| | |
| | | </p> |
| | | <div class="video-box-left"> |
| | | <p class="center text"> |
| | | <video :src="videoPathOne" webkit-playsinline="true" x-webkit-airplay="true" |
| | | <video :src="videoPathTwo" webkit-playsinline="true" x-webkit-airplay="true" |
| | | playsinline="true" x5-video-orientation="h5" x5-video-player-fullscreen="true" |
| | | x5-playsinline="" controls controlslist="nodownload" class="w100 video" |
| | | style=" border-radius: 10px; "></video> |
| | |
| | | <p class="center videoname"> |
| | | <span>视频:感知觉的基本内容 </span> |
| | | <el-tooltip class="item" effect="dark" |
| | | :content="chapterData.isCollectVideo ? '点击取消' : '点击收藏'" placement="top-start"> |
| | | <img :src="collectResourceList.findIndex(item => item.id == 'f230fd8fd7952a4ad4dd05d94df7e797') > -1 ? collectCheck : collectImg" |
| | | alt="" class="collect-btn" @click="handleCollect('video-01')" /> |
| | | :content="chapterData.isCollectVideo01 ? '点击取消' : '点击收藏'" placement="top-start"> |
| | | <img :src="collectResourceList.findIndex(item => item.id == '1112e7daf609c501c2a99cfc53974ad0') > -1 ? collectCheck : collectImg" |
| | | alt="" class="collect-btn" @click="handleCollect('video-02')" /> |
| | | </el-tooltip> |
| | | </p> |
| | | </div> |
| | |
| | | <p class="p-odd td-0">尊重的需要与自我实现的需要为高级需要。</p> |
| | | <div class="video-box-left"> |
| | | <p class="center text"> |
| | | <video :src="videoPathOne" webkit-playsinline="true" x-webkit-airplay="true" |
| | | <video :src="videoPathThree" webkit-playsinline="true" x-webkit-airplay="true" |
| | | playsinline="true" x5-video-orientation="h5" x5-video-player-fullscreen="true" |
| | | x5-playsinline="" controls controlslist="nodownload" class="w100 video" |
| | | style=" border-radius: 10px; "></video> |
| | |
| | | <p class="center videoname"> |
| | | <span>视频:马斯洛的需要层次理论 </span> |
| | | <el-tooltip class="item" effect="dark" |
| | | :content="chapterData.isCollectVideo ? '点击取消' : '点击收藏'" placement="top-start"> |
| | | :content="chapterData.isCollectVideo02 ? '点击取消' : '点击收藏'" placement="top-start"> |
| | | <img :src="collectResourceList.findIndex(item => item.id == 'f230fd8fd7952a4ad4dd05d94df7e797') > -1 ? collectCheck : collectImg" |
| | | alt="" class="collect-btn" @click="handleCollect('video-01')" /> |
| | | alt="" class="collect-btn" @click="handleCollect('video-03')" /> |
| | | </el-tooltip> |
| | | </p> |
| | | </div> |
| | |
| | | </p> |
| | | <div class="video-box-left"> |
| | | <p class="center text"> |
| | | <video :src="videoPathOne" webkit-playsinline="true" x-webkit-airplay="true" |
| | | <video :src="videoPathFour" webkit-playsinline="true" x-webkit-airplay="true" |
| | | playsinline="true" x5-video-orientation="h5" x5-video-player-fullscreen="true" |
| | | x5-playsinline="" controls controlslist="nodownload" class="w100 video" |
| | | style=" border-radius: 10px; "></video> |
| | |
| | | <p class="center videoname"> |
| | | <span>视频:特殊旅客服务 </span> |
| | | <el-tooltip class="item" effect="dark" |
| | | :content="chapterData.isCollectVideo ? '点击取消' : '点击收藏'" placement="top-start"> |
| | | :content="chapterData.isCollectVideo03 ? '点击取消' : '点击收藏'" placement="top-start"> |
| | | <img :src="collectResourceList.findIndex(item => item.id == 'f230fd8fd7952a4ad4dd05d94df7e797') > -1 ? collectCheck : collectImg" |
| | | alt="" class="collect-btn" @click="handleCollect('video-01')" /> |
| | | alt="" class="collect-btn" @click="handleCollect('video-04')" /> |
| | | </el-tooltip> |
| | | </p> |
| | | </div> |
| | |
| | | </div> |
| | | <h4 id="d030" class="p-odd"><span class="zt-h4 unit2-c">二、</span><span |
| | | class="zt-h4 unit2-c">四种气质类型的特征</span></h4> |
| | | <div class="video-box-left"> |
| | | <p class="center text"> |
| | | <video :src="videoPathFive" webkit-playsinline="true" x-webkit-airplay="true" |
| | | playsinline="true" x5-video-orientation="h5" x5-video-player-fullscreen="true" |
| | | x5-playsinline="" controls controlslist="nodownload" class="w100 video" |
| | | style=" border-radius: 10px; "></video> |
| | | </p> |
| | | <p class="center videoname"> |
| | | <span>视频:气质类型 </span> |
| | | <el-tooltip class="item" effect="dark" |
| | | :content="chapterData.isCollectVideo04 ? '点击取消' : '点击收藏'" placement="top-start"> |
| | | <img :src="collectResourceList.findIndex(item => item.id == '544f826ccecc3a5ef5a924f3de20b50d') > -1 ? collectCheck : collectImg" |
| | | alt="" class="collect-btn" @click="handleCollect('video-05')" /> |
| | | </el-tooltip> |
| | | </p> |
| | | </div> |
| | | <h5 id="e043" class="p-odd">(一)胆汁质</h5> |
| | | <p class="p-odd">胆汁质的人感受性低,耐受性高;反应不随意性占优势;外倾性明显,情绪兴奋性高,抑制能力差;反应快,但不灵活。</p> |
| | | <p class="p-odd"> |
| | |
| | | class="zt-h4 unit2-c">不同气质类型旅客的个性特征与服务要点</span></h4> |
| | | <div class="video-box"> |
| | | <p class="center text"> |
| | | <video :src="videoPathOne" webkit-playsinline="true" x-webkit-airplay="true" |
| | | <video :src="videoPathSix" webkit-playsinline="true" x-webkit-airplay="true" |
| | | playsinline="true" x5-video-orientation="h5" x5-video-player-fullscreen="true" |
| | | x5-playsinline="" controls controlslist="nodownload" class="w100 video" |
| | | style=" border-radius: 10px; "></video> |
| | |
| | | <p class="center videoname"> |
| | | <span>视频:不同气质类型旅客的个性特征与服务要点 </span> |
| | | <el-tooltip class="item" effect="dark" |
| | | :content="chapterData.isCollectVideo ? '点击取消' : '点击收藏'" placement="top-start"> |
| | | <img :src="collectResourceList.findIndex(item => item.id == 'f230fd8fd7952a4ad4dd05d94df7e797') > -1 ? collectCheck : collectImg" |
| | | alt="" class="collect-btn" @click="handleCollect('video-01')" /> |
| | | :content="chapterData.isCollectVideo05 ? '点击取消' : '点击收藏'" placement="top-start"> |
| | | <img :src="collectResourceList.findIndex(item => item.id == '544f826ccecc3a5ef5a924f3de20b50d') > -1 ? collectCheck : collectImg" |
| | | alt="" class="collect-btn" @click="handleCollect('video-06')" /> |
| | | </el-tooltip> |
| | | </p> |
| | | </div> |
| | |
| | | <p class="p-even td-0">绪;每当这些情绪发生时,人们都会体验到爱国主义的情感。</p> |
| | | <div class="video-box-left"> |
| | | <p class="center text"> |
| | | <video :src="videoPathOne" webkit-playsinline="true" x-webkit-airplay="true" |
| | | <video :src="videoPathSeven" webkit-playsinline="true" x-webkit-airplay="true" |
| | | playsinline="true" x5-video-orientation="h5" x5-video-player-fullscreen="true" |
| | | x5-playsinline="" controls controlslist="nodownload" class="w100 video" |
| | | style=" border-radius: 10px; "></video> |
| | |
| | | <p class="center videoname"> |
| | | <span>视频:情绪 </span> |
| | | <el-tooltip class="item" effect="dark" |
| | | :content="chapterData.isCollectVideo ? '点击取消' : '点击收藏'" placement="top-start"> |
| | | <img :src="collectResourceList.findIndex(item => item.id == 'f230fd8fd7952a4ad4dd05d94df7e797') > -1 ? collectCheck : collectImg" |
| | | alt="" class="collect-btn" @click="handleCollect('video-01')" /> |
| | | :content="chapterData.isCollectVideo06 ? '点击取消' : '点击收藏'" placement="top-start"> |
| | | <img :src="collectResourceList.findIndex(item => item.id == 'ebc74289f2e6628c92f721e8946863d3') > -1 ? collectCheck : collectImg" |
| | | alt="" class="collect-btn" @click="handleCollect('video-07')" /> |
| | | </el-tooltip> |
| | | </p> |
| | | </div> |
| | |
| | | <p class="p-even">情绪的自我调节方法多种多样,但只要民航服务人员把握下列几个要点并掌握相关的方法,就一定能克服不良情绪,使自己快乐起来。</p> |
| | | <div class="video-box"> |
| | | <p class="center text"> |
| | | <video :src="videoPathOne" webkit-playsinline="true" x-webkit-airplay="true" |
| | | <video :src="videoPathEight" webkit-playsinline="true" x-webkit-airplay="true" |
| | | playsinline="true" x5-video-orientation="h5" x5-video-player-fullscreen="true" |
| | | x5-playsinline="" controls controlslist="nodownload" class="w100 video" |
| | | style=" border-radius: 10px; "></video> |
| | | </p> |
| | | <p class="center videoname"> |
| | | <span>视频:感知觉的基本内容 </span> |
| | | <span>视频:民航服务人员的情绪调控 </span> |
| | | <el-tooltip class="item" effect="dark" |
| | | :content="chapterData.isCollectVideo ? '点击取消' : '点击收藏'" placement="top-start"> |
| | | <img :src="collectResourceList.findIndex(item => item.id == 'f230fd8fd7952a4ad4dd05d94df7e797') > -1 ? collectCheck : collectImg" |
| | | alt="" class="collect-btn" @click="handleCollect('video-01')" /> |
| | | :content="chapterData.isCollectVideo07 ? '点击取消' : '点击收藏'" placement="top-start"> |
| | | <img :src="collectResourceList.findIndex(item => item.id == '2249b07d554da66c40b31a3738b5be41') > -1 ? collectCheck : collectImg" |
| | | alt="" class="collect-btn" @click="handleCollect('video-08')" /> |
| | | </el-tooltip> |
| | | </p> |
| | | </div> |
| | |
| | | </p> |
| | | <div class="video-box-left"> |
| | | <p class="center text"> |
| | | <video :src="videoPathOne" webkit-playsinline="true" x-webkit-airplay="true" |
| | | <video :src="videoPathNine" webkit-playsinline="true" x-webkit-airplay="true" |
| | | playsinline="true" x5-video-orientation="h5" x5-video-player-fullscreen="true" |
| | | x5-playsinline="" controls controlslist="nodownload" class="w100 video" |
| | | style=" border-radius: 10px; "></video> |
| | |
| | | <p class="center videoname"> |
| | | <span>视频:态度 </span> |
| | | <el-tooltip class="item" effect="dark" |
| | | :content="chapterData.isCollectVideo ? '点击取消' : '点击收藏'" placement="top-start"> |
| | | :content="chapterData.isCollectVideo08 ? '点击取消' : '点击收藏'" placement="top-start"> |
| | | <img :src="collectResourceList.findIndex(item => item.id == 'f230fd8fd7952a4ad4dd05d94df7e797') > -1 ? collectCheck : collectImg" |
| | | alt="" class="collect-btn" @click="handleCollect('video-01')" /> |
| | | alt="" class="collect-btn" @click="handleCollect('video-09')" /> |
| | | </el-tooltip> |
| | | </p> |
| | | </div> |
| | |
| | | <p class="p-odd"> |
| | | 民航旅客的态度,是指旅客对民航及其服务人员所持的评价以及心理倾向,反映了旅客对民航及其服务人员提供的服务的满意度。它源于旅客在消费过程中所产生的感受与期望值的对比。个别旅客的感觉和评价对航空公司或民航服务人员的影响不大,但所有旅客对航空公司、民航服务人员的总体态度,就决定了航空公司的生存与发展。因此,努力提高旅客的满意度是改变民航旅客态度的关键,具有至关重要的作用。 |
| | | </p> |
| | | <div class="video-box-left"> |
| | | <p class="center text"> |
| | | <video :src="videoPathTen" webkit-playsinline="true" x-webkit-airplay="true" |
| | | playsinline="true" x5-video-orientation="h5" x5-video-player-fullscreen="true" |
| | | x5-playsinline="" controls controlslist="nodownload" class="w100 video" |
| | | style=" border-radius: 10px; "></video> |
| | | </p> |
| | | <p class="center videoname"> |
| | | <span>视频:民航服务态度 </span> |
| | | <el-tooltip class="item" effect="dark" |
| | | :content="chapterData.isCollectVideo09 ? '点击取消' : '点击收藏'" placement="top-start"> |
| | | <img :src="collectResourceList.findIndex(item => item.id == 'f230fd8fd7952a4ad4dd05d94df7e797') > -1 ? collectCheck : collectImg" |
| | | alt="" class="collect-btn" @click="handleCollect('video-10')" /> |
| | | </el-tooltip> |
| | | </p> |
| | | </div> |
| | | <h4 id="d048"><span class="zt-h4 unit2-c">一、</span><span class="zt-h4 unit2-c">民航服务态度</span></h4> |
| | | <p class="p-odd"> |
| | | 民航服务态度是指民航服务人员对旅客及民航服务工作的认知、情感与行为倾向。它是民航服务质量的一项重要内容。在民航服务过程中,民航服务人员必须充分尊重旅客,用自己真诚的微笑和热忱的态度让旅客满意,给旅客留下美好而深刻的印象。 |
| | |
| | | collectImg: require("../../assets/images/icon/heart.png"), |
| | | collectCheck: require("../../assets/images/icon/heart-check.png"), |
| | | videoPathOne: "", |
| | | videoPathTwo: "", |
| | | videoPathThree: "", |
| | | videoPathFour: "", |
| | | videoPathFive: "", |
| | | videoPathSix: "", |
| | | videoPathSeven: "", |
| | | videoPathEight: "", |
| | | videoPathNine: "", |
| | | videoPathTen: "", |
| | | collectResourceList: [], |
| | | questionData: { |
| | | isComplete: false, |
| | |
| | | chapterData: { |
| | | isCollectVideo: false, |
| | | isCollectVideo01: false, |
| | | isCollectVideo02: false, |
| | | isCollectVideo03: false, |
| | | isCollectVideo04: false, |
| | | isCollectVideo05: false, |
| | | isCollectVideo06: false, |
| | | isCollectVideo07: false, |
| | | isCollectVideo08: false, |
| | | isCollectVideo09: false, |
| | | }, |
| | | |
| | | }; |
| | | }, |
| | | async mounted() { |
| | |
| | | "f230fd8fd7952a4ad4dd05d94df7e797" |
| | | ); |
| | | this.videoPathTwo = await getResourcePath( |
| | | "700cfdb8b85b372045b1e97e3356ae3a" |
| | | "1112e7daf609c501c2a99cfc53974ad0" |
| | | ); |
| | | this.videoPathThree = await getResourcePath( |
| | | "f230fd8fd7952a4ad4dd05d94df7e797" |
| | | ); |
| | | this.videoPathFour = await getResourcePath( |
| | | "f230fd8fd7952a4ad4dd05d94df7e797" |
| | | ); |
| | | this.videoPathFive = await getResourcePath( |
| | | "f230fd8fd7952a4ad4dd05d94df7e797" |
| | | ); |
| | | this.videoPathSix = await getResourcePath( |
| | | "544f826ccecc3a5ef5a924f3de20b50d" |
| | | ); |
| | | this.videoPathSeven = await getResourcePath( |
| | | "ebc74289f2e6628c92f721e8946863d3" |
| | | ); |
| | | this.videoPathEight = await getResourcePath( |
| | | "2249b07d554da66c40b31a3738b5be41" |
| | | ); |
| | | this.videoPathNine = await getResourcePath( |
| | | "f230fd8fd7952a4ad4dd05d94df7e797" |
| | | ); |
| | | this.videoPathTen = await getResourcePath( |
| | | "f230fd8fd7952a4ad4dd05d94df7e797" |
| | | ); |
| | | |
| | | for (let index = 0; index < this.chapter002.videoMd5.length; index++) { |
| | | const item = this.chapter002.videoMd5[index]; |
| | | if (item.md5 && !item.md5.includes('https:')) { |
| | |
| | | this.handleCollectResource(e.md5, e.md5, '', "视频", "bits", '微课小课堂:' + e.name) |
| | | e.isCollectVideo = !e.isCollectVideo |
| | | } else if (e == 'video-01') { |
| | | this.handleCollectResource("f230fd8fd7952a4ad4dd05d94df7e797", "f230fd8fd7952a4ad4dd05d94df7e797", '', "视频", "bits", '视频:心理学的流派') |
| | | this.handleCollectResource("f230fd8fd7952a4ad4dd05d94df7e797", "f230fd8fd7952a4ad4dd05d94df7e797", '', "视频", "bits", '视频:心理效应') |
| | | this.chapterData.isCollectVideo = !this.chapterData.isCollectVideo |
| | | } else if (e == 'video-02') { |
| | | this.handleCollectResource("700cfdb8b85b372045b1e97e3356ae3a", "700cfdb8b85b372045b1e97e3356ae3a", '', "视频", "bits", '视频:心理学的研究内容') |
| | | this.handleCollectResource("1112e7daf609c501c2a99cfc53974ad0", "1112e7daf609c501c2a99cfc53974ad0", '', "视频", "bits", '视频:感知觉的基本内容') |
| | | this.chapterData.isCollectVideo01 = !this.chapterData.isCollectVideo01 |
| | | } else if (e == 'video-03') { |
| | | this.handleCollectResource("f230fd8fd7952a4ad4dd05d94df7e797", "f230fd8fd7952a4ad4dd05d94df7e797", '', "视频", "bits", '视频:马斯洛的需要层次理论') |
| | | this.chapterData.isCollectVideo02 = !this.chapterData.isCollectVideo02 |
| | | } else if (e == 'video-04') { |
| | | this.handleCollectResource("f230fd8fd7952a4ad4dd05d94df7e797", "f230fd8fd7952a4ad4dd05d94df7e797", '', "视频", "bits", '视频:特殊旅客服务') |
| | | this.chapterData.isCollectVideo03 = !this.chapterData.isCollectVideo03 |
| | | } else if (e == 'video-05') { |
| | | this.handleCollectResource("f230fd8fd7952a4ad4dd05d94df7e797", "f230fd8fd7952a4ad4dd05d94df7e797", '', "视频", "bits", '视频:气质类型') |
| | | this.chapterData.isCollectVideo04 = !this.chapterData.isCollectVideo04 |
| | | } else if (e == 'video-06') { |
| | | this.handleCollectResource("544f826ccecc3a5ef5a924f3de20b50d", "544f826ccecc3a5ef5a924f3de20b50d", '', "视频", "bits", '视频:不同气质类型旅客的个性特征与服务要点') |
| | | this.chapterData.isCollectVideo05 = !this.chapterData.isCollectVideo05 |
| | | } else if (e == 'video-07') { |
| | | this.handleCollectResource("ebc74289f2e6628c92f721e8946863d3", "ebc74289f2e6628c92f721e8946863d3", '', "视频", "bits", '视频:情绪') |
| | | this.chapterData.isCollectVideo06 = !this.chapterData.isCollectVideo06 |
| | | } else if (e == 'video-08') { |
| | | this.handleCollectResource("2249b07d554da66c40b31a3738b5be41", "2249b07d554da66c40b31a3738b5be41", '', "视频", "bits", '视频:民航服务人员的情绪调控') |
| | | this.chapterData.isCollectVideo07 = !this.chapterData.isCollectVideo07 |
| | | } else if (e == 'video-09') { |
| | | this.handleCollectResource("f230fd8fd7952a4ad4dd05d94df7e797", "f230fd8fd7952a4ad4dd05d94df7e797", '', "视频", "bits", '视频:态度') |
| | | this.chapterData.isCollectVideo08 = !this.chapterData.isCollectVideo08 |
| | | } else if (e == 'video-10') { |
| | | this.handleCollectResource("f230fd8fd7952a4ad4dd05d94df7e797", "f230fd8fd7952a4ad4dd05d94df7e797", '', "视频", "bits", '视频:民航服务态度') |
| | | this.chapterData.isCollectVideo09 = !this.chapterData.isCollectVideo09 |
| | | } |
| | | |
| | | this.handleChapter002(); |
| | | this.handleChapterData(); |
| | | }, |