会议bug优化

zhongshujie

2025-02-28 c02d9937770b185e87a27fd831c13593b0dc8d3e

 src/books/aviationEtiquette/view/components/chapter004.vue

@@ -50,7 +50,7 @@
                ><span class="zt-zysx1">问</span>
              </p>
            </div>
            <div class="bj3">
            <div class="bj3 fz-15">
              <p>
                1.案例中，外籍旅客顺利登机体现了候机楼服务中哪些岗位人员的优质服务呢？
              </p>
@@ -58,7 +58,7 @@
                v-model="questionData.askAbout.one"
                placeholder="请输入内容"
                rows="4"
                class="fz-16 textarea-box"
                class="fz-15 textarea-box"
                @change="setBookQuestion"
              ></textarea>
              <p>
@@ -223,7 +223,7 @@
                ><span class="zt-zysx1">问</span>
              </p>
            </div>
            <div class="bj3">
            <div class="bj3 fz-15">
              <p>如果你是问询员，你会怎样处理旅客的问询？</p>
              <p>
                分析：在机场，遇到航班延误，广播播报最多的是“天气原因”，而往往旅客眼前看到的是朗朗晴空，再去查看目的地的天气时，发现也显示晴朗，此时旅客难免会对航班延误的原因产生怀疑。事实上，“天气原因”有很多种情况：一是飞机因出发地天气状况不适宜起飞；二是飞机因目的地天气状况不适宜起飞；三是飞机因飞行航路上的天气状况不适宜起飞等。在全程航线上，只要有一个地方的天气状况出现异常，飞机就只能由于“天气原因”在原地停留。所以，晴空万里不代表飞行意义上的、旅客认为的正常天气。
@@ -232,7 +232,7 @@
                v-model="questionData.askAbout.three"
                placeholder="请输入内容"
                rows="4"
                class="fz-16 textarea-box"
                class="fz-15 textarea-box"
                @change="setBookQuestion"
              ></textarea>
            </div>
@@ -331,13 +331,13 @@
                ><span class="zt-zysx1">问</span>
              </p>
            </div>
            <div class="bj3">
            <div class="bj3 fz-15">
              <p>通过上述描述，你认为在导乘服务中应注意什么？有什么作用？</p>
              <textarea
                v-model="questionData.askAbout.four"
                placeholder="请输入内容"
                rows="4"
                class="fz-16 textarea-box"
                class="fz-15 textarea-box"
                @change="setBookQuestion"
              ></textarea>
            </div>
@@ -429,13 +429,13 @@
                ><span class="zt-zysx1">问</span>
              </p>
            </div>
            <div class="bj3">
            <div class="bj3 fz-15">
              <p>1.案例中，值机员小董为旅客提供了哪些暖心服务？</p>
              <textarea
                v-model="questionData.askAbout.five"
                placeholder="请输入内容"
                rows="4"
                class="fz-16 textarea-box"
                class="fz-15 textarea-box"
                @change="setBookQuestion"
              ></textarea>
              <p>2.谈一谈，你从该案例中得到了哪些启示？</p>
@@ -443,7 +443,7 @@
                v-model="questionData.askAbout.six"
                placeholder="请输入内容"
                rows="4"
                class="fz-16 textarea-box"
                class="fz-15 textarea-box"
                @change="setBookQuestion"
              ></textarea>
            </div>
@@ -489,13 +489,13 @@
                ><span class="zt-zysx1">问</span>
              </p>
            </div>
            <div class="bj3">
            <div class="bj3 fz-15">
              <p>请将刚才提到的服务忌语进行改进，变成温暖规范的服务用语。</p>
              <p>
                不说“不知道，不清楚”——我们可以说：<input
                  type=""
                  type="text"
                  name="ball1"
                  class="fz-16 input-box"
                  class="fz-15 input-box"
                  style="width: 200px"
                  v-model="questionData.askAbout.seven"
                  @change="setBookQuestion"
@@ -503,9 +503,9 @@
              </p>
              <p>
                不说“你怎么还不明白”——我们可以说：<input
                  type=""
                  type="text"
                  name="ball1"
                  class="fz-16 input-box"
                  class="fz-15 input-box"
                  style="width: 200px"
                  v-model="questionData.askAbout.eight"
                  @change="setBookQuestion"
@@ -513,7 +513,7 @@
              </p>
              <p>
                不说“刚才不是已经告诉你了吗”——我们可以说：<input
                  type=""
                  type="text"
                  name="ball1"
                  class="fz-16 input-box"
                  style="width: 130px"
@@ -523,7 +523,7 @@
              </p>
              <p>
                不说“哪买的票哪退去，别找我们”——我们可以说：<input
                  type=""
                  type="text"
                  name="ball1"
                  class="fz-16 input-box"
                  style="width: 115px"
@@ -533,7 +533,7 @@
              </p>
              <p>
                不说“急什么，别催我”——我们可以说：<input
                  type=""
                  type="text"
                  name="ball1"
                  class="fz-16 input-box"
                  style="width: 200px"
@@ -543,7 +543,7 @@
              </p>
              <p>
                不说“爱找谁找谁，我解决不了”——我们可以说：<input
                  type=""
                  type="text"
                  name="ball1"
                  class="fz-16 input-box"
                  style="width: 130px"
@@ -553,7 +553,7 @@
              </p>
              <p>
                不说“挤什么挤，后面等着去”——我们可以说：<input
                  type=""
                  type="text"
                  name="ball1"
                  class="fz-16 input-box"
                  style="width: 140px"
@@ -639,13 +639,13 @@
                ><span class="zt-zysx1">问</span>
              </p>
            </div>
            <div class="bj3">
            <div class="bj3 fz-15">
              <p>在检查旅客客票和证件时，应注意哪些方面？</p>
              <textarea
                v-model="questionData.askAbout.fourteen"
                placeholder="请输入内容"
                rows="4"
                class="fz-16 textarea-box"
                class="fz-15 textarea-box"
                @change="setBookQuestion"
              ></textarea>
            </div>
@@ -701,10 +701,10 @@
                ><span class="zt-zysx1">问</span>
              </p>
            </div>
            <div class="bj3">
            <div class="bj3 fz-15">
              <p>你知道客舱座位的安排一般都遵循哪些原则吗？</p>
              <textarea v-model="questionData.askAbout.fifteen" placeholder="请输入内容" rows="4"
                        class="fz-16 textarea-box" @change="setBookQuestion"></textarea>
                        class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
            </div>
          </div>
          <p>
@@ -761,10 +761,10 @@
                ><span class="zt-zysx1">问</span>
              </p>
            </div>
            <div class="bj3">
            <div class="bj3 fz-15">
              <p>在递接客票、身份证及登机牌时，值机人员应注意哪些方面？</p>
              <textarea v-model="questionData.askAbout.sixteen" placeholder="请输入内容" rows="4"
                        class="fz-16 textarea-box" @change="setBookQuestion"></textarea>
                        class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
            </div>
          </div>
          <div class="bk4">
@@ -869,12 +869,12 @@
                ><span class="zt-zysx1">问</span>
              </p>
            </div>
            <div class="bj3">
            <div class="bj3 fz-15">
              <p>
                从小东的服务故事中，你看出了贵宾厅服务的哪些内容？你觉得贵宾厅服务人员需要注意哪些礼仪呢？
              </p>
              <textarea v-model="questionData.askAbout.seventeen" placeholder="请输入内容" rows="4"
                        class="fz-16 textarea-box" @change="setBookQuestion"></textarea>
                        class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
            </div>
          </div>
          <h4 id="d093">二、贵宾厅服务礼仪</h4>
@@ -1294,10 +1294,10 @@
                ><span class="zt-zysx1">问</span>
              </p>
            </div>
            <div class="bj3">
            <div class="bj3 fz-15">
              <p>你认为在安检服务中应怎样规范自己的言行举止？</p>
              <textarea v-model="questionData.askAbout.eighteen" placeholder="请输入内容" rows="4"
                        class="fz-16 textarea-box" @change="setBookQuestion"></textarea>
                        class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
            </div>
          </div>
          <p>
@@ -1378,7 +1378,7 @@
                ><span class="zt-zysx1">问</span>
              </p>
            </div>
            <div class="bj3">
            <div class="bj3 fz-15">
              <p>
                旅客李女士在机场进行安全检查时，当值的安检员随手把李女士的随身挎包投入置物筐内，随后用力甩到传送带上。李女士看到后，提醒安检员挎包里装有电子产品，让安检员在递拿东西时动作小心点，但安检员并未理会李女士，随后又把李女士的钱包和帽子扔在置物筐和传送带上。李女士在结束安全检查后，直接投诉当值的安检员。
              </p>
@@ -1386,12 +1386,12 @@
                1.上述案例中描述的是哪个安检岗位安检员的工作场景？当值安检员有哪些礼仪缺失的地方？
              </p>
              <textarea v-model="questionData.askAbout.nineteen" placeholder="请输入内容" rows="4"
                        class="fz-16 textarea-box" @change="setBookQuestion"></textarea>
                        class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
              <p>
                2.上述案例中，负责人身检查的安检员是否可以在一定程度上对因前序工作导致不满情绪的旅客进行安抚呢？如果可以，应该怎么做呢？
              </p>
              <textarea v-model="questionData.askAbout.twenty" placeholder="请输入内容" rows="4"
                        class="fz-16 textarea-box" @change="setBookQuestion"></textarea>
                        class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
            </div>
          </div>
          <h4 id="d096">三、人身安全检查服务的礼仪规范</h4>
@@ -1523,15 +1523,7 @@
          </p>
          <p class="mb-10 mt-10 td-0"><span class="bj2">·项目自测·</span></p>
          <p>
            <input
              type="checkbox"
              name="ball2"
              :disabled="questionData.isComplete"
              value="A"
              id="1"
              v-model="questionData.projectTwo.one.value"
              @change="setBookQuestion"
            />1.开箱包检查的正确步骤是（　　）。（单选题）
            1.开箱包检查的正确步骤是（　　）。（单选题）
          </p>
          <p>
            <input
@@ -1762,16 +1754,16 @@
                ><span class="zt-zysx1">问</span>
              </p>
            </div>
            <div class="bj3">
            <div class="bj3 fz-15">
              <p>1.作为李静的学妹，面对难过的李静，李丽可以跟她说些什么？</p>
              <textarea v-model="questionData.askAbout.twentyOne" placeholder="请输入内容" rows="4"
                        class="fz-16 textarea-box" @change="setBookQuestion"></textarea>
                        class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
              <p>2.关于乘务员航前的仪容仪表规范，我们了解多少呢？</p>
              <textarea v-model="questionData.askAbout.twentyTwo" placeholder="请输入内容" rows="4"
                        class="fz-16 textarea-box" @change="setBookQuestion"></textarea>
                        class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
              <p>3.航前准备阶段还需要掌握哪些礼仪规范呢？</p>
              <textarea v-model="questionData.askAbout.twentyThree" placeholder="请输入内容" rows="4"
                        class="fz-16 textarea-box" @change="setBookQuestion"></textarea>
                        class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
            </div>
          </div>
          <h3 id="c032">
@@ -1924,10 +1916,10 @@
                ><span class="zt-zysx1">问</span>
              </p>
            </div>
            <div class="bj3">
            <div class="bj3 fz-15">
              <p>航前准备阶段的礼仪中融合了前面课程中的哪些重点知识？</p>
              <textarea v-model="questionData.askAbout.twentyThree" placeholder="请输入内容" rows="4"
              class="fz-16 textarea-box" @change="setBookQuestion"></textarea>
              <textarea v-model="questionData.askAbout.twentyFour" placeholder="请输入内容" rows="4"
              class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
            </div>
          </div>
          <p class="td-0 mb-10 mt-10"><span class="bj2">·礼之实践·</span></p>
@@ -1956,16 +1948,16 @@
                ><span class="zt-zysx1">问</span>
              </p>
            </div>
            <div class="bj3">
            <div class="bj3 fz-15">
              <p>
                刘慧是某航空公司的乘务员，在重庆飞往三亚的航班上，乘务长将刘慧安排在前登机门处迎客。由于正值三亚旅游旺季，此航班旅客非常多。站在舱门口迎客的刘慧觉得很热，没站一会儿刘慧就开始不耐烦了，可是此时才只有一小部分旅客登机。在接下来的迎客中，刘慧脸上的微笑慢慢消失，面对旅客的询问，她也只是随手一指，一副懒散不耐烦的样子。
              </p>
              <p>1.你觉得刘慧做得对吗？</p>
              <textarea v-model="questionData.askAbout.twentyFour" placeholder="请输入内容" rows="4"
              class="fz-16 textarea-box" @change="setBookQuestion"></textarea>
              <p>2.对于迎客的礼仪规范，你知道多少？</p>
              <textarea v-model="questionData.askAbout.twentyFive" placeholder="请输入内容" rows="4"
              class="fz-16 textarea-box" @change="setBookQuestion"></textarea>
              class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
              <p>2.对于迎客的礼仪规范，你知道多少？</p>
              <textarea v-model="questionData.askAbout.twentySix" placeholder="请输入内容" rows="4"
              class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
            </div>
          </div>
        </div>
@@ -2013,10 +2005,10 @@
                ><span class="zt-zysx1">问</span>
              </p>
            </div>
            <div class="bj3">
            <div class="bj3 fz-15">
              <p>旅客登机时，迎客的客舱乘务员应该站在哪里呢？</p>
              <textarea v-model="questionData.askAbout.twentySix" placeholder="请输入内容" rows="4"
              class="fz-16 textarea-box" @change="setBookQuestion"></textarea>
              <textarea v-model="questionData.askAbout.twentySeven" placeholder="请输入内容" rows="4"
              class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
            </div>
          </div>
          <h5 id="e128">（二）迎客站位与站姿的规范</h5>
@@ -2339,8 +2331,8 @@
          <p>1.制服统一规范要求中，服装的（　　）必须统一。</p>
          <p>
            <input
              type="checkbox"
              name="ball1"
              type="radio"
              name="Qusone"
              :disabled="questionData.isComplete"
              value="A"
              id="1"
@@ -2350,8 +2342,8 @@
          </p>
          <p>
            <input
              type="checkbox"
              name="ball1"
              type="radio"
              name="Qusone"
              :disabled="questionData.isComplete"
              value="B"
              id="1"
@@ -2361,8 +2353,8 @@
          </p>
          <p>
            <input
              type="checkbox"
              name="ball1"
              type="radio"
              name="Qusone"
              :disabled="questionData.isComplete"
              value="C"
              id="1"
@@ -2373,8 +2365,8 @@
          <p>2.着制服时，工号牌要佩戴在（　　）。</p>
          <p>
            <input
              type="checkbox"
              name="ball1"
              type="radio"
              name="Qustwo"
              :disabled="questionData.isComplete"
              value="A"
              id="2"
@@ -2384,8 +2376,8 @@
          </p>
          <p>
            <input
              type="checkbox"
              name="ball1"
              type="radio"
              name="Qustwo"
              :disabled="questionData.isComplete"
              value="B"
              id="2"
@@ -2395,8 +2387,8 @@
          </p>
          <p>
            <input
              type="checkbox"
              name="ball1"
              type="radio"
              name="Qustwo"
              :disabled="questionData.isComplete"
              value="C"
              id="2"
@@ -2407,8 +2399,8 @@
          <p>3.手表是空勤人员必备的配饰，对手表的要求是必须具备（　　）。</p>
          <p>
            <input
              type="checkbox"
              name="ball1"
              type="radio"
              name="Qusthree"
              :disabled="questionData.isComplete"
              value="A"
              id="3"
@@ -2418,8 +2410,8 @@
          </p>
          <p>
            <input
              type="checkbox"
              name="ball1"
              type="radio"
              name="Qusthree"
              :disabled="questionData.isComplete"
              value="B"
              id="3"
@@ -2429,8 +2421,8 @@
          </p>
          <p>
            <input
              type="checkbox"
              name="ball1"
              type="radio"
              name="Qusthree"
              :disabled="questionData.isComplete"
              value="C"
              id="3"
@@ -2626,6 +2618,7 @@
          twentyFour:'',
          twentyFive:'',
          twentySix:'',
          twentySeven:''
        },
        projectOne: {
          one: {