testbookLayout.git

			@@ -5,16 +5,11 @@
			<div v-if="showPageList.indexOf(118) > -1">
			<ul class="fl al-c jc-fe mr-70 pad-t-55 mb-45">
			<li class="headerText pNum">112</li>
			<img
			class="headerImg mr-10"
			src="../../assets/images/yemei.png"
			alt=""
			/>
			<img class="headerImg mr-10" src="../../assets/images/yemei.png" alt="" />
			</ul>
			<div class="bodystyle">
			<h1 id="a008">
			<span class="h1-bj">模块四</span
			><span class="h1-bk">民航专业礼仪实训</span>
			<span class="h1-bj">模块四</span><span class="h1-bk">民航专业礼仪实训</span>
			</h1>
			<h2 id="b008">项目一　候机楼服务礼仪</h2>
			<div class="tp-3">
			@@ -24,9 +19,7 @@
			</div>
			<div class="bk">
			<p class="bj1-qjms fl al-c">
			<span class="span-box"></span
			><span class="span-text">项目描述</span
			><span class="span-box"></span>
			<span class="span-box"></span><span class="span-text">项目描述</span><span class="span-box"></span>
			</p>
			<p class="fz-15">
			李丽即将和同学们一起去候机楼进行为期两个月的岗位学习。她迫切想知道候机楼服务的分类，需要掌握什么样的知识和技能，可能会遇到哪些旅客的疑问，该怎样处理。学习者通过本项目的学习，了解候机楼问询、导乘、值机和贵宾厅服务的职责要求及礼仪规范，形成对候机楼常见的几个主要岗位服务规范和操作流程的全面认知，提高对候机楼旅客的服务效率，为民航企业的服务品牌、服务印象管理做贡献，并通过优质服务，搭建良好的客户关系。
			@@ -34,9 +27,7 @@
			</div>
			<div class="bk">
			<p class="bj1-qjms fl al-c">
			<span class="span-box"></span
			><span class="span-text">礼在身边</span
			><span class="span-box"></span>
			<span class="span-box"></span><span class="span-text">礼在身边</span><span class="span-box"></span>
			</p>
			<p class="fz-15">
			2018年6月11日，下午两点半，一名外籍旅客焦急地来到问询台，服务人员小李立即起身迎接旅客并主动询问有什么能帮忙的。通过这名外籍旅客的表达，小李了解到，旅客在整理行李时，不慎把护照弄丢了。小李立即通知广播站进行失物招领播报，随后安抚旅客情绪，大概5分钟，就接到工作人员回复，找到了该名旅客的护照，而此时距离该名旅客乘坐的航班关闭还有6分钟。为了让旅客能够顺利乘坐航班，小李直接为这名外籍旅客安排了专门的导乘员，全程引导，在最后一刻旅客成功办理了值机手续。
			@@ -45,32 +36,21 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3 fz-15">
			<p>
			1.案例中，外籍旅客顺利登机体现了候机楼服务中哪些岗位人员的优质服务呢？
			</p>
			<textarea
			v-model="questionData.askAbout.one"
			placeholder="请输入内容"
			rows="4"
			class="fz-15 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.one" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			<p>
			2.机场问询服务岗位通常是候机楼中解答旅客疑难的重要窗口，你觉得在问询服务中我们应该注意哪些礼仪规范呢？
			</p>
			<textarea
			v-model="questionData.askAbout.two"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.two" placeholder="请输入内容" rows="4" class="fz-16 textarea-box"
			@change="setBookQuestion"></textarea>
			</div>
			</div>
			</div>
			@@ -91,13 +71,50 @@
			</ul>
			<div class="bodystyle">
			<h3 id="c026">
			<span class="h3-zt1">任务1</span
			><span class="h3-bk">问询服务礼仪实训</span>
			<span class="h3-zt1">任务1</span><span class="h3-bk">问询服务礼仪实训</span>
			</h3>
			<p><b>任务目标：</b></p>
			<p>1.了解候机楼问询服务的分类。</p>
			<p>2.了解候机楼问询服务岗位职责。</p>
			<p>3.掌握候机楼问询服务岗位工作人员礼仪规范。</p>
			<div class="video-box">
			<p class="center text td-0">
			<video :src="videoPathOne" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
			x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls
			controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video>
			</p>
			<p class="center videoname">
			<span>视频：4.1.1</span>
			<el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideo ? '点击取消' : '点击收藏'"
			placement="top-start">
			<img :src="collectResourceList.findIndex(
			(item) => item.id == 'e9002557d1ba0b28dbddf10c52612e3f'
			) > -1
			? collectCheck
			: collectImg
			" alt="" class="collect-btn" @click="handleCollect('video-01')" />
			</el-tooltip>
			</p>
			</div>
			<div class="video-box">
			<p class="center text td-0">
			<video :src="videoPathTwo" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
			x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls
			controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video>
			</p>
			<p class="center videoname">
			<span>视频：4.1.2</span>
			<el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideo01 ? '点击取消' : '点击收藏'"
			placement="top-start">
			<img :src="collectResourceList.findIndex(
			(item) => item.id == 'da82b43c7571108d00a19ffcb5233a2e'
			) > -1
			? collectCheck
			: collectImg
			" alt="" class="collect-btn" @click="handleCollect('video-02')" />
			</el-tooltip>
			</p>
			</div>
			<h4 id="d083">一、候机楼问询服务的分类</h4>
			<p>
			机场问询服务人员是航空公司的对外形象大使，这个岗位是为乘客快速解决疑难问题、引导乘客顺利登机而设立的，是航空公司对外承诺“旅客至上，打造细致入微的服务”的一种体现。问询服务岗位人员应当遵循机场和航司制定的工作规范以及工作标准，做到注重仪表、展现礼貌。候机楼问询服务可通过以下方式进行分类。
			@@ -113,21 +130,13 @@
			<div class="fl al-fe mt-10">
			<span>
			<p class="center openImgBox">
			<img
			class="img-b"
			alt=""
			src="../../assets/images/0119-1.jpg"
			/>
			<img class="img-b" alt="" src="../../assets/images/0119-1.jpg" />
			</p>
			<p class="img">图4-1-1 现场问询</p>
			</span>
			<span>
			<p class="center openImgBox">
			<img
			class="img-b"
			alt=""
			src="../../assets/images/0119-2.jpg"
			/>
			<img class="img-b" alt="" src="../../assets/images/0119-2.jpg" />
			</p>
			<p class="img">图4-1-2 电话问询</p>
			</span>
			@@ -141,11 +150,7 @@
			<ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
			<li class="header-left-Number">
			<span class="mr-10 pNum">114</span>
			<span
			><span class="span-box-title"></span>民航服务礼仪<span
			class="span-box-title"
			></span
			></span>
			<span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
			</li>
			<li class="header-left-text">
			<img class="w80" src="../../assets/images/yemei01.png" alt="" />
			@@ -218,9 +223,8 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3 fz-15">
			@@ -228,13 +232,8 @@
			<p>
			分析：在机场，遇到航班延误，广播播报最多的是“天气原因”，而往往旅客眼前看到的是朗朗晴空，再去查看目的地的天气时，发现也显示晴朗，此时旅客难免会对航班延误的原因产生怀疑。事实上，“天气原因”有很多种情况：一是飞机因出发地天气状况不适宜起飞；二是飞机因目的地天气状况不适宜起飞；三是飞机因飞行航路上的天气状况不适宜起飞等。在全程航线上，只要有一个地方的天气状况出现异常，飞机就只能由于“天气原因”在原地停留。所以，晴空万里不代表飞行意义上的、旅客认为的正常天气。
			</p>
			<textarea
			v-model="questionData.askAbout.three"
			placeholder="请输入内容"
			rows="4"
			class="fz-15 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.three" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			</div>
			</div>
			<h5 id="e097">（二）电话问询服务礼仪</h5>
			@@ -254,11 +253,7 @@
			<ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
			<li class="header-left-Number">
			<span class="mr-10 pNum">116</span>
			<span
			><span class="span-box-title"></span>民航服务礼仪<span
			class="span-box-title"
			></span
			></span>
			<span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
			</li>
			<li class="header-left-text">
			<img class="w80" src="../../assets/images/yemei01.png" alt="" />
			@@ -315,9 +310,27 @@
			<p class="td-0 mb-10 mt-10"><span class="bj2">·礼之反思·</span></p>
			<p>通过对问询服务的学习，同学们有何感悟和新颖的想法？</p>
			<h3 id="c027">
			<span class="h3-zt1">任务2</span
			><span class="h3-bk">导乘服务礼仪实训　</span>
			<span class="h3-zt1">任务2</span><span class="h3-bk">导乘服务礼仪实训　</span>
			</h3>
			<div class="video-box">
			<p class="center text td-0">
			<video :src="videoPathThree" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
			x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls
			controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video>
			</p>
			<p class="center videoname">
			<span>视频：4.1.3</span>
			<el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideo02 ? '点击取消' : '点击收藏'"
			placement="top-start">
			<img :src="collectResourceList.findIndex(
			(item) => item.id == '36f02743b633758c2ecdee90af20fe34'
			) > -1
			? collectCheck
			: collectImg
			" alt="" class="collect-btn" @click="handleCollect('video-03')" />
			</el-tooltip>
			</p>
			</div>
			<p class="td-0 mb-10 mt-10"><span class="bj2">·触礼旁通·</span></p>
			<p class="center"><span class="cs1">背老人赶航班的“小跑哥”</span></p>
			<p class="block">
			@@ -326,20 +339,14 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3 fz-15">
			<p>通过上述描述，你认为在导乘服务中应注意什么？有什么作用？</p>
			<textarea
			v-model="questionData.askAbout.four"
			placeholder="请输入内容"
			rows="4"
			class="fz-15 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.four" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			</div>
			</div>
			<p><b>任务目标：</b></p>
			@@ -365,11 +372,7 @@
			<ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
			<li class="header-left-Number">
			<span class="mr-10 pNum">118</span>
			<span
			><span class="span-box-title"></span>民航服务礼仪<span
			class="span-box-title"
			></span
			></span>
			<span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
			</li>
			<li class="header-left-text">
			<img class="w80" src="../../assets/images/yemei01.png" alt="" />
			@@ -392,6 +395,44 @@
			隔离桩的维护：隔离桩完好率100%，如有故障需通知值机主任；隔离桩不得有粘纸、尘土、打结、缠绕、松动、缺损等现象；隔离带整理频率不得少于10分钟/次，摆放间距相等，横平竖直，横向和纵向呈90°；遵循“三桩两带”原则，即每一个隔离带由两个竖桩配一根隔离带，并呈一条直线。隔离带不得超过一米黄线位置；不得超过划定区域，不得影响旅客通行。
			</p>
			<h4 id="d089">三、候机楼导乘服务礼仪规范</h4>
			<div class="video-box">
			<p class="center text td-0">
			<video :src="videoPathFour" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
			x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls
			controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video>
			</p>
			<p class="center videoname">
			<span>视频：4.1.4</span>
			<el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideo03 ? '点击取消' : '点击收藏'"
			placement="top-start">
			<img :src="collectResourceList.findIndex(
			(item) => item.id == '810345cbf8f3d003d9ff7247a5247570'
			) > -1
			? collectCheck
			: collectImg
			" alt="" class="collect-btn" @click="handleCollect('video-04')" />
			</el-tooltip>
			</p>
			</div>
			<div class="video-box">
			<p class="center text td-0">
			<video :src="videoPathFive" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
			x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls
			controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video>
			</p>
			<p class="center videoname">
			<span>视频：4.1.5</span>
			<el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideo04 ? '点击取消' : '点击收藏'"
			placement="top-start">
			<img :src="collectResourceList.findIndex(
			(item) => item.id == '2336e67a853728fa6a1d2b7a4a2d9abf'
			) > -1
			? collectCheck
			: collectImg
			" alt="" class="collect-btn" @click="handleCollect('video-05')" />
			</el-tooltip>
			</p>
			</div>
			<h5 id="e098">（一）积极主动响应旅客需求</h5>
			<p>
			响应性是指导乘人员向旅客提供服务的自发性，响应性决定了旅客为服务等待的时间和问题解决的效率。导乘人员对旅客响应及时，能够增加旅客的信任度和满意度，避免旅客出现不满情绪。
			@@ -424,28 +465,17 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3 fz-15">
			<p>1.案例中，值机员小董为旅客提供了哪些暖心服务？</p>
			<textarea
			v-model="questionData.askAbout.five"
			placeholder="请输入内容"
			rows="4"
			class="fz-15 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.five" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			<p>2.谈一谈，你从该案例中得到了哪些启示？</p>
			<textarea
			v-model="questionData.askAbout.six"
			placeholder="请输入内容"
			rows="4"
			class="fz-15 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.six" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			</div>
			</div>
			<h5 id="e100">（三）严守规范提升服务质量</h5>
			@@ -467,11 +497,7 @@
			<ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
			<li class="header-left-Number">
			<span class="mr-10 pNum">120</span>
			<span
			><span class="span-box-title"></span>民航服务礼仪<span
			class="span-box-title"
			></span
			></span>
			<span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
			</li>
			<li class="header-left-text">
			<img class="w80" src="../../assets/images/yemei01.png" alt="" />
			@@ -484,82 +510,39 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3 fz-15">
			<p>请将刚才提到的服务忌语进行改进，变成温暖规范的服务用语。</p>
			<p>
			不说“不知道，不清楚”——我们可以说：<input
			type="text"
			name="ball1"
			class="fz-15 input-box"
			style="width: 200px"
			v-model="questionData.askAbout.seven"
			@change="setBookQuestion"
			/>
			不说“不知道，不清楚”——我们可以说：<input type="text" name="ball1" class="fz-15 input-box" style="width: 200px"
			v-model="questionData.askAbout.seven" @change="setBookQuestion" />
			</p>
			<p>
			不说“你怎么还不明白”——我们可以说：<input
			type="text"
			name="ball1"
			class="fz-15 input-box"
			style="width: 200px"
			v-model="questionData.askAbout.eight"
			@change="setBookQuestion"
			/>
			不说“你怎么还不明白”——我们可以说：<input type="text" name="ball1" class="fz-15 input-box" style="width: 200px"
			v-model="questionData.askAbout.eight" @change="setBookQuestion" />
			</p>
			<p>
			不说“刚才不是已经告诉你了吗”——我们可以说：<input
			type="text"
			name="ball1"
			class="fz-16 input-box"
			style="width: 130px"
			v-model="questionData.askAbout.nine"
			@change="setBookQuestion"
			/>
			不说“刚才不是已经告诉你了吗”——我们可以说：<input type="text" name="ball1" class="fz-16 input-box" style="width: 130px"
			v-model="questionData.askAbout.nine" @change="setBookQuestion" />
			</p>
			<p>
			不说“哪买的票哪退去，别找我们”——我们可以说：<input
			type="text"
			name="ball1"
			class="fz-16 input-box"
			style="width: 115px"
			v-model="questionData.askAbout.ten"
			@change="setBookQuestion"
			/>
			不说“哪买的票哪退去，别找我们”——我们可以说：<input type="text" name="ball1" class="fz-16 input-box" style="width: 115px"
			v-model="questionData.askAbout.ten" @change="setBookQuestion" />
			</p>
			<p>
			不说“急什么，别催我”——我们可以说：<input
			type="text"
			name="ball1"
			class="fz-16 input-box"
			style="width: 200px"
			v-model="questionData.askAbout.eleven"
			@change="setBookQuestion"
			/>
			不说“急什么，别催我”——我们可以说：<input type="text" name="ball1" class="fz-16 input-box" style="width: 200px"
			v-model="questionData.askAbout.eleven" @change="setBookQuestion" />
			</p>
			<p>
			不说“爱找谁找谁，我解决不了”——我们可以说：<input
			type="text"
			name="ball1"
			class="fz-16 input-box"
			style="width: 130px"
			v-model="questionData.askAbout.twelve"
			@change="setBookQuestion"
			/>
			不说“爱找谁找谁，我解决不了”——我们可以说：<input type="text" name="ball1" class="fz-16 input-box" style="width: 130px"
			v-model="questionData.askAbout.twelve" @change="setBookQuestion" />
			</p>
			<p>
			不说“挤什么挤，后面等着去”——我们可以说：<input
			type="text"
			name="ball1"
			class="fz-16 input-box"
			style="width: 140px"
			v-model="questionData.askAbout.thirteen"
			@change="setBookQuestion"
			/>
			不说“挤什么挤，后面等着去”——我们可以说：<input type="text" name="ball1" class="fz-16 input-box" style="width: 140px"
			v-model="questionData.askAbout.thirteen" @change="setBookQuestion" />
			</p>
			</div>
			</div>
			@@ -568,13 +551,31 @@
			<img class="img-0" alt="" src="../../assets/images/0126-1.jpg" />
			</p>
			<h3 id="c028">
			<span class="h3-zt1">任务3</span
			><span class="h3-bk">值机服务礼仪实训</span>
			<span class="h3-zt1">任务3</span><span class="h3-bk">值机服务礼仪实训</span>
			</h3>
			<p><b>任务目标：</b></p>
			<p>1.知道候机楼值机服务岗位工作人员的工作流程。</p>
			<p>2.了解候机楼值机服务岗位工作人员的礼仪规范。</p>
			<p>3.能熟练运用礼仪规范。</p>
			<div class="video-box">
			<p class="center text td-0">
			<video :src="videoPathSix" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
			x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls
			controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video>
			</p>
			<p class="center videoname">
			<span>视频：4.1.6</span>
			<el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideo05 ? '点击取消' : '点击收藏'"
			placement="top-start">
			<img :src="collectResourceList.findIndex(
			(item) => item.id == 'f60bcf0daea848fdd87d931e0debffe7'
			) > -1
			? collectCheck
			: collectImg
			" alt="" class="collect-btn" @click="handleCollect('video-06')" />
			</el-tooltip>
			</p>
			</div>
			<h4 id="d090">一、候机楼值机服务概述</h4>
			<p>
			值机服务是指航空公司为旅客办理乘机手续的全流程服务，基本流程包括：迎接旅
			@@ -596,7 +597,7 @@
			<li class="header-right-end" style=""><br /></li>
			</ul>
			<div class="bodystyle">
			<p>
			<p class="td-0">
			客、查验旅客客票及证件、为旅客安排座位、收运托运旅客行李、和旅客告别。每一个流程，值机人员都应遵守相应的礼仪规范，为旅客提供满意的服务，以提高民航企业的形象，进而促进民航企业的发展。
			</p>
			<p class="td-0 mb-10 mt-10"><span class="bj2">·触礼旁通·</span></p>
			@@ -611,21 +612,13 @@
			<div class="fl al-fe mt-10">
			<span>
			<p class="center openImgBox">
			<img
			class="img-a"
			alt=""
			src="../../assets/images/0127-1.jpg"
			/>
			<img class="img-a" alt="" src="../../assets/images/0127-1.jpg" />
			</p>
			<p class="img">图4-1-3 迎接旅客</p>
			</span>
			<span>
			<p class="center openImgBox">
			<img
			class="img-a"
			alt=""
			src="../../assets/images/0127-2.jpg"
			/>
			<img class="img-a" alt="" src="../../assets/images/0127-2.jpg" />
			</p>
			<p class="img">图4-1-4 微笑</p>
			</span>
			@@ -634,20 +627,14 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3 fz-15">
			<p>在检查旅客客票和证件时，应注意哪些方面？</p>
			<textarea
			v-model="questionData.askAbout.fourteen"
			placeholder="请输入内容"
			rows="4"
			class="fz-15 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.askAbout.fourteen" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			</div>
			</div>
			<h5 id="e102">（二）查验旅客客票及证件礼仪</h5>
			@@ -666,11 +653,7 @@
			<ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
			<li class="header-left-Number">
			<span class="mr-10 pNum">122</span>
			<span
			><span class="span-box-title"></span>民航服务礼仪<span
			class="span-box-title"
			></span
			></span>
			<span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
			</li>
			<li class="header-left-text">
			<img class="w80" src="../../assets/images/yemei01.png" alt="" />
			@@ -696,15 +679,14 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3 fz-15">
			<p>你知道客舱座位的安排一般都遵循哪些原则吗？</p>
			<textarea v-model="questionData.askAbout.fifteen" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			<textarea v-model="questionData.askAbout.fifteen" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			</div>
			</div>
			<p>
			@@ -756,25 +738,63 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3 fz-15">
			<p>在递接客票、身份证及登机牌时，值机人员应注意哪些方面？</p>
			<textarea v-model="questionData.askAbout.sixteen" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			<textarea v-model="questionData.askAbout.sixteen" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			</div>
			</div>
			<div class="bk4">
			<div class="bk5">
			<p><span class="bj2">·思政园地·</span></p>
			</div>
			<p>
			值机人员在整个民航旅客运输流程中扮演着非常重要的角色。值机人员不仅需要注意自身的礼仪举止，还要注意观察旅客的言行举止，从而树立和塑造良好的形象，提升亲和力。
			</p>
			</div>
			<h5 id="e105">（六）机场智慧值机服务</h5>
			<p>
			为了给旅客提供更加安全、便捷、高效、智能的服务，近年来，民航业正加快新技术的创新应用，持续提升服务工作的数字化、智慧化水平。我国的各种形式的特色值机业务发展也很快，近年来CUSS机在民用机场的普及率显著提高，各航空公司网站上普遍设置了自助值机板块，旅客使用的方便性也大大改善。中国航空公司的特色值机发展在全球已经处于前列。
			</p>
			<p>
			从机场服务到航班运行，从空中交通到地面保障，当前，智慧民航建设提升了民航运营效率和服务水平，成果惠及万千旅客。除了机场安检，在值机、行李托运和登机的各个环节，旅客在完成刷脸后便能快速办理手续。在视觉识别、人工智能算法等技术的帮助下，旅客不仅可以享受更便捷的登机服务，还可以体验更高效安全的行李托运服务。
			</p>
			<p class="center openImgBox">
			<img class="img-b" alt="" src="../../assets/images/0129-1.jpg" />
			</p>
			<p class="img">图4-1-6 CUSS机</p>
			<p>
			自助值机也成为很多旅客出行的首选，自助值机是旅客自主独立完成值机的全过程。
			</p>
			<p>
			旅客在自助值机时机场工作人员的礼仪服务也非常重要。
			</p>
			<p>
			负责自助值机的服务人员不仅需要熟悉智能化设备的操作，还需为旅客提供高效、友好的服务，其服务规范主要包括以下内容：
			</p>
			<p>
			（1）用规范专业的服务用语准确解答旅客使用自助值机终端、自助行李托运设备等的操作问题。
			</p>
			<p>
			（2）关注值机设备，确保设备正常运行。如遇不能服务旅客的故障设备，除及时处理或联系技术支持外，更要做好旅客的分流引导和解释工作。
			</p>
			<p>
			（3）引导旅客完成自助值机、行李托运、安检等流程，按操作规范减少排队时间。
			</p>
			<p>
			（4）为特殊旅客服务，如老人、儿童、残障人士等提供一对一协助，确保顺利值机。
			</p>
			<p>
			（5）及时为旅客提供航班动态、登机口信息、行李政策等咨询服务，解答旅客关于值机时间、行李限额、选座规则等问题。
			</p>
			<p>
			（6）帮助旅客完成人脸识别值机，确保身份信息准确无误。及时进行异常情况处理，因身份信息不符或系统识别失败导致的问题。
			</p>
			<p>
			（7）在旅客高峰期合理分流，引导旅客合理使用自助设备或人工柜台，从而提高值机效率和确保值机区域秩序井然，避免拥堵和混乱。
			</p>
			<p>
			（8）为部分旅客提供个性化服务，为其提供选座、升舱、特殊餐食等服务。为航空公司常旅客或VIP旅客提供专属值机通道和优先服务等。
			</p>
			<p>
			（9）记录旅客在使用智慧值机服务时遇到的常见问题，由所在部门反馈给技术团队优化系统。根据旅客反馈，提出改进值机流程和服务质量的建议。
			</p>
			</div>
			</div>
			</div>
			@@ -784,28 +804,79 @@
			<ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
			<li class="header-left-Number">
			<span class="mr-10 pNum">124</span>
			<span
			><span class="span-box-title"></span>民航服务礼仪<span
			class="span-box-title"
			></span
			></span>
			<span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
			</li>
			<li class="header-left-text">
			<img class="w80" src="../../assets/images/yemei01.png" alt="" />
			</li>
			</ul>
			<div class="bodystyle">
			<p>
			（10）智慧值机会节省部分人力服务，但对在岗的工作人员确有更高的服务要求，机场各岗位工作人员，在服务过程中需全程保持微笑服务，耐心解答旅客提出的各类问题，并提供温馨服务体验。还要保持好专业的职业形象，着装整洁，言行得体，展现机场服务人员的专业素养。
			</p>
			<p>
			协助智慧值机的工作人员不仅是技术操作的支持者，更是旅客服务的核心。需要通过专业的技术能力、细致的服务态度和高效的应急处理能力，确保旅客在智慧值机过程中获得顺畅、舒适的体验。随着智慧机场的不断发展，机场工作人员的角色将更加多元化和专业化。
			</p>
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3 fz-15">
			<p>那么在引导旅客进行自助值机时，我们应当使用什么样的服务手势呢？</p>
			<textarea v-model="questionData.askAbout.twentyEight" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			</div>
			</div>
			<p class="td-0 mb-10 mt-10"><span class="bj2">·礼之实践·</span></p>
			<p>
			请以小组为单位，模拟为自助值机旅客的服务，体会并总结服务用语。
			</p>
			<p class="td-0 mb-10 mt-10"><span class="bj2">·触礼旁通·</span></p>
			<p>实习生小明在机场自助值机区域工作，一位老年旅客怎么也听不明白小明给他做的指导，也不太能理解自助值机机器的提示和指令，小明心理很着急，也很烦躁，在旅客面前表现的很不耐烦，导致旅客非常局促。</p>
			<p class="td-0 mb-10 mt-10"><span class="bj2">·寻礼之问·</span></p>
			<p>
			您是小明的师傅。您将怎样处理和解决现场的这个场景问题呢？
			</p>
			<div class="bk4">
			<div class="bk5">
			<p><span class="bj2">·思政园地·</span></p>
			</div>
			<p>
			值机人员在整个民航旅客运输流程中扮演着非常重要的角色。值机人员不仅需要注意自身的礼仪举止，还要注意观察旅客的言行举止，从而树立和塑造良好的形象，提升亲和力。
			</p>
			</div>
			<p class="td-0 mb-10 mt-10"><span class="bj2">·礼之实践·</span></p>
			<p class="center">
			<img class="img-0" alt="" src="../../assets/images/0130-1.jpg" />
			</p>
			<h3 id="c029">
			<span class="h3-zt1">任务4</span
			><span class="h3-bk">贵宾厅服务礼仪实训</span>
			<span class="h3-zt1">任务4</span><span class="h3-bk">贵宾厅服务礼仪实训</span>
			</h3>
			<p><b>任务目标：</b></p>
			<p>1.知道贵宾厅服务的流程及内容。</p>
			<p>2.掌握贵宾厅服务礼仪并能在实践中熟练运用。</p>
			<div class="video-box">
			<p class="center text td-0">
			<video :src="videoPathSeven" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
			x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls
			controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video>
			</p>
			<p class="center videoname">
			<span>视频：4.1.7</span>
			<el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideo06 ? '点击取消' : '点击收藏'"
			placement="top-start">
			<img :src="collectResourceList.findIndex(
			(item) => item.id == '51ee040702ff1402026c948b82f8df55'
			) > -1
			? collectCheck
			: collectImg
			" alt="" class="collect-btn" @click="handleCollect('video-07')" />
			</el-tooltip>
			</p>
			</div>
			<h4 id="d092">一、贵宾厅服务概述</h4>
			<p>
			候机楼贵宾厅服务是指为重要人士提供机场全程引导、协助办理登机手续等服务。贵宾服务主要分为迎机服务和送机服务两种。
			@@ -864,9 +935,8 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3 fz-15">
			@@ -874,7 +944,7 @@
			从小东的服务故事中，你看出了贵宾厅服务的哪些内容？你觉得贵宾厅服务人员需要注意哪些礼仪呢？
			</p>
			<textarea v-model="questionData.askAbout.seventeen" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			</div>
			</div>
			<h4 id="d093">二、贵宾厅服务礼仪</h4>
			@@ -895,11 +965,7 @@
			<ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
			<li class="header-left-Number">
			<span class="mr-10 pNum">126</span>
			<span
			><span class="span-box-title"></span>民航服务礼仪<span
			class="span-box-title"
			></span
			></span>
			<span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
			</li>
			<li class="header-left-text">
			<img class="w80" src="../../assets/images/yemei01.png" alt="" />
			@@ -927,6 +993,25 @@
			在为旅客服务时，热毛巾应放置于客人左手方向。送出时，服务人员应用手握住毛巾盘边缘，注意手指不要触摸到毛巾，回收时，使用毛巾夹和另外的毛巾盘。
			</p>
			<h6 id="f041">2.茶水服务礼仪</h6>
			<div class="video-box">
			<p class="center text td-0">
			<video :src="videoPathEight" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
			x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls
			controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video>
			</p>
			<p class="center videoname">
			<span>视频：4.1.8</span>
			<el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideo07 ? '点击取消' : '点击收藏'"
			placement="top-start">
			<img :src="collectResourceList.findIndex(
			(item) => item.id == '14ada4ec3e004795ecb3a9c2ad8ea386'
			) > -1
			? collectCheck
			: collectImg
			" alt="" class="collect-btn" @click="handleCollect('video-08')" />
			</el-tooltip>
			</p>
			</div>
			<p>
			（1）在为旅客进行茶水服务前，应注意不要使用有缺口或裂痕的茶杯，保持茶杯干净卫生。
			</p>
			@@ -994,11 +1079,7 @@
			<ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
			<li class="header-left-Number">
			<span class="mr-10 pNum">128</span>
			<span
			><span class="span-box-title"></span>民航服务礼仪<span
			class="span-box-title"
			></span
			></span>
			<span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
			</li>
			<li class="header-left-text">
			<img class="w80" src="../../assets/images/yemei01.png" alt="" />
			@@ -1008,241 +1089,113 @@
			<p class="td-0 mb-10 mt-10"><span class="bj2">·项目自测·</span></p>
			<p>1.候机楼问询服务根据提供方可分为（　　）。</p>
			<p>
			<input
			type="checkbox"
			name="ball2"
			:disabled="questionData.isComplete"
			value="A"
			id="1"
			v-model="questionData.projectOne.one.value"
			@change="setBookQuestion"
			/>A.机场问询
			<input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="A" id="1"
			v-model="questionData.projectOne.one.value" @change="setBookQuestion" />A.机场问询
			</p>
			<p>
			<input
			type="checkbox"
			name="ball2"
			:disabled="questionData.isComplete"
			value="B"
			id="1"
			v-model="questionData.projectOne.one.value"
			@change="setBookQuestion"
			/>B.联合问询
			<input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="B" id="1"
			v-model="questionData.projectOne.one.value" @change="setBookQuestion" />B.联合问询
			</p>
			<p>
			<input
			type="checkbox"
			name="ball2"
			:disabled="questionData.isComplete"
			value="C"
			id="1"
			v-model="questionData.projectOne.one.value"
			@change="setBookQuestion"
			/>C.联合问询、航空公司问询、机场问询
			<input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="C" id="1"
			v-model="questionData.projectOne.one.value" @change="setBookQuestion" />C.联合问询、航空公司问询、机场问询
			</p>
			<p>2.候机楼现场问询服务礼仪有哪些？（　　）。</p>
			<p>
			<input
			type="checkbox"
			name="ball2"
			:disabled="questionData.isComplete"
			value="A"
			id="2"
			v-model="questionData.projectOne.two.value"
			@change="setBookQuestion"
			/>A.迎接旅客礼仪
			<input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="A" id="2"
			v-model="questionData.projectOne.two.value" @change="setBookQuestion" />A.迎接旅客礼仪
			</p>
			<p>
			<input
			type="checkbox"
			name="ball2"
			:disabled="questionData.isComplete"
			value="B"
			id="2"
			v-model="questionData.projectOne.two.value"
			@change="setBookQuestion"
			/>B.应答旅客问题礼仪
			<input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="B" id="2"
			v-model="questionData.projectOne.two.value" @change="setBookQuestion" />B.应答旅客问题礼仪
			</p>
			<p>
			<input
			type="checkbox"
			name="ball2"
			:disabled="questionData.isComplete"
			value="C"
			id="2"
			v-model="questionData.projectOne.two.value"
			@change="setBookQuestion"
			/>C.告别旅客礼仪
			<input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="C" id="2"
			v-model="questionData.projectOne.two.value" @change="setBookQuestion" />C.告别旅客礼仪
			</p>
			<p>
			<input
			type="checkbox"
			name="ball2"
			:disabled="questionData.isComplete"
			value="D"
			id="2"
			v-model="questionData.projectOne.two.value"
			@change="setBookQuestion"
			/>D.以上都是
			<input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="D" id="2"
			v-model="questionData.projectOne.two.value" @change="setBookQuestion" />D.以上都是
			</p>
			<p>
			3.直行带工作要求：排队超过（　　）人时，增加柜台；团队超过（　　）人时，增加柜台。
			</p>
			<p>
			<input
			type="radio"
			name="QThree"
			:disabled="questionData.isComplete"
			value="A"
			id="3"
			v-model="questionData.projectOne.three.value"
			@change="setBookQuestion"
			/>A.4～5，6
			<input type="radio" name="QThree" :disabled="questionData.isComplete" value="A" id="3"
			v-model="questionData.projectOne.three.value" @change="setBookQuestion" />A.4～5，6
			</p>
			<p>
			<input
			type="radio"
			name="QThree"
			:disabled="questionData.isComplete"
			value="B"
			id="3"
			v-model="questionData.projectOne.three.value"
			@change="setBookQuestion"
			/>B.6～8，8
			<input type="radio" name="QThree" :disabled="questionData.isComplete" value="B" id="3"
			v-model="questionData.projectOne.three.value" @change="setBookQuestion" />B.6～8，8
			</p>
			<p>
			<input
			type="radio"
			name="QThree"
			:disabled="questionData.isComplete"
			value="C"
			id="3"
			v-model="questionData.projectOne.three.value"
			@change="setBookQuestion"
			/>C.8～10，9
			<input type="radio" name="QThree" :disabled="questionData.isComplete" value="C" id="3"
			v-model="questionData.projectOne.three.value" @change="setBookQuestion" />C.8～10，9
			</p>
			<p>
			<input
			type="radio"
			name="QThree"
			:disabled="questionData.isComplete"
			value="D"
			id="3"
			v-model="questionData.projectOne.three.value"
			@change="setBookQuestion"
			/>D.8～10，10
			<input type="radio" name="QThree" :disabled="questionData.isComplete" value="D" id="3"
			v-model="questionData.projectOne.three.value" @change="setBookQuestion" />D.8～10，10
			</p>
			<p>4.候机楼值机服务的基本流程有（　　）。</p>
			<p>
			<input
			type="checkbox"
			name="QFour"
			:disabled="questionData.isComplete"
			value="A"
			id="4"
			v-model="questionData.projectOne.four.value"
			@change="setBookQuestion"
			/>A.迎接旅客，收运、托运旅客行李
			<input type="checkbox" name="QFour" :disabled="questionData.isComplete" value="A" id="4"
			v-model="questionData.projectOne.four.value" @change="setBookQuestion" />A.迎接旅客，收运、托运旅客行李
			</p>
			<p>
			<input
			type="checkbox"
			name="QFour"
			:disabled="questionData.isComplete"
			value="B"
			id="4"
			v-model="questionData.projectOne.four.value"
			@change="setBookQuestion"
			/>B.查检旅客客票及证件，同旅客告别
			<input type="checkbox" name="QFour" :disabled="questionData.isComplete" value="B" id="4"
			v-model="questionData.projectOne.four.value" @change="setBookQuestion" />B.查检旅客客票及证件，同旅客告别
			</p>
			<p>
			<input
			type="checkbox"
			name="QFour"
			:disabled="questionData.isComplete"
			value="C"
			id="4"
			v-model="questionData.projectOne.four.value"
			@change="setBookQuestion"
			/>C.为旅客安排座位
			<input type="checkbox" name="QFour" :disabled="questionData.isComplete" value="C" id="4"
			v-model="questionData.projectOne.four.value" @change="setBookQuestion" />C.为旅客安排座位
			</p>
			<p>
			<input
			type="checkbox"
			name="QFour"
			:disabled="questionData.isComplete"
			value="D"
			id="4"
			v-model="questionData.projectOne.four.value"
			@change="setBookQuestion"
			/>D.迎接旅客，检查旅客客票及证件，为旅客安排座位，收运托运旅客行李
			<input type="checkbox" name="QFour" :disabled="questionData.isComplete" value="D" id="4"
			v-model="questionData.projectOne.four.value" @change="setBookQuestion" />D.迎接旅客，检查旅客客票及证件，为旅客安排座位，收运托运旅客行李
			</p>
			<p>5.酒水服务礼仪中，红葡萄酒应倒满杯子的（　　）。</p>
			<p>
			<input
			type="radio"
			name="QFive"
			:disabled="questionData.isComplete"
			value="A"
			id="5"
			v-model="questionData.projectOne.five.value"
			@change="setBookQuestion"
			/>A.1/3
			<input type="radio" name="QFive" :disabled="questionData.isComplete" value="A" id="5"
			v-model="questionData.projectOne.five.value" @change="setBookQuestion" />A.1/3
			</p>
			<p>
			<input
			type="radio"
			name="QFive"
			:disabled="questionData.isComplete"
			value="B"
			id="5"
			v-model="questionData.projectOne.five.value"
			@change="setBookQuestion"
			/>B.2/3
			<input type="radio" name="QFive" :disabled="questionData.isComplete" value="B" id="5"
			v-model="questionData.projectOne.five.value" @change="setBookQuestion" />B.2/3
			</p>
			<p>
			<input
			type="radio"
			name="QFive"
			:disabled="questionData.isComplete"
			value="C"
			id="5"
			v-model="questionData.projectOne.five.value"
			@change="setBookQuestion"
			/>C.倒满
			<input type="radio" name="QFive" :disabled="questionData.isComplete" value="C" id="5"
			v-model="questionData.projectOne.five.value" @change="setBookQuestion" />C.倒满
			</p>
			<p>6.有效的身份证件包括什么？</p>
			<textarea
			v-model="questionData.projectOne.six.value"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.projectOne.six.value" placeholder="请输入内容" rows="4" class="fz-16 textarea-box"
			@change="setBookQuestion"></textarea>
			<p>7.简述回答旅客问题的技巧。</p>
			<textarea
			v-model="questionData.projectOne.seven.value"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.projectOne.seven.value" placeholder="请输入内容" rows="4"
			class="fz-16 textarea-box" @change="setBookQuestion"></textarea>
			<p>8.简述贵宾厅服务中的“三轻服务”“循环式不间断服务”“零呼唤管理”。</p>
			<textarea
			v-model="questionData.projectOne.eight.value"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.projectOne.eight.value" placeholder="请输入内容" rows="4"
			class="fz-16 textarea-box" @change="setBookQuestion"></textarea>
			<p>9.电梯引导礼仪应遵循哪些原则？</p>
			<textarea
			v-model="questionData.projectOne.nine.value"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.projectOne.nine.value" placeholder="请输入内容" rows="4" class="fz-16 textarea-box"
			@change="setBookQuestion"></textarea>
			<p class="dialogQuestion">
			<span class="td-0">【本节测试】</span>
			<span class="td-0">
			<svg @click="openQuestion(1)" t="1736157124915" class="icon" viewBox="0 0 1024 1024" version="1.1"
			xmlns="http://www.w3.org/2000/svg" p-id="2536" xmlns:xlink="http://www.w3.org/1999/xlink" width="28"
			height="28">
			<path
			d="M798.72 76.8H947.2v145.92h51.2V25.6h-199.68zM947.2 798.72v145.92h-148.48v51.2H998.4v-197.12zM66.56 222.72V76.8h148.48V25.6H12.8v197.12zM215.04 944.64H66.56v-145.92H12.8v197.12h202.24z"
			fill="#fff" p-id="2537"></path>
			<path
			d="M826.88 522.24L512 207.36c0-2.56-2.56-2.56-7.68-2.56-2.56 0-5.12 0-7.68 2.56L184.32 524.8c-2.56 2.56-5.12 7.68-2.56 10.24 2.56 5.12 5.12 7.68 10.24 7.68h58.88V793.6c0 12.8 10.24 25.6 25.6 25.6 12.8 0 25.6-10.24 25.6-25.6V504.32c0-5.12-5.12-10.24-10.24-10.24h-2.56l217.6-220.16 220.16 222.72c-5.12 0-10.24 5.12-10.24 10.24V793.6c0 12.8 10.24 25.6 25.6 25.6 12.8 0 25.6-10.24 25.6-25.6v-250.88h51.2c5.12 0 10.24-5.12 10.24-10.24 2.56-5.12 0-7.68-2.56-10.24z"
			fill="#fff" p-id="2538"></path>
			<path
			d="M386.56 762.88h240.64c10.24 0 17.92 7.68 17.92 17.92 0 10.24-7.68 17.92-17.92 17.92h-240.64c-10.24 0-17.92-7.68-17.92-17.92 0-10.24 7.68-17.92 17.92-17.92z m0-69.12h240.64c10.24 0 17.92 7.68 17.92 17.92 0 10.24-7.68 17.92-17.92 17.92h-240.64c-10.24 0-17.92-7.68-17.92-17.92 0-10.24 7.68-17.92 17.92-17.92z m0-71.68h240.64c10.24 0 17.92 7.68 17.92 17.92 0 10.24-7.68 17.92-17.92 17.92h-240.64c-10.24 0-17.92-7.68-17.92-17.92 0-7.68 7.68-17.92 17.92-17.92zM514.56 535.04h-20.48c-5.12 0-7.68-2.56-7.68-7.68v-2.56c0-17.92 5.12-30.72 23.04-46.08 17.92-15.36 23.04-23.04 23.04-33.28s-7.68-20.48-20.48-20.48c-15.36 0-25.6 7.68-30.72 25.6 0 5.12-5.12 5.12-10.24 5.12l-25.6-5.12c-5.12 0-7.68-5.12-5.12-10.24 10.24-38.4 33.28-53.76 79.36-53.76 38.4 0 61.44 25.6 61.44 51.2 0 20.48-7.68 35.84-33.28 53.76-20.48 15.36-23.04 20.48-23.04 33.28-2.56 7.68-7.68 10.24-10.24 10.24zM481.28 588.8v-28.16c0-5.12 2.56-7.68 7.68-7.68h30.72c5.12 0 7.68 2.56 7.68 7.68V588.8c0 5.12-2.56 7.68-7.68 7.68h-30.72c-5.12 0-7.68-5.12-7.68-7.68z"
			fill="#fff" p-id="2539"></path>
			</svg>
			</span>
			</p>
			</div>
			</div>
			</div>
			@@ -1266,11 +1219,28 @@
			<img class="rwmb-4" alt="" src="../../assets/images/tb.png" />
			</p>
			</div>
			<div class="video-box">
			<p class="center text td-0">
			<video :src="videoPathNine" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
			x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls
			controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video>
			</p>
			<p class="center videoname">
			<span>视频：4.2.1</span>
			<el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideo08 ? '点击取消' : '点击收藏'"
			placement="top-start">
			<img :src="collectResourceList.findIndex(
			(item) => item.id == '808ca04bce334463e3e10b26edecec82'
			) > -1
			? collectCheck
			: collectImg
			" alt="" class="collect-btn" @click="handleCollect('video-09')" />
			</el-tooltip>
			</p>
			</div>
			<div class="bk">
			<p class="bj1-qjms fl al-c">
			<span class="span-box"></span
			><span class="span-text">项目描述</span
			><span class="span-box"></span>
			<span class="span-box"></span><span class="span-text">项目描述</span><span class="span-box"></span>
			</p>
			<p class="fz-15">
			在候机楼服务实习中，李丽看到一位旅客因为行李总是无法通过安检机而不满，李丽既需要向他做好解释和服务，更要确保民航安全，确保服务符合规范。李丽应该怎样做才能让她的安检服务获得旅客的认可呢？通过本项目的学习，了解安检服务的职责要求及服务礼仪规范，形成对安检服务的全面认知并及时有效地完成旅客安全检查，提高服务旅客的效率，避免安全隐患的发生，为旅客保驾护航。
			@@ -1278,9 +1248,7 @@
			</div>
			<div class="bk">
			<p class="bj1-qjms fl al-c">
			<span class="span-box"></span
			><span class="span-text">礼在身边</span
			><span class="span-box"></span>
			<span class="span-box"></span><span class="span-text">礼在身边</span><span class="span-box"></span>
			</p>
			<p class="fz-15">
			旅客张女士办理完登机手续准备进行安全检查，安检员要求其脱掉大衣再过检，由于张女士大衣里面只穿了无袖的T恤，便说不方便脱大衣。看到张女士不配合安检的要求，安检员很生气，就连接过张女士的手提行李时也没能控制自己的不满，随手将张女士的手提行李扔到传送带上。看到自己的行李被扔到传送带上，张女士非常生气地说：“为什么扔我的包？”安检员说：“你不配合我们的工作，我为什么不能扔！”两人发生了口角之争和肢体冲突。
			@@ -1289,15 +1257,14 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3 fz-15">
			<p>你认为在安检服务中应怎样规范自己的言行举止？</p>
			<textarea v-model="questionData.askAbout.eighteen" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			<textarea v-model="questionData.askAbout.eighteen" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			</div>
			</div>
			<p>
			@@ -1315,11 +1282,7 @@
			<ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
			<li class="header-left-Number">
			<span class="mr-10 pNum">130</span>
			<span
			><span class="span-box-title"></span>民航服务礼仪<span
			class="span-box-title"
			></span
			></span>
			<span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
			</li>
			<li class="header-left-text">
			<img class="w80" src="../../assets/images/yemei01.png" alt="" />
			@@ -1327,12 +1290,30 @@
			</ul>
			<div class="bodystyle">
			<h3 id="c030">
			<span class="h3-zt1">任务1</span
			><span class="h3-bk">人身安全检查礼仪实训</span>
			<span class="h3-zt1">任务1</span><span class="h3-bk">人身安全检查礼仪实训</span>
			</h3>
			<p><b>任务目标：</b></p>
			<p>1.知道人身安全检查服务人员的岗位职责及要求。</p>
			<p>2.掌握人身安全检查服务人员礼仪规范，并在实践中熟练运用</p>
			<div class="video-box">
			<p class="center text td-0">
			<video :src="videoPathTen" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
			x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls
			controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video>
			</p>
			<p class="center videoname">
			<span>视频：4.2.2</span>
			<el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideo09 ? '点击取消' : '点击收藏'"
			placement="top-start">
			<img :src="collectResourceList.findIndex(
			(item) => item.id == '8086dfd8f1307041be4e7e4b15aee1b4'
			) > -1
			? collectCheck
			: collectImg
			" alt="" class="collect-btn" @click="handleCollect('video-10')" />
			</el-tooltip>
			</p>
			</div>
			<h4 id="d094">一、人身安全检查服务的概述</h4>
			<p>
			人身安全检查主要是通过检查旅客身上是否携带枪支、易燃易爆物品、腐蚀性物品、有毒物品等，保障航空器及旅客的安全。人身安全检查不存在免检情况，必须在旅客登机前进行，否则不允许登机（见图4-2-1）。
			@@ -1373,9 +1354,8 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3 fz-15">
			@@ -1385,16 +1365,35 @@
			<p>
			1.上述案例中描述的是哪个安检岗位安检员的工作场景？当值安检员有哪些礼仪缺失的地方？
			</p>
			<textarea v-model="questionData.askAbout.nineteen" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			<textarea v-model="questionData.askAbout.nineteen" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			<p>
			2.上述案例中，负责人身检查的安检员是否可以在一定程度上对因前序工作导致不满情绪的旅客进行安抚呢？如果可以，应该怎么做呢？
			</p>
			<textarea v-model="questionData.askAbout.twenty" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			<textarea v-model="questionData.askAbout.twenty" placeholder="请输入内容" rows="4" class="fz-15 textarea-box"
			@change="setBookQuestion"></textarea>
			</div>
			</div>
			<h4 id="d096">三、人身安全检查服务的礼仪规范</h4>
			<div class="video-box">
			<p class="center text td-0">
			<video :src="videoPathEleven" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
			x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls
			controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video>
			</p>
			<p class="center videoname">
			<span>视频：4.2.3</span>
			<el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideo10 ? '点击取消' : '点击收藏'"
			placement="top-start">
			<img :src="collectResourceList.findIndex(
			(item) => item.id == 'a77181ba5fdb0f851bb43cb61ec3fed2'
			) > -1
			? collectCheck
			: collectImg
			" alt="" class="collect-btn" @click="handleCollect('video-11')" />
			</el-tooltip>
			</p>
			</div>
			<h5 id="e112">（一）人身安全检查员执勤礼仪规范</h5>
			<p>
			（1）安检员上班前不吃有异味的食物，不喝酒、抽烟，不吃零食，上班仪态要端庄。
			@@ -1427,11 +1426,7 @@
			<ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
			<li class="header-left-Number">
			<span class="mr-10 pNum">132</span>
			<span
			><span class="span-box-title"></span>民航服务礼仪<span
			class="span-box-title"
			></span
			></span>
			<span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
			</li>
			<li class="header-left-text">
			<img class="w80" src="../../assets/images/yemei01.png" alt="" />
			@@ -1439,12 +1434,30 @@
			</ul>
			<div class="bodystyle">
			<h3 id="c031">
			<span class="h3-zt1">任务2</span
			><span class="h3-bk">开箱包检查礼仪实训</span>
			<span class="h3-zt1">任务2</span><span class="h3-bk">开箱包检查礼仪实训</span>
			</h3>
			<p><b>任务目标：</b></p>
			<p>1.知道开箱包检查人员的岗位职责及检查方法。</p>
			<p>2.掌握开箱包检查人员的礼仪规范，并在实际训练中熟练运用。</p>
			<div class="video-box">
			<p class="center text td-0">
			<video :src="videoPathTwelve" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
			x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls
			controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video>
			</p>
			<p class="center videoname">
			<span>视频：4.2.4</span>
			<el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideo11 ? '点击取消' : '点击收藏'"
			placement="top-start">
			<img :src="collectResourceList.findIndex(
			(item) => item.id == 'c583ec4fcdef8acae289d050c6e7eb78'
			) > -1
			? collectCheck
			: collectImg
			" alt="" class="collect-btn" @click="handleCollect('video-12')" />
			</el-tooltip>
			</p>
			</div>
			<h4 id="d097">一、开箱包检查服务概述</h4>
			<p>
			开箱包检查是指对用X射线机检查时，图像模糊不清的，X射线机发现类似电池、粉状物、液体状、导线等可疑物品，X射线机图像中显示有容器的物品，来历不明的物品等进行的检查。
			@@ -1526,48 +1539,20 @@
			1.开箱包检查的正确步骤是（　　）。（单选题）
			</p>
			<p>
			<input
			type="radio"
			name="QusOne"
			:disabled="questionData.isComplete"
			value="A"
			id="1"
			v-model="questionData.projectTwo.one.value"
			@change="setBookQuestion"
			/>A.检查内层、检查箱包内物品
			<input type="radio" name="QusOne" :disabled="questionData.isComplete" value="A" id="1"
			v-model="questionData.projectTwo.one.value" @change="setBookQuestion" />A.检查内层、检查箱包内物品
			</p>
			<p>
			<input
			type="radio"
			name="QusOne"
			:disabled="questionData.isComplete"
			value="B"
			id="1"
			v-model="questionData.projectTwo.one.value"
			@change="setBookQuestion"
			/>B.观察外观、检查箱包内物品
			<input type="radio" name="QusOne" :disabled="questionData.isComplete" value="B" id="1"
			v-model="questionData.projectTwo.one.value" @change="setBookQuestion" />B.观察外观、检查箱包内物品
			</p>
			<p>
			<input
			type="radio"
			name="QusOne"
			:disabled="questionData.isComplete"
			value="C"
			id="1"
			v-model="questionData.projectTwo.one.value"
			@change="setBookQuestion"
			/>C.观察外观、检查内层和夹层、检查箱包内物品、善后处理
			<input type="radio" name="QusOne" :disabled="questionData.isComplete" value="C" id="1"
			v-model="questionData.projectTwo.one.value" @change="setBookQuestion" />C.观察外观、检查内层和夹层、检查箱包内物品、善后处理
			</p>
			<p>
			<input
			type="radio"
			name="QusOne"
			:disabled="questionData.isComplete"
			value="D"
			id="1"
			v-model="questionData.projectTwo.one.value"
			@change="setBookQuestion"
			/>D.观察外观、检查夹层、检查箱包内物品、善后处理
			<input type="radio" name="QusOne" :disabled="questionData.isComplete" value="D" id="1"
			v-model="questionData.projectTwo.one.value" @change="setBookQuestion" />D.观察外观、检查夹层、检查箱包内物品、善后处理
			</p>
			</div>
			</div>
			@@ -1578,11 +1563,7 @@
			<ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
			<li class="header-left-Number">
			<span class="mr-10 pNum">134</span>
			<span
			><span class="span-box-title"></span>民航服务礼仪<span
			class="span-box-title"
			></span
			></span>
			<span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
			</li>
			<li class="header-left-text">
			<img class="w80" src="../../assets/images/yemei01.png" alt="" />
			@@ -1591,118 +1572,65 @@
			<div class="bodystyle">
			<p>2.开箱包检查时，以下哪些不是可疑物品？（　　）（单选题）</p>
			<p>
			<input
			type="radio"
			name="QusTwo"
			:disabled="questionData.isComplete"
			value="A"
			id="2"
			v-model="questionData.projectTwo.two.value"
			@change="setBookQuestion"
			/>A.电池
			<input type="radio" name="QusTwo" :disabled="questionData.isComplete" value="A" id="2"
			v-model="questionData.projectTwo.two.value" @change="setBookQuestion" />A.电池
			</p>
			<p>
			<input
			type="radio"
			name="QusTwo"
			:disabled="questionData.isComplete"
			value="B"
			id="2"
			v-model="questionData.projectTwo.two.value"
			@change="setBookQuestion"
			/>B.粉状物
			<input type="radio" name="QusTwo" :disabled="questionData.isComplete" value="B" id="2"
			v-model="questionData.projectTwo.two.value" @change="setBookQuestion" />B.粉状物
			</p>
			<p>
			<input
			type="radio"
			name="QusTwo"
			:disabled="questionData.isComplete"
			value="C"
			id="2"
			v-model="questionData.projectTwo.two.value"
			@change="setBookQuestion"
			/>C.固体状物
			<input type="radio" name="QusTwo" :disabled="questionData.isComplete" value="C" id="2"
			v-model="questionData.projectTwo.two.value" @change="setBookQuestion" />C.固体状物
			</p>
			<p>
			<input
			type="radio"
			name="QusTwo"
			:disabled="questionData.isComplete"
			value="D"
			id="2"
			v-model="questionData.projectTwo.two.value"
			@change="setBookQuestion"
			/>D.导线
			<input type="radio" name="QusTwo" :disabled="questionData.isComplete" value="D" id="2"
			v-model="questionData.projectTwo.two.value" @change="setBookQuestion" />D.导线
			</p>
			<p>3.常见的开箱包检查手法有（　　）（多选题）</p>
			<p>
			<input
			type="checkbox"
			name="QusThree"
			:disabled="questionData.isComplete"
			value="A"
			id="3"
			v-model="questionData.projectTwo.three.value"
			@change="setBookQuestion"
			/>A.听
			<input type="checkbox" name="QusThree" :disabled="questionData.isComplete" value="A" id="3"
			v-model="questionData.projectTwo.three.value" @change="setBookQuestion" />A.听
			</p>
			<p>
			<input
			type="checkbox"
			name="QusThree"
			:disabled="questionData.isComplete"
			value="B"
			id="3"
			v-model="questionData.projectTwo.three.value"
			@change="setBookQuestion"
			/>B.嗅
			<input type="checkbox" name="QusThree" :disabled="questionData.isComplete" value="B" id="3"
			v-model="questionData.projectTwo.three.value" @change="setBookQuestion" />B.嗅
			</p>
			<p>
			<input
			type="checkbox"
			name="QusThree"
			:disabled="questionData.isComplete"
			value="C"
			id="3"
			v-model="questionData.projectTwo.three.value"
			@change="setBookQuestion"
			/>C.敲
			<input type="checkbox" name="QusThree" :disabled="questionData.isComplete" value="C" id="3"
			v-model="questionData.projectTwo.three.value" @change="setBookQuestion" />C.敲
			</p>
			<p>
			<input
			type="checkbox"
			name="QusThree"
			:disabled="questionData.isComplete"
			value="D"
			id="3"
			v-model="questionData.projectTwo.three.value"
			@change="setBookQuestion"
			/>D.摸
			<input type="checkbox" name="QusThree" :disabled="questionData.isComplete" value="D" id="3"
			v-model="questionData.projectTwo.three.value" @change="setBookQuestion" />D.摸
			</p>
			<p>4.简述人身安全检查的分类。</p>
			<textarea
			v-model="questionData.projectTwo.four.value"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.projectTwo.four.value" placeholder="请输入内容" rows="4" class="fz-16 textarea-box"
			@change="setBookQuestion"></textarea>
			<p>5.简述人身安全检查服务人员执勤礼仪规范。</p>
			<textarea
			v-model="questionData.projectTwo.five.value"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.projectTwo.five.value" placeholder="请输入内容" rows="4" class="fz-16 textarea-box"
			@change="setBookQuestion"></textarea>
			<p>6.简述人身安全检查服务人员的仪容仪表礼仪规范。</p>
			<textarea
			v-model="questionData.projectTwo.six.value"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.projectTwo.six.value" placeholder="请输入内容" rows="4" class="fz-16 textarea-box"
			@change="setBookQuestion"></textarea>
			<p class="dialogQuestion">
			<span class="td-0">【本节测试】</span>
			<span class="td-0">
			<svg @click="openQuestion(2)" t="1736157124915" class="icon" viewBox="0 0 1024 1024" version="1.1"
			xmlns="http://www.w3.org/2000/svg" p-id="2536" xmlns:xlink="http://www.w3.org/1999/xlink" width="28"
			height="28">
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			fill="#fff" p-id="2538"></path>
			<path
			d="M386.56 762.88h240.64c10.24 0 17.92 7.68 17.92 17.92 0 10.24-7.68 17.92-17.92 17.92h-240.64c-10.24 0-17.92-7.68-17.92-17.92 0-10.24 7.68-17.92 17.92-17.92z m0-69.12h240.64c10.24 0 17.92 7.68 17.92 17.92 0 10.24-7.68 17.92-17.92 17.92h-240.64c-10.24 0-17.92-7.68-17.92-17.92 0-10.24 7.68-17.92 17.92-17.92z m0-71.68h240.64c10.24 0 17.92 7.68 17.92 17.92 0 10.24-7.68 17.92-17.92 17.92h-240.64c-10.24 0-17.92-7.68-17.92-17.92 0-7.68 7.68-17.92 17.92-17.92zM514.56 535.04h-20.48c-5.12 0-7.68-2.56-7.68-7.68v-2.56c0-17.92 5.12-30.72 23.04-46.08 17.92-15.36 23.04-23.04 23.04-33.28s-7.68-20.48-20.48-20.48c-15.36 0-25.6 7.68-30.72 25.6 0 5.12-5.12 5.12-10.24 5.12l-25.6-5.12c-5.12 0-7.68-5.12-5.12-10.24 10.24-38.4 33.28-53.76 79.36-53.76 38.4 0 61.44 25.6 61.44 51.2 0 20.48-7.68 35.84-33.28 53.76-20.48 15.36-23.04 20.48-23.04 33.28-2.56 7.68-7.68 10.24-10.24 10.24zM481.28 588.8v-28.16c0-5.12 2.56-7.68 7.68-7.68h30.72c5.12 0 7.68 2.56 7.68 7.68V588.8c0 5.12-2.56 7.68-7.68 7.68h-30.72c-5.12 0-7.68-5.12-7.68-7.68z"
			fill="#fff" p-id="2539"></path>
			</svg>
			</span>
			</p>
			</div>
			</div>
			</div>
			@@ -1726,11 +1654,28 @@
			<img class="rwmb-4" alt="" src="../../assets/images/tb.png" />
			</p>
			</div>
			<div class="video-box">
			<p class="center text td-0">
			<video :src="videoPathThirteen" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
			x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls
			controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video>
			</p>
			<p class="center videoname">
			<span>视频：4.3.1</span>
			<el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideo12 ? '点击取消' : '点击收藏'"
			placement="top-start">
			<img :src="collectResourceList.findIndex(
			(item) => item.id == '027d59276957d481732b80db9aad6768'
			) > -1
			? collectCheck
			: collectImg
			" alt="" class="collect-btn" @click="handleCollect('video-13')" />
			</el-tooltip>
			</p>
			</div>
			<div class="bk">
			<p class="bj1-qjms fl al-c">
			<span class="span-box"></span
			><span class="span-text">项目描述</span
			><span class="span-box"></span>
			<span class="span-box"></span><span class="span-text">项目描述</span><span class="span-box"></span>
			</p>
			<p class="fz-15">
			李丽的职业规划是成为一名空中乘务员，在候机楼的服务中她了解了空地联动的重要性，理解了地面服务与空中服务的关系。客舱服务是航空服务的关键实施阶段，要成为一名合格的空中乘务员，不仅需要掌握客舱服务的技能，更要用心锤炼客舱服务艺术。李丽迫切地需要将所学的沟通礼仪、着装礼仪、行为礼仪、姿态礼仪与空乘专业技能有效融合并呈现在客舱服务中。学习者通过本项目的学习，将前期所学的礼仪知识和技能融会贯通地运用到模拟实训中，提升对客舱服务礼仪的实战能力，养成良好的工作礼仪习惯，提升客舱服务素养。
			@@ -1738,9 +1683,7 @@
			</div>
			<div class="bk">
			<p class="bj1-qjms fl al-c">
			<span class="span-box"></span
			><span class="span-text">礼在身边</span
			><span class="span-box"></span>
			<span class="span-box"></span><span class="span-text">礼在身边</span><span class="span-box"></span>
			</p>
			<p class="fz-15">
			李丽的学姐李静通过面试成了航空公司的实习乘务员，经过培训后，她终于要走向自己的第一个执飞航班了。由于航班时刻较早，李静发现她的夏季制服裙清洗后未干，于是穿上秋季制服裙，并画上精致的妆容，还特意戴上了生日时妈妈送的运动手表。没想到召开准备会时乘务长却对她的着装和配饰都提出了批评。李静很难过，明明已经很用心整理了，为什么乘务长要批评她呢？
			@@ -1749,30 +1692,47 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3 fz-15">
			<p>1.作为李静的学妹，面对难过的李静，李丽可以跟她说些什么？</p>
			<textarea v-model="questionData.askAbout.twentyOne" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			<p>2.关于乘务员航前的仪容仪表规范，我们了解多少呢？</p>
			<textarea v-model="questionData.askAbout.twentyTwo" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			<p>3.航前准备阶段还需要掌握哪些礼仪规范呢？</p>
			<textarea v-model="questionData.askAbout.twentyThree" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			</div>
			</div>
			<h3 id="c032">
			<span class="h3-zt1">任务1</span
			><span class="h3-bk">航前准备阶段礼仪实训</span>
			<span class="h3-zt1">任务1</span><span class="h3-bk">航前准备阶段礼仪实训</span>
			</h3>
			<p><b>任务目标：</b></p>
			<p>1.了解乘务员着装礼仪规范。</p>
			<p>2.了解准备会礼仪规范。</p>
			<div class="video-box">
			<p class="center text td-0">
			<video :src="videoPathFourteen" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
			x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls
			controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video>
			</p>
			<p class="center videoname">
			<span>视频：4.3.2</span>
			<el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideo13 ? '点击取消' : '点击收藏'"
			placement="top-start">
			<img :src="collectResourceList.findIndex(
			(item) => item.id == '0ca2f6d71dca30320627286ffbf5d60c'
			) > -1
			? collectCheck
			: collectImg
			" alt="" class="collect-btn" @click="handleCollect('video-14')" />
			</el-tooltip>
			</p>
			</div>
			</div>
			</div>
			</div>
			@@ -1782,11 +1742,7 @@
			<ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
			<li class="header-left-Number">
			<span class="mr-10 pNum">136</span>
			<span
			><span class="span-box-title"></span>民航服务礼仪<span
			class="span-box-title"
			></span
			></span>
			<span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
			</li>
			<li class="header-left-text">
			<img class="w80" src="../../assets/images/yemei01.png" alt="" />
			@@ -1794,6 +1750,63 @@
			</ul>
			<div class="bodystyle">
			<h4 id="d101">一、乘务员着装礼仪规范</h4>
			<div class="video-box">
			<p class="center text td-0">
			<video :src="videoPathFifteen" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
			x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls
			controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video>
			</p>
			<p class="center videoname">
			<span>视频：4.3.3</span>
			<el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideo14 ? '点击取消' : '点击收藏'"
			placement="top-start">
			<img :src="collectResourceList.findIndex(
			(item) => item.id == '7923cd0317296eaea5fa8c513fe7dcca'
			) > -1
			? collectCheck
			: collectImg
			" alt="" class="collect-btn" @click="handleCollect('video-15')" />
			</el-tooltip>
			</p>
			</div>
			<div class="video-box">
			<p class="center text td-0">
			<video :src="videoPathSixteen" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
			x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls
			controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video>
			</p>
			<p class="center videoname">
			<span>视频：4.3.4</span>
			<el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideo15 ? '点击取消' : '点击收藏'"
			placement="top-start">
			<img :src="collectResourceList.findIndex(
			(item) => item.id == 'c1fa8a017a5538ff2e560b31d35232e1'
			) > -1
			? collectCheck
			: collectImg
			" alt="" class="collect-btn" @click="handleCollect('video-16')" />
			</el-tooltip>
			</p>
			</div>
			<div class="video-box">
			<p class="center text td-0">
			<video :src="videoPathSeventeen" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
			x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls
			controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video>
			</p>
			<p class="center videoname">
			<span>视频：4.3.5</span>
			<el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideo16 ? '点击取消' : '点击收藏'"
			placement="top-start">
			<img :src="collectResourceList.findIndex(
			(item) => item.id == 'ea653cf2afa7376a6a032053596d9773'
			) > -1
			? collectCheck
			: collectImg
			" alt="" class="collect-btn" @click="handleCollect('video-17')" />
			</el-tooltip>
			</p>
			</div>
			<p>
			乘务员职业装能够凸显企业文化和职业特性，它不仅是航空公司和乘务员自身审美的体现，也是满足被服务旅客的审美、航程预约和良好乘机体验的需要。乘务员在穿着制服时，更要特别注意自己的仪表形象，使自己的言行、举止符合制服应表现出的企业文化和品牌价值。
			</p>
			@@ -1847,6 +1860,25 @@
			服时，也应按要求穿着制服，除此之外的其他时间、场合不能穿着制服，更不允许将制服借给他人使用。
			</p>
			<h4 id="d102">二、准备会礼仪规范</h4>
			<div class="video-box">
			<p class="center text td-0">
			<video :src="videoPathEighteen" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
			x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls
			controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video>
			</p>
			<p class="center videoname">
			<span>视频：4.3.6</span>
			<el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideo17 ? '点击取消' : '点击收藏'"
			placement="top-start">
			<img :src="collectResourceList.findIndex(
			(item) => item.id == '53644acc8e99901f5794c047c6bb9c0c'
			) > -1
			? collectCheck
			: collectImg
			" alt="" class="collect-btn" @click="handleCollect('video-18')" />
			</el-tooltip>
			</p>
			</div>
			<p>
			航前准备会是客舱乘务人员飞行任务前的一次总动员，由乘务长主持召开。航前准备会的主要内容包括：自我介绍、检查有效证件和仪容仪表、确认航班信息、工作职责分配、准备空防预案和应急预案。准备会礼仪规范包括见面的礼仪规范、物品摆放的礼仪规范、座序的礼仪规范、会议的礼仪规范。以下内容将详细介绍准备会礼仪规范。
			</p>
			@@ -1887,11 +1919,7 @@
			<ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
			<li class="header-left-Number">
			<span class="mr-10 pNum">138</span>
			<span
			><span class="span-box-title"></span>民航服务礼仪<span
			class="span-box-title"
			></span
			></span>
			<span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
			</li>
			<li class="header-left-text">
			<img class="w80" src="../../assets/images/yemei01.png" alt="" />
			@@ -1911,15 +1939,14 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3 fz-15">
			<p>航前准备阶段的礼仪中融合了前面课程中的哪些重点知识？</p>
			<textarea v-model="questionData.askAbout.twentyFour" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			</div>
			</div>
			<p class="td-0 mb-10 mt-10"><span class="bj2">·礼之实践·</span></p>
			@@ -1943,9 +1970,8 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3 fz-15">
			@@ -1954,10 +1980,10 @@
			</p>
			<p>1.你觉得刘慧做得对吗？</p>
			<textarea v-model="questionData.askAbout.twentyFive" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			<p>2.对于迎客的礼仪规范，你知道多少？</p>
			<textarea v-model="questionData.askAbout.twentySix" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			</div>
			</div>
			</div>
			@@ -1978,14 +2004,70 @@
			</ul>
			<div class="bodystyle">
			<h3 id="c033">
			<span class="h3-zt1">任务2</span
			><span class="h3-bk">空中实施阶段礼仪实训</span>
			<span class="h3-zt1">任务2</span><span class="h3-bk">空中实施阶段礼仪实训</span>
			</h3>
			<p><b>任务目标：</b></p>
			<p>1.了解迎客礼仪规范。</p>
			<p>2.掌握餐饮发放礼仪规范。</p>
			<p>3.掌握航程中问询礼仪规范。</p>
			<p>4.了解客舱安全检查礼仪规范。</p>
			<div class="video-box">
			<p class="center text td-0">
			<video :src="videoPathNineteen" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
			x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls
			controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video>
			</p>
			<p class="center videoname">
			<span>视频：4.3.7</span>
			<el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideo18 ? '点击取消' : '点击收藏'"
			placement="top-start">
			<img :src="collectResourceList.findIndex(
			(item) => item.id == '9a3ca4974c773071810305bc71d0686c'
			) > -1
			? collectCheck
			: collectImg
			" alt="" class="collect-btn" @click="handleCollect('video-19')" />
			</el-tooltip>
			</p>
			</div>
			<div class="video-box">
			<p class="center text td-0">
			<video :src="videoPathTwenty" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
			x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls
			controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video>
			</p>
			<p class="center videoname">
			<span>视频：4.3.8</span>
			<el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideo19 ? '点击取消' : '点击收藏'"
			placement="top-start">
			<img :src="collectResourceList.findIndex(
			(item) => item.id == '992d774600338d541b8311e623488367'
			) > -1
			? collectCheck
			: collectImg
			" alt="" class="collect-btn" @click="handleCollect('video-20')" />
			</el-tooltip>
			</p>
			</div>
			<div class="video-box">
			<p class="center text td-0">
			<video :src="videoPathTwentyOne" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
			x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls
			controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video>
			</p>
			<p class="center videoname">
			<span>视频：4.3.9</span>
			<el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideo20 ? '点击取消' : '点击收藏'"
			placement="top-start">
			<img :src="collectResourceList.findIndex(
			(item) => item.id == '6f51dba939e06ba2e93109dc99576899'
			) > -1
			? collectCheck
			: collectImg
			" alt="" class="collect-btn" @click="handleCollect('video-21')" />
			</el-tooltip>
			</p>
			</div>
			<h4 id="d103">一、迎客礼仪规范</h4>
			<p>
			良好、得体的礼仪运用，会带给旅客专业、亲切、温馨的印象，为后续提供的客舱服务奠定良好的基础。
			@@ -2000,15 +2082,14 @@
			<div class="bk2">
			<div class="zysx">
			<p>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span
			><span class="zt-zysx1">之</span
			><span class="zt-zysx1">问</span>
			<span class="zt-zysx1">寻</span><span class="zt-zysx1">礼</span><span class="zt-zysx1">之</span><span
			class="zt-zysx1">问</span>
			</p>
			</div>
			<div class="bj3 fz-15">
			<p>旅客登机时，迎客的客舱乘务员应该站在哪里呢？</p>
			<textarea v-model="questionData.askAbout.twentySeven" placeholder="请输入内容" rows="4"
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			class="fz-15 textarea-box" @change="setBookQuestion"></textarea>
			</div>
			</div>
			<h5 id="e128">（二）迎客站位与站姿的规范</h5>
			@@ -2035,11 +2116,7 @@
			<ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
			<li class="header-left-Number">
			<span class="mr-10 pNum">140</span>
			<span
			><span class="span-box-title"></span>民航服务礼仪<span
			class="span-box-title"
			></span
			></span>
			<span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
			</li>
			<li class="header-left-text">
			<img class="w80" src="../../assets/images/yemei01.png" alt="" />
			@@ -2147,11 +2224,7 @@
			<ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
			<li class="header-left-Number">
			<span class="mr-10 pNum">142</span>
			<span
			><span class="span-box-title"></span>民航服务礼仪<span
			class="span-box-title"
			></span
			></span>
			<span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
			</li>
			<li class="header-left-text">
			<img class="w80" src="../../assets/images/yemei01.png" alt="" />
			@@ -2249,11 +2322,7 @@
			<ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
			<li class="header-left-Number">
			<span class="mr-10 pNum">144</span>
			<span
			><span class="span-box-title"></span>民航服务礼仪<span
			class="span-box-title"
			></span
			></span>
			<span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
			</li>
			<li class="header-left-text">
			<img class="w80" src="../../assets/images/yemei01.png" alt="" />
			@@ -2330,130 +2399,53 @@
			<p class="mb-10 mt-10 td-0"><span class="bj2">·项目检测·</span></p>
			<p>1.制服统一规范要求中，服装的（　　）必须统一。</p>
			<p>
			<input
			type="radio"
			name="Qusone"
			:disabled="questionData.isComplete"
			value="A"
			id="1"
			v-model="questionData.projectThree.one.value"
			@change="setBookQuestion"
			/>A.大小、颜色、腰带
			<input type="radio" name="Qusone" :disabled="questionData.isComplete" value="A" id="1"
			v-model="questionData.projectThree.one.value" @change="setBookQuestion" />A.大小、颜色、腰带
			</p>
			<p>
			<input
			type="radio"
			name="Qusone"
			:disabled="questionData.isComplete"
			value="B"
			id="1"
			v-model="questionData.projectThree.one.value"
			@change="setBookQuestion"
			/>B.配饰、鞋子、颜色
			<input type="radio" name="Qusone" :disabled="questionData.isComplete" value="B" id="1"
			v-model="questionData.projectThree.one.value" @change="setBookQuestion" />B.配饰、鞋子、颜色
			</p>
			<p>
			<input
			type="radio"
			name="Qusone"
			:disabled="questionData.isComplete"
			value="C"
			id="1"
			v-model="questionData.projectThree.one.value"
			@change="setBookQuestion"
			/>C.季节、款式、配饰
			<input type="radio" name="Qusone" :disabled="questionData.isComplete" value="C" id="1"
			v-model="questionData.projectThree.one.value" @change="setBookQuestion" />C.季节、款式、配饰
			</p>
			<p>2.着制服时，工号牌要佩戴在（　　）。</p>
			<p>
			<input
			type="radio"
			name="Qustwo"
			:disabled="questionData.isComplete"
			value="A"
			id="2"
			v-model="questionData.projectThree.two.value"
			@change="setBookQuestion"
			/>A.右胸
			<input type="radio" name="Qustwo" :disabled="questionData.isComplete" value="A" id="2"
			v-model="questionData.projectThree.two.value" @change="setBookQuestion" />A.右胸
			</p>
			<p>
			<input
			type="radio"
			name="Qustwo"
			:disabled="questionData.isComplete"
			value="B"
			id="2"
			v-model="questionData.projectThree.two.value"
			@change="setBookQuestion"
			/>B.右胸正上方
			<input type="radio" name="Qustwo" :disabled="questionData.isComplete" value="B" id="2"
			v-model="questionData.projectThree.two.value" @change="setBookQuestion" />B.右胸正上方
			</p>
			<p>
			<input
			type="radio"
			name="Qustwo"
			:disabled="questionData.isComplete"
			value="C"
			id="2"
			v-model="questionData.projectThree.two.value"
			@change="setBookQuestion"
			/>C.左胸正上方
			<input type="radio" name="Qustwo" :disabled="questionData.isComplete" value="C" id="2"
			v-model="questionData.projectThree.two.value" @change="setBookQuestion" />C.左胸正上方
			</p>
			<p>3.手表是空勤人员必备的配饰，对手表的要求是必须具备（　　）。</p>
			<p>
			<input
			type="radio"
			name="Qusthree"
			:disabled="questionData.isComplete"
			value="A"
			id="3"
			v-model="questionData.projectThree.three.value"
			@change="setBookQuestion"
			/>A.2针6刻度
			<input type="radio" name="Qusthree" :disabled="questionData.isComplete" value="A" id="3"
			v-model="questionData.projectThree.three.value" @change="setBookQuestion" />A.2针6刻度
			</p>
			<p>
			<input
			type="radio"
			name="Qusthree"
			:disabled="questionData.isComplete"
			value="B"
			id="3"
			v-model="questionData.projectThree.three.value"
			@change="setBookQuestion"
			/>B.3针12刻度
			<input type="radio" name="Qusthree" :disabled="questionData.isComplete" value="B" id="3"
			v-model="questionData.projectThree.three.value" @change="setBookQuestion" />B.3针12刻度
			</p>
			<p>
			<input
			type="radio"
			name="Qusthree"
			:disabled="questionData.isComplete"
			value="C"
			id="3"
			v-model="questionData.projectThree.three.value"
			@change="setBookQuestion"
			/>C.任意刻度
			<input type="radio" name="Qusthree" :disabled="questionData.isComplete" value="C" id="3"
			v-model="questionData.projectThree.three.value" @change="setBookQuestion" />C.任意刻度
			</p>
			<p>
			4.戴近视眼镜的乘务员在执行航班任务时，必须佩戴（　　），同时为防止突发情况，还需要备一副（　　）。
			</p>
			<p>
			<input
			type="radio"
			name="Qusfour"
			:disabled="questionData.isComplete"
			value="A"
			id="4"
			v-model="questionData.projectThree.four.value"
			@change="setBookQuestion"
			/>A.隐形眼镜、框架眼镜
			<input type="radio" name="Qusfour" :disabled="questionData.isComplete" value="A" id="4"
			v-model="questionData.projectThree.four.value" @change="setBookQuestion" />A.隐形眼镜、框架眼镜
			</p>
			<p>
			<input
			type="radio"
			name="Qusfour"
			:disabled="questionData.isComplete"
			value="B"
			id="4"
			v-model="questionData.projectThree.four.value"
			@change="setBookQuestion"
			/>B.彩色眼镜、隐形眼镜
			<input type="radio" name="Qusfour" :disabled="questionData.isComplete" value="B" id="4"
			v-model="questionData.projectThree.four.value" @change="setBookQuestion" />B.彩色眼镜、隐形眼镜
			</p>
			</div>
			</div>
			@@ -2464,11 +2456,7 @@
			<ul class="fl al-c jc-sb pad-t-55 pad-l-80 pad-r-80">
			<li class="header-left-Number">
			<span class="mr-10 pNum">146</span>
			<span
			><span class="span-box-title"></span>民航服务礼仪<span
			class="span-box-title"
			></span
			></span>
			<span><span class="span-box-title"></span>民航服务礼仪<span class="span-box-title"></span></span>
			</li>
			<li class="header-left-text">
			<img class="w80" src="../../assets/images/yemei01.png" alt="" />
			@@ -2476,97 +2464,66 @@
			</ul>
			<div class="bodystyle">
			<p>
			<input
			type="radio"
			name="Qusfour"
			:disabled="questionData.isComplete"
			value="C"
			id="4"
			v-model="questionData.projectThree.four.value"
			@change="setBookQuestion"
			/>C.框架眼镜、美瞳
			<input type="radio" name="Qusfour" :disabled="questionData.isComplete" value="C" id="4"
			v-model="questionData.projectThree.four.value" @change="setBookQuestion" />C.框架眼镜、美瞳
			</p>
			<p>
			5.召开航前准备会时应该注意乘务员到场后，应先将箱包（　　）然后再落座。
			</p>
			<p>
			<input
			type="radio"
			name="Qusfive"
			:disabled="questionData.isComplete"
			value="A"
			id="5"
			v-model="questionData.projectThree.five.value"
			@change="setBookQuestion"
			/>A.随意安放
			<input type="radio" name="Qusfive" :disabled="questionData.isComplete" value="A" id="5"
			v-model="questionData.projectThree.five.value" @change="setBookQuestion" />A.随意安放
			</p>
			<p>
			<input
			type="radio"
			name="Qusfive"
			:disabled="questionData.isComplete"
			value="B"
			id="5"
			v-model="questionData.projectThree.five.value"
			@change="setBookQuestion"
			/>B.放在腿边
			<input type="radio" name="Qusfive" :disabled="questionData.isComplete" value="B" id="5"
			v-model="questionData.projectThree.five.value" @change="setBookQuestion" />B.放在腿边
			</p>
			<p>
			<input
			type="radio"
			name="Qusfive"
			:disabled="questionData.isComplete"
			value="C"
			id="5"
			v-model="questionData.projectThree.five.value"
			@change="setBookQuestion"
			/>C.整齐摆放至指定区域
			<input type="radio" name="Qusfive" :disabled="questionData.isComplete" value="C" id="5"
			v-model="questionData.projectThree.five.value" @change="setBookQuestion" />C.整齐摆放至指定区域
			</p>
			<p>6.旅客登机时，迎客的客舱乘务员应该站在哪里迎客呢？</p>
			<textarea
			v-model="questionData.projectThree.six.value"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.projectThree.six.value" placeholder="请输入内容" rows="4"
			class="fz-16 textarea-box" @change="setBookQuestion"></textarea>
			<p>7.请写一写迎客时或回答旅客登机的询问时应该说哪些语言。</p>
			<textarea
			v-model="questionData.projectThree.seven.value"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.projectThree.seven.value" placeholder="请输入内容" rows="4"
			class="fz-16 textarea-box" @change="setBookQuestion"></textarea>
			<p>8.请写一写端托盘时应注意哪些礼仪规范。</p>
			<textarea
			v-model="questionData.projectThree.eight.value"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.projectThree.eight.value" placeholder="请输入内容" rows="4"
			class="fz-16 textarea-box" @change="setBookQuestion"></textarea>
			<p>
			9.如果你是本次航班的头等舱乘务员，需要向旅客张总做自我介绍，请写出您的自我介绍内容。
			</p>
			<textarea
			v-model="questionData.projectThree.nine.value"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.projectThree.nine.value" placeholder="请输入内容" rows="4"
			class="fz-16 textarea-box" @change="setBookQuestion"></textarea>
			<p>10.请写一写在安全检查中乘务员需要注意哪些礼仪规范？</p>
			<textarea
			v-model="questionData.projectThree.ten.value"
			placeholder="请输入内容"
			rows="4"
			class="fz-16 textarea-box"
			@change="setBookQuestion"
			></textarea>
			<textarea v-model="questionData.projectThree.ten.value" placeholder="请输入内容" rows="4"
			class="fz-16 textarea-box" @change="setBookQuestion"></textarea>
			<p class="dialogQuestion">
			<span class="td-0">【本节测试】</span>
			<span class="td-0">
			<svg @click="openQuestion(3)" t="1736157124915" class="icon" viewBox="0 0 1024 1024" version="1.1"
			xmlns="http://www.w3.org/2000/svg" p-id="2536" xmlns:xlink="http://www.w3.org/1999/xlink" width="28"
			height="28">
			<path
			d="M798.72 76.8H947.2v145.92h51.2V25.6h-199.68zM947.2 798.72v145.92h-148.48v51.2H998.4v-197.12zM66.56 222.72V76.8h148.48V25.6H12.8v197.12zM215.04 944.64H66.56v-145.92H12.8v197.12h202.24z"
			fill="#fff" p-id="2537"></path>
			<path
			d="M826.88 522.24L512 207.36c0-2.56-2.56-2.56-7.68-2.56-2.56 0-5.12 0-7.68 2.56L184.32 524.8c-2.56 2.56-5.12 7.68-2.56 10.24 2.56 5.12 5.12 7.68 10.24 7.68h58.88V793.6c0 12.8 10.24 25.6 25.6 25.6 12.8 0 25.6-10.24 25.6-25.6V504.32c0-5.12-5.12-10.24-10.24-10.24h-2.56l217.6-220.16 220.16 222.72c-5.12 0-10.24 5.12-10.24 10.24V793.6c0 12.8 10.24 25.6 25.6 25.6 12.8 0 25.6-10.24 25.6-25.6v-250.88h51.2c5.12 0 10.24-5.12 10.24-10.24 2.56-5.12 0-7.68-2.56-10.24z"
			fill="#fff" p-id="2538"></path>
			<path
			d="M386.56 762.88h240.64c10.24 0 17.92 7.68 17.92 17.92 0 10.24-7.68 17.92-17.92 17.92h-240.64c-10.24 0-17.92-7.68-17.92-17.92 0-10.24 7.68-17.92 17.92-17.92z m0-69.12h240.64c10.24 0 17.92 7.68 17.92 17.92 0 10.24-7.68 17.92-17.92 17.92h-240.64c-10.24 0-17.92-7.68-17.92-17.92 0-10.24 7.68-17.92 17.92-17.92z m0-71.68h240.64c10.24 0 17.92 7.68 17.92 17.92 0 10.24-7.68 17.92-17.92 17.92h-240.64c-10.24 0-17.92-7.68-17.92-17.92 0-7.68 7.68-17.92 17.92-17.92zM514.56 535.04h-20.48c-5.12 0-7.68-2.56-7.68-7.68v-2.56c0-17.92 5.12-30.72 23.04-46.08 17.92-15.36 23.04-23.04 23.04-33.28s-7.68-20.48-20.48-20.48c-15.36 0-25.6 7.68-30.72 25.6 0 5.12-5.12 5.12-10.24 5.12l-25.6-5.12c-5.12 0-7.68-5.12-5.12-10.24 10.24-38.4 33.28-53.76 79.36-53.76 38.4 0 61.44 25.6 61.44 51.2 0 20.48-7.68 35.84-33.28 53.76-20.48 15.36-23.04 20.48-23.04 33.28-2.56 7.68-7.68 10.24-10.24 10.24zM481.28 588.8v-28.16c0-5.12 2.56-7.68 7.68-7.68h30.72c5.12 0 7.68 2.56 7.68 7.68V588.8c0 5.12-2.56 7.68-7.68 7.68h-30.72c-5.12 0-7.68-5.12-7.68-7.68z"
			fill="#fff" p-id="2539"></path>
			</svg>
			</span>
			</p>
			</div>
			</div>
			</div>
			<dialogExaminations :isClear="dialogVisibleOne" :primaryColor="themeColor"
			:cardList="interfaceQuestion[questionNum]" v-if="interfaceQuestion" :chapter="1" :page="questionNum"
			:questionTitle="questionTitleMain" ref="dialogRef">
			</dialogExaminations>
			</div>
			</template>

			@@ -2576,18 +2533,44 @@
			getCollectResource,
			setCollectResource,
			} from "@/assets/methods/resources";
			import dialogExaminations from "@/components/dialogExaminations/index.vue";
			export default {
			name: "chapterFour",
			props: {
			showPageList: {
			type: Array,
			},
			interfaceQuestion: {
			type: Object,
			},
			},
			components: {
			dialogExaminations,
			},
			data() {
			return {
			collectImg: require("../../assets/images/icon/heart.png"),
			collectCheck: require("../../assets/images/icon/heart-check.png"),
			videoPathOne: "",
			videoPathTwo: "",
			videoPathThree: "",
			videoPathFour: "",
			videoPathFive: "",
			videoPathSix: "",
			videoPathSeven: "",
			videoPathEight: "",
			videoPathNine: "",
			videoPathTen: "",
			videoPathEleven: "",
			videoPathTwelve: "",
			videoPathThirteen: "",
			videoPathFourteen: "",
			videoPathFifteen: "",
			videoPathSixteen: "",
			videoPathSeventeen: "",
			videoPathEighteen: "",
			videoPathNineteen: "",
			videoPathTwenty: "",
			collectResourceList: [],
			questionData: {
			isComplete: false,
			@@ -2602,23 +2585,24 @@
			eight: "",
			nine: "",
			ten: "",
			eleven:'',
			twelve:'',
			thirteen:'',
			fourteen:'',
			fifteen:'',
			sixteen:'',
			seventeen:'',
			eighteen:'',
			nineteen:'',
			twenty:'',
			twentyOne:'',
			twentyTwo:'',
			twentyThree:'',
			twentyFour:'',
			twentyFive:'',
			twentySix:'',
			twentySeven:''
			eleven: '',
			twelve: '',
			thirteen: '',
			fourteen: '',
			fifteen: '',
			sixteen: '',
			seventeen: '',
			eighteen: '',
			nineteen: '',
			twenty: '',
			twentyOne: '',
			twentyTwo: '',
			twentyThree: '',
			twentyFour: '',
			twentyFive: '',
			twentySix: '',
			twentySeven: '',
			twentyEight: '',
			},
			projectOne: {
			one: {
			@@ -2702,25 +2686,49 @@
			},
			},
			},
			chapter004: {
			videoMd5: [
			{
			isCollectVideo: false,
			handleMd5: "",
			md5: "7454A10BD25ED828FF31D0702DA63D55",
			name: "什么是心理健康",
			},
			{
			isCollectVideo: false,
			handleMd5: "",
			md5: "E4AC28F178D660E96355C17E6F283E66",
			name: "心理健康的10项标准",
			},
			],
			},
			chapterData: {
			isCollectVideo: false,
			isCollectVideo01: false,
			isCollectVideo02: false,
			isCollectVideo03: false,
			isCollectVideo04: false,
			isCollectVideo05: false,
			isCollectVideo06: false,
			isCollectVideo07: false,
			isCollectVideo08: false,
			isCollectVideo09: false,
			isCollectVideo10: false,
			isCollectVideo11: false,
			isCollectVideo12: false,
			isCollectVideo13: false,
			isCollectVideo14: false,
			isCollectVideo15: false,
			isCollectVideo16: false,
			isCollectVideo17: false,
			isCollectVideo18: false,
			isCollectVideo19: false,
			isCollectVideo20: false,
			},
			// 题目相关
			dialogVisibleOne: false,
			themeColor: "#6E85AF",
			questionNum: 0,
			questionTitleMain: "",
			chapter001: {
			question: {
			1: {
			questionTitleMain: "模块四　候机楼服务礼仪",
			questionNum: 134,
			},
			2: {
			questionTitleMain: "模块四　安检服务礼仪",
			questionNum: 140,
			},
			3: {
			questionTitleMain: "模块四　客舱服务礼仪",
			questionNum: 152,
			},
			},
			},
			};
			},
			@@ -2739,12 +2747,6 @@
			this.chapterData = JSON.parse(choiceQuestion);
			}

			const videoData = localStorage.getItem(
			"civilAviatyonSevervices-book-chapter004"
			);
			if (videoData) {
			this.chapter004 = JSON.parse(videoData);
			}
			this.getVidoePath();
			this.collectResourceList = await getCollectResource(
			this.config.activeBook.bookId
			@@ -2753,17 +2755,68 @@
			methods: {
			async getVidoePath() {
			this.videoPathOne = await getResourcePath(
			"f230fd8fd7952a4ad4dd05d94df7e797"
			"e9002557d1ba0b28dbddf10c52612e3f"
			);
			this.videoPathTwo = await getResourcePath(
			"700cfdb8b85b372045b1e97e3356ae3a"
			"da82b43c7571108d00a19ffcb5233a2e"
			);
			for (let index = 0; index < this.chapter004.videoMd5.length; index++) {
			const item = this.chapter004.videoMd5[index];
			if (item.md5 && !item.md5.includes("https:")) {
			item.handleMd5 = await getResourcePath(item.md5);
			}
			}
			this.videoPathThree = await getResourcePath(
			"36f02743b633758c2ecdee90af20fe34"
			);
			this.videoPathFour = await getResourcePath(
			"810345cbf8f3d003d9ff7247a5247570"
			);
			this.videoPathFive = await getResourcePath(
			"2336e67a853728fa6a1d2b7a4a2d9abf"
			);
			this.videoPathSix = await getResourcePath(
			"f60bcf0daea848fdd87d931e0debffe7"
			);
			this.videoPathSeven = await getResourcePath(
			"51ee040702ff1402026c948b82f8df55"
			);
			this.videoPathEight = await getResourcePath(
			"14ada4ec3e004795ecb3a9c2ad8ea386"
			);
			this.videoPathNine = await getResourcePath(
			"808ca04bce334463e3e10b26edecec82"
			);
			this.videoPathTen = await getResourcePath(
			"8086dfd8f1307041be4e7e4b15aee1b4"
			);
			this.videoPathEleven = await getResourcePath(
			"a77181ba5fdb0f851bb43cb61ec3fed2"
			);
			this.videoPathTwelve = await getResourcePath(
			"c583ec4fcdef8acae289d050c6e7eb78"
			);
			this.videoPathThirteen = await getResourcePath(
			"027d59276957d481732b80db9aad6768"
			);
			this.videoPathFourteen = await getResourcePath(
			"0ca2f6d71dca30320627286ffbf5d60c"
			);
			this.videoPathFifteen = await getResourcePath(
			"7923cd0317296eaea5fa8c513fe7dcca"
			);
			this.videoPathSixteen = await getResourcePath(
			"c1fa8a017a5538ff2e560b31d35232e1"
			);
			this.videoPathSeventeen = await getResourcePath(
			"ea653cf2afa7376a6a032053596d9773"
			);
			this.videoPathEighteen = await getResourcePath(
			"53644acc8e99901f5794c047c6bb9c0c"
			);
			this.videoPathNineteen = await getResourcePath(
			"9a3ca4974c773071810305bc71d0686c"
			);
			this.videoPathTwenty = await getResourcePath(
			"992d774600338d541b8311e623488367"
			);
			this.videoPathTwentyOne = await getResourcePath(
			"6f51dba939e06ba2e93109dc99576899"
			);
			},

			setBookQuestion() {
			@@ -2779,12 +2832,7 @@
			JSON.stringify(this.chapterData)
			);
			},
			handlechapter004() {
			localStorage.setItem(
			"civilAviatyonSevervices-book-chapter004",
			JSON.stringify(this.chapter004)
			);
			},


			handleFocus(id) {
			this.isFocused = id; // 当textarea聚焦时，设置为true
			@@ -2794,38 +2842,219 @@
			},

			handleCollect(e) {
			if (e.md5) {
			if (e == "video-01") {
			this.handleCollectResource(
			e.md5,
			e.md5,
			"e9002557d1ba0b28dbddf10c52612e3f",
			"e9002557d1ba0b28dbddf10c52612e3f",
			"",
			"视频",
			"bits",
			"微课小课堂：" + e.name
			);
			e.isCollectVideo = !e.isCollectVideo;
			} else if (e == "video-01") {
			this.handleCollectResource(
			"f230fd8fd7952a4ad4dd05d94df7e797",
			"f230fd8fd7952a4ad4dd05d94df7e797",
			"",
			"视频",
			"bits",
			"视频：心理学的流派"
			"视频：4.1.1"
			);
			this.chapterData.isCollectVideo = !this.chapterData.isCollectVideo;
			} else if (e == "video-02") {
			this.handleCollectResource(
			"700cfdb8b85b372045b1e97e3356ae3a",
			"700cfdb8b85b372045b1e97e3356ae3a",
			"da82b43c7571108d00a19ffcb5233a2e",
			"da82b43c7571108d00a19ffcb5233a2e",
			"",
			"视频",
			"bits",
			"视频：心理学的研究内容"
			"视频：4.1.2"
			);
			this.chapterData.isCollectVideo01 = !this.chapterData.isCollectVideo01;
			} else if (e == "video-03") {
			this.handleCollectResource(
			"36f02743b633758c2ecdee90af20fe34",
			"36f02743b633758c2ecdee90af20fe34",
			"",
			"视频",
			"bits",
			"视频：4.1.3"
			);
			this.chapterData.isCollectVideo02 = !this.chapterData.isCollectVideo02;
			}
			this.handlechapter004();
			else if (e == "video-04") {
			this.handleCollectResource(
			"810345cbf8f3d003d9ff7247a5247570",
			"810345cbf8f3d003d9ff7247a5247570",
			"",
			"视频",
			"bits",
			"视频：4.1.4"
			);
			this.chapterData.isCollectVideo03 = !this.chapterData.isCollectVideo03;
			}
			else if (e == "video-05") {
			this.handleCollectResource(
			"2336e67a853728fa6a1d2b7a4a2d9abf",
			"2336e67a853728fa6a1d2b7a4a2d9abf",
			"",
			"视频",
			"bits",
			"视频：4.1.5"
			);
			this.chapterData.isCollectVideo04 = !this.chapterData.isCollectVideo04;
			} else if (e == "video-06") {
			this.handleCollectResource(
			"f60bcf0daea848fdd87d931e0debffe7",
			"f60bcf0daea848fdd87d931e0debffe7",
			"",
			"视频",
			"bits",
			"视频：4.1.6"
			);
			this.chapterData.isCollectVideo05 = !this.chapterData.isCollectVideo05;
			} else if (e == "video-07") {
			this.handleCollectResource(
			"51ee040702ff1402026c948b82f8df55",
			"51ee040702ff1402026c948b82f8df55",
			"",
			"视频",
			"bits",
			"视频：4.1.7"
			);
			this.chapterData.isCollectVideo06 = !this.chapterData.isCollectVideo06;
			} else if (e == "video-08") {
			this.handleCollectResource(
			"14ada4ec3e004795ecb3a9c2ad8ea386",
			"14ada4ec3e004795ecb3a9c2ad8ea386",
			"",
			"视频",
			"bits",
			"视频：4.1.8"
			);
			this.chapterData.isCollectVideo07 = !this.chapterData.isCollectVideo07;
			} else if (e == "video-09") {
			this.handleCollectResource(
			"808ca04bce334463e3e10b26edecec82",
			"808ca04bce334463e3e10b26edecec82",
			"",
			"视频",
			"bits",
			"视频：4.2.1"
			);
			this.chapterData.isCollectVideo08 = !this.chapterData.isCollectVideo08;
			} else if (e == "video-10") {
			this.handleCollectResource(
			"8086dfd8f1307041be4e7e4b15aee1b4",
			"8086dfd8f1307041be4e7e4b15aee1b4",
			"",
			"视频",
			"bits",
			"视频：4.2.2"
			);
			this.chapterData.isCollectVideo09 = !this.chapterData.isCollectVideo09;
			} else if (e == "video-11") {
			this.handleCollectResource(
			"a77181ba5fdb0f851bb43cb61ec3fed2",
			"a77181ba5fdb0f851bb43cb61ec3fed2",
			"",
			"视频",
			"bits",
			"视频：4.2.3"
			);
			this.chapterData.isCollectVideo10 = !this.chapterData.isCollectVideo10;
			} else if (e == "video-12") {
			this.handleCollectResource(
			"c583ec4fcdef8acae289d050c6e7eb78",
			"c583ec4fcdef8acae289d050c6e7eb78",
			"",
			"视频",
			"bits",
			"视频：4.2.4"
			);
			this.chapterData.isCollectVideo11 = !this.chapterData.isCollectVideo11;
			} else if (e == "video-13") {
			this.handleCollectResource(
			"027d59276957d481732b80db9aad6768",
			"027d59276957d481732b80db9aad6768",
			"",
			"视频",
			"bits",
			"视频：4.3.1"
			);
			this.chapterData.isCollectVideo12 = !this.chapterData.isCollectVideo12;
			} else if (e == "video-14") {
			this.handleCollectResource(
			"0ca2f6d71dca30320627286ffbf5d60c",
			"0ca2f6d71dca30320627286ffbf5d60c",
			"",
			"视频",
			"bits",
			"视频：4.3.2"
			);
			this.chapterData.isCollectVideo13 = !this.chapterData.isCollectVideo13;
			} else if (e == "video-15") {
			this.handleCollectResource(
			"7923cd0317296eaea5fa8c513fe7dcca",
			"7923cd0317296eaea5fa8c513fe7dcca",
			"",
			"视频",
			"bits",
			"视频：4.3.3"
			);
			this.chapterData.isCollectVideo14 = !this.chapterData.isCollectVideo14;
			} else if (e == "video-16") {
			this.handleCollectResource(
			"c1fa8a017a5538ff2e560b31d35232e1",
			"c1fa8a017a5538ff2e560b31d35232e1",
			"",
			"视频",
			"bits",
			"视频：4.3.4"
			);
			this.chapterData.isCollectVideo15 = !this.chapterData.isCollectVideo15;
			} else if (e == "video-17") {
			this.handleCollectResource(
			"ea653cf2afa7376a6a032053596d9773",
			"ea653cf2afa7376a6a032053596d9773",
			"",
			"视频",
			"bits",
			"视频：4.3.5"
			);
			this.chapterData.isCollectVideo16 = !this.chapterData.isCollectVideo16;
			} else if (e == "video-18") {
			this.handleCollectResource(
			"53644acc8e99901f5794c047c6bb9c0c",
			"53644acc8e99901f5794c047c6bb9c0c",
			"",
			"视频",
			"bits",
			"视频：4.3.6"
			);
			this.chapterData.isCollectVideo17 = !this.chapterData.isCollectVideo17;
			} else if (e == "video-19") {
			this.handleCollectResource(
			"9a3ca4974c773071810305bc71d0686c",
			"9a3ca4974c773071810305bc71d0686c",
			"",
			"视频",
			"bits",
			"视频：4.3.7"
			);
			this.chapterData.isCollectVideo18 = !this.chapterData.isCollectVideo18;
			} else if (e == "video-20") {
			this.handleCollectResource(
			"992d774600338d541b8311e623488367",
			"992d774600338d541b8311e623488367",
			"",
			"视频",
			"bits",
			"视频：4.3.8"
			);
			this.chapterData.isCollectVideo19 = !this.chapterData.isCollectVideo19;
			} else if (e == "video-21") {
			this.handleCollectResource(
			"6f51dba939e06ba2e93109dc99576899",
			"6f51dba939e06ba2e93109dc99576899",
			"",
			"视频",
			"bits",
			"视频：4.3.9"
			);
			this.chapterData.isCollectVideo20 = !this.chapterData.isCollectVideo20;
			}
			this.handleChapterData();
			},
			//资源收藏事件
			@@ -2859,6 +3088,13 @@
			this.collectResourceList
			);
			},
			openQuestion(num) {
			if (num) {
			this.questionNum = this.chapter001.question[num].questionNum;
			this.questionTitleMain = this.chapter001.question[num].questionTitleMain;
			this.$refs.dialogRef.openDialogQuestion();
			}
			},
			},
			};
			</script>