| | |
| | | <p class="bj-1-zt">1.提升感知美、理解美、创造美的个人美商素养。</p> |
| | | <p class="bj-1-zt">2.提升民航对客服务过程中的个人修养和职业情操。</p> |
| | | <p><br></p> |
| | | <p><br></p> |
| | | <div class="video-box-cover"> |
| | | <p class="center text"> |
| | | <video :src="videoPathOne" webkit-playsinline="true" x-webkit-airplay="true" |
| | | playsinline="true" x5-video-orientation="h5" x5-video-player-fullscreen="true" |
| | | x5-playsinline="" controls controlslist="nodownload" class="w100 video" |
| | | style=" border-radius: 10px; "></video> |
| | | </p> |
| | | <p class="center videoname"> |
| | | <span>视频:项目四 导入 </span> |
| | | <el-tooltip class="item" effect="dark" |
| | | :content="chapterData.isCollectVideo ? '点击取消' : '点击收藏'" placement="top-start"> |
| | | <img :src="collectResourceList.findIndex(item => item.id == '7e45c5e6cf440f0529af765b0acc29c3') > -1 ? collectCheck : collectImg" |
| | | alt="" class="collect-btn" @click="handleCollect('video-01')" /> |
| | | </el-tooltip> |
| | | </p> |
| | | </div> |
| | | <p><br></p> |
| | | </div> |
| | | </div> |
| | |
| | | 作为一名民航从业人员,在工作岗位上,你可以通过哪些行为展示个人良好的工作状态呢?在任务一中,你将学会如何通过运用表情、仪态、手势,展现自己对客服务过程中的良好状态,提升民航服务品质。</p> |
| | | <p class="p-even block2">学完任务一后,你应当掌握如何通过阳光的微笑、良好的仪态、规范的手势来向旅客展示积极的服务形象。</p> |
| | | <textarea v-model="questionData.teskOne.one" placeholder="请输入内容" rows="6" |
| | | class="fz-16 block2 ml-9 textarea-box" @change="setBookQuestion"></textarea> |
| | | class="fz-16 block2 ml-9 textarea-box" @change="setBookQuestion"></textarea> |
| | | <p class="left p-even"><span class="bj2">知识准备▼</span></p> |
| | | <h3 id="c031" class="p-even"><span class="zt-h4 unit4-c">一、</span><span |
| | | class="qyls-h4 unit4-c">表情礼仪</span></h3> |
| | |
| | | <p class="p-odd">④男士不可将双腿叉得过开,或将双腿过分伸张,或一腿弯曲、一腿伸直呈现“4”字形,或将小腿搁在大腿上,用脚打拍子,甚至不停地抖腿。</p> |
| | | <p class="p-odd">⑤跷腿时,切忌将悬空的脚尖朝上或指向他人。</p> |
| | | <p class="p-odd">⑥与邻座交谈时,可以侧坐,并将上身和腿同时转向交谈对象。</p> |
| | | <div class="video-box-left"> |
| | | <p class="center text"> |
| | | <video :src="videoPathTwo" webkit-playsinline="true" x-webkit-airplay="true" |
| | | playsinline="true" x5-video-orientation="h5" x5-video-player-fullscreen="true" |
| | | x5-playsinline="" controls controlslist="nodownload" class="w100 video" |
| | | style=" border-radius: 10px; "></video> |
| | | </p> |
| | | <p class="center videoname"> |
| | | <span>视频:项目四1 女士行为礼仪 </span> |
| | | <el-tooltip class="item" effect="dark" |
| | | :content="chapterData.isCollectVideo01 ? '点击取消' : '点击收藏'" placement="top-start"> |
| | | <img :src="collectResourceList.findIndex(item => item.id == '4f89a0d37249e0773fddc0b3c587a4a6') > -1 ? collectCheck : collectImg" |
| | | alt="" class="collect-btn" @click="handleCollect('video-02')" /> |
| | | </el-tooltip> |
| | | </p> |
| | | </div> |
| | | <div class="video-box-left"> |
| | | <p class="center text"> |
| | | <video :src="videoPathThree" webkit-playsinline="true" x-webkit-airplay="true" |
| | | playsinline="true" x5-video-orientation="h5" x5-video-player-fullscreen="true" |
| | | x5-playsinline="" controls controlslist="nodownload" class="w100 video" |
| | | style=" border-radius: 10px; "></video> |
| | | </p> |
| | | <p class="center videoname"> |
| | | <span>视频:项目四1 男士行为礼仪 </span> |
| | | <el-tooltip class="item" effect="dark" |
| | | :content="chapterData.isCollectVideo02 ? '点击取消' : '点击收藏'" placement="top-start"> |
| | | <img :src="collectResourceList.findIndex(item => item.id == '1570fec423a81f76007b8ea5b433e72a') > -1 ? collectCheck : collectImg" |
| | | alt="" class="collect-btn" @click="handleCollect('video-03')" /> |
| | | </el-tooltip> |
| | | </p> |
| | | </div> |
| | | |
| | | <h4 id="d097" class="p-odd">(三)走姿</h4> |
| | | <p class="p-odd">走姿是人体所呈现出的一种动态,是站姿的延续。规范的走姿,是展示自己气质与修养的重要形式。注意走姿可以防止身体变形,甚至可以预防颈椎病。</p> |
| | | <h5 id="e051" class="p-odd">1.走姿的基本要领</h5> |
| | |
| | | <p class="p-even"> |
| | | 打响指就是用手的拇指与中指弹出声响。它所表示的意义比较复杂:有时表示高兴;有时表示对所说的话或所做的举动感兴趣或完全赞同;有时则视为某种轻浮的动作,比如对某人或异性打响指。</p> |
| | | <p class="p-even">在陌生的场合或不熟悉的人面前,轻易地打响指,会使人觉得没有教养。即便是碰到熟人打招呼时打响指,也会使人觉得不舒服。总之,这是一种很随便的举止,慎用为好。</p> |
| | | <div class="video-box"> |
| | | <p class="center text"> |
| | | <video :src="videoPathFour" webkit-playsinline="true" x-webkit-airplay="true" |
| | | playsinline="true" x5-video-orientation="h5" x5-video-player-fullscreen="true" |
| | | x5-playsinline="" controls controlslist="nodownload" class="w100 video" |
| | | style=" border-radius: 10px; "></video> |
| | | </p> |
| | | <p class="center videoname"> |
| | | <span>视频:项目四1 鞠躬技能要点讲解 </span> |
| | | <el-tooltip class="item" effect="dark" |
| | | :content="chapterData.isCollectVideo03 ? '点击取消' : '点击收藏'" placement="top-start"> |
| | | <img :src="collectResourceList.findIndex(item => item.id == '717ab2e44c2a8ede7ccaf8d69d8ea76d') > -1 ? collectCheck : collectImg" |
| | | alt="" class="collect-btn" @click="handleCollect('video-04')" /> |
| | | </el-tooltip> |
| | | </p> |
| | | </div> |
| | | <div class="bj5 ml-9"> |
| | | <div class="bj5-xyx"> |
| | | <p class="td-0"><span class="bj5-xyx">课堂研讨</span></p> |
| | | </div> |
| | | <p>1.行为礼仪有哪些基本要素?</p> |
| | | <textarea v-model="questionData.teskOne.two" placeholder="请输入内容" rows="6" |
| | | class="fz-16 ml-2e textarea-box" @change="setBookQuestion"></textarea> |
| | | class="fz-16 ml-2e textarea-box" @change="setBookQuestion"></textarea> |
| | | <p>2.行为礼仪在民航对客服务中的作用是什么?</p> |
| | | <textarea v-model="questionData.teskOne.three" placeholder="请输入内容" rows="6" |
| | | class="fz-16 ml-2e textarea-box" @change="setBookQuestion"></textarea> |
| | | class="fz-16 ml-2e textarea-box" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | <p class="left p-even"><span class="bj2">任务工单▼</span></p> |
| | | <table border="1" cellpadding="4" cellspacing="0" |
| | |
| | | <p class="p-odd">分组进行站姿、坐姿、蹲姿、走姿训练。</p> |
| | | <p class="left p-odd"><span class="bj2">自我评价▼</span></p> |
| | | <textarea v-model="questionData.teskOne.four" placeholder="请输入内容" rows="6" |
| | | class="fz-16 textarea-box-right" @change="setBookQuestion"></textarea> |
| | | class="fz-16 textarea-box-right" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | </div> |
| | | </div> |
| | |
| | | 民航从业人员的个人形象代表着公司的企业形象和民航的整体形象。通过本任务的学习,你将学会如何通过提升面部修饰能力、服饰着装规范来提升个人整体形象,展现民航服务品质。</p> |
| | | <p class="block2 p-even">本任务包含面部修饰、服饰修饰两个小任务。在结束整个任务学习后,你应当能够进行正确的面部修饰,以及规范的服饰着装,并且向旅客展示良好的个人形象。</p> |
| | | <textarea v-model="questionData.teskTwo.one" placeholder="请输入内容" rows="6" |
| | | class="fz-16 ml-9 textarea-box" @change="setBookQuestion"></textarea> |
| | | class="fz-16 ml-9 textarea-box" @change="setBookQuestion"></textarea> |
| | | <p class="left p-even"><span class="bj2">知识准备▼</span></p> |
| | | <h3 id="c034" class="p-even"><span class="zt-h4 unit4-c">一、</span><span |
| | | class="qyls-h4 unit4-c">面部修饰</span></h3> |
| | |
| | | <p class="p-even">③眉毛的修饰:一般从眉头开始,按照眉毛的自然生长方向描画。</p> |
| | | <p class="p-even">④上腮红:上腮红的目的,一是表现皮肤的健康红润,二是利用腮红的位置和方向来矫正脸形。</p> |
| | | <p class="p-even">⑤涂口红:涂口红时,注意不能超出唇线。口红颜色的选择应和年龄、服装、场合、职业和季节等协调。</p> |
| | | <div class="video-box"> |
| | | <p class="center text"> |
| | | <video :src="videoPathFive" webkit-playsinline="true" x-webkit-airplay="true" |
| | | playsinline="true" x5-video-orientation="h5" x5-video-player-fullscreen="true" |
| | | x5-playsinline="" controls controlslist="nodownload" class="w100 video" |
| | | style=" border-radius: 10px; "></video> |
| | | </p> |
| | | <p class="center videoname"> |
| | | <span>视频:项目四2 职业彩妆技能讲解 </span> |
| | | <el-tooltip class="item" effect="dark" |
| | | :content="chapterData.isCollectVideo04 ? '点击取消' : '点击收藏'" placement="top-start"> |
| | | <img :src="collectResourceList.findIndex(item => item.id == '9d42449fd876884fe3426db499c81913') > -1 ? collectCheck : collectImg" |
| | | alt="" class="collect-btn" @click="handleCollect('video-05')" /> |
| | | </el-tooltip> |
| | | </p> |
| | | </div> |
| | | <h4 id="d104" class="p-even">(二)发型修饰</h4> |
| | | <p class="p-even"> |
| | | 人们在互相打量时,通常是从头到脚,发型适当与否,直接影响到对方对你印象的好坏。因此,美发就成为人们塑造仪容美的重头戏。民航服务人员发型修饰的基调是:活泼开朗、朝气蓬勃、干净利落、端庄持重。 |
| | |
| | | <p class="p-even">民航服务人员在选择发型时,应考虑自己的脸形、年龄等相关因素。</p> |
| | | <p class="p-even">(1)要与脸形结合起来。比如,长脸者在选择发型时,轮廓应平伏些,尤其是前额的刘海应留得长而多一些。</p> |
| | | <p class="p-even">(2)要与年龄相称。比如,年轻的民航服务人员可选择新颖、别致而又健康、大方的发型。</p> |
| | | <div class="video-box"> |
| | | <p class="center text"> |
| | | <video :src="videoPathSix" webkit-playsinline="true" x-webkit-airplay="true" |
| | | playsinline="true" x5-video-orientation="h5" x5-video-player-fullscreen="true" |
| | | x5-playsinline="" controls controlslist="nodownload" class="w100 video" |
| | | style=" border-radius: 10px; "></video> |
| | | </p> |
| | | <p class="center videoname"> |
| | | <span>视频:项目四2 职业盘发技能讲解 </span> |
| | | <el-tooltip class="item" effect="dark" |
| | | :content="chapterData.isCollectVideo05 ? '点击取消' : '点击收藏'" placement="top-start"> |
| | | <img :src="collectResourceList.findIndex(item => item.id == 'c44d8965f8f6d2f7b20132b66dd400e7') > -1 ? collectCheck : collectImg" |
| | | alt="" class="collect-btn" @click="handleCollect('video-06')" /> |
| | | </el-tooltip> |
| | | </p> |
| | | </div> |
| | | </div> |
| | | </div> |
| | | </div> |
| | |
| | | </div> |
| | | <p>1.面部修饰的基本方法有哪些?</p> |
| | | <textarea v-model="questionData.teskTwo.two" placeholder="请输入内容" rows="6" |
| | | class="fz-16 ml-9 textarea-box" @change="setBookQuestion"></textarea> |
| | | class="fz-16 ml-9 textarea-box" @change="setBookQuestion"></textarea> |
| | | <p>2.女性化妆的禁忌有哪些?</p> |
| | | <textarea v-model="questionData.teskTwo.three" placeholder="请输入内容" rows="6" |
| | | class="fz-16 ml-9 textarea-box" @change="setBookQuestion"></textarea> |
| | | class="fz-16 ml-9 textarea-box" @change="setBookQuestion"></textarea> |
| | | <p>3.民航工作对发型的基本要求是什么?</p> |
| | | <textarea v-model="questionData.teskTwo.four" placeholder="请输入内容" rows="6" |
| | | class="fz-16 ml-9 textarea-box" @change="setBookQuestion"></textarea> |
| | | class="fz-16 ml-9 textarea-box" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | <h3 id="c035"><span class="zt-h4 unit4-c">二、</span><span class="qyls-h4 unit4-c">服饰修饰</span></h3> |
| | | <p class="p-odd">穿着得体、容貌端庄、举止文雅是民航服务人员审美情趣和文化修养的</p> |
| | |
| | | ⑤鞋袜须合适。鞋是制服的一部分。每天应当把皮鞋擦得干净、光亮,破损的鞋子应及时修补或更换。通常男士的袜子应与鞋子的颜色和谐,以白色黑色最为普遍。女士应穿与肤色相近的丝袜,袜口不要露在裤子或裙子外边。 |
| | | </p> |
| | | <p class="p-even">⑥体现文明。根据接待礼仪的基本规定,身着制服上岗时要显示文明、高雅的气质。</p> |
| | | |
| | | <div class="video-box"> |
| | | <p class="center text"> |
| | | <video :src="videoPathSeven" webkit-playsinline="true" x-webkit-airplay="true" |
| | | playsinline="true" x5-video-orientation="h5" x5-video-player-fullscreen="true" |
| | | x5-playsinline="" controls controlslist="nodownload" class="w100 video" |
| | | style=" border-radius: 10px; "></video> |
| | | </p> |
| | | <p class="center videoname"> |
| | | <span>视频:项目四1 系丝巾技能要点讲解</span> |
| | | <el-tooltip class="item" effect="dark" |
| | | :content="chapterData.isCollectVideo06 ? '点击取消' : '点击收藏'" placement="top-start"> |
| | | <img :src="collectResourceList.findIndex(item => item.id == '4edc5de0179514d5869973cb93c1eeb2') > -1 ? collectCheck : collectImg" |
| | | alt="" class="collect-btn" @click="handleCollect('video-07')" /> |
| | | </el-tooltip> |
| | | </p> |
| | | </div> |
| | | <div class="video-box"> |
| | | <p class="center text"> |
| | | <video :src="videoPathEight" webkit-playsinline="true" x-webkit-airplay="true" |
| | | playsinline="true" x5-video-orientation="h5" x5-video-player-fullscreen="true" |
| | | x5-playsinline="" controls controlslist="nodownload" class="w100 video" |
| | | style=" border-radius: 10px; "></video> |
| | | </p> |
| | | <p class="center videoname"> |
| | | <span>视频:项目四1 系领带技能要点讲解</span> |
| | | <el-tooltip class="item" effect="dark" |
| | | :content="chapterData.isCollectVideo07 ? '点击取消' : '点击收藏'" placement="top-start"> |
| | | <img :src="collectResourceList.findIndex(item => item.id == '1eaf0f7ac922aaf33d00c5a4b06c7ac6') > -1 ? collectCheck : collectImg" |
| | | alt="" class="collect-btn" @click="handleCollect('video-08')" /> |
| | | </el-tooltip> |
| | | </p> |
| | | </div> |
| | | <p class="left p-even mt-20"><span class="bj2">任务工单▼</span></p> |
| | | <table border="1" cellpadding="4" cellspacing="0" |
| | | style="border-color: #5192c6; border-collapse: collapse" class="fz-15 ml-9"> |
| | |
| | | <p class="p-odd">(4)整体视角:发型挺阔、干净清爽。</p> |
| | | <p class="left p-odd"><span class="bj2">自我评价▼</span></p> |
| | | <textarea v-model="questionData.teskTwo.five" placeholder="请输入内容" rows="6" |
| | | class="fz-16 textarea-box-right" @change="setBookQuestion"></textarea> |
| | | class="fz-16 textarea-box-right" @change="setBookQuestion"></textarea> |
| | | </div> |
| | | </div> |
| | | </div> |
| | |
| | | </div> |
| | | </template> |
| | | <script> |
| | | import { getResourcePath } from "@/assets/methods/resources"; |
| | | import { getCollectResource, setCollectResource } from "@/assets/methods/resources"; |
| | | export default { |
| | | name: "chapterFour", |
| | | props: { |
| | |
| | | }, |
| | | data() { |
| | | return { |
| | | collectImg: require("../../assets/images/icon/heart.png"), |
| | | collectCheck: require("../../assets/images/icon/heart-check.png"), |
| | | videoPathOne: "", |
| | | videoPathTwo: "", |
| | | videoPathThree: "", |
| | | videoPathFour: "", |
| | | videoPathFive: "", |
| | | videoPathSix: "", |
| | | videoPathSeven: "", |
| | | videoPathEight: "", |
| | | collectResourceList: [], |
| | | chapterData: { |
| | | isCollectVideo: false, |
| | | isCollectVideo01: false, |
| | | isCollectVideo02: false, |
| | | isCollectVideo03: false, |
| | | isCollectVideo04: false, |
| | | isCollectVideo05: false, |
| | | isCollectVideo06: false, |
| | | isCollectVideo07: false, |
| | | }, |
| | | questionData: { |
| | | teskOne: { |
| | | one: "", |
| | |
| | | two: "", |
| | | three: "", |
| | | four: "", |
| | | five:"", |
| | | five: "", |
| | | }, |
| | | }, |
| | | tableData: { |
| | |
| | | }, |
| | | }; |
| | | }, |
| | | mounted() { |
| | | async mounted() { |
| | | const bookQuestion = localStorage.getItem("aviation-book-chapter04"); |
| | | if (bookQuestion) { |
| | | this.questionData = JSON.parse(bookQuestion); |
| | |
| | | this.tableData = JSON.parse(bookTableData); |
| | | } |
| | | |
| | | const choiceQuestion = localStorage.getItem("aviation-book-chapter04-Data"); |
| | | if (choiceQuestion) { |
| | | this.chapterData = JSON.parse(choiceQuestion); |
| | | } |
| | | |
| | | this.getVidoePath(); |
| | | this.collectResourceList = await getCollectResource(this.config.activeBook.bookId) |
| | | }, |
| | | methods: { |
| | | async getVidoePath() { |
| | | this.videoPathOne = await getResourcePath( |
| | | "7e45c5e6cf440f0529af765b0acc29c3" |
| | | ); |
| | | this.videoPathTwo = await getResourcePath( |
| | | "4f89a0d37249e0773fddc0b3c587a4a6" |
| | | ); |
| | | this.videoPathThree = await getResourcePath( |
| | | "1570fec423a81f76007b8ea5b433e72a" |
| | | ); |
| | | this.videoPathFour = await getResourcePath( |
| | | "717ab2e44c2a8ede7ccaf8d69d8ea76d" |
| | | ); |
| | | this.videoPathFive = await getResourcePath( |
| | | "9d42449fd876884fe3426db499c81913" |
| | | ); |
| | | this.videoPathSix = await getResourcePath( |
| | | "c44d8965f8f6d2f7b20132b66dd400e7" |
| | | ); |
| | | this.videoPathSeven = await getResourcePath( |
| | | "4edc5de0179514d5869973cb93c1eeb2" |
| | | ); |
| | | this.videoPathEight = await getResourcePath( |
| | | "1eaf0f7ac922aaf33d00c5a4b06c7ac6" |
| | | ); |
| | | }, |
| | | handleCollect(e) { |
| | | if (e == 'video-01') { |
| | | this.handleCollectResource("7e45c5e6cf440f0529af765b0acc29c3", "7e45c5e6cf440f0529af765b0acc29c3", '', "视频", "bits", '视频:项目四 导入') |
| | | this.chapterData.isCollectVideo = !this.chapterData.isCollectVideo |
| | | } else if (e == 'video-02') { |
| | | this.handleCollectResource("4f89a0d37249e0773fddc0b3c587a4a6", "4f89a0d37249e0773fddc0b3c587a4a6", '', "视频", "bits", '视频:项目四1 女士行为礼仪') |
| | | this.chapterData.isCollectVideo01 = !this.chapterData.isCollectVideo01 |
| | | } else if (e == 'video-03') { |
| | | this.handleCollectResource("1570fec423a81f76007b8ea5b433e72a", "1570fec423a81f76007b8ea5b433e72a", '', "视频", "bits", '视频:项目四1 男士行为礼仪') |
| | | this.chapterData.isCollectVideo02 = !this.chapterData.isCollectVideo02 |
| | | } else if (e == 'video-04') { |
| | | this.handleCollectResource("717ab2e44c2a8ede7ccaf8d69d8ea76d", "717ab2e44c2a8ede7ccaf8d69d8ea76d", '', "视频", "bits", '视频:项目四1 鞠躬技能要点讲解') |
| | | this.chapterData.isCollectVideo03 = !this.chapterData.isCollectVideo03 |
| | | } else if (e == 'video-05') { |
| | | this.handleCollectResource("9d42449fd876884fe3426db499c81913", "9d42449fd876884fe3426db499c81913", '', "视频", "bits", '视频:项目四2 职业彩妆技能讲解') |
| | | this.chapterData.isCollectVideo04 = !this.chapterData.isCollectVideo04 |
| | | } else if (e == 'video-06') { |
| | | this.handleCollectResource("c44d8965f8f6d2f7b20132b66dd400e7", "c44d8965f8f6d2f7b20132b66dd400e7", '', "视频", "bits", '视频:项目四2 职业盘发技能讲解') |
| | | this.chapterData.isCollectVideo05 = !this.chapterData.isCollectVideo05 |
| | | } else if (e == 'video-07') { |
| | | this.handleCollectResource("4edc5de0179514d5869973cb93c1eeb2", "4edc5de0179514d5869973cb93c1eeb2", '', "视频", "bits", '视频:项目四1 系丝巾技能要点讲解') |
| | | this.chapterData.isCollectVideo06 = !this.chapterData.isCollectVideo06 |
| | | } else if (e == 'video-08') { |
| | | this.handleCollectResource("1eaf0f7ac922aaf33d00c5a4b06c7ac6", "1eaf0f7ac922aaf33d00c5a4b06c7ac6", '', "视频", "bits", '视频:项目四1 系领带技能要点讲解') |
| | | this.chapterData.isCollectVideo07 = !this.chapterData.isCollectVideo07 |
| | | } |
| | | this.handleChapterData(); |
| | | }, |
| | | |
| | | //资源收藏事件 |
| | | // resourcePath 文件路径, |
| | | // resourceType 文件类型 |
| | | // source 文件来源 |
| | | handleCollectResource(id, md5, resourcePath, resourceType, source, resourceName) { |
| | | let list = this.collectResourceList |
| | | if (list.findIndex(item => item.id == id) > -1) { |
| | | list = list.filter(item => item.id != id) |
| | | } else { |
| | | list.push({ |
| | | id, |
| | | md5, |
| | | resourcePath, |
| | | resourceType, |
| | | source, |
| | | resourceName, |
| | | }) |
| | | } |
| | | this.collectResourceList = list |
| | | setCollectResource(this.config.activeBook.bookId, this.collectResourceList) |
| | | }, |
| | | handleChapterData() { |
| | | localStorage.setItem( |
| | | "aviation-book-chapter04-Data", |
| | | JSON.stringify(this.chapterData) |
| | | ); |
| | | }, |
| | | |
| | | |
| | | setBookQuestion() { |
| | | localStorage.setItem( |
| | | "aviation-book-chapter04", |