| | |
| | | <p class="bj-1-zt">1.提高个人在人际沟通过程中的语言温度。</p> |
| | | <p class="bj-1-zt">2.提升民航对客服务沟通过程中的效能。</p> |
| | | <p><br></p> |
| | | <p><br></p> |
| | | <p><br></p> |
| | | <div class="video-box-cover"> |
| | | <p class="center text"> |
| | | <video :src="videoPathOne" webkit-playsinline="true" x-webkit-airplay="true" |
| | | playsinline="true" x5-video-orientation="h5" x5-video-player-fullscreen="true" |
| | | x5-playsinline="" controls controlslist="nodownload" class="w100 video" |
| | | style=" border-radius: 10px; "></video> |
| | | </p> |
| | | <p class="center videoname"> |
| | | <span>视频:项目三 导入 </span> |
| | | <el-tooltip class="item" effect="dark" |
| | | :content="chapterData.isCollectVideo ? '点击取消' : '点击收藏'" placement="top-start"> |
| | | <img :src="collectResourceList.findIndex(item => item.id == 'f3397edec7e58dc77e76ce434e66f096') > -1 ? collectCheck : collectImg" |
| | | alt="" class="collect-btn" @click="handleCollect('video-01')" /> |
| | | </el-tooltip> |
| | | </p> |
| | | </div> |
| | | <p><br></p> |
| | | </div> |
| | | </div> |
| | |
| | | <p class="p-even">如果您现在暂时不需要用餐,我们将在您需要时提供,到时请您按呼唤铃,我们将随时为您服务。</p> |
| | | <p class="p-even">我还能为(帮)您做点什么吗?</p> |
| | | <p class="p-even">(请稍等)我会尽力为您解决。</p> |
| | | <div class="video-box"> |
| | | <p class="center text"> |
| | | <video :src="videoPathTwo" webkit-playsinline="true" x-webkit-airplay="true" |
| | | playsinline="true" x5-video-orientation="h5" x5-video-player-fullscreen="true" |
| | | x5-playsinline="" controls controlslist="nodownload" class="w100 video" |
| | | style=" border-radius: 10px; "></video> |
| | | </p> |
| | | <p class="center videoname"> |
| | | <span>视频:项目三 任务1 </span> |
| | | <el-tooltip class="item" effect="dark" |
| | | :content="chapterData.isCollectVideo01 ? '点击取消' : '点击收藏'" placement="top-start"> |
| | | <img :src="collectResourceList.findIndex(item => item.id == '9908b7f1a3e2197b0d74ffefc42a3fd9') > -1 ? collectCheck : collectImg" |
| | | alt="" class="collect-btn" @click="handleCollect('video-02')" /> |
| | | </el-tooltip> |
| | | </p> |
| | | </div> |
| | | </div> |
| | | </div> |
| | | </div> |
| | |
| | | <p class="p-even"> |
| | | 雅语是指将一些不便直言的事用一种比较委婉、含蓄的方式表达。例如,在接待宾客时,用“几位”代替“几个人”,用“哪一位”代替“谁”,用“贵姓”代替“你姓什么”,用“我去方便一下”代替“我去上厕所”,用“这件衣服不太适合您”代替“您穿这件衣服很难看”,用“发福”代替“发胖”,等等。雅语的使用不是机械的、固定的,需要根据不同场合、不同人物、不同时间灵活运用。 |
| | | </p> |
| | | <div class="video-box"> |
| | | <p class="center text"> |
| | | <video :src="videoPathThree" webkit-playsinline="true" x-webkit-airplay="true" |
| | | playsinline="true" x5-video-orientation="h5" x5-video-player-fullscreen="true" |
| | | x5-playsinline="" controls controlslist="nodownload" class="w100 video" |
| | | style=" border-radius: 10px; "></video> |
| | | </p> |
| | | <p class="center videoname"> |
| | | <span>视频:项目三 任务二 </span> |
| | | <el-tooltip class="item" effect="dark" |
| | | :content="chapterData.isCollectVideo02 ? '点击取消' : '点击收藏'" placement="top-start"> |
| | | <img :src="collectResourceList.findIndex(item => item.id == '6669e5cb8d28967e1f03a2f9e1700c19') > -1 ? collectCheck : collectImg" |
| | | alt="" class="collect-btn" @click="handleCollect('video-03')" /> |
| | | </el-tooltip> |
| | | </p> |
| | | </div> |
| | | <h4 id="d088" class="p-even">(二)语言的风趣性</h4> |
| | | <p class="p-even">在日常交往中,生动幽默的语言能够起到活跃气氛、融洽感情、消除隔阂、增进沟通的作用。必要时,还能消除尴尬局面。</p> |
| | | <p class="p-even">在民航服务礼仪中,工作人员在接待旅客时,语言不能呆板,不要机械地回答,这样容易使旅客感觉工作人员不热情、业务不熟悉、责任心不强。</p> |
| | |
| | | </template> |
| | | |
| | | <script> |
| | | import { getResourcePath } from "@/assets/methods/resources"; |
| | | import { getCollectResource, setCollectResource } from "@/assets/methods/resources"; |
| | | export default { |
| | | name: "chapterThree", |
| | | props: { |
| | |
| | | }, |
| | | data() { |
| | | return { |
| | | collectImg: require("../../assets/images/icon/heart.png"), |
| | | collectCheck: require("../../assets/images/icon/heart-check.png"), |
| | | videoPathOne: "", |
| | | videoPathTwo: "", |
| | | videoPathThree: "", |
| | | collectResourceList: [], |
| | | chapterData: { |
| | | isCollectVideo: false, |
| | | isCollectVideo01: false, |
| | | isCollectVideo02: false, |
| | | }, |
| | | questionData: { |
| | | teskOne: { |
| | | one: "", |
| | |
| | | }, |
| | | }; |
| | | }, |
| | | mounted() { |
| | | async mounted() { |
| | | const bookQuestion = localStorage.getItem("aviation-book-chapter03"); |
| | | if (bookQuestion) { |
| | | this.questionData = JSON.parse(bookQuestion); |
| | |
| | | this.tableData = JSON.parse(bookTableData); |
| | | } |
| | | |
| | | const choiceQuestion = localStorage.getItem("aviation-book-chapter03-Data"); |
| | | if (choiceQuestion) { |
| | | this.chapterData = JSON.parse(choiceQuestion); |
| | | } |
| | | |
| | | this.getVidoePath(); |
| | | this.collectResourceList = await getCollectResource(this.config.activeBook.bookId) |
| | | }, |
| | | methods: { |
| | | async getVidoePath() { |
| | | this.videoPathOne = await getResourcePath( |
| | | "f3397edec7e58dc77e76ce434e66f096" |
| | | ); |
| | | this.videoPathTwo = await getResourcePath( |
| | | "9908b7f1a3e2197b0d74ffefc42a3fd9" |
| | | ); |
| | | this.videoPathThree = await getResourcePath( |
| | | "6669e5cb8d28967e1f03a2f9e1700c19" |
| | | ); |
| | | }, |
| | | handleCollect(e) { |
| | | if (e == 'video-01') { |
| | | this.handleCollectResource("f3397edec7e58dc77e76ce434e66f096", "f3397edec7e58dc77e76ce434e66f096", '', "视频", "bits", '视频:项目三 导入') |
| | | this.chapterData.isCollectVideo = !this.chapterData.isCollectVideo |
| | | } else if (e == 'video-02') { |
| | | this.handleCollectResource("9908b7f1a3e2197b0d74ffefc42a3fd9", "9908b7f1a3e2197b0d74ffefc42a3fd9", '', "视频", "bits", '视频:项目三 任务1') |
| | | this.chapterData.isCollectVideo01 = !this.chapterData.isCollectVideo01 |
| | | } else if (e == 'video-03') { |
| | | this.handleCollectResource("6669e5cb8d28967e1f03a2f9e1700c19", "6669e5cb8d28967e1f03a2f9e1700c19", '', "视频", "bits", '视频:项目三 任务二') |
| | | this.chapterData.isCollectVideo02 = !this.chapterData.isCollectVideo02 |
| | | } |
| | | this.handleChapterData(); |
| | | }, |
| | | |
| | | //资源收藏事件 |
| | | // resourcePath 文件路径, |
| | | // resourceType 文件类型 |
| | | // source 文件来源 |
| | | handleCollectResource(id, md5, resourcePath, resourceType, source, resourceName) { |
| | | let list = this.collectResourceList |
| | | if (list.findIndex(item => item.id == id) > -1) { |
| | | list = list.filter(item => item.id != id) |
| | | } else { |
| | | list.push({ |
| | | id, |
| | | md5, |
| | | resourcePath, |
| | | resourceType, |
| | | source, |
| | | resourceName, |
| | | }) |
| | | } |
| | | this.collectResourceList = list |
| | | setCollectResource(this.config.activeBook.bookId, this.collectResourceList) |
| | | }, |
| | | handleChapterData() { |
| | | localStorage.setItem( |
| | | "aviation-book-chapter03-Data", |
| | | JSON.stringify(this.chapterData) |
| | | ); |
| | | }, |
| | | |
| | | |
| | | setBookQuestion() { |
| | | localStorage.setItem( |
| | | "aviation-book-chapter03", |