测试图书 7.4

zhongshujie

3 天以前 1695fcd442fe2cefb6d3b63869ad8a72ebd5210a

 src/books/aviationEtiquette/view/components/chapter003.vue

@@ -190,7 +190,7 @@
    <!-- 91 -->
    <div class="page-box" page="97">
      <div v-if="showPageList.indexOf(97) > -1">
        <ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
        <ul class="fl al-fe pad-t-55 pad-l-80 jc-fe mb-45 h-25">
          <li class="header-right-Number header-right-title">模块三</li>
          <li class="header-right-Number">民航沟通礼仪实训</li>
          <li class="p-Num">91</li>
@@ -308,7 +308,7 @@
    <!-- 93 -->
    <div class="page-box" page="99">
      <div v-if="showPageList.indexOf(99) > -1">
        <ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
        <ul class="fl al-fe pad-t-55 pad-l-80 jc-fe mb-45 h-25">
          <li class="header-right-Number header-right-title">模块三</li>
          <li class="header-right-Number">民航沟通礼仪实训</li>
          <li class="p-Num">93</li>
@@ -429,7 +429,7 @@
    <!-- 95 -->
    <div class="page-box" page="101">
      <div v-if="showPageList.indexOf(101) > -1">
        <ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
        <ul class="fl al-fe pad-t-55 pad-l-80 jc-fe mb-45 h-25">
          <li class="header-right-Number header-right-title">模块三</li>
          <li class="header-right-Number">民航沟通礼仪实训</li>
          <li class="p-Num">95</li>
@@ -560,7 +560,7 @@
    <!-- 97 -->
    <div class="page-box" page="103">
      <div v-if="showPageList.indexOf(103) > -1">
        <ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
        <ul class="fl al-fe pad-t-55 pad-l-80 jc-fe mb-45 h-25">
          <li class="header-right-Number header-right-title">模块三</li>
          <li class="header-right-Number">民航沟通礼仪实训</li>
          <li class="p-Num">97</li>
@@ -714,7 +714,7 @@
    <!-- 99 -->
    <div class="page-box" page="105">
      <div v-if="showPageList.indexOf(105) > -1">
        <ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
        <ul class="fl al-fe pad-t-55 pad-l-80 jc-fe mb-45 h-25">
          <li class="header-right-Number header-right-title">模块三</li>
          <li class="header-right-Number">民航沟通礼仪实训</li>
          <li class="p-Num">99</li>
@@ -906,7 +906,7 @@
    <!-- 101 -->
    <div class="page-box" page="107">
      <div v-if="showPageList.indexOf(107) > -1">
        <ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
        <ul class="fl al-fe pad-t-55 pad-l-80 jc-fe mb-45 h-25">
          <li class="header-right-Number header-right-title">模块三</li>
          <li class="header-right-Number">民航沟通礼仪实训</li>
          <li class="p-Num">101</li>
@@ -1013,35 +1013,11 @@
          </div>
          <p class="td-0 mb-10 mt-10"><span class="bj2">·礼之实践·</span></p>
          <p>学完本项目内容，请谈谈你在生活学习中沟通的方法和不足之处。</p>
          <p class="td-0 mb-10 mt-10"><span class="bj2">·项目自测·</span></p>
          <p>1.简述与同事沟通的技巧。</p>
          <textarea v-model="questionData.projectOne.one.value" placeholder="请输入内容" rows="4" class="fz-16 textarea-box"
            @change="setBookQuestion"></textarea>
          <p>2.简述工作中分歧的处理方式。</p>
          <textarea v-model="questionData.projectOne.two.value" placeholder="请输入内容" rows="4" class="fz-16 textarea-box"
            @change="setBookQuestion"></textarea>
          <p>3.简述与生病旅客的沟通方法。</p>
          <textarea v-model="questionData.projectOne.three.value" placeholder="请输入内容" rows="4"
            class="fz-16 textarea-box" @change="setBookQuestion"></textarea>
          <p>4.民航服务人员与人沟通的原则应包括（　　）。（多选题）</p>
          <p><input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="A" id="1"
              v-model="questionData.projectOne.four.value" @change="setBookQuestion" />A.爱心</p>
          <p><input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="B" id="1"
              v-model="questionData.projectOne.four.value" @change="setBookQuestion" />B.责任心</p>
          <p><input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="C" id="1"
              v-model="questionData.projectOne.four.value" @change="setBookQuestion" />C.包容心</p>
          <p><input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="D" id="1"
              v-model="questionData.projectOne.four.value" @change="setBookQuestion" />D.同情心</p>
          <p>5.与重要旅客该如何沟通？谈谈你的见解。</p>
          <textarea v-model="questionData.projectOne.five.value" placeholder="请输入内容" rows="4" class="fz-16 textarea-box"
            @change="setBookQuestion"></textarea>
          <p>6.沟通中“五心服务”是指哪五心？</p>
          <textarea v-model="questionData.projectOne.six.value" placeholder="请输入内容" rows="4" class="fz-16 textarea-box"
            @change="setBookQuestion"></textarea>
            <p class="dialogQuestion">
          <p class="td-0 mb-10 mt-20"><span class="bj2">·项目自测·</span></p>
          <p class="dialogQuestion" @click="openQuestion(1)">
            <span class="td-0">【本节测试】</span>
            <span class="td-0">
              <svg @click="openQuestion(1)" t="1736157124915" class="icon" viewBox="0 0 1024 1024" version="1.1"
              <svg t="1736157124915" class="icon" viewBox="0 0 1024 1024" version="1.1"
                xmlns="http://www.w3.org/2000/svg" p-id="2536" xmlns:xlink="http://www.w3.org/1999/xlink" width="28"
                height="28">
                <path
@@ -1063,7 +1039,7 @@
    <!-- 103 -->
    <div class="page-box" page="109">
      <div v-if="showPageList.indexOf(109) > -1">
        <ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
        <ul class="fl al-fe pad-t-55 pad-l-80 jc-fe mb-45 h-25">
          <li class="header-right-Number header-right-title">模块三</li>
          <li class="header-right-Number">民航沟通礼仪实训</li>
          <li class="p-Num">103</li>
@@ -1146,20 +1122,20 @@
          <p>3.理解正确处理旅客投诉的意义。</p>
          <div class="video-box">
            <p class="center text td-0">
              <video :src="videoPathNine" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
              <video :src="videoPathEleven" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
                x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls
                controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video>
            </p>
            <p class="center videoname">
              <span>视频：民航旅客投诉应对技巧</span>
              <el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideoEight ? '点击取消' : '点击收藏'"
              <span>视频：旅客投诉原因的认知</span>
              <el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideoTen ? '点击取消' : '点击收藏'"
                placement="top-start">
                <img :src="collectResourceList.findIndex(
                  (item) => item.id == '1f04f081f61aa13373daa7b8b92cc750'
                  (item) => item.id == 'b0ff55db0549ccb2f6c1b332798aa8d3'
                ) > -1
                  ? collectCheck
                  : collectImg
                  " alt="" class="collect-btn" @click="handleCollect('video-09')" />
                  " alt="" class="collect-btn" @click="handleCollect('video-11')" />
              </el-tooltip>
            </p>
          </div>
@@ -1211,7 +1187,7 @@
    <!-- 105 -->
    <div class="page-box" page="111">
      <div v-if="showPageList.indexOf(111) > -1">
        <ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
        <ul class="fl al-fe pad-t-55 pad-l-80 jc-fe mb-45 h-25">
          <li class="header-right-Number header-right-title">模块三</li>
          <li class="header-right-Number">民航沟通礼仪实训</li>
          <li class="p-Num">105</li>
@@ -1320,7 +1296,7 @@
    <!-- 107 -->
    <div class="page-box" page="113">
      <div v-if="showPageList.indexOf(113) > -1">
        <ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
        <ul class="fl al-fe pad-t-55 pad-l-80 jc-fe mb-45 h-25">
          <li class="header-right-Number header-right-title">模块三</li>
          <li class="header-right-Number">民航沟通礼仪实训</li>
          <li class="p-Num">107</li>
@@ -1442,7 +1418,7 @@
    <!-- 109 -->
    <div class="page-box" page="115">
      <div v-if="showPageList.indexOf(115) > -1">
        <ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
        <ul class="fl al-fe pad-t-55 pad-l-80 jc-fe mb-45 h-25">
          <li class="header-right-Number header-right-title">模块三</li>
          <li class="header-right-Number">民航沟通礼仪实训</li>
          <li class="p-Num">109</li>
@@ -1555,20 +1531,20 @@
          <p>2.能够完成处理旅客投诉的实训任务。</p>
          <div class="video-box">
            <p class="center text td-0">
              <video :src="videoPathEleven" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
              <video :src="videoPathNine" webkit-playsinline="true" x-webkit-airplay="true" playsinline="true"
                x5-video-orientation="h5" x5-video-player-fullscreen="true" x5-playsinline="" controls
                controlslist="nodownload" class="w100 video" style="border-radius: 10px"></video>
            </p>
            <p class="center videoname">
              <span>视频：旅客投诉原因的认知</span>
              <el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideoTen ? '点击取消' : '点击收藏'"
              <span>视频：民航旅客投诉应对技巧</span>
              <el-tooltip class="item" effect="dark" :content="chapterData.isCollectVideoEight ? '点击取消' : '点击收藏'"
                placement="top-start">
                <img :src="collectResourceList.findIndex(
                  (item) => item.id == 'b0ff55db0549ccb2f6c1b332798aa8d3'
                  (item) => item.id == '1f04f081f61aa13373daa7b8b92cc750'
                ) > -1
                  ? collectCheck
                  : collectImg
                  " alt="" class="collect-btn" @click="handleCollect('video-11')" />
                  " alt="" class="collect-btn" @click="handleCollect('video-09')" />
              </el-tooltip>
            </p>
          </div>
@@ -1578,7 +1554,7 @@
    <!-- 111 -->
    <div class="page-box" page="117">
      <div v-if="showPageList.indexOf(117) > -1">
        <ul class="fl al-c pad-t-55 pad-l-80 jc-fe mb-45">
        <ul class="fl al-fe pad-t-55 pad-l-80 jc-fe mb-45 h-25">
          <li class="header-right-Number header-right-title">模块三</li>
          <li class="header-right-Number">民航沟通礼仪实训</li>
          <li class="p-Num">111</li>
@@ -1590,63 +1566,11 @@
          <p class="center">
            <img class="img-0" alt="" src="../../assets/images/0117-1.jpg" />
          </p>
          <p class="td-0 mb-10 mt-10"><span class="bj2">·项目自测·</span></p>
          <p>
            1.民航服务过程中难免会出现一些不可预知的突发状况，而对这些突发状况的处置，有可能会引起投诉或其他连锁的反应。下列哪些属于民航旅客投诉的原因？（　　）（多选题）
          </p>
          <p><input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="A" id="1"
              v-model="questionData.projectTwo.one.value" @change="setBookQuestion" />A.面对旅客投诉时管理滞后和不健全，使旅客投诉无用或投诉无门</p>
          <p><input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="B" id="1"
              v-model="questionData.projectTwo.one.value" @change="setBookQuestion" />B.民航服务人员的服务意识不足，因为行为举止或语言导致矛盾产生
          </p>
          <p><input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="C" id="1"
              v-model="questionData.projectTwo.one.value" @change="setBookQuestion" />C.民航服务人员颜值不高</p>
          <p><input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="D" id="1"
              v-model="questionData.projectTwo.one.value" @change="setBookQuestion" />D.民航服务人员的专业知识水平不高及服务技能不足</p>
          <p>
            2.旅客投诉是一把双刃剑，当出现旅客投诉的时候，应遵循哪些处理的基本原则？（　　）（多选题）
          </p>
          <p><input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="A" id="2"
              v-model="questionData.projectTwo.two.value" @change="setBookQuestion" />A.旅客为先、真诚服务的原则</p>
          <p><input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="B" id="2"
              v-model="questionData.projectTwo.two.value" @change="setBookQuestion" />B.积极沟通、主动担责的原则</p>
          <p><input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="C" id="2"
              v-model="questionData.projectTwo.two.value" @change="setBookQuestion" />C.事不关己、高高在上的原则</p>
          <p><input type="checkbox" name="ball2" :disabled="questionData.isComplete" value="D" id="2"
              v-model="questionData.projectTwo.two.value" @change="setBookQuestion" />D.及时解决、绝不拖延的原则</p>
          <p>3.关于客户投诉对航司的意义，表述不正确的是（　　）。（单选题）</p>
          <p><input type="radio" name="QThree" :disabled="questionData.isComplete" value="A" id="3"
              v-model="questionData.projectTwo.three.value" @change="setBookQuestion" />A.可以挽留住顾客</p>
          <p><input type="radio" name="QThree" :disabled="questionData.isComplete" value="B" id="3"
              v-model="questionData.projectTwo.three.value" @change="setBookQuestion" />B.挽回客户对航司的信任</p>
          <p><input type="radio" name="QThree" :disabled="questionData.isComplete" value="C" id="3"
              v-model="questionData.projectTwo.three.value" @change="setBookQuestion" />C.增加航司知名度</p>
          <p><input type="radio" name="QThree" :disabled="questionData.isComplete" value="D" id="3"
              v-model="questionData.projectTwo.three.value" @change="setBookQuestion" />D.帮助企业及时发现问题</p>
          <p>4.在投诉处理后，客服人员的工作不包括（　　）。（单选题）</p>
          <p><input type="radio" name="QFour" :disabled="questionData.isComplete" value="A" id="4"
              v-model="questionData.projectTwo.four.value" @change="setBookQuestion" />A.自我控制</p>
          <p><input type="radio" name="QFour" :disabled="questionData.isComplete" value="B" id="4"
              v-model="questionData.projectTwo.four.value" @change="setBookQuestion" />B.自我对话</p>
          <p><input type="radio" name="QFour" :disabled="questionData.isComplete" value="C" id="4"
              v-model="questionData.projectTwo.four.value" @change="setBookQuestion" />C.自我检讨</p>
          <p><input type="radio" name="QFour" :disabled="questionData.isComplete" value="D" id="4"
              v-model="questionData.projectTwo.four.value" @change="setBookQuestion" />D.自我安慰</p>
          <p>
            5.下列选项中不属于民航员工正确处理旅客投诉的原则的是（　　）。（单选题）
          </p>
          <p><input type="radio" name="QFive" :disabled="questionData.isComplete" value="A" id="5"
              v-model="questionData.projectTwo.five.value" @change="setBookQuestion" />A.迅速采取行动</p>
          <p><input type="radio" name="QFive" :disabled="questionData.isComplete" value="B" id="5"
              v-model="questionData.projectTwo.five.value" @change="setBookQuestion" />B.站在旅客的立场将心比心</p>
          <p><input type="radio" name="QFive" :disabled="questionData.isComplete" value="C" id="5"
              v-model="questionData.projectTwo.five.value" @change="setBookQuestion" />C.先处理事件，后处理情感</p>
          <p><input type="radio" name="QFive" :disabled="questionData.isComplete" value="D" id="5"
              v-model="questionData.projectTwo.five.value" @change="setBookQuestion" />D.耐心倾听旅客的抱怨</p>
              <p class="dialogQuestion">
          <p class="td-0 mb-10 mt-20"><span class="bj2">·项目自测·</span></p>
          <p class="dialogQuestion" @click="openQuestion(2)">
            <span class="td-0">【本节测试】</span>
            <span class="td-0">
              <svg @click="openQuestion(2)" t="1736157124915" class="icon" viewBox="0 0 1024 1024" version="1.1"
              <svg t="1736157124915" class="icon" viewBox="0 0 1024 1024" version="1.1"
                xmlns="http://www.w3.org/2000/svg" p-id="2536" xmlns:xlink="http://www.w3.org/1999/xlink" width="28"
                height="28">
                <path
@@ -1661,7 +1585,7 @@
              </svg>
            </span>
          </p>
            </div>
        </div>
      </div>
    </div>
    <dialogExaminations :isClear="dialogVisibleOne" :primaryColor="themeColor"
@@ -2121,7 +2045,7 @@
          "视频：民航职场沟通认知"
        );
        this.chapterData.isCollectVideoSeven = !this.chapterData.isCollectVideoSeven;
      }else if (e == "video-09") {
      } else if (e == "video-09") {
        this.handleCollectResource(
          "1f04f081f61aa13373daa7b8b92cc750",
          "1f04f081f61aa13373daa7b8b92cc750",
@@ -2131,7 +2055,7 @@
          "视频：民航旅客投诉应对技巧"
        );
        this.chapterData.isCollectVideoSeven = !this.chapterData.isCollectVideoSeven;
      }else if (e == "video-10") {
      } else if (e == "video-10") {
        this.handleCollectResource(
          "222a20d4bcb6805836684e0d96752ae3",
          "222a20d4bcb6805836684e0d96752ae3",
@@ -2141,7 +2065,7 @@
          "视频：飞机故障导致投诉的处理话术"
        );
        this.chapterData.isCollectVideoSeven = !this.chapterData.isCollectVideoSeven;
      }else if (e == "video-11") {
      } else if (e == "video-11") {
        this.handleCollectResource(
          "b0ff55db0549ccb2f6c1b332798aa8d3",
          "b0ff55db0549ccb2f6c1b332798aa8d3",