| | |
| | | </p> |
| | | <p class="content"> |
| | | (1) When the guest is checking out at the |
| | | <span class="bold" id="keyWords" @mouseenter="handleMouseEnter" @mouseleave="handleMouseLeave">cashier's |
| | | <span class="ts-word">cashier's |
| | | station,</span> the cashier should ask |
| | | about the guest's name and room number at first. Then remind the |
| | | guest to return the room card. |
| | |
| | | necessary. The cashier should make clear if the guest has signed any |
| | | last-minute bills for the mini-bar service or any other hotel |
| | | services. If the answer is “yes”, the cashier is supposed to call |
| | | the department <span class="bold">concerned</span>. After all the |
| | | the department <span class="ts-word">concerned</span>. After all the |
| | | fees are charged to the master account of the guest, the cashier |
| | | will <span class="bold">present</span> the bill to the guest and |
| | | will <span class="ts-word">present</span> the bill to the guest and |
| | | tell him/her the total amount. |
| | | </p> |
| | | </div> |
| | |
| | | <div class="bodystyle"> |
| | | <p class="content"> |
| | | (3) Ask the guest to check the bill again before |
| | | <span class="bold">drawing up</span> the final bill to avoid any |
| | | <span class="ts-word">drawing up</span> the final bill to avoid any |
| | | errors. If any questions from the guest about the bill, you may |
| | | check all items again, check with the guest if he/she is |
| | | <span class="bold">entitled</span> to any discount, check it with |
| | | the department concerned and <span class="bold">calculate</span> the |
| | | <span class="ts-word">entitled</span> to any discount, check it with |
| | | the department concerned and <span class="ts-word">calculate</span> the |
| | | bill again. If there were errors, offer to correct the bill |
| | | immediately and apologize to the guest. If there were no errors, |
| | | explain the items to the guest. |
| | |
| | | (4) When the bill is ready, tell the guest the total amount and ask |
| | | the guest how he/she will make the payment. The methods of payment |
| | | which are commonly accepted in hotels are “cash”, “credit card”, |
| | | “<span class="bold">debit card</span>”,“traveler's check”, “<span class="bold">gift certifi cate</span>”, |
| | | “<span class="ts-word">debit card</span>”,“traveler's check”, “<span class="ts-word">gift certifi cate</span>”, |
| | | etc. |
| | | </p> |
| | | <div class="border"> |
| | |
| | | <p class="content"> |
| | | <img class="img-k" src="../../assets/images/a2.jpg" alt="" /> |
| | | Here are commonly accepted international credit cards: |
| | | <span class="bold">American Express (AE/AX), MasterCard (MC), Visa(VS), enRoute |
| | | <span class="ts-word">American Express (AE/AX), MasterCard (MC), Visa(VS), enRoute |
| | | (ER), Eurocard(EC), International Great Wall, International |
| | | Diner's Club, Federal Card.</span> |
| | | </p> |
| | |
| | | <p class="content"> |
| | | <img class="img-k" src="../../assets/images/a2.jpg" alt="" /> |
| | | Check if the total amount on the bill goes beyond the |
| | | <span class="bold">authorized credit limit</span> set by the |
| | | <span class="ts-word">authorized credit limit</span> set by the |
| | | credit card offi ce. If it is beyond the limit, you may ask the |
| | | guest if he/she would like to pay in cash to settle the |
| | | difference. |
| | |
| | | <p class="content"> |
| | | <img class="img-k" src="../../assets/images/a2.jpg" alt="" /> |
| | | Check if the total amount on the bill goes beyond the |
| | | <span class="bold">authorized credit limit</span> set by the |
| | | <span class="ts-word">authorized credit limit</span> set by the |
| | | credit card offi ce. If it is beyond the limit, you may ask the |
| | | guest if he/she would like to pay in cash to settle the |
| | | difference. |
| | |
| | | </p> |
| | | <p class="content"> |
| | | (6) The common way to show money amount is usually together with the |
| | | <span class="bold">currency</span> type. In English, the written |
| | | <span class="ts-word">currency</span> type. In English, the written |
| | | form is “currency type + amount number”, but its oral form reads as |
| | | “amount number + currency type”. For example, |
| | | </p> |
| | |
| | | </div> |
| | | <p class="content"> |
| | | <span class="bold2 mr-10">Richard Bush:</span> By credit card. Do |
| | | you <span class="bold">honor</span> the American Express here? |
| | | you <span class="ts-word">honor</span> the American Express here? |
| | | </p> |
| | | <div class="content fl"> |
| | | <p class="bgColor mr-10"><span class="bold1">Julia:</span></p> |
| | |
| | | <p class="bgColor mr-10"><span class="bold1">Julia:</span></p> |
| | | <p> |
| | | Thank you, sir. This is your card and the |
| | | <span class="bold">receipt</span>. We hope you have enjoyed your |
| | | <span class="ts-word">receipt</span>. We hope you have enjoyed your |
| | | stay in our hotel. |
| | | </p> |
| | | </div> |
| | |
| | | <p class="quotation fm-kt">我们接受美国运通卡、万事达卡和维萨卡。</p> |
| | | <p class="content"> |
| | | (29) I'm sorry but we are not allowed to accept |
| | | <span class="bold">personal checks.</span> |
| | | <span class="ts-word">personal checks.</span> |
| | | </p> |
| | | <p class="quotation fm-kt">对不起,我们不能接受个人支票。</p> |
| | | <p class="content"> |
| | |
| | | </p> |
| | | <p class="quotation fm-kt">您用现金补差额可以吗?</p> |
| | | <p class="content"> |
| | | (32) Here is your <span class="bold">change/</span>receipt/<span class="bold">invoice</span>. |
| | | (32) Here is your <span class="ts-word">change/</span>receipt/<span class="ts-word">invoice</span>. |
| | | </p> |
| | | <p class="quotation fm-kt">这是您的零钱/收据/发票。</p> |
| | | <p class="content">(33) Wish you a pleasant journey.</p> |