| | |
| | | <p>6.沟通中“五心服务”是指哪五心?</p> |
| | | <textarea v-model="questionData.projectOne.six.value" placeholder="请输入内容" rows="4" class="fz-16 textarea-box" |
| | | @change="setBookQuestion"></textarea> |
| | | <p class="dialogQuestion"> |
| | | <p class="dialogQuestion" @click="openQuestion(1)" > |
| | | <span class="td-0">【本节测试】</span> |
| | | <span class="td-0"> |
| | | <svg @click="openQuestion(1)" t="1736157124915" class="icon" viewBox="0 0 1024 1024" version="1.1" |
| | | <svg t="1736157124915" class="icon" viewBox="0 0 1024 1024" version="1.1" |
| | | xmlns="http://www.w3.org/2000/svg" p-id="2536" xmlns:xlink="http://www.w3.org/1999/xlink" width="28" |
| | | height="28"> |
| | | <path |
| | |
| | | <p>3.理解正确处理旅客投诉的意义。</p> |
| | | <div class="video-box"> |
| | | <p class="center text td-0"> |
| | | <video :src="videoPathNine" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true" |
| | | <video :src="videoPathEleven" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true" |
| | | x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls |
| | | controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video> |
| | | </p> |
| | | <p class="center videoname"> |
| | | <span>视频:民航旅客投诉应对技巧</span> |
| | | <el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideoEight ? '点击取消' : '点击收藏'" |
| | | <span>视频:旅客投诉原因的认知</span> |
| | | <el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideoTen ? '点击取消' : '点击收藏'" |
| | | placement="top-start"> |
| | | <img :src="collectResourceList.findIndex( |
| | | (item) => item.id == '1f04f081f61aa13373daa7b8b92cc750' |
| | | (item) => item.id == 'b0ff55db0549ccb2f6c1b332798aa8d3' |
| | | ) > -1 |
| | | ? collectCheck |
| | | : collectImg |
| | | " alt="" class="collect-btn" @click="handleCollect('video-09')" /> |
| | | " alt="" class="collect-btn" @click="handleCollect('video-11')" /> |
| | | </el-tooltip> |
| | | </p> |
| | | </div> |
| | |
| | | <p>2.能够完成处理旅客投诉的实训任务。</p> |
| | | <div class="video-box"> |
| | | <p class="center text td-0"> |
| | | <video :src="videoPathEleven" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true" |
| | | <video :src="videoPathNine" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true" |
| | | x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls |
| | | controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video> |
| | | </p> |
| | | <p class="center videoname"> |
| | | <span>视频:旅客投诉原因的认知</span> |
| | | <el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideoTen ? '点击取消' : '点击收藏'" |
| | | <span>视频:民航旅客投诉应对技巧</span> |
| | | <el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideoEight ? '点击取消' : '点击收藏'" |
| | | placement="top-start"> |
| | | <img :src="collectResourceList.findIndex( |
| | | (item) => item.id == 'b0ff55db0549ccb2f6c1b332798aa8d3' |
| | | (item) => item.id == '1f04f081f61aa13373daa7b8b92cc750' |
| | | ) > -1 |
| | | ? collectCheck |
| | | : collectImg |
| | | " alt="" class="collect-btn" @click="handleCollect('video-11')" /> |
| | | " alt="" class="collect-btn" @click="handleCollect('video-09')" /> |
| | | </el-tooltip> |
| | | </p> |
| | | </div> |
| | |
| | | v-model="questionData.projectTwo.five.value" @change="setBookQuestion" />C.先处理事件,后处理情感</p> |
| | | <p><input type="radio" name="QFive" :disabled="questionData.isComplete" value="D" id="5" |
| | | v-model="questionData.projectTwo.five.value" @change="setBookQuestion" />D.耐心倾听旅客的抱怨</p> |
| | | <p class="dialogQuestion"> |
| | | <p class="dialogQuestion" @click="openQuestion(2)"> |
| | | <span class="td-0">【本节测试】</span> |
| | | <span class="td-0"> |
| | | <svg @click="openQuestion(2)" t="1736157124915" class="icon" viewBox="0 0 1024 1024" version="1.1" |
| | | <svg t="1736157124915" class="icon" viewBox="0 0 1024 1024" version="1.1" |
| | | xmlns="http://www.w3.org/2000/svg" p-id="2536" xmlns:xlink="http://www.w3.org/1999/xlink" width="28" |
| | | height="28"> |
| | | <path |