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litian

2025-01-01 422f79125a3bdccc1e6444c8624451d0decb3dc6

 src/books/aviationEtiquette/view/components/chapter004.vue

@@ -57,7 +57,7 @@
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@@ -67,7 +67,7 @@
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@@ -1101,8 +1101,8 @@
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@@ -1112,8 +1112,8 @@
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@@ -1123,8 +1123,8 @@
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@@ -1136,7 +1136,7 @@
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@@ -1169,7 +1169,7 @@
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@@ -1180,8 +1180,8 @@
          <p>5.酒水服务礼仪中，红葡萄酒应倒满杯子的（　　）。</p>
          <p>
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@@ -1191,8 +1191,8 @@
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@@ -1202,8 +1202,8 @@
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@@ -1535,8 +1535,8 @@
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@@ -1546,8 +1546,8 @@
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@@ -1557,8 +1557,8 @@
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@@ -1568,8 +1568,8 @@
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@@ -1600,8 +1600,8 @@
          <p>2.开箱包检查时，以下哪些不是可疑物品？（　　）（单选题）</p>
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@@ -1622,8 +1622,8 @@
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@@ -1633,8 +1633,8 @@
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@@ -1646,7 +1646,7 @@
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@@ -1657,7 +1657,7 @@
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@@ -1668,7 +1668,7 @@
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@@ -1679,7 +1679,7 @@
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@@ -1764,13 +1764,13 @@
            </div>
            <div class="bj3">
              <p>1.作为李静的学妹，面对难过的李静，李丽可以跟她说些什么？</p>
              <textarea v-model="questionData.askAbout.twentyOne" placeholder="请输入内容" rows="2"
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              <p>2.关于乘务员航前的仪容仪表规范，我们了解多少呢？</p>
              <textarea v-model="questionData.askAbout.twentyTwo" placeholder="请输入内容" rows="2"
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              <p>3.航前准备阶段还需要掌握哪些礼仪规范呢？</p>
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@@ -1961,10 +1961,10 @@
                刘慧是某航空公司的乘务员，在重庆飞往三亚的航班上，乘务长将刘慧安排在前登机门处迎客。由于正值三亚旅游旺季，此航班旅客非常多。站在舱门口迎客的刘慧觉得很热，没站一会儿刘慧就开始不耐烦了，可是此时才只有一小部分旅客登机。在接下来的迎客中，刘慧脸上的微笑慢慢消失，面对旅客的询问，她也只是随手一指，一副懒散不耐烦的样子。
              </p>
              <p>1.你觉得刘慧做得对吗？</p>
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              <p>2.对于迎客的礼仪规范，你知道多少？</p>
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@@ -2272,12 +2272,10 @@
            表达技巧：不恰当地运用沟通技巧，会影响有效沟通，如改变话题，给旅客一种不愿与之沟通的感觉；主观判断或匆忙下结论常常会使沟通中断；虚假、不恰当的安慰，针对性不强的解释会给旅客一种敷衍了事、不负责的感觉。
          </p>
          <p class="block">个人因素：个人表达能力不足时会产生沟通障碍。</p>
          <p class="block">
            环境因素：客舱的光线、温度、噪声、整洁度等都会影响沟通的效果。
          </p>
          <p><span class="bj2">·礼之实践·</span></p>
          <p class="block">环境因素：客舱的光线、温度、噪声、整洁度等都会影响沟通的效果。</p>
          <p class="td-0 mb-10 mt-10"><span class="bj2">·礼之实践·</span></p>
          <p><b>情境演练：</b></p>
          <p>
          <p class="block">
            请同学们互相扮演旅客和乘务员的角色，旅客向乘务员提问，乘务员作出应答。
          </p>
          <h4 id="d106">四、客舱安全检查的礼仪规范</h4>
@@ -2316,9 +2314,9 @@
          <li class="header-right-end" style=""><br /></li>
        </ul>
        <div class="bodystyle">
          <p><span class="bj2">·触礼旁通·</span></p>
          <p>为什么要进行安全检查？</p>
          <p>
          <p class="mb-10 mt-10 td-0"><span class="bj2">·触礼旁通·</span></p>
          <p class="block">为什么要进行安全检查？</p>
          <p class="block">
            起飞下降期间是飞机事故率最高的阶段。为降低无准备迫降的伤亡率，民航飞机在运行过程中要求在起飞和降落时进行安全检查。
          </p>
          <div class="bk4">
@@ -2329,15 +2327,15 @@
              在我国，礼仪文化中蕴含着责任担当。客舱安全检查工作是飞机飞行关键阶段的重点工作任务，作为一名民航从业人员，安全意识、责任意识永远是处于第一位的。掌握好客舱安全检查礼仪，能够培养民航从业人员的当代民航精神，凝聚民航人的职业自豪感和精气神，从而更高标准地完成安全检查相关工作。
            </p>
          </div>
          <p><span class="bj2">·礼之实践·</span></p>
          <p class="mb-10 mt-10 td-0"><span class="bj2">·礼之实践·</span></p>
          <p><b>情境演练：</b></p>
          <p>
          <p class="block">
            1.请结合本任务所学的安检的行走、手势、语言规范，在模拟舱开展安全检查情境模拟活动。
          </p>
          <p>
          <p class="block">
            2.安全检查期间，乘务员小李发现旁边的旅客正在使用手机打电话，此时小李应该如何进行沟通？
          </p>
          <p><span class="bj2">·项目检测·</span></p>
          <p class="mb-10 mt-10 td-0"><span class="bj2">·项目检测·</span></p>
          <p>1.制服统一规范要求中，服装的（　　）必须统一。</p>
          <p>
            <input
@@ -2445,8 +2443,8 @@
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@@ -2456,8 +2454,8 @@
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@@ -2487,8 +2485,8 @@
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@@ -2501,8 +2499,8 @@
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@@ -2523,8 +2521,8 @@
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@@ -2637,7 +2635,7 @@
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@@ -2689,10 +2687,10 @@
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