我们可以说：___________</p>
              <p>
                不说“不知道，不清楚”——我们可以说：<input
                  type="text"
                  name="ball1"
                  class="fz-15 input-box"
                  style="width: 200px"
                  v-model="questionData.askAbout.seven"
                  @change="setBookQuestion"
                />
              </p>
              <p>
                不说“你怎么还不明白”——我们可以说：<input
                  type="text"
                  name="ball1"
                  class="fz-15 input-box"
                  style="width: 200px"
                  v-model="questionData.askAbout.eight"
                  @change="setBookQuestion"
                />
              </p>
              <p>
                不说“刚才不是已经告诉你了吗”——我们可以说：<input
                  type="text"
                  name="ball1"
                  class="fz-16 input-box"
                  style="width: 130px"
                  v-model="questionData.askAbout.nine"
                  @change="setBookQuestion"
                />
              </p>
              <p>
                不说“哪买的票哪退去，别找我们”——我们可以说：<input
                  type="text"
                  name="ball1"
                  class="fz-16 input-box"
                  style="width: 115px"
                  v-model="questionData.askAbout.ten"
                  @change="setBookQuestion"
                />
              </p>
              <p>
                不说“急什么，别催我”——我们可以说：<input
                  type="text"
                  name="ball1"
                  class="fz-16 input-box"
                  style="width: 200px"
                  v-model="questionData.askAbout.eleven"
                  @change="setBookQuestion"
                />
              </p>
              <p>
                不说“爱找谁找谁，我解决不了”——我们可以说：<input
                  type="text"
                  name="ball1"
                  class="fz-16 input-box"
                  style="width: 130px"
                  v-model="questionData.askAbout.twelve"
                  @change="setBookQuestion"
                />
              </p>
              <p>
                不说“挤什么挤，后面等着去”——我们可以说：<input
                  type="text"
                  name="ball1"
                  class="fz-16 input-box"
                  style="width: 140px"
                  v-model="questionData.askAbout.thirteen"
                  @change="setBookQuestion"
                />
              </p>
            </div>
          </div>
          <p class="td-0 mb-10 mt-10"><span class="bj2">·礼之实践·</span></p>
@@ -415,7 +568,8 @@
            <img class="img-0" alt="" src="../../assets/images/0126-1.jpg" />
          </p>
          <h3 id="c028">
            <span class="h3-zt1">任务3</span><span class="h3-bk">值机服务礼仪实训</span>
            <span class="h3-zt1">任务3</span
            ><span class="h3-bk">值机服务礼仪实训</span>
          </h3>
          <p><b>任务目标：</b></p>
          <p>1.知道候机楼值机服务岗位工作人员的工作流程。</p>
@@ -434,10 +588,12 @@
        <ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
          <li class="header-right-Number header-right-title">模块四</li>
          <li class="header-right-Number">民航专业礼仪实训</li>
          <li class="header-right-Number pNum">121</li>
          <li class="header-right-Number cloud"><img class="" src="../../assets/images/yemei02.png" alt="" /></li>
          <li class="header-right-last" style=""><br></li>
          <li class="header-right-end" style=""><br></li>
          <li class="p-Num">121</li>
          <li class="header-right-Number cloud">
            <img class="" src="../../assets/images/yemei02.png" alt="" />
          </li>
          <li class="header-right-last" style=""><br /></li>
          <li class="header-right-end" style=""><br /></li>
        </ul>
        <div class="bodystyle">
          <p>
@@ -455,13 +611,21 @@
          <div class="fl al-fe mt-10">
            <span>
              <p class="center openImgBox">
                <img class="img-a" alt="" src="../../assets/images/0127-1.jpg" />
                <img
                  class="img-a"
                  alt=""
                  src="../../assets/images/0127-1.jpg"
                />
              </p>
              <p class="img">图4-1-3 迎接旅客</p>
            </span>
            <span>
              <p class="center openImgBox">
                <img class="img-a" alt="" src="../../assets/images/0127-2.jpg" />
                <img
                  class="img-a"
                  alt=""
                  src="../../assets/images/0127-2.jpg"
                />
              </p>
              <p class="img">图4-1-4 微笑</p>
            </span>
@@ -470,12 +634,20 @@
          <div class="bk2">
            <div class="zysx">
              <p>
                <span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
                  class="zt-zysx1">问</span>
                <span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
                ><span class="zt-zysx1">之</span
                ><span class="zt-zysx1">问</span>
              </p>
            </div>
            <div class="bj3">
            <div class="bj3 fz-15">
              <p>在检查旅客客票和证件时，应注意哪些方面？</p>
              <textarea
                v-model="questionData.askAbout.fourteen"
                placeholder="请输入内容"
                rows="4"
                class="fz-15 textarea-box"
                @change="setBookQuestion"
              ></textarea>
            </div>
          </div>
          <h5 id="e102">（二）查验旅客客票及证件礼仪</h5>
@@ -494,7 +666,11 @@
        <ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
          <li class="header-left-Number">
            <span class="mr-10 pNum">122</span>
            <span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
            <span
              ><span class="span-box-title"></span>民航服务礼仪<span
                class="span-box-title"
              ></span
            ></span>
          </li>
          <li class="header-left-text">
            <img class="w80" src="../../assets/images/yemei01.png" alt="" />
@@ -520,12 +696,15 @@
          <div class="bk2">
            <div class="zysx">
              <p>
                <span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
                  class="zt-zysx1">问</span>
                <span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
                ><span class="zt-zysx1">之</span
                ><span class="zt-zysx1">问</span>
              </p>
            </div>
            <div class="bj3">
            <div class="bj3 fz-15">
              <p>你知道客舱座位的安排一般都遵循哪些原则吗？</p>
              <textarea v-model="questionData.askAbout.fifteen" placeholder="请输入内容" rows="4"
                        class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
            </div>
          </div>
          <p>
@@ -540,10 +719,12 @@
        <ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
          <li class="header-right-Number header-right-title">模块四</li>
          <li class="header-right-Number">民航专业礼仪实训</li>
          <li class="header-right-Number pNum">123</li>
          <li class="header-right-Number cloud"><img class="" src="../../assets/images/yemei02.png" alt="" /></li>
          <li class="header-right-last" style=""><br></li>
          <li class="header-right-end" style=""><br></li>
          <li class="p-Num">123</li>
          <li class="header-right-Number cloud">
            <img class="" src="../../assets/images/yemei02.png" alt="" />
          </li>
          <li class="header-right-last" style=""><br /></li>
          <li class="header-right-end" style=""><br /></li>
        </ul>
        <div class="bodystyle">
          <p class="td-0">
@@ -575,12 +756,15 @@
          <div class="bk2">
            <div class="zysx">
              <p>
                <span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
                  class="zt-zysx1">问</span>
                <span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
                ><span class="zt-zysx1">之</span
                ><span class="zt-zysx1">问</span>
              </p>
            </div>
            <div class="bj3">
            <div class="bj3 fz-15">
              <p>在递接客票、身份证及登机牌时，值机人员应注意哪些方面？</p>
              <textarea v-model="questionData.askAbout.sixteen" placeholder="请输入内容" rows="4"
                        class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
            </div>
          </div>
          <div class="bk4">
@@ -600,7 +784,11 @@
        <ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
          <li class="header-left-Number">
            <span class="mr-10 pNum">124</span>
            <span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
            <span
              ><span class="span-box-title"></span>民航服务礼仪<span
                class="span-box-title"
              ></span
            ></span>
          </li>
          <li class="header-left-text">
            <img class="w80" src="../../assets/images/yemei01.png" alt="" />
@@ -612,7 +800,8 @@
            <img class="img-0" alt="" src="../../assets/images/0130-1.jpg" />
          </p>
          <h3 id="c029">
            <span class="h3-zt1">任务4</span><span class="h3-bk">贵宾厅服务礼仪实训</span>
            <span class="h3-zt1">任务4</span
            ><span class="h3-bk">贵宾厅服务礼仪实训</span>
          </h3>
          <p><b>任务目标：</b></p>
          <p>1.知道贵宾厅服务的流程及内容。</p>
@@ -642,13 +831,17 @@
        <ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
          <li class="header-right-Number header-right-title">模块四</li>
          <li class="header-right-Number">民航专业礼仪实训</li>
          <li class="header-right-Number pNum">125</li>
          <li class="header-right-Number cloud"><img class="" src="../../assets/images/yemei02.png" alt="" /></li>
          <li class="header-right-last" style=""><br></li>
          <li class="header-right-end" style=""><br></li>
          <li class="p-Num">125</li>
          <li class="header-right-Number cloud">
            <img class="" src="../../assets/images/yemei02.png" alt="" />
          </li>
          <li class="header-right-last" style=""><br /></li>
          <li class="header-right-end" style=""><br /></li>
        </ul>
        <div class="bodystyle">
          <p class="td-0">设备。对休息室内音量过大或行为不雅的旅客进行必要的提醒或有效干预。</p>
          <p class="td-0">
            设备。对休息室内音量过大或行为不雅的旅客进行必要的提醒或有效干预。
          </p>
          <p>
            （2）“循环式不间断服务”——在不打扰旅客的基础上，每15分钟巡视一次旅客休息区域。
          </p>
@@ -671,14 +864,17 @@
          <div class="bk2">
            <div class="zysx">
              <p>
                <span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
                  class="zt-zysx1">问</span>
                <span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
                ><span class="zt-zysx1">之</span
                ><span class="zt-zysx1">问</span>
              </p>
            </div>
            <div class="bj3">
            <div class="bj3 fz-15">
              <p>
                从小东的服务故事中，你看出了贵宾厅服务的哪些内容？你觉得贵宾厅服务人员需要注意哪些礼仪呢？
              </p>
              <textarea v-model="questionData.askAbout.seventeen" placeholder="请输入内容" rows="4"
                        class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
            </div>
          </div>
          <h4 id="d093">二、贵宾厅服务礼仪</h4>
@@ -699,7 +895,11 @@
        <ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
          <li class="header-left-Number">
            <span class="mr-10 pNum">126</span>
            <span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
            <span
              ><span class="span-box-title"></span>民航服务礼仪<span
                class="span-box-title"
              ></span
            ></span>
          </li>
          <li class="header-left-text">
            <img class="w80" src="../../assets/images/yemei01.png" alt="" />
@@ -753,10 +953,12 @@
        <ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
          <li class="header-right-Number header-right-title">模块四</li>
          <li class="header-right-Number">民航专业礼仪实训</li>
          <li class="header-right-Number pNum">127</li>
          <li class="header-right-Number cloud"><img class="" src="../../assets/images/yemei02.png" alt="" /></li>
          <li class="header-right-last" style=""><br></li>
          <li class="header-right-end" style=""><br></li>
          <li class="p-Num">127</li>
          <li class="header-right-Number cloud">
            <img class="" src="../../assets/images/yemei02.png" alt="" />
          </li>
          <li class="header-right-last" style=""><br /></li>
          <li class="header-right-end" style=""><br /></li>
        </ul>
        <div class="bodystyle">
          <p>
@@ -792,7 +994,11 @@
        <ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
          <li class="header-left-Number">
            <span class="mr-10 pNum">128</span>
            <span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
            <span
              ><span class="span-box-title"></span>民航服务礼仪<span
                class="span-box-title"
              ></span
            ></span>
          </li>
          <li class="header-left-text">
            <img class="w80" src="../../assets/images/yemei01.png" alt="" />
@@ -801,36 +1007,242 @@
        <div class="bodystyle">
          <p class="td-0 mb-10 mt-10"><span class="bj2">·项目自测·</span></p>
          <p>1.候机楼问询服务根据提供方可分为（　　）。</p>
          <p>A.机场问询</p>
          <p>B.联合问询</p>
          <p>C.联合问询、航空公司问询、机场问询</p>
          <p>
            <input
              type="checkbox"
              name="ball2"
              :disabled="questionData.isComplete"
              value="A"
              id="1"
              v-model="questionData.projectOne.one.value"
              @change="setBookQuestion"
            />A.机场问询
          </p>
          <p>
            <input
              type="checkbox"
              name="ball2"
              :disabled="questionData.isComplete"
              value="B"
              id="1"
              v-model="questionData.projectOne.one.value"
              @change="setBookQuestion"
            />B.联合问询
          </p>
          <p>
            <input
              type="checkbox"
              name="ball2"
              :disabled="questionData.isComplete"
              value="C"
              id="1"
              v-model="questionData.projectOne.one.value"
              @change="setBookQuestion"
            />C.联合问询、航空公司问询、机场问询
          </p>
          <p>2.候机楼现场问询服务礼仪有哪些？（　　）。</p>
          <p>A.迎接旅客礼仪</p>
          <p>B.应答旅客问题礼仪</p>
          <p>C.告别旅客礼仪</p>
          <p>D.以上都是</p>
          <p>
            <input
              type="checkbox"
              name="ball2"
              :disabled="questionData.isComplete"
              value="A"
              id="2"
              v-model="questionData.projectOne.two.value"
              @change="setBookQuestion"
            />A.迎接旅客礼仪
          </p>
          <p>
            <input
              type="checkbox"
              name="ball2"
              :disabled="questionData.isComplete"
              value="B"
              id="2"
              v-model="questionData.projectOne.two.value"
              @change="setBookQuestion"
            />B.应答旅客问题礼仪
          </p>
          <p>
            <input
              type="checkbox"
              name="ball2"
              :disabled="questionData.isComplete"
              value="C"
              id="2"
              v-model="questionData.projectOne.two.value"
              @change="setBookQuestion"
            />C.告别旅客礼仪
          </p>
          <p>
            <input
              type="checkbox"
              name="ball2"
              :disabled="questionData.isComplete"
              value="D"
              id="2"
              v-model="questionData.projectOne.two.value"
              @change="setBookQuestion"
            />D.以上都是
          </p>
          <p>
            3.直行带工作要求：排队超过（　　）人时，增加柜台；团队超过（　　）人时，增加柜台。
          </p>
          <p>A.4～5，6</p>
          <p>B.6～8，8</p>
          <p>C.8～10，9</p>
          <p>D.8～10，10</p>
          <p>4.候机楼值机服务的基本流程有（　　）。</p>
          <p>A.迎接旅客，收运、托运旅客行李</p>
          <p>B.查检旅客客票及证件，同旅客告别</p>
          <p>C.为旅客安排座位</p>
          <p>
            D.迎接旅客，检查旅客客票及证件，为旅客安排座位，收运托运旅客行李
            <input
              type="radio"
              name="QThree"
              :disabled="questionData.isComplete"
              value="A"
              id="3"
              v-model="questionData.projectOne.three.value"
              @change="setBookQuestion"
            />A.4～5，6
          </p>
          <p>
            <input
              type="radio"
              name="QThree"
              :disabled="questionData.isComplete"
              value="B"
              id="3"
              v-model="questionData.projectOne.three.value"
              @change="setBookQuestion"
            />B.6～8，8
          </p>
          <p>
            <input
              type="radio"
              name="QThree"
              :disabled="questionData.isComplete"
              value="C"
              id="3"
              v-model="questionData.projectOne.three.value"
              @change="setBookQuestion"
            />C.8～10，9
          </p>
          <p>
            <input
              type="radio"
              name="QThree"
              :disabled="questionData.isComplete"
              value="D"
              id="3"
              v-model="questionData.projectOne.three.value"
              @change="setBookQuestion"
            />D.8～10，10
          </p>
          <p>4.候机楼值机服务的基本流程有（　　）。</p>
          <p>
            <input
              type="checkbox"
              name="QFour"
              :disabled="questionData.isComplete"
              value="A"
              id="4"
              v-model="questionData.projectOne.four.value"
              @change="setBookQuestion"
            />A.迎接旅客，收运、托运旅客行李
          </p>
          <p>
            <input
              type="checkbox"
              name="QFour"
              :disabled="questionData.isComplete"
              value="B"
              id="4"
              v-model="questionData.projectOne.four.value"
              @change="setBookQuestion"
            />B.查检旅客客票及证件，同旅客告别
          </p>
          <p>
            <input
              type="checkbox"
              name="QFour"
              :disabled="questionData.isComplete"
              value="C"
              id="4"
              v-model="questionData.projectOne.four.value"
              @change="setBookQuestion"
            />C.为旅客安排座位
          </p>
          <p>
            <input
              type="checkbox"
              name="QFour"
              :disabled="questionData.isComplete"
              value="D"
              id="4"
              v-model="questionData.projectOne.four.value"
              @change="setBookQuestion"
            />D.迎接旅客，检查旅客客票及证件，为旅客安排座位，收运托运旅客行李
          </p>
          <p>5.酒水服务礼仪中，红葡萄酒应倒满杯子的（　　）。</p>
          <p>A.1/3</p>
          <p>B.2/3</p>
          <p>C.倒满</p>
          <p>
            <input
              type="radio"
              name="QFive"
              :disabled="questionData.isComplete"
              value="A"
              id="5"
              v-model="questionData.projectOne.five.value"
              @change="setBookQuestion"
            />A.1/3
          </p>
          <p>
            <input
              type="radio"
              name="QFive"
              :disabled="questionData.isComplete"
              value="B"
              id="5"
              v-model="questionData.projectOne.five.value"
              @change="setBookQuestion"
            />B.2/3
          </p>
          <p>
            <input
              type="radio"
              name="QFive"
              :disabled="questionData.isComplete"
              value="C"
              id="5"
              v-model="questionData.projectOne.five.value"
              @change="setBookQuestion"
            />C.倒满
          </p>
          <p>6.有效的身份证件包括什么？</p>
          <textarea
            v-model="questionData.projectOne.six.value"
            placeholder="请输入内容"
            rows="4"
            class="fz-16 textarea-box"
            @change="setBookQuestion"
          ></textarea>
          <p>7.简述回答旅客问题的技巧。</p>
          <textarea
            v-model="questionData.projectOne.seven.value"
            placeholder="请输入内容"
            rows="4"
            class="fz-16 textarea-box"
            @change="setBookQuestion"
          ></textarea>
          <p>8.简述贵宾厅服务中的“三轻服务”“循环式不间断服务”“零呼唤管理”。</p>
          <textarea
            v-model="questionData.projectOne.eight.value"
            placeholder="请输入内容"
            rows="4"
            class="fz-16 textarea-box"
            @change="setBookQuestion"
          ></textarea>
          <p>9.电梯引导礼仪应遵循哪些原则？</p>
          <textarea
            v-model="questionData.projectOne.nine.value"
            placeholder="请输入内容"
            rows="4"
            class="fz-16 textarea-box"
            @change="setBookQuestion"
          ></textarea>
        </div>
      </div>
    </div>
@@ -840,10 +1252,12 @@
        <ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
          <li class="header-right-Number header-right-title">模块四</li>
          <li class="header-right-Number">民航专业礼仪实训</li>
          <li class="header-right-Number pNum">129</li>
          <li class="header-right-Number cloud"><img class="" src="../../assets/images/yemei02.png" alt="" /></li>
          <li class="header-right-last" style=""><br></li>
          <li class="header-right-end" style=""><br></li>
          <li class="p-Num">129</li>
          <li class="header-right-Number cloud">
            <img class="" src="../../assets/images/yemei02.png" alt="" />
          </li>
          <li class="header-right-last" style=""><br /></li>
          <li class="header-right-end" style=""><br /></li>
        </ul>
        <div class="bodystyle">
          <h2 id="b009">项目二　安检服务礼仪</h2>
@@ -854,7 +1268,9 @@
          </div>
          <div class="bk">
            <p class="bj1-qjms fl al-c">
              <span class="span-box"></span><span class="span-text">项目描述</span><span class="span-box"></span>
              <span class="span-box"></span
              ><span class="span-text">项目描述</span
              ><span class="span-box"></span>
            </p>
            <p class="fz-15">
              在候机楼服务实习中，李丽看到一位旅客因为行李总是无法通过安检机而不满，李丽既需要向他做好解释和服务，更要确保民航安全，确保服务符合规范。李丽应该怎样做才能让她的安检服务获得旅客的认可呢？通过本项目的学习，了解安检服务的职责要求及服务礼仪规范，形成对安检服务的全面认知并及时有效地完成旅客安全检查，提高服务旅客的效率，避免安全隐患的发生，为旅客保驾护航。
@@ -862,7 +1278,9 @@
          </div>
          <div class="bk">
            <p class="bj1-qjms fl al-c">
              <span class="span-box"></span><span class="span-text">礼在身边</span><span class="span-box"></span>
              <span class="span-box"></span
              ><span class="span-text">礼在身边</span
              ><span class="span-box"></span>
            </p>
            <p class="fz-15">
              旅客张女士办理完登机手续准备进行安全检查，安检员要求其脱掉大衣再过检，由于张女士大衣里面只穿了无袖的T恤，便说不方便脱大衣。看到张女士不配合安检的要求，安检员很生气，就连接过张女士的手提行李时也没能控制自己的不满，随手将张女士的手提行李扔到传送带上。看到自己的行李被扔到传送带上，张女士非常生气地说：“为什么扔我的包？”安检员说：“你不配合我们的工作，我为什么不能扔！”两人发生了口角之争和肢体冲突。
@@ -871,12 +1289,15 @@
          <div class="bk2">
            <div class="zysx">
              <p>
                <span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
                  class="zt-zysx1">问</span>
                <span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
                ><span class="zt-zysx1">之</span
                ><span class="zt-zysx1">问</span>
              </p>
            </div>
            <div class="bj3">
            <div class="bj3 fz-15">
              <p>你认为在安检服务中应怎样规范自己的言行举止？</p>
              <textarea v-model="questionData.askAbout.eighteen" placeholder="请输入内容" rows="4"
                        class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
            </div>
          </div>
          <p>
@@ -894,7 +1315,11 @@
        <ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
          <li class="header-left-Number">
            <span class="mr-10 pNum">130</span>
            <span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
            <span
              ><span class="span-box-title"></span>民航服务礼仪<span
                class="span-box-title"
              ></span
            ></span>
          </li>
          <li class="header-left-text">
            <img class="w80" src="../../assets/images/yemei01.png" alt="" />
@@ -902,7 +1327,8 @@
        </ul>
        <div class="bodystyle">
          <h3 id="c030">
            <span class="h3-zt1">任务1</span><span class="h3-bk">人身安全检查礼仪实训</span>
            <span class="h3-zt1">任务1</span
            ><span class="h3-bk">人身安全检查礼仪实训</span>
          </h3>
          <p><b>任务目标：</b></p>
          <p>1.知道人身安全检查服务人员的岗位职责及要求。</p>
@@ -933,10 +1359,12 @@
        <ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
          <li class="header-right-Number header-right-title">模块四</li>
          <li class="header-right-Number">民航专业礼仪实训</li>
          <li class="header-right-Number pNum">131</li>
          <li class="header-right-Number cloud"><img class="" src="../../assets/images/yemei02.png" alt="" /></li>
          <li class="header-right-last" style=""><br></li>
          <li class="header-right-end" style=""><br></li>
          <li class="p-Num">131</li>
          <li class="header-right-Number cloud">
            <img class="" src="../../assets/images/yemei02.png" alt="" />
          </li>
          <li class="header-right-last" style=""><br /></li>
          <li class="header-right-end" style=""><br /></li>
        </ul>
        <div class="bodystyle">
          <p>
@@ -945,20 +1373,25 @@
          <div class="bk2">
            <div class="zysx">
              <p>
                <span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
                  class="zt-zysx1">问</span>
                <span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
                ><span class="zt-zysx1">之</span
                ><span class="zt-zysx1">问</span>
              </p>
            </div>
            <div class="bj3">
            <div class="bj3 fz-15">
              <p>
                旅客李女士在机场进行安全检查时，当值的安检员随手把李女士的随身挎包投入置物筐内，随后用力甩到传送带上。李女士看到后，提醒安检员挎包里装有电子产品，让安检员在递拿东西时动作小心点，但安检员并未理会李女士，随后又把李女士的钱包和帽子扔在置物筐和传送带上。李女士在结束安全检查后，直接投诉当值的安检员。
              </p>
              <p>
                1.上述案例中描述的是哪个安检岗位安检员的工作场景？当值安检员有哪些礼仪缺失的地方？
              </p>
              <textarea v-model="questionData.askAbout.nineteen" placeholder="请输入内容" rows="4"
                        class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
              <p>
                2.上述案例中，负责人身检查的安检员是否可以在一定程度上对因前序工作导致不满情绪的旅客进行安抚呢？如果可以，应该怎么做呢？
              </p>
              <textarea v-model="questionData.askAbout.twenty" placeholder="请输入内容" rows="4"
                        class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
            </div>
          </div>
          <h4 id="d096">三、人身安全检查服务的礼仪规范</h4>
@@ -994,7 +1427,11 @@
        <ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
          <li class="header-left-Number">
            <span class="mr-10 pNum">132</span>
            <span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
            <span
              ><span class="span-box-title"></span>民航服务礼仪<span
                class="span-box-title"
              ></span
            ></span>
          </li>
          <li class="header-left-text">
            <img class="w80" src="../../assets/images/yemei01.png" alt="" />
@@ -1002,7 +1439,8 @@
        </ul>
        <div class="bodystyle">
          <h3 id="c031">
            <span class="h3-zt1">任务2</span><span class="h3-bk">开箱包检查礼仪实训</span>
            <span class="h3-zt1">任务2</span
            ><span class="h3-bk">开箱包检查礼仪实训</span>
          </h3>
          <p><b>任务目标：</b></p>
          <p>1.知道开箱包检查人员的岗位职责及检查方法。</p>
@@ -1046,10 +1484,12 @@
        <ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
          <li class="header-right-Number header-right-title">模块四</li>
          <li class="header-right-Number">民航专业礼仪实训</li>
          <li class="header-right-Number pNum">133</li>
          <li class="header-right-Number cloud"><img class="" src="../../assets/images/yemei02.png" alt="" /></li>
          <li class="header-right-last" style=""><br></li>
          <li class="header-right-end" style=""><br></li>
          <li class="p-Num">133</li>
          <li class="header-right-Number cloud">
            <img class="" src="../../assets/images/yemei02.png" alt="" />
          </li>
          <li class="header-right-last" style=""><br /></li>
          <li class="header-right-end" style=""><br /></li>
        </ul>
        <div class="bodystyle">
          <p>
@@ -1082,11 +1522,53 @@
            <img class="img-0" alt="" src="../../assets/images/0139-1.jpg" />
          </p>
          <p class="mb-10 mt-10 td-0"><span class="bj2">·项目自测·</span></p>
          <p>1.开箱包检查的正确步骤是（　　）。（单选题）</p>
          <p>A.检查内层、检查箱包内物品</p>
          <p>B.观察外观、检查箱包内物品</p>
          <p>C.观察外观、检查内层和夹层、检查箱包内物品、善后处理</p>
          <p>D.观察外观、检查夹层、检查箱包内物品、善后处理</p>
          <p>
            1.开箱包检查的正确步骤是（　　）。（单选题）
          </p>
          <p>
            <input
              type="radio"
              name="QusOne"
              :disabled="questionData.isComplete"
              value="A"
              id="1"
              v-model="questionData.projectTwo.one.value"
              @change="setBookQuestion"
            />A.检查内层、检查箱包内物品
          </p>
          <p>
            <input
              type="radio"
              name="QusOne"
              :disabled="questionData.isComplete"
              value="B"
              id="1"
              v-model="questionData.projectTwo.one.value"
              @change="setBookQuestion"
            />B.观察外观、检查箱包内物品
          </p>
          <p>
            <input
              type="radio"
              name="QusOne"
              :disabled="questionData.isComplete"
              value="C"
              id="1"
              v-model="questionData.projectTwo.one.value"
              @change="setBookQuestion"
            />C.观察外观、检查内层和夹层、检查箱包内物品、善后处理
          </p>
          <p>
            <input
              type="radio"
              name="QusOne"
              :disabled="questionData.isComplete"
              value="D"
              id="1"
              v-model="questionData.projectTwo.one.value"
              @change="setBookQuestion"
            />D.观察外观、检查夹层、检查箱包内物品、善后处理
          </p>
        </div>
      </div>
    </div>
@@ -1096,7 +1578,11 @@
        <ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
          <li class="header-left-Number">
            <span class="mr-10 pNum">134</span>
            <span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
            <span
              ><span class="span-box-title"></span>民航服务礼仪<span
                class="span-box-title"
              ></span
            ></span>
          </li>
          <li class="header-left-text">
            <img class="w80" src="../../assets/images/yemei01.png" alt="" />
@@ -1104,18 +1590,119 @@
        </ul>
        <div class="bodystyle">
          <p>2.开箱包检查时，以下哪些不是可疑物品？（　　）（单选题）</p>
          <p>A.电池</p>
          <p>B.粉状物</p>
          <p>C.固体状物</p>
          <p>D.导线</p>
          <p>
            <input
              type="radio"
              name="QusTwo"
              :disabled="questionData.isComplete"
              value="A"
              id="2"
              v-model="questionData.projectTwo.two.value"
              @change="setBookQuestion"
            />A.电池
          </p>
          <p>
            <input
              type="radio"
              name="QusTwo"
              :disabled="questionData.isComplete"
              value="B"
              id="2"
              v-model="questionData.projectTwo.two.value"
              @change="setBookQuestion"
            />B.粉状物
          </p>
          <p>
            <input
              type="radio"
              name="QusTwo"
              :disabled="questionData.isComplete"
              value="C"
              id="2"
              v-model="questionData.projectTwo.two.value"
              @change="setBookQuestion"
            />C.固体状物
          </p>
          <p>
            <input
              type="radio"
              name="QusTwo"
              :disabled="questionData.isComplete"
              value="D"
              id="2"
              v-model="questionData.projectTwo.two.value"
              @change="setBookQuestion"
            />D.导线
          </p>
          <p>3.常见的开箱包检查手法有（　　）（多选题）</p>
          <p>A.听</p>
          <p>B.嗅</p>
          <p>C.敲</p>
          <p>D.摸</p>
          <p>
            <input
              type="checkbox"
              name="QusThree"
              :disabled="questionData.isComplete"
              value="A"
              id="3"
              v-model="questionData.projectTwo.three.value"
              @change="setBookQuestion"
            />A.听
          </p>
          <p>
            <input
              type="checkbox"
              name="QusThree"
              :disabled="questionData.isComplete"
              value="B"
              id="3"
              v-model="questionData.projectTwo.three.value"
              @change="setBookQuestion"
            />B.嗅
          </p>
          <p>
            <input
              type="checkbox"
              name="QusThree"
              :disabled="questionData.isComplete"
              value="C"
              id="3"
              v-model="questionData.projectTwo.three.value"
              @change="setBookQuestion"
            />C.敲
          </p>
          <p>
            <input
              type="checkbox"
              name="QusThree"
              :disabled="questionData.isComplete"
              value="D"
              id="3"
              v-model="questionData.projectTwo.three.value"
              @change="setBookQuestion"
            />D.摸
          </p>
          <p>4.简述人身安全检查的分类。</p>
          <textarea
            v-model="questionData.projectTwo.four.value"
            placeholder="请输入内容"
            rows="4"
            class="fz-16 textarea-box"
            @change="setBookQuestion"
          ></textarea>
          <p>5.简述人身安全检查服务人员执勤礼仪规范。</p>
          <textarea
            v-model="questionData.projectTwo.five.value"
            placeholder="请输入内容"
            rows="4"
            class="fz-16 textarea-box"
            @change="setBookQuestion"
          ></textarea>
          <p>6.简述人身安全检查服务人员的仪容仪表礼仪规范。</p>
          <textarea
            v-model="questionData.projectTwo.six.value"
            placeholder="请输入内容"
            rows="4"
            class="fz-16 textarea-box"
            @change="setBookQuestion"
          ></textarea>
        </div>
      </div>
    </div>
@@ -1125,10 +1712,12 @@
        <ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
          <li class="header-right-Number header-right-title">模块四</li>
          <li class="header-right-Number">民航专业礼仪实训</li>
          <li class="header-right-Number pNum">135</li>
          <li class="header-right-Number cloud"><img class="" src="../../assets/images/yemei02.png" alt="" /></li>
          <li class="header-right-last" style=""><br></li>
          <li class="header-right-end" style=""><br></li>
          <li class="p-Num">135</li>
          <li class="header-right-Number cloud">
            <img class="" src="../../assets/images/yemei02.png" alt="" />
          </li>
          <li class="header-right-last" style=""><br /></li>
          <li class="header-right-end" style=""><br /></li>
        </ul>
        <div class="bodystyle">
          <h2 id="b010">项目三　客舱服务礼仪</h2>
@@ -1139,7 +1728,9 @@
          </div>
          <div class="bk">
            <p class="bj1-qjms fl al-c">
              <span class="span-box"></span><span class="span-text">项目描述</span><span class="span-box"></span>
              <span class="span-box"></span
              ><span class="span-text">项目描述</span
              ><span class="span-box"></span>
            </p>
            <p class="fz-15">
              李丽的职业规划是成为一名空中乘务员，在候机楼的服务中她了解了空地联动的重要性，理解了地面服务与空中服务的关系。客舱服务是航空服务的关键实施阶段，要成为一名合格的空中乘务员，不仅需要掌握客舱服务的技能，更要用心锤炼客舱服务艺术。李丽迫切地需要将所学的沟通礼仪、着装礼仪、行为礼仪、姿态礼仪与空乘专业技能有效融合并呈现在客舱服务中。学习者通过本项目的学习，将前期所学的礼仪知识和技能融会贯通地运用到模拟实训中，提升对客舱服务礼仪的实战能力，养成良好的工作礼仪习惯，提升客舱服务素养。
@@ -1147,7 +1738,9 @@
          </div>
          <div class="bk">
            <p class="bj1-qjms fl al-c">
              <span class="span-box"></span><span class="span-text">礼在身边</span><span class="span-box"></span>
              <span class="span-box"></span
              ><span class="span-text">礼在身边</span
              ><span class="span-box"></span>
            </p>
            <p class="fz-15">
              李丽的学姐李静通过面试成了航空公司的实习乘务员，经过培训后，她终于要走向自己的第一个执飞航班了。由于航班时刻较早，李静发现她的夏季制服裙清洗后未干，于是穿上秋季制服裙，并画上精致的妆容，还特意戴上了生日时妈妈送的运动手表。没想到召开准备会时乘务长却对她的着装和配饰都提出了批评。李静很难过，明明已经很用心整理了，为什么乘务长要批评她呢？
@@ -1156,18 +1749,26 @@
          <div class="bk2">
            <div class="zysx">
              <p>
                <span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
                  class="zt-zysx1">问</span>
                <span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
                ><span class="zt-zysx1">之</span
                ><span class="zt-zysx1">问</span>
              </p>
            </div>
            <div class="bj3">
            <div class="bj3 fz-15">
              <p>1.作为李静的学妹，面对难过的李静，李丽可以跟她说些什么？</p>
              <textarea v-model="questionData.askAbout.twentyOne" placeholder="请输入内容" rows="4"
                        class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
              <p>2.关于乘务员航前的仪容仪表规范，我们了解多少呢？</p>
              <textarea v-model="questionData.askAbout.twentyTwo" placeholder="请输入内容" rows="4"
                        class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
              <p>3.航前准备阶段还需要掌握哪些礼仪规范呢？</p>
              <textarea v-model="questionData.askAbout.twentyThree" placeholder="请输入内容" rows="4"
                        class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
            </div>
          </div>
          <h3 id="c032">
            <span class="h3-zt1">任务1</span><span class="h3-bk">航前准备阶段礼仪实训</span>
            <span class="h3-zt1">任务1</span
            ><span class="h3-bk">航前准备阶段礼仪实训</span>
          </h3>
          <p><b>任务目标：</b></p>
          <p>1.了解乘务员着装礼仪规范。</p>
@@ -1181,7 +1782,11 @@
        <ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
          <li class="header-left-Number">
            <span class="mr-10 pNum">136</span>
            <span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
            <span
              ><span class="span-box-title"></span>民航服务礼仪<span
                class="span-box-title"
              ></span
            ></span>
          </li>
          <li class="header-left-text">
            <img class="w80" src="../../assets/images/yemei01.png" alt="" />
@@ -1230,10 +1835,12 @@
        <ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
          <li class="header-right-Number header-right-title">模块四</li>
          <li class="header-right-Number">民航专业礼仪实训</li>
          <li class="header-right-Number pNum">137</li>
          <li class="header-right-Number cloud"><img class="" src="../../assets/images/yemei02.png" alt="" /></li>
          <li class="header-right-last" style=""><br></li>
          <li class="header-right-end" style=""><br></li>
          <li class="p-Num">137</li>
          <li class="header-right-Number cloud">
            <img class="" src="../../assets/images/yemei02.png" alt="" />
          </li>
          <li class="header-right-last" style=""><br /></li>
          <li class="header-right-end" style=""><br /></li>
        </ul>
        <div class="bodystyle">
          <p class="td-0">
@@ -1280,7 +1887,11 @@
        <ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
          <li class="header-left-Number">
            <span class="mr-10 pNum">138</span>
            <span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
            <span
              ><span class="span-box-title"></span>民航服务礼仪<span
                class="span-box-title"
              ></span
            ></span>
          </li>
          <li class="header-left-text">
            <img class="w80" src="../../assets/images/yemei01.png" alt="" />
@@ -1300,12 +1911,15 @@
          <div class="bk2">
            <div class="zysx">
              <p>
                <span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
                  class="zt-zysx1">问</span>
                <span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
                ><span class="zt-zysx1">之</span
                ><span class="zt-zysx1">问</span>
              </p>
            </div>
            <div class="bj3">
            <div class="bj3 fz-15">
              <p>航前准备阶段的礼仪中融合了前面课程中的哪些重点知识？</p>
              <textarea v-model="questionData.askAbout.twentyFour" placeholder="请输入内容" rows="4"
              class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
            </div>
          </div>
          <p class="td-0 mb-10 mt-10"><span class="bj2">·礼之实践·</span></p>
@@ -1329,16 +1943,21 @@
          <div class="bk2">
            <div class="zysx">
              <p>
                <span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
                  class="zt-zysx1">问</span>
                <span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
                ><span class="zt-zysx1">之</span
                ><span class="zt-zysx1">问</span>
              </p>
            </div>
            <div class="bj3">
            <div class="bj3 fz-15">
              <p>
                刘慧是某航空公司的乘务员，在重庆飞往三亚的航班上，乘务长将刘慧安排在前登机门处迎客。由于正值三亚旅游旺季，此航班旅客非常多。站在舱门口迎客的刘慧觉得很热，没站一会儿刘慧就开始不耐烦了，可是此时才只有一小部分旅客登机。在接下来的迎客中，刘慧脸上的微笑慢慢消失，面对旅客的询问，她也只是随手一指，一副懒散不耐烦的样子。
              </p>
              <p>1.你觉得刘慧做得对吗？</p>
              <textarea v-model="questionData.askAbout.twentyFive" placeholder="请输入内容" rows="4"
              class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
              <p>2.对于迎客的礼仪规范，你知道多少？</p>
              <textarea v-model="questionData.askAbout.twentySix" placeholder="请输入内容" rows="4"
              class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
            </div>
          </div>
        </div>
@@ -1350,14 +1969,17 @@
        <ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
          <li class="header-right-Number header-right-title">模块四</li>
          <li class="header-right-Number">民航专业礼仪实训</li>
          <li class="header-right-Number pNum">139</li>
          <li class="header-right-Number cloud"><img class="" src="../../assets/images/yemei02.png" alt="" /></li>
          <li class="header-right-last" style=""><br></li>
          <li class="header-right-end" style=""><br></li>
          <li class="p-Num">139</li>
          <li class="header-right-Number cloud">
            <img class="" src="../../assets/images/yemei02.png" alt="" />
          </li>
          <li class="header-right-last" style=""><br /></li>
          <li class="header-right-end" style=""><br /></li>
        </ul>
        <div class="bodystyle">
          <h3 id="c033">
            <span class="h3-zt1">任务2</span><span class="h3-bk">空中实施阶段礼仪实训</span>
            <span class="h3-zt1">任务2</span
            ><span class="h3-bk">空中实施阶段礼仪实训</span>
          </h3>
          <p><b>任务目标：</b></p>
          <p>1.了解迎客礼仪规范。</p>
@@ -1378,12 +2000,15 @@
          <div class="bk2">
            <div class="zysx">
              <p>
                <span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
                  class="zt-zysx1">问</span>
                <span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
                ><span class="zt-zysx1">之</span
                ><span class="zt-zysx1">问</span>
              </p>
            </div>
            <div class="bj3">
            <div class="bj3 fz-15">
              <p>旅客登机时，迎客的客舱乘务员应该站在哪里呢？</p>
              <textarea v-model="questionData.askAbout.twentySeven" placeholder="请输入内容" rows="4"
              class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
            </div>
          </div>
          <h5 id="e128">（二）迎客站位与站姿的规范</h5>
@@ -1410,7 +2035,11 @@
        <ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
          <li class="header-left-Number">
            <span class="mr-10 pNum">140</span>
            <span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
            <span
              ><span class="span-box-title"></span>民航服务礼仪<span
                class="span-box-title"
              ></span
            ></span>
          </li>
          <li class="header-left-text">
            <img class="w80" src="../../assets/images/yemei01.png" alt="" />
@@ -1462,10 +2091,12 @@
        <ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
          <li class="header-right-Number header-right-title">模块四</li>
          <li class="header-right-Number">民航专业礼仪实训</li>
          <li class="header-right-Number pNum">141</li>
          <li class="header-right-Number cloud"><img class="" src="../../assets/images/yemei02.png" alt="" /></li>
          <li class="header-right-last" style=""><br></li>
          <li class="header-right-end" style=""><br></li>
          <li class="p-Num">141</li>
          <li class="header-right-Number cloud">
            <img class="" src="../../assets/images/yemei02.png" alt="" />
          </li>
          <li class="header-right-last" style=""><br /></li>
          <li class="header-right-end" style=""><br /></li>
        </ul>
        <div class="bodystyle">
          <h6 id="f046">2.拿的礼仪规范</h6>
@@ -1516,7 +2147,11 @@
        <ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
          <li class="header-left-Number">
            <span class="mr-10 pNum">142</span>
            <span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
            <span
              ><span class="span-box-title"></span>民航服务礼仪<span
                class="span-box-title"
              ></span
            ></span>
          </li>
          <li class="header-left-text">
            <img class="w80" src="../../assets/images/yemei01.png" alt="" />
@@ -1570,10 +2205,12 @@
        <ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
          <li class="header-right-Number header-right-title">模块四</li>
          <li class="header-right-Number">民航专业礼仪实训</li>
          <li class="header-right-Number pNum">143</li>
          <li class="header-right-Number cloud"><img class="" src="../../assets/images/yemei02.png" alt="" /></li>
          <li class="header-right-last" style=""><br></li>
          <li class="header-right-end" style=""><br></li>
          <li class="p-Num">143</li>
          <li class="header-right-Number cloud">
            <img class="" src="../../assets/images/yemei02.png" alt="" />
          </li>
          <li class="header-right-last" style=""><br /></li>
          <li class="header-right-end" style=""><br /></li>
        </ul>
        <div class="bodystyle">
          <p class="td-0">
@@ -1612,7 +2249,11 @@
        <ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
          <li class="header-left-Number">
            <span class="mr-10 pNum">144</span>
            <span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
            <span
              ><span class="span-box-title"></span>民航服务礼仪<span
                class="span-box-title"
              ></span
            ></span>
          </li>
          <li class="header-left-text">
            <img class="w80" src="../../assets/images/yemei01.png" alt="" />
@@ -1624,9 +2265,9 @@
          </p>
          <p class="block">个人因素：个人表达能力不足时会产生沟通障碍。</p>
          <p class="block">环境因素：客舱的光线、温度、噪声、整洁度等都会影响沟通的效果。</p>
          <p><span class="bj2">·礼之实践·</span></p>
          <p class="td-0 mb-10 mt-10"><span class="bj2">·礼之实践·</span></p>
          <p><b>情境演练：</b></p>
          <p>
          <p class="block">
            请同学们互相扮演旅客和乘务员的角色，旅客向乘务员提问，乘务员作出应答。
          </p>
          <h4 id="d106">四、客舱安全检查的礼仪规范</h4>
@@ -1657,15 +2298,17 @@
        <ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
          <li class="header-right-Number header-right-title">模块四</li>
          <li class="header-right-Number">民航专业礼仪实训</li>
          <li class="header-right-Number pNum">145</li>
          <li class="header-right-Number cloud"><img class="" src="../../assets/images/yemei02.png" alt="" /></li>
          <li class="header-right-last" style=""><br></li>
          <li class="header-right-end" style=""><br></li>
          <li class="p-Num">145</li>
          <li class="header-right-Number cloud">
            <img class="" src="../../assets/images/yemei02.png" alt="" />
          </li>
          <li class="header-right-last" style=""><br /></li>
          <li class="header-right-end" style=""><br /></li>
        </ul>
        <div class="bodystyle">
          <p><span class="bj2">·触礼旁通·</span></p>
          <p>为什么要进行安全检查？</p>
          <p>
          <p class="mb-10 mt-10 td-0"><span class="bj2">·触礼旁通·</span></p>
          <p class="block">为什么要进行安全检查？</p>
          <p class="block">
            起飞下降期间是飞机事故率最高的阶段。为降低无准备迫降的伤亡率，民航飞机在运行过程中要求在起飞和降落时进行安全检查。
          </p>
          <div class="bk4">
@@ -1676,32 +2319,142 @@
              在我国，礼仪文化中蕴含着责任担当。客舱安全检查工作是飞机飞行关键阶段的重点工作任务，作为一名民航从业人员，安全意识、责任意识永远是处于第一位的。掌握好客舱安全检查礼仪，能够培养民航从业人员的当代民航精神，凝聚民航人的职业自豪感和精气神，从而更高标准地完成安全检查相关工作。
            </p>
          </div>
          <p><span class="bj2">·礼之实践·</span></p>
          <p class="mb-10 mt-10 td-0"><span class="bj2">·礼之实践·</span></p>
          <p><b>情境演练：</b></p>
          <p>
          <p class="block">
            1.请结合本任务所学的安检的行走、手势、语言规范，在模拟舱开展安全检查情境模拟活动。
          </p>
          <p>
          <p class="block">
            2.安全检查期间，乘务员小李发现旁边的旅客正在使用手机打电话，此时小李应该如何进行沟通？
          </p>
          <p><span class="bj2">·项目检测·</span></p>
          <p class="mb-10 mt-10 td-0"><span class="bj2">·项目检测·</span></p>
          <p>1.制服统一规范要求中，服装的（　　）必须统一。</p>
          <p>A.大小、颜色、腰带</p>
          <p>B.配饰、鞋子、颜色</p>
          <p>C.季节、款式、配饰</p>
          <p>
            <input
              type="radio"
              name="Qusone"
              :disabled="questionData.isComplete"
              value="A"
              id="1"
              v-model="questionData.projectThree.one.value"
              @change="setBookQuestion"
            />A.大小、颜色、腰带
          </p>
          <p>
            <input
              type="radio"
              name="Qusone"
              :disabled="questionData.isComplete"
              value="B"
              id="1"
              v-model="questionData.projectThree.one.value"
              @change="setBookQuestion"
            />B.配饰、鞋子、颜色
          </p>
          <p>
            <input
              type="radio"
              name="Qusone"
              :disabled="questionData.isComplete"
              value="C"
              id="1"
              v-model="questionData.projectThree.one.value"
              @change="setBookQuestion"
            />C.季节、款式、配饰
          </p>
          <p>2.着制服时，工号牌要佩戴在（　　）。</p>
          <p>A.右胸</p>
          <p>B.右胸正上方</p>
          <p>C.左胸正上方</p>
          <p>
            <input
              type="radio"
              name="Qustwo"
              :disabled="questionData.isComplete"
              value="A"
              id="2"
              v-model="questionData.projectThree.two.value"
              @change="setBookQuestion"
            />A.右胸
          </p>
          <p>
            <input
              type="radio"
              name="Qustwo"
              :disabled="questionData.isComplete"
              value="B"
              id="2"
              v-model="questionData.projectThree.two.value"
              @change="setBookQuestion"
            />B.右胸正上方
          </p>
          <p>
            <input
              type="radio"
              name="Qustwo"
              :disabled="questionData.isComplete"
              value="C"
              id="2"
              v-model="questionData.projectThree.two.value"
              @change="setBookQuestion"
            />C.左胸正上方
          </p>
          <p>3.手表是空勤人员必备的配饰，对手表的要求是必须具备（　　）。</p>
          <p>A.2针6刻度</p>
          <p>B.3针12刻度</p>
          <p>C.任意刻度</p>
          <p>
            <input
              type="radio"
              name="Qusthree"
              :disabled="questionData.isComplete"
              value="A"
              id="3"
              v-model="questionData.projectThree.three.value"
              @change="setBookQuestion"
            />A.2针6刻度
          </p>
          <p>
            <input
              type="radio"
              name="Qusthree"
              :disabled="questionData.isComplete"
              value="B"
              id="3"
              v-model="questionData.projectThree.three.value"
              @change="setBookQuestion"
            />B.3针12刻度
          </p>
          <p>
            <input
              type="radio"
              name="Qusthree"
              :disabled="questionData.isComplete"
              value="C"
              id="3"
              v-model="questionData.projectThree.three.value"
              @change="setBookQuestion"
            />C.任意刻度
          </p>
          <p>
            4.戴近视眼镜的乘务员在执行航班任务时，必须佩戴（　　），同时为防止突发情况，还需要备一副（　　）。
          </p>
          <p>A.隐形眼镜、框架眼镜</p>
          <p>B.彩色眼镜、隐形眼镜</p>
          <p>
            <input
              type="radio"
              name="Qusfour"
              :disabled="questionData.isComplete"
              value="A"
              id="4"
              v-model="questionData.projectThree.four.value"
              @change="setBookQuestion"
            />A.隐形眼镜、框架眼镜
          </p>
          <p>
            <input
              type="radio"
              name="Qusfour"
              :disabled="questionData.isComplete"
              value="B"
              id="4"
              v-model="questionData.projectThree.four.value"
              @change="setBookQuestion"
            />B.彩色眼镜、隐形眼镜
          </p>
        </div>
      </div>
    </div>
@@ -1711,27 +2464,106 @@
        <ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
          <li class="header-left-Number">
            <span class="mr-10 pNum">146</span>
            <span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
            <span
              ><span class="span-box-title"></span>民航服务礼仪<span
                class="span-box-title"
              ></span
            ></span>
          </li>
          <li class="header-left-text">
            <img class="w80" src="../../assets/images/yemei01.png" alt="" />
          </li>
        </ul>
        <div class="bodystyle">
          <p>C.框架眼镜、美瞳</p>
          <p>
            <input
              type="radio"
              name="Qusfour"
              :disabled="questionData.isComplete"
              value="C"
              id="4"
              v-model="questionData.projectThree.four.value"
              @change="setBookQuestion"
            />C.框架眼镜、美瞳
          </p>
          <p>
            5.召开航前准备会时应该注意乘务员到场后，应先将箱包（　　）然后再落座。
          </p>
          <p>A.随意安放</p>
          <p>B.放在腿边</p>
          <p>C.整齐摆放至指定区域</p>
          <p>
            <input
              type="radio"
              name="Qusfive"
              :disabled="questionData.isComplete"
              value="A"
              id="5"
              v-model="questionData.projectThree.five.value"
              @change="setBookQuestion"
            />A.随意安放
          </p>
          <p>
            <input
              type="radio"
              name="Qusfive"
              :disabled="questionData.isComplete"
              value="B"
              id="5"
              v-model="questionData.projectThree.five.value"
              @change="setBookQuestion"
            />B.放在腿边
          </p>
          <p>
            <input
              type="radio"
              name="Qusfive"
              :disabled="questionData.isComplete"
              value="C"
              id="5"
              v-model="questionData.projectThree.five.value"
              @change="setBookQuestion"
            />C.整齐摆放至指定区域
          </p>
          <p>6.旅客登机时，迎客的客舱乘务员应该站在哪里迎客呢？</p>
          <textarea
            v-model="questionData.projectThree.six.value"
            placeholder="请输入内容"
            rows="4"
            class="fz-16 textarea-box"
            @change="setBookQuestion"
          ></textarea>
          <p>7.请写一写迎客时或回答旅客登机的询问时应该说哪些语言。</p>
          <textarea
            v-model="questionData.projectThree.seven.value"
            placeholder="请输入内容"
            rows="4"
            class="fz-16 textarea-box"
            @change="setBookQuestion"
          ></textarea>
          <p>8.请写一写端托盘时应注意哪些礼仪规范。</p>
          <textarea
            v-model="questionData.projectThree.eight.value"
            placeholder="请输入内容"
            rows="4"
            class="fz-16 textarea-box"
            @change="setBookQuestion"
          ></textarea>
          <p>
            9.如果你是本次航班的头等舱乘务员，需要向旅客张总做自我介绍，请写出您的自我介绍内容。
          </p>
          <textarea
            v-model="questionData.projectThree.nine.value"
            placeholder="请输入内容"
            rows="4"
            class="fz-16 textarea-box"
            @change="setBookQuestion"
          ></textarea>
          <p>10.请写一写在安全检查中乘务员需要注意哪些礼仪规范？</p>
          <textarea
            v-model="questionData.projectThree.ten.value"
            placeholder="请输入内容"
            rows="4"
            class="fz-16 textarea-box"
            @change="setBookQuestion"
          ></textarea>
        </div>
      </div>
    </div>
@@ -1759,62 +2591,7 @@
      collectResourceList: [],
      questionData: {
        isComplete: false,
        tableOne: {
          one: "",
          two: "",
          three: "",
          four: "",
          five: "",
        },
        tableTwo: {
          one: "",
          two: "",
          three: "",
          four: "",
          five: "",
        },
        tableThree: {
          one: "",
          two: "",
          three: "",
          four: "",
          five: "",
        },
        tableFour: {
          one: "",
          two: "",
          three: "",
          four: "",
          five: "",
          six: "",
          seven: "",
          eight: "",
        },
        tableFive: {
          one: "",
          two: "",
          three: "",
          four: "",
          five: "",
        },
        tableSix: {
          one: "",
          two: "",
          three: "",
          four: "",
          five: "",
        },
        tableSeven: {
          one: "",
          two: "",
          three: "",
          four: "",
          five: "",
          six: "",
          seven: "",
          eight: "",
        },
        reading: {
        askAbout: {
          one: "",
          two: "",
          three: "",
@@ -1824,6 +2601,105 @@
          seven: "",
          eight: "",
          nine: "",
          ten: "",
          eleven:'',
          twelve:'',
          thirteen:'',
          fourteen:'',
          fifteen:'',
          sixteen:'', 
          seventeen:'',
          eighteen:'',
          nineteen:'',
          twenty:'',
          twentyOne:'',
          twentyTwo:'',
          twentyThree:'',
          twentyFour:'',
          twentyFive:'',
          twentySix:'',
          twentySeven:''
        },
        projectOne: {
          one: {
            value: [],
          },
          two: {
            value: [],
          },
          three: {
            value: "",
          },
          four: {
            value: [],
          },
          five: {
            value: "",
          },
          six: {
            value: "",
          },
          seven: {
            value: "",
          },
          eight: {
            value: "",
          },
          nine: {
            value: "",
          },
        },
        projectTwo: {
          one: {
            value: "",
          },
          two: {
            value: "",
          },
          three: {
            value: [],
          },
          four: {
            value: "",
          },
          five: {
            value: "",
          },
          six: {
            value: "",
          },
        },
        projectThree: {
          one: {
            value: [],
          },
          two: {
            value: [],
          },
          three: {
            value: [],
          },
          four: {
            value: "",
          },
          five: {
            value: "",
          },
          six: {
            value: "",
          },
          seven: {
            value: "",
          },
          eight: {
            value: "",
          },
          nine: {
            value: "",
          },
          ten: {
            value: "",
          },
        },
      },
      chapter004: {
@@ -1850,7 +2726,7 @@
  },
  async mounted() {
    const bookQuestion = localStorage.getItem(
      "civilAviatyonSevervices-book-chapter04-table"
      "aviationEtiquette-book-chapter04-question"
    );
    if (bookQuestion) {
      this.questionData = JSON.parse(bookQuestion);
@@ -1892,7 +2768,7 @@

    setBookQuestion() {
      localStorage.setItem(
        "civilAviatyonSevervices-book-chapter04-table",
        "aviationEtiquette-book-chapter04-question",
        JSON.stringify(this.questionData)
      );
    },